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customer experience specialist

Gulf Union Al Ahlia

<div>
 
 
 Job Summary
 
 
 
 The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
 </li>
 <li>
 Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
 </li>
 <li>
 Support customer journey mapping, identify pain points, and recommend process and service enhancements.
 </li>
 <li>
 Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
 </li>
 <li>
 Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
 </li>
 <li>
 Support service quality audits and ensure adherence to CX standards and service procedures.
 </li>
 <li>
 Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
 </li>
 <li>
 Track improvement plans, maintain action logs, and ensure timely closure with evidence.
 </li>
 <li>
 Support CX governance activities (workshops, minutes, action items, and status updates).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
 </li>
 <li>
 2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
 </li>
 <li>
 Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
 </li>
 <li>
 Strong analytical and reporting skills; ability to convert data into actionable recommendations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
 </li>
 <li>
 Arabic fluency; English professional proficiency.
 </li>
 <li>
 Experience in insurance or regulated service industries is preferred.
 </li>
 </ul>
 
 
 
 
 
 Success Measures (KPIs)
 
 
 <ul>
 <li>
 Improvement in NPS/CSAT/CES within assigned scope.
 </li>
 <li>
 Reduction in repeated complaints and escalation recurrence.
 </li>
 <li>
 Closure rate and timeliness of CX action items.
 </li>
 <li>
 Quality and consistency of CX reporting and insights.
 </li>
 <li>
 Measurable improvement in key customer journey pain points.
 </li>
 </ul>
 
 
</div>

Customer Experience Specialist

CleanLife

To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>نوع الوظيفة: دوام كامل

Applus

<div>Applus+ is a global leader in testing, inspection, and certification (TIC) services, dedicated to ensuring quality, safety, environmental performance, and regulatory compliance across a diverse range of industries. With operations in more than 65&ndash;70 countries and a workforce of over 25,000 technical experts and professionals, Applus+ is committed to delivering remarkable services to its clients. Headquartered in Barcelona, Spain, and publicly traded on the Spanish stock exchange, the company has earned a reputation for technical excellence and innovation. The HR Onboarding Specialist will play a crucial role in enhancing the employee experience by managing the onboarding process for new hires across various departments. This position demands a high level of organization, communication skills, and a deep understanding of the civil engineering industry, as it contributes to Applus+&rsquo;s mission of providing top-notch services while fostering a culture of excellence and compliance. The successful candidate will also be instrumental in aligning the onboarding experience with the company&rsquo;s core values and operational goals, ensuring a seamless transition for new employees into the vibrant Applus+ workforce. 
Responsibilities<ul><li>
Manage the entire onboarding process for new hires, including orientation sessions and necessary documentation.</li><li>
Collaborate with various departments to develop and implement onboarding materials and training programs.</li><li>
Ensure compliance with company policies and legal requirements during the onboarding process.</li><li>
Maintain accurate records of new hire documentation and onboarding progress in the HR system.</li><li>
Provide support and guidance to new employees regarding benefits, company policies, and procedures.</li><li>
Facilitate communication between new hires and their managers to ensure a smooth transition into their roles.</li>
Monitor and assess the effectiveness of the onboarding process, making recommendations for improvements. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>
Proven experience in onboarding, talent acquisition, or HR administration within the civil engineering or technical industries.</li><li>
Strong organizational skills with the ability to manage multiple priorities and deadlines.</li><li>
Excellent verbal and written communication skills in both English and Arabic.</li><li>
Demonstrated ability to develop effective onboarding programs and materials.</li><li>
Familiarity with HR best practices and relevant employment laws and regulations.</li><li>
Proficient in using HR software and Microsoft Office Suite.</li></ul></div>

Onboarding Specialist

Red Sea Global

<div>
 
 
 Join The Destination Management Company!
 
 
 
 
 
 
 
 DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 
 
 
 
 We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 
 
 
 
 
 
 
 Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 
 
 
 
 We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 
 The Customer Care team is the primary interface for clients engaging with our
 
 
 
 
 Destination Management Company (DMC). Their role is pivotal in nurturing client
 
 
 
 
 relationships and enhancing the customer experience.
 
 
 
 
 Primary duties involve managing incoming requests and inquiries through calls,
 
 
 
 
 emails, and other communication platforms, generating sales leads to acquire new
 
 
 
 
 clients, and keenly understanding and fulfilling customer needs to ensure their
 
 
 
 
 satisfaction and loyalty.
 
 
 
 
 Specialists act as a critical link, delivering detailed product/service information,
 
 
 
 
 addressing questions, and resolving client issues with accuracy and efficiency.
 
 
 
 
 The ideal candidate is patient, empathetic, and possesses exceptional
 
 
 
 
 communication skills. They are adept at understanding diverse customer viewpoints
 
 
 
 
 and championing their needs effectively.
 
 
 
 
 An essential part of this role involves collecting and analyzing customer feedback,
 
 
 
 
 vital for both our B2B and B2C sectors, and employing problem-solving skills to
 
 
 
 
 troubleshoot and investigate queries or complaints.
 
