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client success manager

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
 
 
 
 
 The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
 
 
 The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
 
 
 
 <ul>
 <li>
 Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
 </li>
 <li>
 Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
 </li>
 <li>
 Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
 </li>
 <li>
 Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
 </li>
 <li>
 Proactively resolve business &amp; technical problems
 </li>
 <li>
 Manage new merchant implementations and provide consultative payment guidance to client base
 </li>
 <li>
 Manage technical escalation and issue management with global front-line support teams
 </li>
 <li>
 Meet with existing clients for regular and ad-hoc service related reviews
 </li>
 <li>
 Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
 </li>
 <li>
 Project-manage larger customer engagements involving internal development teams or third party developers
 </li>
 <li>
 Enter case information into the CRM to ensure appropriate resolution management
 </li>
 <li>
 Offer best practice advice on CyberSource products and services and the vertical
 </li>
 <li>
 Advocate and drive product enhancement requests with our cross-functional teams
 </li>
 <li>
 Achieve and maintain CYBS product / process knowledge expert status
 </li>
 <li>
 Own and maintain Service Delivery Plan for each client
 </li>
 <li>
 Suggest and drive process improvement within the team
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
 </li>
 <li>
 E-commerce acquiring background and Technical Acumen
 </li>
 <li>
 3-5 years payments experience with university degree or equivalent experience
 </li>
 <li>
 Well demonstrated Technical Support or Account Management experience
 </li>
 <li>
 Able to skillfully prioritize and manage concurrent projects and issues.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in working with cross-functional/cross-departmental and virtual teams
 </li>
 <li>
 Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
 </li>
 <li>
 Self-starter with strong organization and resolution management skills
 </li>
 <li>
 Arabic Speaker preferred
 </li>
 <li>
 Must demonstrate strong complex problem-solving capabilities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

Alaan

<div><h1 class="jobSectionHeader">About Alaan</h1>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h1 class="jobSectionHeader"> 
About the role</h1> 
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.<h1 class="jobSectionHeader">
What you'll do</h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader">
What we are looking for</h1> 
<ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader">
What's in it for you</h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader">
NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</h1></div>

Customer Success Manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Newton

<div>
 
 
 Job Title:
 
 Assistant Manager, Customer Success
 
 
 
 Business Unit:
 
 Newton (an Affle platform)
 
 
 
 Location: Riyadh -
 
 Kingdom of Saudi Arabia (KSA)
 
 
 Candidate from KSA should only apply
 
 
 
 Experience Required:
 
 2&ndash;4 Years
 
 
 
 
 
 
 Role Overview: Customer Success:
 
 
 
 As a Customer Success, you will own the post-sales client journey&mdash;driving onboarding, campaign success, client retention, and growth. Your goal will be to deliver measurable performance outcomes for clients while deepening their adoption of Newton&rsquo;s platform modules.
 
 
 This role requires strategic thinking, performance marketing expertise, and the ability to influence internal and external stakeholders. You&rsquo;ll work across cross-functional teams to deliver campaigns, insights, and long-term value for clients while contributing to Newton&rsquo;s top-line and bottom-line growth.
 
 
 
 Key Responsibilities
 
 
 
 Client Success &amp; Growth
 
 
 ● Be the client&rsquo;s trusted advisor&mdash;aligning Newton&rsquo;s capabilities with their acquisition and growth goals.
 
 
 ● Own client onboarding, expectation-setting, and strategic planning from day one.
 
 
 ● Conduct regular QBRs/MBRs to track success, surface insights, and identify opportunities to cross-sell and up-sell additional Newton modules to deepen platform adoption.
 
 
 ● Serve as a subject matter expert on iOS growth, Apple Ads, and App Store strategies.
 
 
 
 Campaign Management
 
 
 
 ● Plan, execute, and optimize Apple Ads campaigns using Newton&rsquo;s proprietary platform.
 
 
 ● Leverage automation, data-driven bidding, and custom analytics tools to drive performance.
 
 
 ● Monitor industry trends, vertical-specific benchmarks, and campaign health&mdash;ensuring best-in-class execution.
 
 
 ● Communicate performance insights clearly and strategically to clients and internal teams.
 
 
 
 Stakeholder Collaboration
 
 
 
 ● Collaborate with Sales, Client Management, Design, Product, Engineering, and Finance teams for seamless delivery.
 
