marketing manager

account manager

sales manager

key account manager

senior account manager

customer service manager

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Position Summary &amp; Objective
 
 
 
 The Regional Manager, Customer Care Quality ensures quality standards set for the Crane Authentication Service Management Provision are met. Ensures alignment with the standards, efficiencies and best practices across the global Customer Care centres. This role ensures quality is consistent and meets both internal and external requirements.
 
 
 The role co-creates, maintains and advises on the performance of the Service Management quality management system; produces data and reporting on performance; and measures against set standards. This role looks into individual performances within the Service Management function to identify gaps and potential optimizations.
 
 
 Being based in Riyadh, the Regional Customer Care Manager will work closely with the ZATCA Service Delivery Manager to support managing the performance of the KSA Customer Care team.
 
 
 
 
 
 
 Essential Functions Performed by the Position
 
 
 
 &middot; Works with all Practice owners to devise and establish quality procedures, standards and specifications, co-develops Service Quality plans ensuring customer requirements are met and forms the scope for the Service Management Quality Management System.
 
 
 &middot; Looks at ways to reduce waste and increase efficiency.
 
 
 &middot; Reviews existing policies and procedures and makes suggestions for changes and improvements.
 
 
 &middot; Establishes, enhances and maintains existing quality controls and documentation procedures.
 
 
 &middot; Implements procedures to monitor and evaluate Service quality at various touchpoints, identifying deviations from process and standards.
 
 
 &middot; Monitors performance by gathering relevant data and produce statistical reports.
 
 
 &middot; Tracks Key performance Indicators (KPI&rsquo;s) related to Service Management Quality.
 
 
 &middot; Measures performance and identifies any areas of weakness, recommending and implementing improvements.
 
 
 &middot; Leads improvement initiatives in Continual Improvements and assesses the effectiveness.
 
 
 &middot; Provides regular quality score feedback to individual&rsquo;s, Managers and Senior Managers through various feedback techniques, including review sessions, report delivery and more.
 
 
 &middot; Gathers and analyses customer feedback to understand t needs and preferences, to refine Service Management Delivery.
 
 
 &middot; Liaises with managers and staff to provide training, tools and techniques to enable others to achieve quality standards.
 
 
 
 
 
 
 Disclaimer
 
 
 
 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
 
 
 
 
 
 Position Qualifications
 
 
 
 
 Education:
 
 
 
 &middot; Bachelor's degree in business administration, finance, or related work experience.
 
 
 
 
 
 Experience
 
 :
 
 
 &middot; 5 years experience in Quality Management, preferably in Customer Support environments.
 
 
 &middot; Good understanding of ITIL Framework
 
 
 Certifications/Licenses:
 
 
 &middot; ITIL Certification is a plus.
 
 
 
 
 
 Language Proficiency:
 
 
 
 &middot; Fluent in English. Speaking Arabic is a plus.
 
 
 
 
 
 Knowledge, Skills, and Abilities
 
 
 
 &middot; Communication and interpersonal skills
 
 
 &middot; Analytical and problem-solving ability
 
 
 &middot; Planning and project management skills
 
 
 &middot; A strategic approach to work
 
 
 &middot; Ability to facilitate change
 
 
 &middot; Attention to detail
 
 
 &middot; An understanding and appreciation of other people&rsquo;s work disciplines.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Quality Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Store Manager - Majid Al Futtaim LifeStyle - Furniture
 
 
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, operational compliance and offer excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 
 Ensure the highest levels of customer service are delivered at all times. Take ownership for customer complaints and concerns and address these in a professional, efficient and effective manner. Coach and mentor the store teams to enhance customer se
 
 <ul>
 <li>
 rviceConstantly assess team performance against set key criteria in order to strengthen the team skills.
 </li>
 <li>
 Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales, footfall conversion, shrinkage, stock turn) are met. Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
 </li>
 <li>
 Identify key causes of underperformance, and drive action plans to respond accordingly through analysis and commercial awareness. Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, price.
 </li>
 <li>
 Ensure adherence to the &ldquo;Model Store Standards&rdquo; in relation to VM, taking accountability for the team understanding of the VM principles and standards. Overall accountability for compliance of subordinates with established Company policies, procedures.
 </li>
 <li>
 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management. Ensure store inventory is controlled and that adequate security exists, stock shortages are kept to a minimum
 </li>
 <li>
 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
 </li>
 <li>
 Continually deliver and review in-store duties, including but not limited to, cleaning procedures, pre-opening inspections and checks.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMTS
 
