customer service analyst

assistant manager - service

care success manager

client support executive

inside sales manager

customer service manager

TK Elevator

<div>
 
 What We Expect
 
 
 
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 Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery
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 Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance.
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 Handle customer inquiries and issues through calls and emails, utilizing your expertise and provide timely and accurate resolutions.
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 Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions.
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 Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues.
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 Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction.
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 Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support.
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 Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
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 Analyze support required and customer feedback to identify recurring issues and proactively address them.
 
 
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 </ul>
 
 Who we are looking for
 
 
 
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 Bachelor&rsquo;s in Mechanical Engineering.
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 Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry.
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 Excellent verbal and written communication skills to interact with customers and team members.
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 Strong analytical and problem-solving abilities to resolve complex issues.
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 A commitment to delivering exceptional customer service.
 
 
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 </ul>
 
 What we offer
 
 
 
 
 Health and Safety
 
 &ndash; Highest standards and a wide range of health promotion and healthcare activities
 
 
 
 Compensation -
 
 Fair working conditions and competitive compensation
 
 
 
 Collaboration and Diversity
 
 &ndash; Collegiality is of huge importance we treat everyone with respect and appreciation
 
 
 
 Contact
 
 
 
 To apply please send your CV to HR@tkelevator.com
 
 
 In case you would like to pursue this opportunity share with us the below details
 
 
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 Current Annual CTC : Fixed and Variable
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 Expected CTC :
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 Total Years of Experience:
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 Notice Period:
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 Reason for change:
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 Permanent address:
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 Local address:
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</div>

Assistant Manager-Customer Support-Chakan-Pune

Ather Energy

<div>
 You&rsquo;ll be our: RP Relationship Manager
 
 
 You&rsquo;ll be based at: Zonal Office
 
 
 You&rsquo;ll be Aligned with: National Lead - Customer Service
 
 
 You&rsquo;ll be a member of: Customer Service Team
 
 
 What you&rsquo;ll do at Ather: Lead &amp; Manage the team of Customer Relationship Executives (CREs) &amp; Customer Relationship Managers (CRMs) who serve as the primary customer facing team of our retail partners to ensure seamless operations and maintain the Ather standards of support, service and experience.
 
 
 <ul>
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 Accountable for achieving Customer Service KPIs and high standards of customer satisfaction scores (CSAT) at Retail partners PAN India.
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 Ensure all incoming calls are handled by a team of CRE&rsquo;s by having a rostering mechanism, adequate staffing, and call abandonments
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 Ensure all RP CS team members resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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 Responsible to publish reports/ dashboards on the performances of CS RPs during reviews and identify areas of opportunities and improvement by collecting the Voice of Customers.
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 Proactively collate and pick up data points, analyze and initiate corrective actions to enhance customer experience and better the team performance and ensure data sanity.
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 Take up all concerns and issues in respective forums and follow up for closure
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 Ensure data sanity and be responsible for maintaining accurate data records.
 
 
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 </ul>
 Here&rsquo;s what we are looking for:
 
 
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 An eye for detail and improving process
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 Ability to work with G-Suite and data well
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 Great communication &amp; writing skills in English are non-negotiable.
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 A love for automobiles. When you are passionate about the product, the ability to pick up the finest details is just faster. Curiosity and excitement about new technology is a great thing to have.
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 Good people skills
 
 
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 </ul>
 You bring to Ather:
 
 
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 A graduation degree in any field works just fine.
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 Min 1-2 years of prior work experience
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 Flexible to work on weekends - Rotational Shifts. Role wouldn't be a time bound one and may require flexibility beyond shift hours and on week-offs
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 </ul>
</div>

RP Relationship Manager

Assistant Manager - Service

Mphasis

<div>
 
 Job Description
 
 
 
 
 Role: Tr. Customer Support Officer - BPO
 
 
 
 
 Location: Pune/Mangalore
 
 
 
 
 Who are we looking for?
 
 
 
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 Graduate individuals with excellent communication skills/ Freshers - 6 months of experience in BPO Customer Service industry
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 Analytical skills
 
 
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 Technical Skills
 
 
 
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 Operating the computer- Intermediate
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 MS Office - Intermediate
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 Avaya/Phone Operating skills &ndash; Beginner
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 Fluent in Spoken and written English with effective Business Communication
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 Communication in neutral accent over phone
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 Active listening and probing skills
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 Basic knowledge of Insurance
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 Typing Speed 30 WPM
 
 
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 </ul>
 
 Process Skills
 
 
 
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 Respond to customer queries via inbound/outbound calls and emails within defined SLA&rsquo;s
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 Record interaction using client system with proper classification
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 Refer Knowledge base and perform task as per defined process
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 Follow up and closure of interactions to ensure customer satisfaction
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 Passionate about customer service
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 Comfortable with Rotational shifts, extended working hours and weekly offs.
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 Candidate should clear the V&amp;A and online typing tests
 
 
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 Behavioral Skills
 
 
 
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 Positive energy
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 Positive attitude
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 Self learner
 
 
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 Qualification
 
 
 
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 Any Graduate, Freshers can apply
 
 
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 What&rsquo;s in for you?
 
 
 
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 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
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 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
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 You get an open and transparent culture along with freedom to experimentation and innovation
 
 
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 Who are we?
 
