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customer service executive network operations support

Tata Communications

<div><ul><li>Service Support &amp; Troubleshooting
</li><ul><li>Provide Level 1 support for telecom voice, data, and IP-based services.
</li><li>Diagnosing &amp; follow up network, transmission, and switching-related incidents within SLA.
</li><li>Work closely with teams for escalations and root cause analysis.
</li><li>Collaborate with internal and external stakeholders to deliver customer-focused outcomes.
</li><li>Provide expertise in vendor and third-party management to support service delivery.
</li></ul><li>Customer &amp; Stakeholder Support
</li><ul><li>Interface with cross-functional teams (NOC, Data center, field operations) to ensure seamless service support.
</li><li>Provide detailed reports on incidents, problem resolution, and service performance.
</li></ul><li>Process &amp; Documentation
</li><ul><li>Maintain accurate documentation of network diagrams, configurations, and incident reports.
</li><li>Contribute to the knowledge base and best practices for faster resolution.
</li><li>Ensure adherence to ITIL processes (Incident, Problem, Change Management).
</li><li>Prepare technical documentation, reports, and operational guidelines.
</li></ul><li>Continuous Improvement
</li><ul><li>Analyze recurring issues and propose permanent solutions.
</li><li>Participate in compliance checks and network optimization initiatives.</li></ul></ul></div>
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Metso

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
 
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
 
Job posting end date: 03/17/2026
 
Metso Saudi Arabia is looking for Key Account Manager (KAM) – Front-End Equipment Sales who will responsible for driving strategic account growth through early engagement in Capex projects, positioning front-end equipment spot sales, equipment solutions sales, identifying and developing improvement opportunities from the installed base and ensuring lifecycle continuity into aftermarket opportunities.
 
This role combines strategic account ownership, front-end technical sales, executive relationship management, and growth acceleration across Capex & Opex.
 
What you’ll do
 1. Strategic Account Ownership
 
<ul>
<li>Own and develop assigned key accounts (Mining / Metal Processing)</li>
<li>Build 3–5 year account growth roadmap</li>
<li>Identify early-stage project opportunities (Pre-Feasibility/ Feasibility / FEED / EPC or EPCM phase)</li>
<li>Map stakeholders across Owner, EPC / EPCM, and Operators</li>
</ul>
2. Front-End Equipment Sales Leadership
 
<ul>
<li>Promote crushing, grinding, beneficiation, filtration, and material handling solutions</li>
<li>Engage customers during conceptual and feasibility stages</li>
<li>Position value-based solutions (TCO, reliability, uptime, performance optimization)</li>
<li>Support bid strategy development and competitive positioning</li>
</ul>
3. Executive Relationship Management
 
<ul>
<li>Build strong relationships with customer at C-level / VP / Director / GM levels</li>
<li>Conduct structured executive visits and facilitate engagement of Metso Team with the Customer Team.</li>
<li>Support contract negotiations and escalation management</li>
</ul>
4. Growth & Revenue Acceleration
 
<ul>
<li>Deliver annual Capex revenue targets</li>
<li>Improve early project involvement ratio</li>
<li>Drive cross-segment collaboration</li>
<li>Convert Capex opportunities into lifecycle contracts</li>
</ul>
5. Internal Coordination & Governance
 
<ul>
<li>Collaborate with Local Minerals Team, TSS, Product Lines, Service Teams, and Regional Leadership</li>
<li>Maintain structured account plans</li>
<li>Provide accurate pipeline forecasting</li>
<li>Participate in monthly and quarterly governance reviews</li>
</ul>
6. Competitive & Market Intelligence
 
<ul>
<li>Track competitor positioning and pricing trends</li>
<li>Identify white spaces and displacement opportunities</li>
<li>Provide structured market feedback to leadership</li>
</ul>
Key Performance Indicators (KPI)
 
<ul>
<li>Annual Capex revenue achievement (Solution and Equipment)</li>
<li>Pipeline coverage ratio (minimum 3x target)</li>
<li>Early-stage project engagement success rate</li>
<li>Share-of-wallet growth</li>
<li>Forecast accuracy</li>
<li>Cross-selling ratio</li>
<li>Customer satisfaction score</li>
</ul>
Who you are
 
<ul>
<li>Bachelor’s Degree in Mechanical / Process / Mining Engineering</li>
<li>8–15 years of experience in industrial equipment sales</li>
<li>Proven experience in Capex project selling</li>
<li>Strong understanding of mineral processing plants and EPC processes</li>
<li>Middle East market experience preferred</li>
<li>Value-based selling and negotiation skills</li>
<li>Financial acumen (Capex / Opex / TCO understanding)</li>
<li>Strategic account planning</li>
<li>Stakeholder management</li>
<li>Cross-functional collaboration</li>
<li>Executive communication capability</li>
</ul>
Collaborations & Stakeholders
 
Matrix collaboration with: Product Lines, Service, TSS, Regional Management, cusotmers , support functions.
 
