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customer service

sahab line

We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.Responsibilities:<ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul>Job Type: Full-timePay: From KD200.000 per month

Customer Service

BLS International Services

Job Summary:We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.Job Description<ul><li>Handling the complete procedure of passport and visa application as per the standards of Mission. &middot;</li><li>Answering queries of all applicants and guiding applicants on rules and regulations. &middot;</li><li>Communicating and guiding applicants in a polite and helpful manner. Responsible for data entry without errors. &middot;</li><li>Constantly updating self on product knowledge.</li><li>Guiding applicants on the process. &middot;</li><li>Cash handling and reporting accurately. &middot;</li><li>Flexible to work in different location and shift timings.</li></ul>Mandatory experience / skills / qualification<ul><li>Excellent communication and interpersonal skills. &middot;</li><li>Must be a graduate &middot;</li><li>Experience of customer service for a year minimum. &middot;</li><li>Flexible in working hours and locations. Working hours will be double shift or Single shift depending on the location. &middot;</li><li>Should be a team player</li><li>Speak Arabic will be an added advantage</li><li>Typing speed should be a minimum of 35 words per minute (W.P.M).</li><li>Local hire only (Transferable Visa)</li></ul>Interested candidates may send their CVs to Feroz.hamid@blsinternational.netJob Type: Full-timePay: KD250.000 - KD290.000 per month

Customer Service Executive

Rayan Gate

Part-Time Arab Female Sales and Customer Service We are looking for confident and well-spoken Arab female candidates to contact clients, promote special packages, and invite them to visit our club.Responsibilities:<ul><li>Call existing clients to introduce offers</li><li>Promote club services and encourage visits</li><li>Handle inquiries professionally</li></ul>Requirements:<ul><li>Confident, persuasive, and presentable</li><li>Fast learner, able to handle high call volume</li><li>Fluent in Arabic &amp; English</li><li>Computer-skilled, especially Excel</li></ul>Interested candidates can send their CV to: 62221159 - No callsJob Type: Part-time

Part-Time Female Sales & Customer Service (Arab Female)

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 1. Customer Engagement:
 
 <ul>
 <li>
 Greet and welcome customers in a professional and friendly manner.
 </li>
 <li>
 Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
 </li>
 <li>
 Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
 </li>
 </ul>
 
 
 
 
 2. Service Scheduling:
 
 <ul>
 <li>
 Schedule appointments for vehicle service, maintenance, and repairs.
 </li>
 <li>
 Coordinate with the service department to ensure timely completion of work orders.
 </li>
 <li>
 Communicate with customers to keep them informed about the progress of their vehicles.
 </li>
 </ul>
 
 
 
 
 3. Technical Knowledge:
 
 <ul>
 <li>
 Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
 </li>
 <li>
 Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
 </li>
 <li>
 Explain technical information to customers in an understandable manner.
 </li>
 </ul>
 
 
 
 
 4. Documentation and Record-Keeping:
 
 <ul>
 <li>
 Maintain accurate service records, including customer information, service history, and vehicle details.
 </li>
 <li>
 Prepare invoices and explain charges to customers.
 </li>
 <li>
 Process warranty claims and paperwork efficiently.
 </li>
 </ul>
 
 
 
 
 5. Customer Satisfaction:
 
 <ul>
 <li>
 Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
 </li>
 <li>
 Follow up with customers after service to gather feedback and address any additional needs.
 </li>
 </ul>
 
 
 
 
 6. Sales and Upselling:
 
 <ul>
 <li>
 Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
 </li>
 <li>
 Promote special promotions and service packages to customers.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 2 - 3 Years
 </li>
 <li>
 Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Strong technical knowledge of Mercedes Bens vehicles and their system
 </li>
 <li>
 Proficient in computer software and systems for scheduling and record keeping
 </li>
 <li>
 Excellent problem solving and decision making abilities
 </li>
 <li>
 Customer focused with commitment to providing a superior customer experience
 </li>
 <li>
 Ability to work effectively in a fast paced, team oriented environment
 </li>
 <li>
 Strong sales and negotiation skills
 </li>
 <li>
 Details oriented and organized with high level of accuracy
 </li>
 <li>
 Familiarity with Mercedes Benz warranty and service policies
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor - Mercedes Benz

