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channels operations specialist

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell 
The Channels Operations Specialist is responsible for the technical enablement and operational success of Foodics' channel partners. This role bridges the gap between deal signing and revenue generation. The specialist will lead product demonstrations during the negotiation phase and own the entire post-signature lifecycle, including onboarding, training, system provisioning, and day-to-day operational support. Additionally, you will assist in researching market opportunities to expand the partner network.
What Will You Do❓<ul><li>
Pre-Sales Technical Support: Conduct in-depth product demonstrations for potential channel partners, showcasing the full capabilities of the Foodics POS ecosystem. Address technical queries raised by potential partners to support the Channel Manager during negotiations. 
</li><li>
Partner Onboarding &amp; Enablement: Lead the &quot;Go-Live&quot; process for new partners, ensuring a seamless transition from contract signature to active selling. Design and deliver comprehensive training sessions on Foodics products and solutions to ensure partner teams are fully certified and capable. Continuously update partners on new product features, releases, and best practices. 
</li><li>
Operational Management: Manage the partner administrative infrastructure, specifically the creation and maintenance of Salesforce licenses and accounts. Serve as the primary point of contact for the partner&rsquo;s daily operational needs, troubleshooting issues, and ensuring business continuity. Monitor partner activity to ensure they have the necessary tools and access to succeed 
 
What Are We Looking For❓</li><li>
Industry Knowledge: Deep understanding of the POS (Point of Sale) and F&amp;B technology landscape is mandatory.</li><li>
Experience: 2+ years of experience in Partner Operations, Sales Enablement, or a similar technical support role within SaaS/Fintech</li><li>
Language: Perfect command of English (written and verbal) is strictly required for this role. Technical Skills: Proficiency in Salesforce and general CRM tools</li><li>
Soft Skills: Strong project management abilities and excellent presentation skills</li></ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li><ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></li></ul></div>

Asteri Beauty (B Corp™)

<div>
 
 
 Our Story
 
 
 
 Asteri Beauty exists to empower us to shine our light in the world. Inspired by where we come from, excited for where we will go together. Beauty trends come and go, but Arabia is arguably where it all began. The art of makeup has deep roots in the Middle East, and it&rsquo;s time to share what we&rsquo;ve learned.
 
 
 
 Born in Arabia. Raised to Take on the World.
 
 
 
 Even in the face of the world&rsquo;s most extreme weather, the women of Arabia have high expectations of their makeup. Asteri&rsquo;s smart formulas rise to the challenge through problem-solving, skin-loving solutions that last throughout the day.
 
 
 
 
 
 Role Overview
 
 
 
 Marketing &amp; Event Specialist will support the development and execution of communication strategies that strengthen Asteri Beauty&rsquo;s brand presence in the market. This role involves handling marketing activities inc.: coordinating PR campaigns, events execution and management while ensuring consistent brand messaging across all internal and external platforms.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Events
 
 
 <ul>
 <li>
 Event Planning &amp; Coordination: Plan, coordinate, and execute events
 </li>
 <li>
 Vendor &amp; Venue Management: Work closely with vendors, suppliers,agencies and venues to ensure smooth event logistics.
 </li>
 <li>
 Budget Management: Develop and coordinate event budgets. Ensure events are executed within financial constraints while still meeting quality expectations.
 </li>
 <li>
 Logistics &amp; Operations: Manage event timelines, coordinate transportation, catering, audiovisual, signage, security, and other logistics.
 </li>
 <li>
 On-site Supervision: Be present on-site during events to oversee setup, operations, and ensure everything runs according to plan, which requires travels in Saudi and GCC region.
 </li>
 <li>
 Marketing &amp; Promotion: Collaborate with the marketing team to promote events via social media, email campaigns, and other channels.
 </li>
 <li>
 Post-event Evaluation: Evaluate event success and suggest areas for improvement for future events.
 </li>
 </ul>
 
 
 Public Relations
 
 
 <ul>
 <li>
 Assist in planning and executing PR campaigns to increase brand awareness and media visibility.
 </li>
 <li>
 Draft, edit, and distribute press releases, media kits, and brand statements.
 </li>
 <li>
 Build and maintain relationships with beauty editors, journalists, bloggers, and key media outlets.
 </li>
 <li>
 Track and analyze media coverage, preparing regular PR reports.
 </li>
 </ul>
 
