customer service representative Jobs in Karachi

customer service representative

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assistant manager, account management Jobs in Karachi

assistant manager, account management

customer care specialist

customer experience associate Jobs in Karachi

customer experience associate

customer service manager

Bari Textile MIlls Pvt Limited

Qualifications and Skills<ul><li>Experience: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li>Industry Knowledge: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li>Leadership: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li>Communication: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li>Technical Skills: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li>Cultural Adaptability: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li>Problem-Solving: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li>Education: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li>Availability: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul>Work Environment<ul><li>Remote Role: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li>Tools Provided: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li>Schedule:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul>Key Responsibilities<ul><li>Team Leadership: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li>Customer Interaction Management: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li>Process Optimization: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li>Escalation Handling: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li>Cross-Cultural Communication: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li>Performance Monitoring: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li>Technology Utilization: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li>Training and Development: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li>Collaboration: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li>Compliance and Reporting: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personApplication Deadline: 05/09/2025 Expected Start Date: 05/09/2025

Customer Service Manager

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Understand client expectations &amp; deliver finest service delivery.
 </li>
 <li>
 Ensure end-to-end solution to the satisfaction of Corporate client.
 </li>
 <li>
 Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client&rsquo;s day to day account &amp; transactional related issue and queries with teh agreed SLA while maintaining highest quality standards
 </li>
 <li>
 Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
 </li>
 <li>
 Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 
 Ensuring SLAs are met and Highest quality standards are ensured
 
 
 Client satisfaction
 
 
 Close Rapport with Business &amp; relevant stakeholders
 
 
 Team player
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
 </li>
 <li>
 Ability to analyze root of problems and ability to track problem resolution
 </li>
 <li>
 University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
 </li>
 <li>
 Additional 3 years of experience in Corporate Customer service / client facing role
 </li>
 <li>
 Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
 </li>
 <li>
 CRM knowledge
 </li>
 </ul>
 
 
</div>

Customer Service Manager (Mashreq Global Network Pakistan)

Arpatech (Pvt.) Ltd

We are seeking a Service Delivery Manager / Key Account Manager to manage international corporate clients, ensuring smooth operations, SLA compliance, and strong customer relationships. The role requires close coordination with internal teams, OEMs, and procurement stakeholders, along with data analysis and catalog management.Role and Responsibilities:<ul><li>Build and maintain strong relationships with client stakeholders.</li><li>Ensure all Service Level Agreements (SLAs) are met; analyze and report breaches with corrective actions.</li><li>Conduct risk analysis across customer operations and recommend solutions.</li><li>Prepare and deliver quarterly/semi-annual business reviews with clients.</li><li>Coordinate with procurement teams, OEMs, and manufacturers to fulfill client requirements.</li><li>Manage catalog updates (pricing, product specifications, EOL products) and design customer-specific catalogs globally/regionally.</li><li>Drive customer requirements internally across operations, catalog, and supply chain teams. Identify and share new sales opportunities with the commercial team.</li><li>Generate and present reports from customer data (monthly, quarterly, yearly).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree required; MBA is a plus.</li><li>3+ years&rsquo; experience in Customer Service, Account Management, or Service Delivery. Experience in the IT Hardware industry and handling international clients is preferred. Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to work under pressure with a proactive, problem-solving mindset.</li><li>Flexible to work in 3:00 PM &ndash; 12:00 AM PKT (Mon&ndash;Fri) shift</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager

Jorofy Private Limited

Siar Digital is looking for talented and detail-oriented professionals for the role of &ldquo;Assistant Manager &ndash;Fulfillment&rdquo;. The Fulfillment Assistant Manager is responsible for overseeing day-to-day fulfillment operations, ensuring timely and accurate order processing, inventory management, and smooth coordination between warehouse, logistics, and customer service teams.Key Responsibilities:<ul><li>Order Management:</li><li>Supervise daily order processing and ensure timely dispatch.</li><li>Monitor order accuracy and resolve discrepancies quickly.</li><li>Inventory &amp; Warehouse Operations:</li><li>Assist in maintaining optimal inventory levels.</li><li>Ensure stock accuracy through periodic audits and cycle counts.</li><li>Coordinate with the warehouse team for space optimization and stock movement.</li><li>Logistics &amp; Delivery:</li><li>Work with courier partners to ensure on-time and cost-effective delivery.</li><li>Track shipment performance and handle escalation of delivery issues.</li><li>Team Supervision:</li><li>Assist in managing warehouse and fulfillment staff, including training and scheduling.</li><li>Motivate the team to achieve targets and maintain high-quality standards.</li><li>Process Improvement:</li><li>Identify bottlenecks and recommend process improvements.</li><li>Support the implementation of automation tools and systems for efficiency.</li><li>Reporting &amp; KPIs:</li><li>Monitor key metrics such as order fulfillment rate, delivery timelines, and customer satisfaction.</li><li>Prepare regular performance reports for the Fulfillment Manager.</li><li>Compliance &amp; Safety:</li><li>Ensure adherence to company policies, health &amp; safety, and regulatory compliance in warehouse operations.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Good knowledge of warehouse/fulfillment operations, logistics, and supply chain management.</li><li>Proficiency in MS Excel, ERP, or WMS systems.</li><li>Ability to work under pressure and handle multiple priorities.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree or Diploma in Supply Chain, Business Administration, or related field.</li><li>3 years of experience in fulfillment, warehouse, or supply chain operations (with at least 1 year in a supervisory/assistant manager role).</li><li>Experience in e-commerce, retail, or distribution industry preferred.</li></ul>Location DHA Phase 1 , Karachi, Pakistan.Interested candidates meeting the required criteria can send their resumes at careers@siardigital.com mentioning &quot;Assistant Manager &ndash; Fulfillment&quot; in the subject line.Job Type: Full-timeApplication Question(s):<ul><li>Current Salary and Expected Salary?</li></ul>Experience:<ul><li>Ecommerce: 2 years (Preferred)</li></ul>Work Location: In person

Fulfillment- Assistant Manager

Gateway Systems

Company DescriptionGateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Kar&#257;chi for a MTO/CSR at Gateway Systems. The Customer Support Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, providing top-notch customer service, and troubleshooting any issues that may arise.Qualifications<ul><li>Graduation or above.</li><li>Proven experience in data analysis, preferably within a monitoring and evaluation framework.</li><li>Proficiency in Ms. Excel and similar tools for data manipulation and analysis.</li><li>Familiarity with web portal management and adeptness in interpreting data.</li><li>Strong problem-solving skills with acute attention to detail.</li><li>Excellent communication skills and ability to collaborate across teams.</li><li>Prior 1 year' experience in customer support or related roles is preferred.</li><li>The ability to communicate technical information in a simple manner &amp; Collaborative mindset</li><li>Support day-to-day operations by leveraging modern digital tools and platforms, including Google Workspace, Microsoft Outlook, and other CRM / cloud-based systems awareness.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Lunch provided</li></ul>Why Join Us:<ul><li>Opportunity to contribute to cutting-edge technology supporting a critical public service.</li><li>Collaborative and dynamic work environment conducive to professional growth.</li><li>Competitive salary and comprehensive benefits package</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Representative: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service MTO

qualitycare

We are looking for an International Customer Service Representative for our valued client.Job location: F. B. Area KarachiResponsibilities: Handling customer queries via call and email, providing solutions, and maintaining swift responses.Requirements: Intermediate education, excellent written and verbal EnglishExcellent Communication skillsCompensation: PKR 40,000-70,000per monthTimings: Night shifts.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Manager

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

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