 
 
 
 Success in this role is measured through maintaining high service standards, prompt,
 
 
 
 
 and effective response to customer inquiries, and achieving superior customer
 
 
 
 
 satisfaction rates.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 Customer Communication:
 
 
 
 
 
 &bull; Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages,
 
 
 
 
 addressing customer requests promptly and effectively.
 
 
 
 
 &bull; Actively generate sales opportunities and upsell services tailored to each guest's
 
 
 
 
 specific needs.
 
 
 
 
 &bull; Establish and maintain trustful relationships with customers through consistent and
 
 
 
 
 engaging communication.
 
 
 
 
 &bull; Provide precise and comprehensive information using appropriate tools and systems
 
 
 
 
 such as the online booking system, contact center solution, and email ticketing
 
 
 
 
 system.
 
 
 
 
 
 
 
 
 Booking Management:
 
 
 
 
 
 &bull; Make and manage bookings for customers and operators, ensuring accuracy and
 
 
 
 
 seamless processes.
 
 
 
 
 &bull; Prepare and manage sales proposals effectively, meeting and exceeding sales
 
 
 
 
 targets.
 
 
 
 
 &bull; Update customer information and booking details in the CRM system promptly and
 
 
 
 
 accurately.
 
 
 
 
 
 
 
 
 Customer Support:
 
 
 
 
 
 &bull; Assess and understand customer requirements to ensure satisfaction and
 
 
 
 
 encourage long-term loyalty.
 
 
 
 
 &bull; Address customer complaints swiftly, offering suitable solutions and alternatives
 
 
 
 
 within given timeframes, and follow up to ensure resolution and customer
 
 
 
 
 satisfaction.
 
 
 
 
 &bull; Go above and beyond in servicing VIP and luxury customers, ensuring an
 
 
 
 
 exceptional and personalized customer experience.
 
 
 
 
 
 
 
 
 Administrative Tasks:
 
 
 
 
 
 &bull; Maintain accurate records of customer interactions, manage customer accounts
 
 
 
 
 efficiently, and organize necessary documentation.
 
 
 
 
 &bull; Collect and analyze customer feedback to identify opportunities for improvement and
 
 
 
 
 contribute to service enhancements.
 
 
 
 
 &bull; Monitor and follow up on pending bookings or issues to ensure timely resolution.
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 Travel agency General knowledge
 
 
 
 2+ years (DMC Experience is preferred)
 
</div>

Reservation Specialist

Beckman Coulter Diagnostics

<div>The Commercial Excellence Specialist strengthens Radiometer&rsquo;s commercial operating system by enabling data-driven execution across Sales, Marketing, Service, Supply Chain, and Operations. The role is accountable for the hands-on running and continuous improvement of core commercial tools and performance routines&mdash;primarily CRM (SFDC / MS CRM), Power BI dashboards, KPI governance, and data quality standard work.
Operating in a highly cross-functional environment, the Specialist partners closely with the Commercial Excellence Manager and key stakeholders to ensure commercial visibility, adoption discipline, and decision-ready insights. This includes supporting daily/weekly/monthly performance cadences, driving tool usage compliance, and ensuring accurate, timely reporting into Radiometer global requirements (L3 KPIs, global submissions).
Ultimately, the role helps Radiometer Saudi Arabia improve forecast accuracy, funnel rigor, customer responsiveness, and commercial execution consistency, using Danaher Business System (DBS) principles (visual management, daily management, problem solving, and standard work).<h2 class="jobSectionHeader">
Overall Challenges (What makes this role critical)</h2><h3 class="jobSectionHeader">
1) Data quality and &ldquo;single source of truth&rdquo;</h3><ul><li>
Inconsistent CRM hygiene, missing fields, duplicate accounts/opportunities, and non-standard definitions create &ldquo;dashboard noise.&rdquo;</li><li>
The business loses trust in reporting when outputs don&rsquo;t match reality&mdash;so adoption drops.</li></ul><h3 class="jobSectionHeader">
2) Adoption discipline and change management</h3><ul><li>
CRM and BI tools only work when used consistently.</li><li>
Sales/Service teams may view CRM tasks as admin work&mdash;so the challenge is driving behavior change, not just building reports.</li></ul><h3 class="jobSectionHeader">
3) KPI clarity and governance</h3><ul><li>
Misaligned KPI definitions across functions (Sales vs Service vs Supply) can lead to conflicting narratives.</li><li>
The Specialist must keep KPI logic stable while still improving it&mdash;without disrupting the cadence.</li></ul><h3 class="jobSectionHeader">
4) Speed of execution vs accuracy</h3><ul><li>
Leadership needs quick insights, but rushed analytics leads to wrong decisions.</li><li>
The role must balance timely reporting with controlled validation and reconciliations.</li></ul><h3 class="jobSectionHeader">
5) Cross-functional coordination under pressure</h3><ul><li>
Unplanned demand, stock constraints, allocations, quality holds, and registration gaps require fast coordination.</li><li>
The Specialist often becomes the operational &ldquo;connector&rdquo; between Sales, Planning, Manufacturing, QA/RA, and Customer Service.</li></ul><h3 class="jobSectionHeader">
6) Systems dependency and regional/global alignment</h3><ul><li>
Reliance on global/other operating company teams (e.g., Beckman SFDC team) can slow fixes and enhancements.</li><li>
The Specialist must translate business needs into clean requirements and manage expectations locally.</li></ul><h3 class="jobSectionHeader">
7) Executive-ready storytelling (not just dashboards)</h3><ul><li>
Dashboards don&rsquo;t speak for themselves; leaders need context, exceptions, and actions.</li><li>
The Specialist must convert data into insights, root causes, and follow-up actions aligned with DBS problem-solving.</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Commercial Excellence & Business Operations - HealthCare