 
 
 
 
 <ul>
 <li>
 Customer service expertise
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Sellingskills
 </li>
 <li>
 Analytical ability
 </li>
 <li>
 Datasavvy
 </li>
 <li>
 High school certificate
 </li>
 <li>
 Minimum experience 4 &ndash; 5 years&rsquo; industry experience
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 
 <ul>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership
 </li>
 </ul>
 
 Model.
 
</div>

Store Manager - Furniture

Lendo

<div>As Lendo continues to grow, we&rsquo;re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you&rsquo;ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You&rsquo;ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs. 
Key responsibilities:<ul><li> 
Handling incoming or outgaining customer calls to provide support</li><li>
Handling Customer inquiries and complaints via active channels</li><li>
Work closely with other departments to ensure resolving issue with Hight quality and root solution.</li><li>
Communicate effectively with customers, addressing their needs and ensuring a positive customer experience</li><li>
Resolve customer complaints in a professional manner while prioritizing customer satisfaction</li><li>
Escalate the critical customer complaints and issues to supervisor to ensure solving the issue</li><li>
Contribute to achieve of customer service standards SLAs and KPIs</li><li>
Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.</li></ul>
Qualifications:<ul><li>
Education: Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>
Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.</li><li>
Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.</li><li>
Language: Proficiency in English at a minimum intermediate level (B1/B2).</li></ul></div>

Customer Care Officer - Tamheer

NICE ONE

<div>Role Overview
Join Niceone as a Customer Service Supervisor and be at the forefront of delivering exceptional customer experiences across all our channels. In this leadership role, you will supervise our customer service team, empower staff development, and ensure the highest levels of satisfaction for every customer interaction. As a people-first leader, you will collaborate closely with cross-functional teams and drive continuous improvement in our service operations. This opportunity is perfect for a proactive, solution-oriented professional who thrives in a fast-paced environment and is passionate about fostering an inclusive and positive workplace.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Customer Service Leadership, Team Management &amp; Support Excellence</h2><ul>
<li>Supervise daily operations of the customer service team across in-store, phone, email, and digital communication channels.</li>
<li>Provide coaching, mentoring, and support to team members&mdash;promoting a culture of collaboration, accountability, and continuous learning.</li>
<li>Monitor and analyze customer service metrics and performance, identifying opportunities to enhance service delivery and achieve KPIs.</li>
<li>Handle complex customer inquiries and escalations, ensuring timely, empathetic, and effective resolution aligned with Niceone values.</li>
<li>Coordinate with sales, ecommerce, and product teams to relay customer feedback and contribute to improvements in products and processes.</li>
<li>Develop and implement standard operating procedures to optimize workflows and consistency of service.</li>
<li>Facilitate training sessions and knowledge sharing to ensure product and policy updates are communicated across the team.</li>
<li>Support recruitment, onboarding, and performance evaluations for customer service staff.</li>
<li>Champion a positive, inclusive, and customer-focused environment that reflects Niceone&rsquo;s brand and mission.</li>
</ul><h3 class="jobSectionHeader">Key Requirements &ndash; Customer Service Experience, Leadership Skills &amp; Communication Excellence</h3><ul>
<li>Bachelor&rsquo;s degree in Business, Communications, or a related field, or equivalent practical experience.</li>
<li>Minimum of 2 years of experience in a customer service supervisory or team lead role; retail or ecommerce experience preferred.</li>
<li>Proven ability to coach, motivate, and develop team members in a dynamic, high-volume environment.</li>
<li>Exceptional verbal and written communication skills in both Arabic and English.</li>
<li>Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.</li>
<li>Proficient in the use of customer service software, CRM, and digital productivity tools; experience with reporting and analytics is an advantage.</li>
<li>Organized, detail-oriented, and able to manage multiple priorities and deadlines.</li>
</ul><h4 class="jobSectionHeader">Professional Attributes &ndash; Inclusive Leader, Solution-Oriented, and Service-Driven</h4><ul>
<li>Respectful, approachable, and dedicated to empowering diverse team members.</li>
<li>Adaptable to new technologies, evolving processes, and business growth.</li>
<li>High level of integrity and accountability in all customer, team, and management interactions.</li>
<li>Proactive in identifying service gaps and driving continuous improvement initiatives.</li>
<li>Committed to upholding Niceone&rsquo;s reputation for customer excellence and inclusivity.</li>
</ul><h5 class="jobSectionHeader">Career Development &ndash; Growth, Learning &amp; Advancement in Customer Service Leadership</h5><ul>
<li>Comprehensive onboarding and continuous learning on products, systems, and service best practices.</li>
<li>Opportunities to lead impactful projects and contribute to operational strategy.</li>
<li>Clear advancement pathways to senior customer service, operations, or management roles within Niceone.</li>
<li>Recognition, rewards, and ongoing support for outstanding team leadership and customer outcomes.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Lead Outstanding Customer Experiences at Niceone</h6>
Are you ready to inspire and elevate customer service standards as a lead at Niceone? We invite you to submit your resume and a cover letter detailing your supervisory experience, leadership style, and passion for service excellence through our online application portal. Become part of a collaborative team where your leadership makes a difference, every day.</div>

