account manager

marketing manager

sales account manager

sales manager

operations manager

customer service manager

Smart Gym

<div>
 <p>
  <strong>
   Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 22 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 10 branches across Nasr City, Heliopolis, Sheraton &amp; New Cairo, serving thousands of loyal members every day.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re currently seeking an experienced
  <strong>
   Customer Service Manager
  </strong>
  to lead and develop our customer service team, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  - Supervise and support the daily operations of the customer service team.
 </p>
 <p>
  - Set performance goals and KPIs for team members and monitor results.
 </p>
 <p>
  - Handle escalated customer issues with professionalism and efficiency.
 </p>
 <p>
  - Train, mentor, and motivate the team to deliver exceptional service.
 </p>
 <p>
  - Develop and implement customer service policies and procedures.
 </p>
 <p>
  - Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.
 </p>
 <p>
  - Analyze customer feedback and complaints to improve service quality.
 </p>
 <p>
  - Prepare and present regular reports on service performance to management.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  - Bachelor&rsquo;s degree in Business Administration or a related field.
 </p>
 <p>
  - 3-5 years of experience as a Customer Service Manager.
 </p>
 <p>
  - Strong leadership, communication, and interpersonal skills.
 </p>
 <p>
  - Experience in handling complaints and conflict resolution.
 </p>
 <p>
  - Ability to work under pressure and manage a team effectively.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  - Competitive salary + performance-based bonuses.
 </p>
 <p>
  - Medical &amp; social insurance.
 </p>
 <p>
  - Free Gym Membership&nbsp;
 </p>
 <p>
  - Growth opportunities within a fast-expanding company.
 </p>
 <p>
  - A supportive and dynamic work environment.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you're passionate about making an impact, growing your career and being part of a well-established yet forward-thinking company, then Smart Gym is the place for you.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <span class="ql-cursor">
    ﻿
   </span>
   You can also apply by sending your CV through email Hr.manager@smartgym4all.com
  </strong>
 </p>
</div>


Customer Service Manager

51Talk Headquarters

<div>
 <p>
  <strong>
   About the role:
  </strong>
  ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 </p>
 <p>
  be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
 <p>
  <br/>
 </p>
 <p>
  51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 </p>
 <p>
  Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 </p>
</div>


Customer Service manager

GE Vernova

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
<br>
<br>
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
<br>
<br>
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
<br>
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b>&middot;
</p><ul><li>Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.</li><li>
Responsible for adherence to contract service, operations, and performance specifications, as well as financial &amp; technical metrics specific to contract.</li><li>
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer &middot;</li><li>
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area</li><li>
Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.</li><li>
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.</li><li>
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market</li><li>
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.</li><li>
Uses technical experience and analytical thinking.</li><li>
Uses multiple internal and limited external sources outside of own teams to arrive at decisions.</li><li>
A job at this level requires direct people management responsibility including staffing and performance development.</li><li>
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in engineering from an accredited university</li><li>
Minimum 7 years of experience in Power or Oil &amp; Gas industries</li><li>
Minimum of 3 years of advanced experience as customer management</li><li>
Fluent in English &amp; Arabic</li></ul><p></p><p><b>
Desired Characteristics</b></p><ul><li>
Strong oral and written communication skills.</li><li>
Strong interpersonal and leadership skills</li><li>
Demonstrated ability to analyze and resolve problems.</li><li>
Ability to document, plan, market, and execute programs.</li><li>
Established project management skills.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>Yes</p></div></div></div></div></div></div></div><p></p>
#LI-Remote - This is a remote position</div><p></p>

HONOR

<div>
 <p>
  <strong>
   About HONORdh
  </strong>
 </p>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at https://www.hihonor.com/fr/
 </p>
 <p>
  <br/>
 </p>
 <p>
  Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position: Customer Service Operation Manager
  </strong>
 </p>
 <p>
  <strong>
   Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHERE YOUR EXPERTISE IS NEEDED
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Use call center management methodology to manage BPO and push it improve.
  </li>
  <li>
   Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
  </li>
  <li>
   Output guidance and training BPO to improve their skill.
  </li>
  <li>
   Lead some key projects and create the process and output the operation guidance/procedure.
  </li>
  <li>
   Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
  </li>
  <li>
   Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
  </li>
  <li>
   Output some reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR
  </strong>
 </p>
 <ul>
  <li>
   At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
  </li>
  <li>
   Good communication skill and be good at pushing other department and supplier to improve
  </li>
  <li>
   Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
  </li>
  <li>
   Self-motivated, Result oriented.
  </li>
  <li>
   Bachelor&rsquo;s degree or above
  </li>
  <li>
   <strong>
    English is mandatory, French will be a plus.
   </strong>
  </li>
 </ul>
 <p>
  Please, send us your resume in English or French.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 </p>
</div>


