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FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Customer service

sahab line

We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.Responsibilities:<ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul>Job Type: Full-timePay: From KD200.000 per month

Customer Service

CMA CGM

<div>
 
 CMA CGM, Kuwait, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for an
 
 Customer Service Executive
 
 to join our fast-growing and challenging organization
 
 
 
 
 
 
 Position:
 
 Customer Services Executive
 
 
 
 Location:
 
 Kuwait
 
 
 
 Key
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage Export Booking &amp; Documentation, including booking releases, amendments, and empty equipment arrangements for both ports.
 </li>
 <li>
 Coordinate Service Delivery activities with GBS and SSC (invoicing &amp; RFI resolution) to ensure smooth operational performance.
 </li>
 <li>
 Handle customer care activities, respond promptly to inquiries (email/phone), and support onboarding through Hypercare.
 </li>
 <li>
 Prepare monthly Actual vs. Allocation reports for VIP customers and ensure space/equipment availability (ESR, DG, OOG approvals).
 </li>
 <li>
 Monitor cargo readiness and collaborate closely with Sales, Trade, and POD teams for priority loading, transshipment connections, and long-stay shipments.
 </li>
 <li>
 Provide vessel schedules, loading confirmations, ETA updates, and maintain ETA GAP when required.
 </li>
 <li>
 Manage booking compliance, tender accounts, COD requests, NOVA case clearance, and dispute resolution.
 </li>
 <li>
 Promote E-commerce solutions, support customer education, and update GEN contacts in LARA for new onboard customers.
 </li>
 <li>
 Prepare and finalize load lists for own and 3PF vessels and coordinate with POD for shipment follow-up.
 </li>
 <li>
 Ensure timely booking cancellations, related invoicing, and professional handling of internal and external queries
 </li>
 </ul>
 
 
 Qualifications &amp; Profile:
 
 
 
 &bull; 2-5 years of experience in Shipping &amp; Logistics
 
 
 &bull; Strong customer and vendor relationship management skills
 
 
 &bull; Proven ability to drive change, innovation, and process improvement
 
 
 &bull; Excellent communication, presentation, and decision-making skills
 
 
 &bull; Team player with a proactive and professional attitude
 
 
 &bull; Proficient in MS Office applications
 
</div>

Customer Service Executive

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 35 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per month

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

Alghanim INDUSTRIES

Date: 8 Dec 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary Job Responsibilities
 
<ul>
<li>Welcomes customers and ushers them to the lounge area</li>
<li>Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports</li>
<li>Direct customers to the appropriate sales consultant based on rotation order</li>
<li>Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …</li>
<li>BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant</li>
<li>Responsible for filling and sharing daily showroom reports</li>
</ul>
Candidate Requirements
 <ul>
<li>Must be able to speak and write Arabic and English</li>
<li>Must be self-motivated, dedicated and able to handle demanding customers</li>
<li>Prioritize customer satisfaction</li>
<li>Pleasant personality</li>
<li>Presentable and professional</li>
<li>Able to work on computer (word, excel, internet etc…)</li>
<li>College graduate or high school diploma with good command of English</li>
<li>Team player and punctual</li>
<li>Willing to work two shifts or straight shift based on business demands</li>
</ul>
Education

Customer Service Representative

BJ Beauty Cosmetics

A leading beauty company in Kuwait is looking for a Sales &amp; Customer Service Representative to handle sales, customer support, and collections, with the ability to work both indoors and outdoors as required.Key Responsibilities:<ul><li>Manage daily sales operations and achieve monthly targets.</li></ul><ul><li>Respond to customers via phone and WhatsApp professionally and promptly.</li></ul><ul><li>Conduct outdoor visits to clients, stores, and partners when needed.</li></ul><ul><li>Follow up on customer orders from inquiry to delivery.&bull; Handle payment collections and ensure proper closing of payments.</li></ul><ul><li>Build strong, long-term relationships with customers, including VIP clients.</li></ul><ul><li>Coordinate with warehouse staff and delivery drivers.</li></ul><ul><li>Prepare daily and weekly sales reports.</li></ul><ul><li>Enter and update data in company systems (CRM &ndash; POS &ndash; Shopify).</li></ul><ul><li>Use CRM tools to manage customer interactions; experience with Zoho CRM is preferred.</li></ul><ul><li>Use AI tools (LLM-based, such as ChatGPT) to improve communication, write responses, organize work, and enhance customer service.</li></ul><ul><li>Understand beauty products and recommend suitable options to customers.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree is mandatory.</li></ul><ul><li>Previous experience in sales or customer service (preferably in beauty or retail).</li></ul><ul><li>Excellent communication and persuasion skills.</li></ul><ul><li>Fluency in Arabic and English (spoken and written).</li></ul><ul><li>Strong experience using CRM systems - Zoho CRM is a plus.</li></ul><ul><li>Ability to use AI/LLM tools (e.g., ChatGPT) in daily work.</li></ul><ul><li>Organized, detail-oriented, and able to work under pressure.</li></ul><ul><li>Valid driving license and personal car are preferred due to outdoor work requirements.</li></ul>Working Hours:<ul><li>Sunday to Thursday</li></ul><ul><li>Indoor + outdoor duties</li></ul><ul><li>Location: Hawally</li></ul>Job Type: Full-time

Female Indoor/Outdoor Sales & Customer Service Representative

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Customer Service Executive

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Female Indoor/Outdoor Sales & Customer Service Representative