Customer Service Supervisor

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
 <div>Manage and oversee the relationship with all Group Secretaries of groups across the regions and maintain rapport.
<ul><li>Analyse customer complaints, issues, trends and behavior across all groups across the regions to collect key information to aim in identifying possible complaints and resolutions and avoid complaints.</li></ul>
<ul><li>Build a strong relationship with Operational units like membership, Back office and customer service, Reimbursement claims teams to deliver on agreed on service levels.</li></ul>
<ul><li>Ensure excellent relationship and satisfaction of Group RM&rsquo;s across the regions.</li></ul>
<ul><li>Implement policies and procedures and projects and all communications required such as Kaizens and Continuous Improvements.</li></ul>
<ul><li>Satisfy escalated customer issues by answering inquiries and resolving complaints.</li></ul>
<ul><li>Proactively monitor, manage and implement the service plans and team performance for Key Accounts support ensuring All operational KPI&rsquo;s are met.</li></ul>
<ul><li>Manage the daily unit&rsquo;s operations to ensure the highest level of efficiency and compliance with policies, procedures, and process</li></ul>
<ul><li>Ensure the necessary resources and tools are available for quality customer service delivery by accurately forecasting workload</li></ul>
<ul><li>Monitor daily operations and take required decisions to maintain and improve processes in line with Key Performance Indicators</li></ul>
<ul><li>Prioritize and delegate work tasks to ensure effective unit operations</li></ul>
<ul><li>Ensure and facilitate goal setting; manage and constantly review individual performance</li></ul>
<ul><li>Provide regular feedback, coaching and development</li></ul>
<ul><li>Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the organizational development objectives</li></ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Strong background in customer service in telecommunication, insurance, hospitals, banks or FMCG.</li>
<li>Able to multitask and work well under stress.</li>
<li>Commercial skills in combination with service focused mindset.</li>
<li>Strong trouble shooting, problem-solving and analytical skills.</li>
<li>Excellent follow up skills.</li>
<li>Excellent Communication and negotiation skills.</li></ul></div></div>

Key Accounts Customer Care (Pipeline)

<div>
 
 
 Control &amp; Maintenance of Aftersales Operations
 
 
 <ul>
 <li>
 Oversee the team&rsquo;s review and revalidation of insurance files/documents before endorsement to insurance partners and/or branches.
 </li>
 <li>
 Ensure timely collection of premiums from clients and accurate reconciliation of payments against invoices issued by insurance partners, coordinating with BSF Finance and insurance partner&rsquo;s Finance teams to resolve discrepancies and ensure proper allocation.
 </li>
 <li>
 Monitor and evaluate aftersales processes, ensuring operational efficiency, risk control, and customer satisfaction.
 </li>
 <li>
 Quickly identify and resolve operational or servicing issues to minimize disruption to customers and maintain business continuity.
 </li>
 <li>
 Develop strategies to improve productivity and efficiency in aftersales operations.
 </li>
 </ul>
 