Customer Service Operation Manager

RATP Dev

<div><h2 class="jobSectionHeader"><b>Customer Experience Development Manager</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 10 years of experience (Professional)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Marketing Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><div><p>JOB PURPOSE:</p><p>
The Customer Experience Development Manager will oversee and enhance the passenger journey across the GL3 &amp; LRT network, ensuring it is seamless and positive. This role focuses on improving service quality, managing customer feedback, and implementing strategies to elevate passenger satisfaction, safety, and comfort. The manager will work closely with station and call center staff to deliver a consistent, customer-focused experience.</p></div></div><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Customer Experience Strategy:</b></p><ul><li> Develop and implement customer experience policies, standards, and procedures tailored to all operations.</li><li> Design and lead initiatives that enhance the passenger journey from start to finish.</li><li> Monitor passenger flow and service touchpoints to identify and capitalize on improvement opportunities.</li></ul><p><b>
Passenger Feedback &amp; Issue Management:</b></p><ul><li> Oversee all customer feedback channels (call center, social media, on-site complaints, surveys).</li><li> Analyze customer complaints and suggestions to propose and execute corrective actions.</li><li> Ensure the timely resolution of escalated issues by collaborating with station managers and relevant departments.</li></ul><p><b>
Service Quality Assurance:</b></p><ul><li> Conduct regular audits of staff interactions to ensure service excellence.</li><li> Implement and track key performance indicators (KPIs), such as passenger satisfaction scores and complaint resolution time.</li><li> Collaborate with the Service Quality team to maintain and uphold all customer experience standards.</li><li> Coordinate with cleaning, security, and maintenance teams to ensure high-quality service delivery.</li></ul><p><b>
Team Leadership &amp; Training:</b></p><ul><li> Lead, train, and support customer service teams and front-line staff to foster professional and empathetic interactions.</li><li> Develop comprehensive training modules for customer experience teams covering topics such as complaint management, assisting passengers with special needs, and emergency communication.</li></ul><p><b>
Passenger Engagement:</b></p><ul><li> Develop programs to improve passenger awareness of all services, rules, and safety protocols.</li><li> Champion initiatives aimed at improving accessibility and inclusivity for all passenger groups.</li><li> Manage customer-facing campaigns, surveys, and loyalty/awareness programs.</li></ul><p><b>
Reporting &amp; Continuous Improvement:</b></p><ul><li> Prepare and present reports on customer satisfaction, complaint trends, and service improvements to senior management.</li><li> Benchmark against international metro systems to introduce and implement best practices.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> A Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.</li><li> Excellent command in Arabic &amp; English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Proven leadership and team management skills with a demonstrated ability to influence cross-functional teams.</li><li> Strong knowledge of passenger flow management, service KPIs, and complaint handling systems.</li><li> Excellent proficiency in Microsoft Office applications, especially Excel. Knowledge of SQL, Python, or Power BI is highly desirable.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 10-12 years of experience in customer experience, service quality, or operations management.</li><li> Experience in the transport, metro, aviation, or retail sectors is preferred.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Proactive and Self-Motivated who takes initiative to identify and solve problems, anticipating passenger needs before they arise.</li><li> Customer-Centric Mindset and Passionate about providing a positive experience and driven to exceed customer expectations.</li><li> Communicate clearly and empathetically with both team members and passengers, even in challenging situations.</li><li> Ability to thrive in a fast-paced, dynamic environment and respond effectively to unexpected challenges.</li><li> Maintain a positive and professional demeanor under pressure.</li><li> Collaborative who can work effectively with cross-functional teams to achieve shared goals and improve service delivery.</li><li> Think critically and creatively to find efficient and innovative solutions to complex issues.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Customer Experience Development Manager