 
 ● Partner closely with Apple&rsquo;s team to drive alignment and ensure client satisfaction.
 
 
 ● Provide feedback to Product, Tech, and Data Science teams for platform improvements and new features.
 
 
 ● Ensure smooth handovers from Sales and a unified experience across all touchpoints.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 ● Experience: 2&ndash;4 years in performance marketing or digital advertising, with a focus on account strategy, growth, or media buying.
 
 
 ● Education: Bachelor&rsquo;s degree or higher. On Marketing or Digital Marketing.
 
 
 ● Performance Expertise: Proven track record of managing large-scale digital campaigns and delivering measurable business outcomes.
 
 
 ● Analytical Skills:Advanced proficiency in Excel/Google Sheets, pivot tables, and data interpretation for campaign optimization.
 
 
 ● Strategic Thinking: Ability to translate business goals into actionable campaign strategies.
 
 
 ● Communication: Strong verbal and written skills&mdash;able to clearly present insights, influence decisions, and build client trust.
 
 
 Industry Acumen:
 
 
 Well-connected within the digital marketing ecosystem, with an understanding of mobile app growth trends.
 
 
 
 
 
 
 About Newton:
 
 
 
 Newton is one of Affle&rsquo;s fastest-growing, performance-driven platforms, designed to supercharge iOS app growth through Apple Ads, App Store Optimization (ASO), and creative innovation via Custom Product Pages.
 
 
 As one of only four global partners of Apple Ads, Newton sits at the cutting edge of mobile marketing, combining AI-powered technology with deep creative and strategic expertise. If you&rsquo;re passionate about data-driven marketing, scaling mobile growth, and working with global clients, Newton offers a rare opportunity to make a significant impact.
 
 
 
 
 
 If you&rsquo;re driven by performance, inspired by innovation, and want to help shape the future of
 
 
 mobile advertising&mdash;join us at Newton
 
 
 Apply today and shape the future of app growth in KSA with Newton.
 
</div>

Customer Success- Assistant Manager

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

Convergent Technology Co.

<div>
 
 
 About Convergent Technology Company KSA
 
 
 
 Convergent Technology Company KSA stands at the forefront of the data center revolution in the Middle East. Since 2010, we have evolved from electrical contractors to become a leading Critical Facility Engineering, Procurement, and Construction (EPC) provider. Today, we design, build, operate, and maintain world-class data centers that power the digital transformation of the region.
 
 
 
 
 
 With over 35 professional project management teams, 500M+ in project values, and 30+ enterprise customers across three cities (Riyadh, Jeddah, Khobar), we have established ourselves as the trusted partner for organizations seeking innovative, reliable, and efficient data center solutions. Our portfolio includes prestigious projects for Saudi MCIT, National Information Center &ndash; MOI, Northern Border University (NBU), SAR, Nournet, KPMG, and the Saudi Electricity Company&mdash;all delivered to the highest standards of excellence.
 
 
 
 
 
 At Convergent Technology, we believe in the power of collective effort. Our leadership embodies youth, dynamism, and wisdom, creating a culture that is resilient, smart, conscientious, innovative, and flexible. We invest in our people, fostering trust, loyalty, and a strong sense of responsibility. If you're ready to be part of a team that's reshaping the future of critical infrastructure, this is your opportunity.
 
 
 
 
 
 
 The Opportunity
 
 
 
 We are seeking an exceptional Customer Success Team Lead/Manager to lead our customer relationships and drive business growth. Reporting directly to the Sales Manager and CEO, you will be the strategic bridge between our customers and our organization. This is not just a role&mdash;it's a mission to transform how we engage with clients, understand their needs, and deliver value at every touchpoint.
 
 
 
 
 
 In this position, you will own the complete customer lifecycle, from nurturing active accounts and unlocking upselling opportunities to strategically re-engaging cold accounts and resolving issues with lost customers. You will coordinate seamlessly across all internal functions&mdash;sales, logistics, projects, after-sales, and finance&mdash;to ensure every customer interaction reflects our commitment to excellence.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 Strategic Customer Relationship Management
 
 
 
 You will be the custodian of our customer relationships, managing three distinct customer segments: active accounts (where you'll identify and execute upselling opportunities), cold accounts (where you'll leverage sales expertise to generate new leads and opportunities), and lost accounts (where you'll resolve pending issues and present compelling retention packages). Your deep understanding of the Saudi market, client preferences, and business mentality will be instrumental in tailoring your approach to each segment.
 