LGTC Recruitment

About the RoleWe are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.Key Responsibilities<ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive Technology, Mechanical Engineering, or a related field.</li><li>2&ndash;3 years of experience as a Service Advisor in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in Microsoft Office Suite and service management systems.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than 40 years old.</li><li>Proven background in automotive service operations or customer support.</li></ul>Key Success Factors<ul><li>Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.</li><li>Accuracy &amp; Efficiency: Prepare complete and precise job cards to avoid errors and delays.</li><li>Effective Communication: Facilitate clear and consistent communication between customers and technicians.</li><li>Technical Competence: Understand vehicle systems and provide trustworthy recommendations.</li><li>Upselling &amp; Service Maximization: Identify and recommend preventive maintenance opportunities.</li><li>Timely Follow-Up: Ensure repair progress updates and on-time completion.</li><li>Problem-Solving: Resolve issues quickly while maintaining customer trust.</li><li>Teamwork: Collaborate effectively with technicians, parts, and management.</li><li>Compliance: Adhere to safety, warranty, and documentation standards.</li></ul>Key Behavioral Competencies<ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.</li><li>Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.</li><li>Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.</li><li>Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.</li><li>Recognition: Outstanding performance rewarded through incentives and internal recognition programs.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per month

Service Advisor

New Market Company

Overview We are seeking a motivated and enthusiastic Sales Associate to join our team. The ideal candidate will have a passion for customer service and a strong ability to engage with customers in a retail environment. As a Sales Associate, you will play a crucial role in enhancing the shopping experience, driving sales, and ensuring customer satisfaction in our grocery store setting.Duties<ul><li>Provide exceptional customer service by greeting customers, answering questions, and assisting with product selections.</li><li>Operate cash registers and point-of-sale (POS) systems efficiently, ensuring accurate cash handling and transaction processing.</li><li>Supervise and train new team members on store policies, procedures, and best practices for customer engagement.</li><li>Conduct product demonstrations to promote new items and encourage sales.</li><li>Maintain a clean and organized sales floor, ensuring products are well-stocked and displayed attractively.</li><li>Utilize basic math skills to handle cash transactions and perform retail math calculations as needed.</li><li>Collaborate with team members to meet sales goals and enhance overall store performance.</li></ul>Experience<ul><li>Previous experience in a retail environment is preferred, particularly in grocery stores or similar settings.</li><li>Strong customer service skills with the ability to communicate effectively with diverse customers.</li><li>Familiarity with cash handling procedures and experience operating cash registers or POS systems.</li><li>Basic math skills are essential for processing transactions accurately.</li><li>Experience in supervising team members is a plus but not required.</li><li>A proactive attitude towards learning about products and sales techniques will be advantageous.</li></ul>Join our team as a Sales Associate where you can grow your skills in a dynamic retail environment while providing outstanding service to our valued customers!Job Type: Full-time

Sales Associate

Oru roaster

1. Customer Service<ul><li>Greet customers warmly and take orders accurately.</li><li>Provide menu guidance and recommend drinks based on customer preferences.</li><li>Maintain a friendly, positive attitude during all customer interactions.</li></ul>2. Beverage Preparation<ul><li>Prepare all hot and cold beverages (coffee, tea, specialty drinks) according to company recipes and standards.</li><li>Ensure consistency in taste, temperature, and presentation.</li><li>Maintain speed and accuracy during peak hours.</li></ul>3. Coffee Quality Management<ul><li>Calibrate machines daily to ensure the best extraction and flavor.</li><li>Grind coffee beans as required, ensuring correct dose and texture.</li><li>Monitor freshness of beans, milk, and ingredients.</li></ul>4. Equipment Handling<ul><li>Operate espresso machines, grinders, brewers, blenders, and POS systems.</li><li>Perform routine cleaning of coffee machines and follow maintenance guidelines.</li><li>Report any machine malfunction immediately.</li></ul>5. Cleanliness &amp; Hygiene<ul><li>Keep the bar area clean, organized, and sanitized at all times.</li><li>Follow all hygiene, food safety, and cleanliness standards.</li><li>Ensure proper storage of all ingredients and supplies.</li></ul>6. Teamwork<ul><li>Coordinate with baristas, servers, and supervisors for smooth operations.</li><li>Support during busy hours and assist in other tasks when needed.</li></ul>7. Customer Feedback<ul><li>Handle complaints politely and escalate to supervisors if required.</li><li>Maintain high customer satisfaction through service quality.</li></ul>Job Type: Full-time

Barista

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