 
 Communications &amp; Branding
 
 
 <ul>
 <li>
 Ensure consistent brand messaging across all communication channels.
 </li>
 <li>
 Support in creating content for press releases, newsletters, speeches, and corporate announcements.
 </li>
 <li>
 Coordinate internal communication activities to keep employees engaged and aligned with brand values.
 </li>
 <li>
 Monitor industry trends, competitors, and media activity to identify opportunities.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in public relations, Communications, Marketing, or related field.
 </li>
 <li>
 At least 2 year of experience in PR, communications, or marketing (preferably in beauty, fashion, or lifestyle industries).
 </li>
 <li>
 Excellent organizational skills with the ability to manage multiple projects.
 </li>
 <li>
 Ability to work in a fast-paced environment and collaborate with cross-functional teams.
 </li>
 </ul>
</div>

Marketing Event Coordinator

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>

Sales Specialist (Call Center)

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as a Senior Specialist in Complaint Management, Execute full complaint-handling workflows, ensuring timely logging, categorization, follow-up, and resolution closure in alignment with service standards. Deliver structured tracking, documentation accuracy, coordination with concerned parties, and insights extraction to support root-cause elimination, protect guest experience, and reinforce operational reliability across all Guest Services Center channels.
Responsibilities<ul><li>
Complaint Logging, Categorization &amp; Documentation</li><li><ul><li>Execute structured complaint logging to capture accurate details, categories, and context ensuring full traceability and audit readiness.</li><li>Maintain complaint records, attachments, and timestamps to uphold data quality and support resolution accountability.</li><li>Validate complaint completeness against intake rules to avoid processing delays and misclassification.</li><li>Track recurring classification patterns to flag systemic or cross-functional experience failures.</li></ul></li><li>
Resolution Follow-up, Tracking &amp; Closure</li><li><ul><li>Implement follow-up cycles with concerned parties to maintain momentum on resolution actions and protect guest satisfaction.</li><li>Track resolution progress through defined SLAs to detect delays impacting service credibility.</li><li>Validate closure evidence, notes, and corrective actions before confirming final complaint completion.</li><li>Maintain closure logs and reporting inputs to strengthen transparency and recurrence-prevention reviews.</li></ul></li><li>
Cross-Functional Case Coordination</li><li><ul><li>Coordinate case escalation to specialized teams (e.g., Digital, Operations, Venue Leadership, QA) when issues exceed standard handling.</li><li>Track dependency delays to surface root causes and ensure resolution pathways remain active.</li><li>Deliver feedback to knowledge management teams on common inquiry gaps requiring content updates.</li><li>Validate service-recovery gestures and communications for appropriateness and alignment with guest-care standards.</li></ul></li><li>
Insights, Reporting &amp; Root-Cause Support</li><li><ul><li>Track complaint trends, themes, and repeated failure points to highlight improvement opportunities for leadership.</li><li>Produce case-analysis inputs that support root-cause identification and corrective-action planning.</li><li>Validate analytical summaries used for dashboards to ensure accuracy, integrity, and alignment with defined indicators.</li><li>Execute reporting cycles that reinforce transparency, performance monitoring, and improvement-tracking cadence.</li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Customer Service Management, or a related field.</li><li>
Certifications:
</li><li><ul><li>Six Sigma basic belt, CX certifications, or equivalent preferred.</li></ul></li><li>
Years of Relevant Experience:
</li><li><ul><li>3+ years, preferably with majority in analytical and documentation skills.</li></ul></li><li>
Nature of Experience:
</li><li><ul><li>Experience in customer-care operations, complaint handling, service recovery, or contact-center quality functions preferred.</li></ul></li><li>
Experience working in a related area in a leading professional‑services firm, or customer service operations/contact center operations preferred</li></ul> 