 
 
 
 
 
 Cross-Functional Leadership and Coordination
 
 
 
 As a natural connector, you will coordinate with sales, logistics, projects, after-sales, and finance teams to ensure a cohesive customer experience. You'll be empowered to drive decisions and influence outcomes across departments, ensuring that finance is involved early to manage payment relationships effectively and that all teams are aligned on customer objectives.
 
 
 
 
 
 
 Project Oversight and Growth Acceleration
 
 
 
 You will oversee and lead the projects team in conducting regular site surveys with customers&mdash;both within and outside warranty periods. These surveys are not just compliance exercises; they are opportunities to qualify customers for expanded services, increase sales from SLAs, and unlock after-sales revenue streams. Your ability to translate technical insights into business opportunities will be critical.
 
 
 
 
 
 
 Service Excellence and Loyalty Building
 
 
 
 You will take ownership of securing and following up on Service Level Agreements (SLAs) and after-sales service offerings, including spare parts replacement. Regular customer visits will be a cornerstone of your strategy, demonstrating our commitment to their success and strengthening loyalty over time.
 
 
 
 
 
 
 Data-Driven Reporting and Insights
 
 
 
 You will generate comprehensive weekly and monthly reports for the Sales Manager, providing actionable insights into customer health, pipeline opportunities, and business trends. These reports will guide strategic decisions and help the organization stay ahead of market dynamics.
 
 
 
 
 
 
 Who You Are
 
 
 
 
 Experience and Expertise
 
 
 
 You bring 2-3 years of experience for the Team Lead position or 3-5 years for the Manager position, with a proven track record in customer relations management, conflict resolution, and upselling. You understand the nuances of the Saudi market and can navigate complex client relationships with finesse and professionalism.
 
 
 
 
 
 
 Technical Foundation
 
 
 
 A strong technical background in the data center business is a major factor in your success. You understand data center infrastructure, operations, and the technical challenges that our clients face. This knowledge allows you to speak the language of our customers and position our solutions effectively.
 
 
 
 
 
 
 Market Insight
 
 
 
 You possess a deep understanding of Saudi market requirements, client orientation preferences, and business mentality. You recognize that success in this region requires cultural sensitivity, relationship-building, and a commitment to long-term partnerships.
 
 
 
 
 
 
 Interpersonal Excellence
 
 
 
 You are a natural communicator and relationship builder. You excel at conflict resolution, turning challenging situations into opportunities to strengthen customer bonds. You are empathetic, patient, and genuinely invested in customer success.
 
 
 
 
 
 
 Operational Acumen
 
 
 
 You are organized, detail-oriented, and comfortable managing multiple customer accounts simultaneously. You thrive in dynamic environments and can adapt quickly to changing priorities.
 
 
 
 
 
 
 Language Proficiency
 
 
 
 Fluency in
 
 English is essential
 
 for this role, as you will communicate regularly with international clients, coordinate with cross-functional teams, and prepare reports for senior management. You must be able to articulate complex customer requirements and technical concepts clearly in English, both verbally and in writing. Proficiency in Arabic is highly valued and will strengthen your ability to navigate the Saudi market and build deeper relationships with local stakeholders. Strong communication skills in both languages will set you apart as a truly bilingual professional capable of bridging cultural and linguistic divides.
 
 
 
 
 
 
 What We Offer
 
 
 
 
 Competitive Compensation
 
 
 
 An annual salary of SAR 168,000 - SAR 216,000 (all-inclusive), commensurate with your experience and qualifications.
 
 
 
 
 
 
 Ambitious Growth Targets
 
 
 
 An opportunity to drive significant business impact with a sales target of SAR 10 million, positioning you for recognition and advancement within the organization.
 
 
 
 
 
 
 Eligibility and Flexibility
 
 
 
 We welcome both KSA citizens and expats to apply. An Iqama is not required, making this an accessible opportunity for talented professionals from diverse backgrounds.
 
 
 
 
 
 
 Career Development
 
 
 
 Join a rapidly growing organization where your contributions directly impact the company's trajectory. You'll work alongside visionary leaders and gain exposure to the full spectrum of data center operations and business development.
 