D&I Real Estate Development

<div>
 
 Company Description
 
 
 
 D&amp;I Real Estate Development and Investment Company is a prominent leader in real estate development in the Kingdom. Established with a mission to foster sustainable growth, the company aligns with the objectives of the Kingdom&rsquo;s Vision 2030 initiative. Focused on innovation and sustainability, D&amp;I Real Estate Development is committed to creating high-quality, community-centered projects. With a forward-thinking approach, the company plays a vital role in shaping the future of the real estate sector.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Specialist based in Riyadh. The Sales Specialist will engage with clients to understand their real estate needs and provide tailored solutions, drive sales processes from prospecting to closing, and build strong client relationships. Primary responsibilities include identifying new opportunities, managing customer inquiries, delivering top-notch customer service, and meeting or exceeding sales targets. Additional duties may include preparing sales reports, collaborating with team members, and staying informed about industry trends.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Communication and Customer Service to effectively engage and support clients
 </li>
 <li>
 Proficiency in Sales and Sales Management to drive business growth and achieve targets
 </li>
 <li>
 Experience in delivering training and guidance to team members
 </li>
 <li>
 Ability to work independently as well as part of a team in a fast-paced environment
 </li>
 <li>
 Previous experience in the real estate field is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is preferred
 </li>
 <li>
 Proficiency in both Arabic and English is advantageous
 </li>
 </ul>
</div>

Sales Specialist

Cisco

Meet the Team
 Cisco is looking for a Collaboration Renewals Specialist to join our Collaboration Renewals Sales team. The team forms part of the Software Recurring Revenue Sales organization and a talent engine for Cisco Sales with diverse and motivated teams that consistently delivering profitable growth.
 We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.
 
Your Impact
 A Renewals Specialist for the Collaboration portfolio is an exciting role, where the ability to collaborate is at its core and no two days are the same. As the specialist for your region, you will be responsible for driving growth in renewals sales and crafting a successful customer renewal experience. This will be achieved by sharing customer value propositions for Collaboration offers, addressing objections, adoption barriers, competitive risks, and highlighting compelling migration and expansion options. The role requires close collaboration directly with customers, partners and internal team members across sales, engineering, and marketing. The key requirements of this job include:
 
<ul>
<li>Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth while running the future-term pipeline to work early and ahead of time on key future renewals.</li>
<li>A strong sales competence and confidence when communicating the business benefits our Collaboration Software provides customers.</li>
<li>Educate and excite our Partners and partner teams on the Collaboration Renewals story, drive engagement and understanding of the market and build business development opportunities.</li>
<li>Strong data analysis skills, supporting quote creation and closing renewals opportunities for accounts.</li>
<li>Lead and build sales opportunities - working closely with Cisco Partners, Collaboration Account Executives, and technical teams to build a renewals strategy for key accounts.</li>
<li>Use Salesforce.com (https://salesforce.com/) and Gong.io (https://gong.io/) to track current/potential customer interactions and drive progression of opportunities through the sales cycle</li>
</ul>
Minimum Qualifications
 
<ul>
<li>Excellent verbal (via telephone or video device) and written (via email or chat application) communications skills in both Arabic and English are required.</li>
<li>A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.</li>
<li>Strong customer service, listening, and presentation skills.</li>
<li>Bachelor's Degree or equivalent experience</li>
<li>Previous Cisco Install Base including Software Experience.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Previous experience working with Salesforce and Gong</li>
<li>A self starter/ high energy/ positive demeanor/ customer focused</li>
<li>3-5 years of sales or sales support experience including direct customer and partner experience and the ability for navigate internal high matrixed account teams</li>
<li>Strong negotiation and communication skills</li>
<li>Ability to analyze data and financial reports to propose, identify and upsell renewals</li>
<li>Familiarity with recurring revenue renewal cycles</li>
<li>Strong analytical skills to assess customer needs and propose effective solutions</li>
<li>Exceptional organizational skills with the ability to manage multiple accounts and deadlines</li>
<li>Detail-oriented with strong follow-up practices</li>
<li>Ability to work in a fast paced, dynamic environment.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Renewals Specialist

Explore 1770+ Customer experience specialist in Riyadh Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

1770 customer experience specialist jobs In Riyadh Saudi Arabia

Customer Experience Specialist

Customer Experience Specialist

Onboarding Specialist

Reservation Specialist

Commercial Excellence & Business Operations - HealthCare

Sales Specialist

Renewals Specialist