sales manager Jobs in Riyadh Saudi Arabia

sales manager

customer success manager Jobs in Riyadh Saudi Arabia

customer success manager

customer experience specialist Jobs in Riyadh Saudi Arabia

customer experience specialist

client success manager Jobs in Riyadh Saudi Arabia

client success manager

customer care manager Jobs in Riyadh Saudi Arabia

customer care manager

customer service

Lucent Dental

<ul><li>&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1607;&#1575;&#1578;&#1601;&#1610;&#1611;&#1575; &#1608;&#1601;&#1610; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1575;&#1604;&#1585;&#1583; &#1593;&#1604;&#1609; &#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585;&#1575;&#1578;&#1607;&#1605;.</li><li>&#1581;&#1580;&#1586; &#1608;&#1578;&#1571;&#1603;&#1610;&#1583; &#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1608;&#1578;&#1593;&#1583;&#1610;&#1604;&#1607;&#1575; &#1601;&#1610; &#1575;&#1604;&#1606;&#1592;&#1575;&#1605;.</li><li>&#1588;&#1585;&#1581; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1608;&#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1575;&#1604;&#1571;&#1587;&#1575;&#1587;&#1610;&#1577; &#1604;&#1604;&#1605;&#1585;&#1590;&#1609; &#1576;&#1603;&#1604; &#1575;&#1581;&#1578;&#1585;&#1575;&#1605; &#1608;&#1608;&#1590;&#1608;&#1581;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1588;&#1603;&#1575;&#1608;&#1609; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1608;&#1578;&#1581;&#1608;&#1610;&#1604;&#1607;&#1575; &#1604;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604; &#1575;&#1604;&#1605;&#1582;&#1578;&#1589;.</li><li>&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1575;&#1604;&#1571;&#1591;&#1576;&#1575;&#1569; &#1608;&#1575;&#1604;&#1591;&#1575;&#1602;&#1605; &#1575;&#1604;&#1591;&#1576;&#1610; &#1604;&#1578;&#1606;&#1592;&#1610;&#1605; &#1581;&#1585;&#1603;&#1577; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609;.</li></ul><ul><li>Greet patients in person and by phone and handle basic inquiries.</li><li>Schedule, confirm, and reschedule appointments in the system.</li><li>Clearly explain basic services and promotions to patients.</li><li>Handle patient complaints and escalate to the responsible person when needed.</li><li>Coordinate with dentists and medical staff to organize patient flow.</li></ul>Job Type: Full-timePay: &#65020;5,000.00 - &#65020;5,500.00 per month

Customer Service

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

JD.COM

<div>
 
 About JD.com:
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue.
 
 
 
 
 
 Learn more about us: https://corporate.jd.com/
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our Operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
 <li>
 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
 <li>
 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
 <li>
 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Location:
 
 Riyadh
 </li>
 <li>
 
 Experience:
 
 Minimum 2 years of online customer service experience.
 </li>
 <li>
 
 Languages:
 
 Fluent in
 
 Arabic &amp; English
 
 </li>
 <li>
 
 Skills:
 
 Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

American Express Saudi Arabia

<div>
 
 
 Company Description
 
 
 
 American Express Saudi Arabia, established in the Kingdom in 1999, is a leading financial company that provides advanced payment solutions tailored for both individuals and businesses. At the core of its operations is a commitment to delivering exceptional service and innovative products, including credit and charge cards designed to empower customers in exploring opportunities and achieving their goals. Renowned as a leader in the Card Business Payment sector, the company supports financial flexibility and success for customers. As part of a globally integrated payments network, American Express Saudi Arabia combines products, insights, and experiences to foster growth for its clients and partners. Join American Express Saudi Arabia to be part of a team dedicated to driving progress and customer loyalty.
 
 
 
 
 
 
 Role Description
 
 
 
 A Customer Service Agent is responsible for supporting customers by answering inquiries, resolving issues, and ensuring a smooth and positive experience. The role focuses on delivering timely, accurate, and friendly assistance across various channels such as phone, email, chat, or social media.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries professionally and efficiently.
 </li>
 <li>
 Resolve complaints, troubleshoot issues, and provide appropriate solutions.
 </li>
 <li>
 Document customer interactions and update internal systems accurately.
 </li>
 <li>
 Follow policies, workflows, and service-level standards.
 </li>
 <li>
 Identify customer needs and recommend relevant products or services.
 </li>
 <li>
 Escalate complex cases to the appropriate teams when necessary.
 </li>
 <li>
 Maintain a high level of customer satisfaction and contribute to team performance goals.
 </li>
 <li>
 Demonstrate strong attendance and punctuality to ensure consistent service coverage.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Patient, empathetic, and able to handle difficult situations calmly.
 </li>
 <li>
 Strong attention to detail and ability to multitask.
 </li>
 <li>
 Works well under pressure and adapts quickly to change.
 </li>
 <li>
 Tech-savvy, preferably the ability to use CRM tools and support platforms.
 </li>
 <li>
 Team player with a positive attitude and strong work ethic.
 </li>
 <li>
 Reliable, punctual, and committed to excellent attendance.
 </li>
 <li>
 Prior customer service experience is a plus.
 </li>
 <li>
 
 We offer monthly incentive KPIs that reward high performance.&nbsp;
 
 </li>
 </ul>
</div>

Senior Customer Service Officer

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

The Cigna Group

<div>About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.
Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.
About Cigna KSA
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia&rsquo;s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license &ndash; and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
The role:
<ul><li>Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.</li><li>
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.</li><li>
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.</li><li>
Mails or routes claim forms and supporting documentation to various units for final processing.</li><li>
Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.</li><li>
You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>
Minimum 1+ years of customer service experience analyzing and solving customer problems</li><li>
Call center experience</li><li>
Excellent English written and oral communication skills</li><li>
Arabic written and oral skill is a must</li><li>
Exceptional organizational and time-management focus</li><li>
Ability to perform in a high volume, fast paced call center environment</li><li>
Proven ability to work independently as well as a productive member of a team</li><li>
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer</li><li>
Extensive understanding in Medical Terminology is a PLUS</li><li>
Experience in healthcare insurance industry is required (financial/banking are welcome to apply)</li></ul> 
Conditions/Requirements:<ul><li>
Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul>
Our Offer:
<ul><li>VIP Healthcare Insurance Plan</li><li>
Professional learning programs to help you grow your career at Cigna</li><li>
Superb office location at Riyadh Front</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Customer Service Representative - Saudi National

Explore 1033+ Customer service in Riyadh Saudi Arabia this December. Find roles across top companies and apply now to boost your career.