What's in it for you
 
Wellbeing and safety – occupational healthcare and generous benefits plan
 Annual bonus – global incentive programs tied to business and performance targets
 Extensive learning opportunities – internal mobility, mentoring, global opportunities, and continuous development
 Worldwide support – global network of supportive peers and open communication
 A thriving culture – an inclusive and forward‑looking culture that enables everyone to reach their full potential
 
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
 
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
 
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
 
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
 
metso.com

Key Account Manager - Front-End Equipment Sales

SWATX

<div>1. Discovery, Analysis &amp; Planning (DAP)<ul><li>
Conduct infrastructure discovery workshops and technical assessments.
</li><li>Perform cloud readiness assessments and application dependency mapping.
</li><li>Define migration strategy, wave planning, and execution roadmap.
</li><li>Design OCI landing zone architecture aligned with governance and security standards.
</li><li>Identify migration risks and develop mitigation strategies.
</li><li>Prepare detailed migration runbooks and executive-level reports.
</li></ul>2. Migration Execution (HCX Operations)<ul><li>
Deploy, configure, and operate VMware HCX for workload migration.
</li><li>Configure HCX Interconnect, Service Mesh, and Network Extension.
</li><li>Execute live (vMotion), bulk, and cold migrations.
</li><li>Implement Layer 2 extension and ensure seamless network connectivity.
</li><li>Validate post-migration performance, security, and stability.
</li><li>Troubleshoot migration, networking, and performance issues.
</li><li>Coordinate with infrastructure, network, security, and cloud teams.
</li></ul>Required Skills &amp; Experience<ul><li>
Strong hands-on experience with VMware HCX workload migration.
</li><li>Deep knowledge of VMware vSphere, ESXi, and vCenter.
</li><li>Strong expertise in VMware NSX and network virtualization.
</li><li>Proven experience in enterprise data center transformation projects.
</li><li>Hands-on experience with Oracle Cloud Infrastructure (OCI).
</li><li>Experience in hybrid cloud and on-prem to cloud migration.
</li><li>Strong understanding of networking concepts (L2/L3, routing, firewall, security).
</li><li>Excellent documentation, stakeholder management, and communication skills.
</li></ul>Preferred Qualifications<ul><li>
VMware and/or OCI certifications.
</li><li>Experience in large-scale enterprise migration programs.
</li><li>Knowledge of disaster recovery (DR) and high availability (HA) architectures.
</li><li>Experience working in multi-vendor cloud environments.</li></ul></div>

HCX Migration SME

<div>Sr. Manager Sales
 Regional role (Middle East) | Location: Riyadh, Saudi Arabia 
 
Role Overview
We are seeking a seasoned Sales Leader with strong experience in Telecom SI services. The role will be responsible for driving business growth with telecom operators, managing strategic customer relationships, leading sales teams, and owning the end to end sales lifecycle, including commercial modelling and deal structuring.
The ideal candidate will have deep regional customer connects, strong commercial acumen, and the ability to translate complex telecom SI capabilities into compelling customer value propositions. 
 
Key Responsibilities: 
 
