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Atlantis the Royal

<div></div><div><div>Team Leader, VIP Services<br>
(17979)</div><br>
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<p>
A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.</p><br>
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Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.</p><br>
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Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.</p><div></div><div><b><br>
About the role</b></div>
<div>
As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carryout personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</div>
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About you</b></div>
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Team Leader, Butler must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis.</div><br>
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<p>
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
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With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Team Leader, VIP Services

Atlantis Resorts

<p>Join to apply for the <b>Team Leader, VIP Services</b> role at <b>Atlantis Resorts</b>.</p><p>( 17533 )</p><p>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.</p><p>Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.</p> About The Role <p>As a Team Leader in VIP Services, you will be responsible for overseeing the assigned VIP guest, anticipating their preferences and needs throughout their stay. Ensure all guest preferences and requests are noted and communicated to the rest of the team, ensuring all colleagues are able to carry out personalized service. Anticipate guest needs throughout the day and perform food and beverage service as required inside the respective suites and other areas. Assist the guest with their belongings and luggage. Ensure guest preferred newspapers and magazines are prepared timely on a daily basis. Attend to all departure services required, transportation schedule, flight confirmation, next destination assistance. You will report into the Head Butler and work closely with them to ensure the extraordinary service to our guests.</p> About You <p>Team Leader, VIP Services must demonstrate a clear passion for customer service and willingness to learn various areas of resort operations. You will have 2+ years working in VIP or Butler Service with a clear demonstration of luxury service. Dedicated managers and team leaders will ensure your growth and development throughout your career with Atlantis, The Palm.</p><p>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p>

Bab Al Shams Desert Resort

<div></div><div><div>Teal Leader, Guest Services<br>
(17884)</div><br>
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<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
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About The Role</b></div>
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To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
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Key Duties and Responsibilities</b></div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
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Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
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<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

Apparel  FZCO

<p style="margin-left:.5in"><span><u>Job Description&nbsp;</u></span></p>
<ul>
 <li>Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.</li>
 <li>Coordinate with IT to resolve DC related issues promptly.</li>
 <li>Provide feedback to the brand regarding their shipments to improve processes and address concerns.</li>
 <li>Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.</li>
 <li>Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.</li>
 <li>Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system</li>
 <li>Ensure all the DC SLAs are met without fail</li>
 <li>Provide timely feedback to the operations team to achieve 100Percent of assigned task&nbsp;</li>
 <li>Take ownership of DC report publishing in a timely manner</li>
 <li>Train the Operations staff on DC SOPs</li>
 <li>Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity</li>
 <li>Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.</li>
 <li>Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)&nbsp;</li>
 <li><span>Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.</span></li>
</ul>
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<p><span><u>Your Skills and Experiences</u></span></p>
<ul>
 <li><span>Bachelor Degree in related field</span></li>
 <li><span>2+ years work experience in Retail or Supply Chain</span></li>
 <li><span>Advanced knowledge of MS Office (Excel, PowerPoint…) and analytics</span></li>
 <li><span>Very good verbal and written knowledge of English.&nbsp;</span></li>
 <li><span>A strong communicator who can understand and manage the requirements of customer&nbsp;</span></li>
 <li><span>A process minded person with strong planning and organizational skills</span></li>
 <li><span>Should have “can do” attitude and ready to learn new things</span></li>
 <li><span>Should be a problem solver and should have an analytical mind</span></li>
</ul>

Executive - Customer Service

Ceres Group of Company

<p>Call Center Team Leader</p><p>Full time</p><p>Job Summary:</p><p>We are seeking a highly motivated and experienced Call Center Team Leader to oversee daily operations and ensure the highest level of customer service. The ideal candidate should have solid experience in the service industry, be proficient in CRM and marketing tools, and excel in customer complaint resolution. This role requires excellent leadership skills, professional communication, and the ability to train and develop team members effectively.</p><p>Key Responsibilities:</p><p>&middot; Supervise, mentor, and train call center agents to ensure productivity and service excellence.</p><p>&middot; Monitor team performance, provide feedback, and implement improvement plans.</p><p>&middot; Handle escalated customer complaints and resolve issues professionally and efficiently.</p><p>&middot; Develop and implement strategies to enhance customer satisfaction and service quality.</p><p>&middot; Prepare performance reports and provide insights to management.</p><p>&middot; Maintain professional and courteous communication with customers and team members.</p><p>&middot; Ensure adherence to company policies, procedures, and service standards.</p><p>Qualifications &amp; Requirements:</p><p>&middot; Proven experience in a service industry call center, preferably in a leadership role.</p><p>&middot; Strong knowledge of CRM systems, marketing tools, and Excel.</p><p>&middot; Excellent and professional communication skills (verbal and written).</p><p>&middot; Ability to train, mentor, and motivate a team effectively.</p><p>&middot; Strong problem-solving skills and the ability to handle customer complaints professionally.</p><p>&middot; Results-driven with the ability to meet and exceed performance targets.</p><p>&middot; Flexibility to work in a fast-paced environment and adapt to changes.</p><p>If you meet the qualifications and are passionate about delivering excellent customer service while leading a team, we encourage you to apply!</p><p>Salary Negotiable!</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED 5,000.00 Per Month</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

Confidential Company

<p><strong>Job Title: Team Leader</strong></p><p><strong>Location: Dubai</strong></p><p><strong>Department: Operations / Customer Support</strong></p><p><strong>Employment Type: Full-time</strong></p><p><strong>Salary: AED 4000-5000 </strong></p><br/><p><strong>Note- Hindi is compulsory</strong></p><br/><p><strong>About the Role</strong></p><p>We are seeking a Team Leader to oversee daily team operations, ensure targets are met, and maintain high service quality and productivity levels.</p><br/><p><strong>Key Responsibilities</strong></p><p>Supervise and motivate team members to achieve performance goals.</p><p>Monitor daily operations and handle escalated issues.</p><p>Conduct training, coaching, and performance reviews.</p><p>Prepare reports on productivity and service quality.</p><p>Collaborate with management to improve processes and team efficiency.</p><br/>

Team Leader

<br/><p>We are seeking a dynamic and experienced Operations Supervisor to manage a team of 50+ female staff including nannies, babysitters, and housekeepers. The role also involves supervising customer service agents and coordinating driver schedules. The ideal candidate is a proactive leader with strong organizational and communication skills, fluent in Arabic, English, and Tagalog.</p><br/><p>Key Responsibilities:</p><br/><p>Lead and supervise 50+ staff, including domestic workers and customer service representatives.</p><p>Oversee driver scheduling for staff transportation (pick-up and drop-off).</p><p>Ensure high-quality service delivery, resolve complaints, and maintain client satisfaction.</p><p>Conduct staff performance evaluations, training, and development.</p><p>Manage daily operations, staff scheduling, and adherence to company policies.</p><p>Perform administrative duties including report preparation and record keeping.</p><br/><br/>

Female Operation Supervisor  - Tagalog/English Speaking

Explore 7431+ Customer service leader in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7431 customer service leader jobs IN Dubai United Arab Emirates

Team Leader, VIP Services

Team Leader, VIP Services

Teal Leader, Guest Services

Executive - Customer Service

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

Team Leader

Female Operation Supervisor - Tagalog/English Speaking