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customer experience specialist

Rize

<div>Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
Our Team 
 
We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart&mdash;we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.
Our core values &amp; Principles 
<ul>
<li>
Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. 
</li>
<li>Customer Centricity &ndash; We put the customer at the core of every decision and action. 
</li>
<li>Adaptability - Being able to adapt quickly to changing market conditions and customer needs. 
</li>
<li>Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration. 
</li>
<li>Ethical Excellence - We perform within the highest ethical standard.</li>
</ul>
Job Summary 
We are seeking a proactive and customer-focused Sr. Customer Experience Specialist to serve as the primary point of contact for landlords and tenants, ensuring a seamless and positive experience throughout their interactions with our services. The ideal candidate will excel at building relationships, managing property handovers, resolving conflicts, and delivering exceptional service to meet the needs of both parties.
What will you be doing? 
<div>
<ul><li>Relationship Management:<ul>
<li>Build and maintain strong, positive relationships with landlords and tenants to foster trust and satisfaction.</li>
<li>Conduct regular check-ins with both parties to ensure their needs are met and expectations exceeded.</li>
</ul></li></ul><ul><li>Property Handover Management:<ul>
<li>Oversee the property handover process, ensuring units are received from landlords and delivered to tenants in proper condition.</li>
<li>Inspect properties during handover to verify that they are damage-free, both when delivered to tenants and returned to landlords at the end of the lease.</li>
</ul></li></ul><ul><li>Issue Resolution:<ul>
<li>Act as the first point of contact for any disputes or problems that may arise between landlords and tenants.</li>
<li>Mediate conflicts and provide timely, effective solutions to maintain harmony and satisfaction.</li>
</ul></li></ul><ul><li>Service Feedback:<ul>
<li>Make daily calls to landlords and tenants to gather feedback and ensure they are satisfied with the services provided.</li>
<li>Document feedback and work with internal teams to enhance service quality.</li>
</ul></li></ul><ul><li>Coordination:<ul>
<li>Collaborate with other departments, such as maintenance and support teams, to address and resolve any issues related to the properties.</li>
</ul></li></ul><ul><li>Reporting and Documentation:<ul>
<li>Maintain detailed records of communications, property handovers, and any issues or resolutions for future reference.</li>
<li>Prepare regular reports on customer satisfaction and operational efficiency.</li></ul></li></ul> 
</div> 
You're a perfect match if you have 
<ul>
<li>
Minimum 3 years of experience in Property Management, or Real Estate Services.</li>
<li>Proficiency in using systems like CRM, ERP, or Ticketing / Support Case Systems</li>
<li>Strong interpersonal and communication skills to build lasting relationships with landlords and tenants.</li>
<li>Proven ability to handle conflict resolution and problem-solving effectively.</li>
<li>Detail-oriented with excellent organizational skills to manage the property handover process.</li>
<li>Ability to work independently while collaborating with internal teams to achieve shared goals.</li>
<li>Prior experience in real estate, customer service, or property management is a plus.</li>
</ul><h3 class="jobSectionHeader">Benefits</h3>
What do we offer? 
<ul>
<li>
Competitive salary - Receive a competitive salary package in SAR, reflecting your skills and contributions in our industry. 
</li>
<li>Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture. 
</li>
<li>Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best. 
</li>
<li>Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess. 
</li>
<li>Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution. 
</li>
<li>Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment. 
</li>
<li>Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize. 
</li>
<li>Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.</li></ul></div>

Sr. Customer Experience Specialist (Realestate - Property Management)

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 
 &bull; Develop a list of HCP (Speakers / non speakers) and continuously update it as per market dynamics.
 
 
 &bull; As a trusted partner she/he will lead a deep discussion in regular preplanned one to one discussion with his/her customer list to identify Scientific areas of major interest.
 
 
 &bull; As a trusted partner she/he will act as the primary (but
 
 
 non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seeks support and guidance from cross functional team.
 