 
 
 
 
 
 Collaborative Culture
 
 
 
 Be part of a team that values innovation, trust, and collective success. Our culture celebrates bold ideas, supports professional growth, and recognizes excellence.
 
 
 
 
 
 
 Why Convergent Technology?
 
 
 
 We are more than a company&mdash;we are architects of the digital infrastructure that powers the Middle East. Our projects span critical facilities for hyperscalers, government entities, and enterprise customers. We invest in cutting-edge technologies, from advanced cooling systems to comprehensive automation and control solutions.
 
 
 
 
 
 When you join Convergent Technology, you become part of a legacy of excellence. You'll work on projects that matter, with teams that care, in an environment that challenges and supports you in equal measure.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are ready to make an impact and lead customer success at Convergent Technology Company KSA, we encourage you to apply. Submit your resume, a cover letter highlighting your relevant experience (must submit), and any supporting materials that demonstrate your expertise in customer relationship management and the data center industry.
 
 
 
 
 
 
 Closing Date: December 15, 2025
 
 
 
 
 
 
 
 Contact Information:
 
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Email
 
 : hr@ctechsa.com
 
 
 &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Website
 
 : www.ctechsa.com
 
 
 
 
 
 
 Convergent Technology
 
 Company KSA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
 
</div>

Customer Success Team Lead/Manager

Fitch Learning

<div></div><div><div><div><div><div>Fitch Learning | Client Relationship Manager - Riyadh
</div></div></div></div><div><div><div><div>Requisition ID: 49050
</div></div></div></div><div><div><div><div>Business Unit: Fitch Learning
</div></div></div></div><div><div><div><div>Category: Business Development &amp; Sales
</div></div></div></div><div><div><div><div>Location:
Riyadh, SA
</div></div></div></div><div><div><div><div>Date Posted: Nov 25, 2025
</div></div></div></div><div></div><div><div><div><div>Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years&rsquo; experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company. 


Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success. 


Fitch Learning is currently seeking a Client Relationship Manager based out of our Riyadh office. 


How You&rsquo;ll Make an Impact:
<ul>
<li>Own and grow a defined portfolio of strategic B2B client accounts across the Middle East, driving renewals, cross-sell and new logo acquisition to achieve/exceed revenue targets.
</li><li>Lead consultative engagements to understand client learning needs and translate them into tailored solutions, collaborating with trainer faculty and product specialists.</li>
<li>Position Fitch Learning and the wider Fitch Group as thought leaders in financial markets and learning, delivering persuasive pitches and best-in-class proposals.
</li><li>Maintain accurate pipeline management, forecasting and account activity using Salesforce; produce regular revenue forecasts built from your pipeline.
</li><li>Partner with operations to hand over won programs for delivery while retaining commercial oversight and the senior client relationship.</li></ul> 


You May be a Good Fit if:
<ul>
<li>5+ years of B2B sales and client relationship management experience, ideally within financial services education or related training solutions.</li>
<li>Proven track record of meeting or exceeding revenue targets, managing enterprise accounts, and converting complex multi-stakeholder opportunities.
</li><li>Proficiency with CRM tools (e.g., Salesforce) and data-driven pipeline/forecast management.</li></ul> 


What Would Make You Stand Out:
<ul>
<li>Experience selling into KSA financial institutions, government entities or large corporates, with Arabic and English fluency.
</li><li>Background designing learning programs in credit, markets, risk or broader financial services topics.</li>
<li>Strong consultative selling, proposal development and C-level engagement skills.
</li><li>Familiarity with GCC tender/RFP processes and collaboration across global, cross-functional teams.</li></ul> 


Why Choose Fitch:
<ul>
<li>Hybrid Work Environment: 3 days a week in office required based on your line of business and location</li>
<li>A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
</li><li>Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
</li><li>Promoting Health &amp; Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
</li><li>Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
</li><li>Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
</li><li>Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community</li></ul> 

<div>
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.</div> 
<div></div>
<div>
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.</div> 
<div></div>
<div>
For more information, please visit our websites</div> 
<div></div>
<div>
#LI-MH1 #LI-HYBRID</div></div></div></div></div></div>

Fitch Learning | Client Relationship Manager - Riyadh

Explore 1226+ Client success manager in Riyadh Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

1226 client success manager jobs IN Riyadh Saudi Arabia

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Customer Success Team Lead/Manager

Fitch Learning | Client Relationship Manager - Riyadh