 
 
 Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
</div>

Tr Customer Support Officer

MakeMyTrip

<div>
 
 
 
 About the Opportunity:
 
 
 
 
 
 Role: Area Sales Manager
 
 
 
 
 Level: Assistant Manager/Deputy Manager
 
 
 
 
 Reporting To: Senior Manager - Franchise
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 
 About the Function:
 
 
 
 
 The Holidays business caters to diverse segments of travelers worldwide. It offers dynamic or customized travel and tour packages, allowing consumers to create and design their own holidays, alongside fixed departure holiday packages with pre-designed itineraries.
 
 
 An integral part of this business is the Franchise sales channel, which focuses on identifying key markets for Holiday customers. By onboarding Franchise Partners, it aims to increase the Holiday business share, ensuring a broader reach and enhanced customer satisfaction.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 The resource will be responsible for increasing Holiday Package sales in a designated region by collaborating with Franchise Partners to expand market reach and drive revenue growth. Key duties include conducting market research, developing and implementing sales strategies, and setting and monitoring sales targets.
 
 
 
 
 
 
 
 What will you be doing:
 
 
 
 
 
 Market Research:
 
 
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 Conduct market research to identify new opportunities for business expansion and improvement.
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 Analyze market trends and competitors to devise strategies for increasing market share.
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 Strategy Development:
 
 
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 Develop and execute sales strategies to meet regional sales targets.
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 Collaborate with marketing teams to design effective promotional campaigns.
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 Sales Planning and Growth:
 
 
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 Establish and oversee sales targets for franchise partners to ensure they are achieved.
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 Track Year-on-Year (YoY) growth metrics to assess and improve franchisee performance.
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 Analyze sales data and trends to pinpoint areas for improvement and growth.
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 Performance Reporting:
 
 
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 Prepare and present comprehensive performance reports to senior management.
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 Utilize data analytics to monitor and assess the effectiveness of sales initiatives.
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 Team Management &amp; Guidance:
 
 
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 Oversee, train, and guide the sales team within the assigned territory.
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 Monitor their performance and motivate team members to achieve or surpass sales targets.
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 Relationship Building:
 
 
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 Cultivate and maintain long-term relationships with franchise owners, aligning them with common goals.
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 Collaborate with franchisees to build and nurture travel communities around their stores, enhancing customer engagement and loyalty.
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 Conflict Resolution:
 
 
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 Handle and resolve conflicts or issues between franchise partners and the sales team.
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 Maintain smooth and effective communication channels.
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 Qualification and Experience:
 
 
 
 
 A bachelors or masters degree from a reputable institution with 3 to 6 years of experience in a B2B/ Franchise role or a related field is desirable.
 
 
 
 
 
 
 
 Key Success Factors for the Role:
 
 
 
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 Leadership Qualities:
 
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 Strong leadership skills with the ability to inspire and motivate the team. Ability to make informed decisions and take responsibility for outcomes.
 
 
 
 
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 Adaptability &amp; Resilience:
 
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 </ul>
 
 Ability to adapt to changing market conditions and business needs. Resilience to handle challenges and setbacks effectively.
 
 
 
 
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 Strategic Thinking:
 
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 Strategic mindset with the ability to plan and execute long-term goals. Innovative approach to problem-solving and process improvement.
 
 
 
 
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 Technical Proficiency:
 
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 Proficient in all Microsoft Office applications. Analytical &amp; Problem-Solving Skills. Strong analytical and problem-solving abilities.
 
 
 
 
 <ul>
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 Communication &amp; Customer Service Skills:
 
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 Effective communication skills and exceptional customer service skills.
 
</div>

Area Sales Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Senior Sales Manager (Corporate Salary)
 
 
 
 Function/ Department:
 
 Branch Banking
 
 
 
 Job Purpose
 
 
 
 This role involves direct customer interaction and business acquisition of corporate salary accounts in a specific area. The role bearer will explain and sell banking products, link customers and bank, and provide excellent service. The role bearer will also map catchments, get customer feedback, and convert opportunities by acquiring clients, deepening customer relationships, and achieving organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
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 Lead and guide a team of acquisition managers in designated areas for Salary Account acquisition
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 Ensure adherence to the acquisition process during daily sales calls for comprehensive market coverage
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 Oversee the activation and usage of Salary Accounts, meeting assigned activation targets.
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 Educate and update team members on Salary Account products to maintain product knowledge
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 Promptly address customer queries related to Salary Accounts for high satisfaction levels.
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 Optimize team staffing to minimize attrition and ensure operational efficiency.
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 Manage operations with a customer-centric approach, focusing on Salary Account holders' needs
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 Evaluate growth strategies for acquiring Salary Account customers using competitor analyses and feedback
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 Implement process changes to enhance service quality specifically for Salary Account acquisition and servicing
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 Support teams by monitoring key performance parameters and providing necessary resources for achieving Salary Account acquisition targets
 
 
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 </ul>
 
 Education Qualification
 
 
 
 Graduation: Bachelor&rsquo;s in Engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Management
 
 
 
 Experience:
 
 5 to 10 years of relevant experience
</div>

Senior Sales Manager (Corporate Salary)

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
 </li>
 <li>
 s overall results.
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
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 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
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 Plan support needs for the customer
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 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
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 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
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 Monitor spikes in escalation of tickets.
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 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
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 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
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 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
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 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
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 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
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 Excellent customer handling ability.
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 Should have dealt with large team sizes.
 </li>
 <li>
 Experience on building process efficiency
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 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
 </li>
 </ul>
</div>

Deputy General Manager - Global Service Operations

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