 
 &bull; She/he to mutually co create content with her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 
 
 &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 
 
 &bull; In coordination with Cross Functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions, 3rd party symposia, national and regional initiated Bayer events, and similar).
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 
 
 &bull; In collaboration with MSO team (back-office support) she/he has to plan and align meetings calendar, meeting invitations based on
 
 
 micro segmentation and HCP target needs.
 
 
 &bull; Work closely with Virtual Event expert (DT CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 
 
 &bull; When needed the CES will facilitate the virtual meetings.
 
 
 &bull; Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies).
 
 
 &bull; She/he needs to align with his peers to co invite to meetings when appropriate and as per meeting setting and format.
 
 
 &bull; Facilitate digital networking of like-minded HCPs and educate and influence non loyalist HCPs to increase their adoption of Bayer brands. &bull; Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 
 
 &bull; She/he will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on going
 
 
 micro segmentation process.
 
 
 &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 
 
 &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in her/his country scope.
 
 
 &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 
 
 &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a Customer Evolution Campaign to drive movement of key customers across adoption ladder.
 
 
 &bull; As per various Nucleus needs and in alignment with ITM / CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process, .).
 
 
 
 Your Experience
 
 
 
 
 Education
 
 
 
 &bull; University degree in Pharmaceutical Sciences.
 
 
 
 Skills/ Experience
 
 
 
 &bull; Relevant experience within the pharmaceutical industry, experience in Cardio/ General medicine is an advantage.
 
 
 &bull; Excellent stakeholder engagement record including partnering with TLs and institutions is required.
 
 
 &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.
 
 
 &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 
 
 &bull; Hands on experience of using digital and virtual means and tools is a must.
 
 
 &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP level data in virtual setups.
 
 
 &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 
 
 &bull; Good understanding of agile ways of working is desired.
 
 
 &bull; Robust understanding of medico marketing strategies and tactics.
 
 
 &bull; Proficient in English to collaborate internally and across the broader organization enterprise is highly desired.
 
 
 &bull;
 
 In accordance with country regulations in the Kingdom of Saudi Arabia (KSA), the position of Customer Engagement Specialist in KSA must be appointed to a Saudi national citizen
 
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Engagement Specialist

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Contributes to the development of the vision and strategy for the design and innovation of customer experiences across all transport modes. This role combines service design, innovation frameworks, and customer-centric thinking to drive excellence in transport experiences from concept to implementation.
Essential Duties and Responsibilities:<ul>
<li>
Develop and lead a holistic customer experience design strategy aligned with business goals.</li>
<li>Introduce and oversee innovative initiatives to enhance multimodal journeys.</li>
<li>Apply design thinking, service design, and systems mapping to develop new customer touchpoints.</li>
<li>Work with stakeholders across operations, digital, and planning to ensure seamless integration of CX initiatives.</li>
<li>Oversee customer journey mapping, persona development, and voice-of-customer research programs.</li>
<li>Mentor a small team in driving user-centered design approaches and innovation labs.</li>
</ul>
Requirements
Qualifications:<ul><li>
Bachelor&rsquo;s degree.
</li></ul>Years of Experience:<ul>
<li>
2+ years of experience in guest experiences, ideally within the GCC.
</li><li>Understanding in the creation of guest experiences.</li></ul></div>

Specialist - Customer experience design & Innovation (CDU3) - CDUP 2063

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
Key Responsibilities:<ul>
<li>
Assists in the development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects.</li>
<li>Assist in the development and refinement of end-to-end customer journeys across all modes of transport.</li>
<li>Support service planning and network design with a focus on customer outcomes.</li>
<li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Prepare presentations, reports, and documentation related to customer journey planning and project updates.</li>
<li>Research and share global best practices in transport customer experience.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in business Strategy, Service Design or Customer Experience.</li>
<li>5+ years in customer transport experience or service planning; GCC experience highly regarded.</li></ul></div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
<ul><li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul>What you&rsquo;ll need to succeed
Minimum of 1 year experience in retail
Strong cooperation skills
Effective teamwork abilities 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion consultant - The Deal

Explore 2525+ Customer experience specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.