Benefits 
Comprehensive benefits package</div>

Senior Specialist - Complaint Management

Qiddiya | القدية

<div>
 Join Qiddiya Investment Company as a Senior Specialist in Complaint Management, Execute full complaint-handling workflows, ensuring timely logging, categorization, follow-up, and resolution closure in alignment with service standards. Deliver structured tracking, documentation accuracy, coordination with concerned parties, and insights extraction to support root-cause elimination, protect guest experience, and reinforce operational reliability across all Guest Services Center channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Complaint Logging, Categorization &amp; Documentation
 </li>
 <li>
 </li>
 <li>
 Execute structured complaint logging to capture accurate details, categories, and context ensuring full traceability and audit readiness
 </li>
 <li>
 </li>
 <li>
 Maintain complaint records, attachments, and timestamps to uphold data quality and support resolution accountability
 </li>
 <li>
 </li>
 <li>
 Validate complaint completeness against intake rules to avoid processing delays and misclassification
 </li>
 <li>
 </li>
 <li>
 Track recurring classification patterns to flag systemic or cross-functional experience failures
 </li>
 <li>
 Resolution Follow-up, Tracking &amp; Closure
 </li>
 <li>
 </li>
 <li>
 Implement follow-up cycles with concerned parties to maintain momentum on resolution actions and protect guest satisfaction
 </li>
 <li>
 </li>
 <li>
 Track resolution progress through defined SLAs to detect delays impacting service credibility
 </li>
 <li>
 </li>
 <li>
 Validate closure evidence, notes, and corrective actions before confirming final complaint completion
 </li>
 <li>
 </li>
 <li>
 Maintain closure logs and reporting inputs to strengthen transparency and recurrence-prevention reviews
 </li>
 <li>
 Cross-Functional Case Coordination
 </li>
 <li>
 </li>
 <li>
 Coordinate case escalation to specialized teams (e.g., Digital, Operations, Venue Leadership, QA) when issues exceed standard handling
 </li>
 <li>
 </li>
 <li>
 Track dependency delays to surface root causes and ensure resolution pathways remain active
 </li>
 <li>
 </li>
 <li>
 Deliver feedback to knowledge management teams on common inquiry gaps requiring content updates
 </li>
 <li>
 </li>
 <li>
 Validate service-recovery gestures and communications for appropriateness and alignment with guest-care standards
 </li>
 <li>
 Insights, Reporting &amp; Root-Cause Support
 </li>
 <li>
 </li>
 <li>
 Track complaint trends, themes, and repeated failure points to highlight improvement opportunities for leadership
 </li>
 <li>
 </li>
 <li>
 Produce case-analysis inputs that support root-cause identification and corrective-action planning
 </li>
 <li>
 </li>
 <li>
 Validate analytical summaries used for dashboards to ensure accuracy, integrity, and alignment with defined indicators
 </li>
 <li>
 </li>
 <li>
 Execute reporting cycles that reinforce transparency, performance monitoring, and improvement-tracking cadence
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Customer Service Management, or a related field
 </li>
 <li>
 Certifications:
 </li>
 <li>
 </li>
 <li>
 Six Sigma basic belt, CX certifications, or equivalent preferred
 </li>
 <li>
 Years of Relevant Experience:
 </li>
 <li>
 </li>
 <li>
 3+ years, preferably with majority in analytical and documentation skills
 </li>
 <li>
 Nature of Experience:
 </li>
 <li>
 </li>
 <li>
 Experience in customer-care operations, complaint handling, service recovery, or contact-center quality functions preferred
 </li>
 <li>
 Experience working in a related area in a leading professional‑services firm, or customer service operations/contact center operations preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Gulf Union Al Ahlia

<div>
 
 
 Job Summary
 
 
 
 The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
 </li>
 <li>
 Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
 </li>
 <li>
 Support customer journey mapping, identify pain points, and recommend process and service enhancements.
 </li>
 <li>
 Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
 </li>
 <li>
 Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
 </li>
 <li>
 Support service quality audits and ensure adherence to CX standards and service procedures.
 </li>
 <li>
 Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
 </li>
 <li>
 Track improvement plans, maintain action logs, and ensure timely closure with evidence.
 </li>
 <li>
 Support CX governance activities (workshops, minutes, action items, and status updates).
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
 </li>
 <li>
 2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
 </li>
 <li>
 Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
 </li>
 <li>
 Strong analytical and reporting skills; ability to convert data into actionable recommendations.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
 </li>
 <li>
 Arabic fluency; English professional proficiency.
 </li>
 <li>
 Experience in insurance or regulated service industries is preferred.
 </li>
 </ul>
 
 
 
 
 
 Success Measures (KPIs)
 
 
 <ul>
 <li>
 Improvement in NPS/CSAT/CES within assigned scope.
 </li>
 <li>
 Reduction in repeated complaints and escalation recurrence.
 </li>
 <li>
 Closure rate and timeliness of CX action items.
 </li>
 <li>
 Quality and consistency of CX reporting and insights.
 </li>
 <li>
 Measurable improvement in key customer journey pain points.
 </li>
 </ul>
 
 
</div>

Customer Experience Specialist

Explore 867+ Channels operations specialist in Riyadh Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

867 channels operations specialist jobs In Riyadh Saudi Arabia

Channels Operations Specialist

Channels Operations Specialist

Marketing Event Coordinator

Sales Specialist (Call Center)

Senior Specialist - Complaint Management

Senior Specialist - Complaint Management

Customer Experience Specialist