 
 Management of Policy Servicing, Renewals &amp; Quality
 
 
 <ul>
 <li>
 Oversee accurate and timely servicing of in-force policies, including renewals, endorsements, cancellations, and aftersales requests.
 </li>
 <li>
 Ensure full compliance with SAMA Insurance Regulations and BSF internal policies.
 </li>
 <li>
 Guide and support the team in applying policies and procedures that ensure quality assurance and customer satisfaction.
 </li>
 <li>
 Implement system/process improvements to enhance efficiency, reduce risks, and strengthen retention.
 </li>
 <li>
 Monitor portfolio performance and take proactive actions to improve client retention through effective aftersales servicing.
 </li>
 </ul>
 
 
 Management of Customer Service &amp; Complaints Handling
 
 
 <ul>
 <li>
 Lead the aftersales team in addressing inquiries, escalations, and complaints from clients, branches, and insurance partners.
 </li>
 <li>
 Ensure prompt action and resolution of service-related issues to maintain strong customer satisfaction and trust.
 </li>
 <li>
 Collaborate with Call Center and service channels to strengthen the overall customer journey after policy issuance.
 </li>
 <li>
 Provide timely reporting and root-cause analysis of recurring complaints, recommending improvements to enhance customer experience.
 </li>
 </ul>
 
 
 Development &amp; Support
 
 
 <ul>
 <li>
 Participate in the design and enhancement of aftersales training programs for Bancassurance and branch teams.
 </li>
 <li>
 Support the rollout of new products, systems, or processes with a focus on aftersales readiness and servicing requirements.
 </li>
 <li>
 Evaluate and recommend improvements in policies, procedures, and systems that affect aftersales delivery, ensuring compliance and efficiency.
 </li>
 <li>
 Build team capability to maximize output, improve service turnaround times, and contribute to business growth.
 </li>
 </ul>
 
 
 Management Reporting
 
 
 <ul>
 <li>
 Provide timely and accurate aftersales reporting, including renewals, service turnaround times, complaints, and cancellations.
 </li>
 <li>
 Highlight discrepancies, risks, or compliance issues and recommend corrective actions to the Head of Bancassurance.
 </li>
 <li>
 Report on collection performance and reconciliation results to ensure alignment with BSF Finance and insurance partners.
 </li>
 <li>
 Support senior management with insights and recommendations based on aftersales data, ensuring decisions are well-informed.
 </li>
 </ul>
 
 
 Collection and Reconciliation
 
 
 <ul>
 <li>
 Ensure timely collection of premiums from clients and proper reconciliation of payments against invoices issued by insurance partners. Coordinate with insurance partners finance to resolve discrepancies and ensure accurate allocation of payments.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Saudi National only
 </li>
 <li>
 Updated and knowledgeable of SAMA Insurance laws &amp; regulations, and with the internal policies and procedures of the Bancassurance.
 </li>
 <li>
 IFCE - Certified (Insurance Foundation Certification Exam by SAMA)
 </li>
 <li>
 Extensive experience in actual management of bancassurance operations in both Retail and Corporate, customer service and crisis-management. Familiarity with &ldquo;best practices&rdquo; in the bancassurance/insurance industry.
 </li>
 <li>
 Computer-proficiency particularly in systems &amp; applications applicable to Bancassurance
 </li>
 <li>
 At least with (6-8) year&rsquo;s actual experience in the industry
 </li>
 <li>
 University/Bachelor's Degree in Business Administration, Commerce or other related-courses.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Knowledge &amp; Skills:
 
 
 <ul>
 <li>
 Effective leadership, motivational abilities and results-oriented.
 </li>
 <li>
 Comprehensive knowledge of SAMA Insurance rules/regulations and latest circulars.
 </li>
 <li>
 Strong familiarity with various insurance products in the industry
 </li>
 <li>
 Excellent interpersonal skills and collaborative management style. People-oriented and creative.
 </li>
 <li>
 Skillful in computer programs &amp; systems applicable to Bancassurance
 </li>
 <li>
 Oral and written fluency in Arabic &amp; English
 </li>
 </ul>
</div>

Manager Bancassurance After Sales

Cathay Pacific

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Airport &amp; Cargo Operations
</div><div>Airport Service Delivery Department
</div><div>Permanent</div>
<div>Riyadh, Saudi Arabia
</div><div>Application deadline: 01 Sep 2025</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader">Company Description</h2>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.<h2 class="jobSectionHeader"> 
Role Introduction</h2>
To oversee and ensure that airport operations during the operational shift run smoothly and efficiently whilst complying with the established safety, security and quality standards.
 