Zeal

<div><h3 class="jobSectionHeader"><b>About Zeal:</b></h3>
<p>Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal's advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.</p><br>
<br>
<h3 class="jobSectionHeader"><b>About The Role:</b></h3>
<p>We are looking for an experienced and driven <b>Customer Support Manager</b> to lead Zeal's support operations and ensure exceptional service for our merchants. This role is a mix of leadership, process optimization, and cross-functional collaboration, requiring someone who can balance operational efficiency with a strong focus on customer experience. You will manage and coach our support team, oversee day-to-day operations, implement quality programs, and ensure our merchants receive timely and effective support across all touchpoints.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<p><b>Team Leadership &amp; Coaching</b></p>
<ul><li>Recruit, onboard, and mentor chat support agents.</li>
<li>Conduct regular performance evaluations, 1:1s, and coaching sessions.</li>
<li>Foster a culture of accountability, continuous learning, and high performance.</li>
</ul><p><b>Operational Efficiency</b></p>
<ul><li>Manage support queues and ensure coverage during peak hours and 24/7 operations as needed.</li>
<li>Optimize workflows and leverage automation to improve handling times and customer experience.</li>
<li>Monitor key KPIs such as First Response Time (FRT), Resolution Time, CSAT, and SLA adherence.</li>
</ul><p><b>Quality Assurance &amp; Training</b></p>
<ul><li>Implement QA programs to review agent conversations and provide actionable feedback.</li>
<li>Ensure team members are trained on new product features, processes, and compliance requirements.</li>
<li>Act as the point of escalation for complex merchant-related issues.</li>
<li>Design and maintain knowledge bases, workflows, and training modules.</li>
</ul><p><b>Process Improvement &amp; Customer Advocacy</b></p>
<ul><li>Gather and analyze merchant feedback, escalating pain points to product and operations teams.</li>
<li>Represent the &ldquo;voice of the customer&rdquo; in roadmap and process discussions.</li>
<li>Develop and implement initiatives to enhance customer satisfaction and retention.</li>
</ul><p><b>Analytics &amp; Reporting</b></p>
<ul><li>Track and analyze support metrics including NPS, SLA adherence, and resolution rates.</li>
<li>Prepare reports for leadership highlighting trends, performance insights, and recommendations.</li>
<li>Monitor churn indicators and sentiment trends to proactively address risks.</li>
</ul><p><b>Cross-Functional Collaboration</b></p>
<ul><li>Partner with sales, account management, product, and operations to ensure a seamless merchant lifecycle.</li>
<li>Collaborate with stakeholders to refine processes, improve communications, and resolve systemic challenges.</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>What We're Looking For</b></h3>
<ul><li>2&ndash;3 years of experience as a Customer Support Manager or Operations Manager, preferably in fintech, banking, or high-growth tech environments.</li>
<li>Proven track record of driving operational excellence, managing large support teams (100+ employees), and delivering strong customer satisfaction.</li>
<li>Strong background in performance management, hiring, planning, and budget oversight.</li>
<li>Experience working with UK fintech culture and banking systems is a plus.</li>
<li>Excellent communication and presentation skills (English fluency required; Arabic is a strong advantage).</li>
<li>Data-driven decision-making with solid analytical and reporting skills.</li>
<li>Expertise in process improvement and change management.</li>
<li>Strong leadership and people management skills.</li>
<li>High adaptability and problem-solving mindset in fast-paced environments.</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Nice to Have</b></h3>
<ul><li>Bachelor's degree; MBA preferred.</li>
<li>Familiarity with Google Workspace (Docs, Sheets, Slides), Intercom, Freshdesk, or Figma.</li>
<li>Additional languages are a plus.</li></ul><h3 class="jobSectionHeader"><b>
What You'll Love About Us</b></h3>
<ul><li><b>Work from Anywhere:</b> Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.</li><li><b>
Competitive Compensation:</b> We value your talent and offer packages that reflect it.</li><li><b>
Collaborative Culture: </b>Join a team where trust, transparency, and continuous learning are at the heart of everything we do.</li><li><b>
Make an Impact:</b> Have ideas to make things better? Awesome. We're all ears and ready to innovate.</li><li><b>
Shape the Future of Fintech: </b>Work on cutting-edge fintech solutions that impact thousands of users.</li></ul></div>

Customer Support Manager

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
</div>


Customer Service Team Lead

Explore 1940+ Customer service manager in Egypt this September. Find roles across top companies and apply now to boost your career.

1940 customer service manager jobs IN Egypt

Customer Service Manager

Customer Service manager

Customer Service Manager

Customer Service Operation Manager

Customer Experience Development Manager

Customer Support Manager

Customer Service Team Lead