Sales &amp; Business Development
<ul><li>Drive revenue growth for TCTS services, including network integration, deployment, managed services, and transformation programs.
</li><li>Own the complete sales lifecycle: lead identification, qualification, solutioning, proposal development, negotiation, and deal closure.
</li><li>Build and execute account strategies for key telecom operator customers in the region.
</li><li>Identify new opportunities within existing accounts through account mining and cross sell / up sell initiatives.
</li></ul>Customer &amp; Operator Engagement
<ul><li>Maintain strong CXO level relationships with telecom operators, MVNOs, and strategic partners in the region.
</li><li>Act as the primary interface between customers and internal stakeholders (solutioning, delivery, finance, legal).
</li><li>Represent the organization in customer meetings, RFP discussions, executive briefings, and negotiations.
</li><li>Understand customer business priorities and align TCTS SI offerings to their transformation roadmaps.
</li></ul>Commercial &amp; Financial Ownership
<ul><li>Lead commercial modelling , including pricing strategies, cost structures, margin analysis, and business cases.
</li><li>Own deal profitability and ensure adherence to financial and commercial governance.
</li><li>Support RFP / tender responses with strong commercial inputs and risk assessment.
</li><li>Drive contract negotiations in collaboration with legal and finance teams.
</li></ul>Team &amp; Stakeholder Management
<ul><li>Lead, mentor, and manage regional sales teams, ensuring target achievement and capability development.
</li><li>Set clear sales targets, KPIs, and performance metrics for the team.
</li><li>Work closely with pre sales, solution engineering, delivery, SCM, and finance teams to ensure seamless deal execution.
</li><li>Provide market feedback to internal teams to support service enhancement and portfolio evolution.
</li></ul>Market &amp; Strategy
<ul><li>Track market trends in telecom networks, system integration, 4G/5G, cloud, and managed services.
</li><li>Contribute to regional go to market strategies and annual operating plans.
</li><li>Support strategic partnerships and alliances relevant to TCTS service growth.
</li></ul>Key Skills &amp; Competencies
<ul><li>Strong understanding of Telecom System Integration services (Network Integration, Deployment, Managed Services, Transformation).
</li><li>Proven expertise in sales lifecycle management for complex telecom solutions.
</li><li>Excellent commercial modelling and financial analysis skills.
</li><li>Strong customer relationship management and negotiation capabilities.
</li><li>Experience managing large, multi country operator accounts.
</li><li>Leadership skills with the ability to manage and scale sales teams.
</li><li>Strong communication, presentation, and stakeholder management skills.
</li></ul>Qualifications &amp; Experience
<ul><li>Bachelor&acirc;&euro;&trade;s degree in engineering, Telecommunications, Business, or a related field.
</li><li>MBA or equivalent qualification preferred.
</li><li>12 18+ years of experience in telecom sales / system integration sales, with significant exposure to operator accounts.
</li><li>Proven track record of closing large, complex telecom SI deals.
</li><li>Prior experience working sales or selling telecom SI service portfolios is highly desirable.</li></ul></div>
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Sr Manager - Sales

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Sr. Manager - Sales
 
 
 
 
 Regional role (Middle East) | Location: Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a seasoned Sales Leader with strong experience in Telecom SI services. The role will be responsible for driving business growth with telecom operators, managing strategic customer relationships, leading sales teams, and owning the end to end sales lifecycle, including commercial modelling and deal structuring.
 
 
 The ideal candidate will have deep regional customer connects, strong commercial acumen, and the ability to translate complex telecom SI capabilities into compelling customer value propositions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Business Development
 
 
 
 Drive revenue growth for TCTS services, including network integration, deployment, managed services, and transformation programs.
 
 
 Own the complete sales lifecycle: lead identification, qualification, solutioning, proposal development, negotiation, and deal closure.
 
 
 Build and execute account strategies for key telecom operator customers in the region.
 
 
 Identify new opportunities within existing accounts through account mining and cross sell / up sell initiatives.
 
 
 
 
 
 
 Customer &amp; Operator Engagement
 
 
 
 Maintain strong CXO level relationships with telecom operators, MVNOs, and strategic partners in the region.
 
 
 Act as the primary interface between customers and internal stakeholders (solutioning, delivery, finance, legal).
 
 
 Represent the organization in customer meetings, RFP discussions, executive briefings, and negotiations.
 
 
 Understand customer business priorities and align TCTS SI offerings to their transformation roadmaps.
 
 
 
 
 
 
 Commercial &amp; Financial Ownership
 
 
 
 Lead commercial modelling, including pricing strategies, cost structures, margin analysis, and business cases.
 
 
 Own deal profitability and ensure adherence to financial and commercial governance.
 
 
 Support RFP / tender responses with strong commercial inputs and risk assessment.
 
 
 Drive contract negotiations in collaboration with legal and finance teams.
 
 
 
 
 
 
 Team &amp; Stakeholder Management
 
 
 
 Lead, mentor, and manage regional sales teams, ensuring target achievement and capability development.
 
 
 Set clear sales targets, KPIs, and performance metrics for the team.
 
 
 Work closely with pre sales, solution engineering, delivery, SCM, and finance teams to ensure seamless deal execution.
 