 
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.<h2 class="jobSectionHeader"> 
Key Responsibilities</h2>
Safety, Quality, and Operational Excellence Leader
<ul>
<li>Enforce corporate safety, security, and quality standards to ensure regulatory compliance and operational integrity, striving for zero incidents.</li>
<li>Collaborate with airport management to mitigate risks and foster a safety-focused culture.</li>
<li>Act as the Airline&rsquo;s Operational Duty Holder at the airport, adhering to risk escalation protocols.</li>
</ul>
Operational Management
<ul>
<li>Oversee Ground Handling Agent teams for Cathay flight operations, ensuring punctuality and error-free performance.</li>
<li>Drive continuous improvement in operational effectiveness and productivity.</li>
<li>Conduct regular Quality Control checks on station and supplier performance.</li>
</ul>
Customer Experience Champion
<ul>
<li>Deliver exceptional customer experiences through high-quality service and product knowledge.</li>
<li>Support adoption of new technologies for enhanced customer service.</li>
<li>Ensure excellence in airport lounge operations and customer-centric service standards.</li>
</ul>
Crisis Management and Preparedness
<ul>
<li>Prepare teams to handle emergencies, accidents, and irregular operations effectively.</li>
<li>Facilitate exercises and review contingency plans to ensure readiness and compliance standards.</li>
<li>Manage flight disruptions with customer care and choice prioritization.</li>
</ul>
Team Leadership and Development
<ul>
<li>Lead and motivate teams to achieve success and foster teamwork.</li>
<li>Mentor and develop direct reports, ensuring training and growth opportunities.</li>
<li>Maintain open communication and align employee goals with department objectives.</li>
</ul>
Supplier and Cost Management
<ul>
<li>Monitor supplier performance and implement improvement plans.</li>
<li>Optimize resource deployment and manage costs to drive efficiency.</li>
<li>Handle station administration duties and support rostering as needed.</li>
</ul>
Airport Community Engagement
<ul>
<li>Cultivate relationships with airport stakeholders and industry partners.</li>
<li>Represent company interests in airport-related affairs and ensure compliance with competition regulations.</li>
<li>Safeguard and promote the company&rsquo;s reputation within the airport community.</li>
</ul>
Emergency and Accident Response
<ul>
<li>Fulfill Emergency and Accident (E&amp;A) and Crisis Response responsibilities as required.</li>
</ul><h2 class="jobSectionHeader">Requirements</h2>
Academic qualifications
<ul>
<li>A Diploma qualification in an Airport or service-related discipline is a minimum</li>
<li>A Bachelor&rsquo;s degree in an aligned field is desirable</li>
</ul>
Knowledge, skills, training and experience
<ul>
<li>Excellent command of written and spoken English is mandatory with the local language being an advantage</li>
<li>Three years&rsquo; airport operational / customer handling experience</li>
<li>At least one years&rsquo; recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome</li>
<li>Superior independent working capabilities with strong decision-making skills</li>
<li>Self-motivated and committed leader who enjoys teamwork</li>
<li>Strong customer service mentality with superior interpersonal skills</li>
<li>Full technical knowledge and capability (multi-skilled) to competently perform each airport job function</li>
<li>Thorough understanding of company policies and international regulatory procedures and all required local regulatory matters</li>
<li>Broad understanding of the mode of operation of the Company, Oneworld partner carriers and other airlines</li>
<li>Understanding of relevant international regulatory safety, industry and operational requirements and trends</li>
<li>Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations</li>
<li>Adapts to and embraces constant change</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
https://careers.cathaypacific.com/who-we-are/why-work-here

Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
<ul>
<li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li>
</ul><h2 class="jobSectionHeader">Personal &amp; Application Information</h2>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.

All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</div></div></div></div></div></div>

Duty Airport Operations Manager

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