 
 Provide market feedback to internal teams to support service enhancement and portfolio evolution.
 
 
 
 
 
 
 Market &amp; Strategy
 
 
 
 Track market trends in telecom networks, system integration, 4G/5G, cloud, and managed services.
 
 
 Contribute to regional go to market strategies and annual operating plans.
 
 
 Support strategic partnerships and alliances relevant to TCTS service growth.
 
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 
 
 Strong understanding of Telecom System Integration services (Network Integration, Deployment, Managed Services, Transformation).
 
 
 Proven expertise in sales lifecycle management for complex telecom solutions.
 
 
 Excellent commercial modelling and financial analysis skills.
 
 
 Strong customer relationship management and negotiation capabilities.
 
 
 Experience managing large, multi country operator accounts.
 
 
 Leadership skills with the ability to manage and scale sales teams.
 
 
 Strong communication, presentation, and stakeholder management skills.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor s degree in engineering, Telecommunications, Business, or a related field.
 
 
 MBA or equivalent qualification preferred.
 
 
 12-18+ years of experience in telecom sales / system integration sales, with significant exposure to operator accounts.
 
 
 Proven track record of closing large, complex telecom SI deals.
 
 
 Prior experience working sales or selling telecom SI service portfolios is highly desirable.
 
</div>

Sharaf DG

<div>
 
 
 Position:
 
 
 Sales Executive, Nationality:
 
 Saudi Nationality (Mandatory)
 
 
 
 Job Summary:-
 
 We are seeking a dynamic and customer-focused Retail Sales Executive with 2&ndash;4 years of retail sales experience to join our Riyadh stores. The ideal candidate will be responsible for achieving sales targets, delivering exceptional customer service, and contributing to overall store performance.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Target Achievement
 
 
 <ul>
 <li>
 Achieve individual and store sales targets (daily / monthly).
 </li>
 <li>
 Drive ATV (Average Transaction Value) and cross-selling opportunities.
 </li>
 <li>
 Promote ongoing offers, bundles, and value-added products.
 </li>
 <li>
 Maximize conversion rate and customer engagement.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Provide excellent product knowledge and professional assistance to customers.
 </li>
 <li>
 Understand customer requirements and recommend suitable solutions.
 </li>
 <li>
 Handle customer queries and complaints professionally.
 </li>
 <li>
 Ensure high customer satisfaction and repeat business.
 </li>
 </ul>
 
 
 Store Operations
 
 
 <ul>
 <li>
 Maintain proper product display as per company standards.
 </li>
 <li>
 Ensure price tags and promotions are correctly displayed.
 </li>
 <li>
 Monitor stock availability and coordinate replenishment.
 </li>
 <li>
 Support inventory control and stock count activities.
 </li>
 </ul>
 
 
 Compliance &amp; Discipline
 
 
 <ul>
 <li>
 Follow company policies and procedures.
 </li>
 <li>
 Maintain grooming standards and professional conduct.
 </li>
 <li>
 Ensure adherence to Saudi retail and labor regulations.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 2&ndash;4 years of retail sales experience (Electronics / FMCG / Fashion preferred)
 </li>
 <li>
 Strong communication skills in Arabic and English
 </li>
 <li>
 Good selling, negotiation, and closing skills
 </li>
 <li>
 Basic knowledge of POS systems and MS Office
 </li>
 <li>
 Customer-oriented and target-driven mindset
 </li>
 </ul>
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Sales &amp; Persuasion Skills
 </li>
 <li>
 Product Knowledge
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Time Management
 </li>
 <li>
 Problem Solving
 </li>
 </ul>
 
 
 KPIs
 
 
 <ul>
 <li>
 Sales Target Achievement (%)
 </li>
 <li>
 ATV &amp; UPT Performance
 </li>
 <li>
 Conversion Rate
 </li>
 <li>
 Customer Satisfaction Score
 </li>
 <li>
 Attendance &amp; Discipline
 </li>
 </ul>
 
 
</div>

Sales Executive

Explore 1615+ Customer service executive network operations support in Riyadh Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

1615 customer service executive network operations support jobs In Riyadh Saudi Arabia

Customer Service Executive - Network Operations & Support

Customer Service Executive - Network Operations & Support

Key Account Manager - Front-End Equipment Sales

HCX Migration SME

Sr Manager - Sales

Sr Manager - Sales

Sales Executive