business development manager Jobs in Riyadh

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customer service manager

Keeta

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 <p>
  <strong>
   🚀 We&rsquo;re Hiring:
  </strong>
  <strong>
   Customer Service Manager of Business Process Innovation!
  </strong>
  🚀
  <strong>
   !
  </strong>
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 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
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  <br/>
 </p>
 <p>
  Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 </p>
 <p>
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 </p>
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  <strong>
   What You&rsquo;ll Do
  </strong>
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 <ul>
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   Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
  </li>
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   Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
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   Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
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   The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
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   Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
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 </ul>
 <p>
  <br/>
 </p>
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  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
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   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
  </li>
  <li>
   Experienced in service process design, and have insignt in full service journey customer experience management
  </li>
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   Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
  </li>
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   Have a sense of service, able to think customer-centered.
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   Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
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   Possess experience in the Middle Eastern market, with proficiency in Mandarin, English/ Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🚀 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  📩 Interested? Apply now
 </p>
</div>


Customer Service Manager of Business Process Innovation

Soum

<div>
 <strong>
  Role Name: Operations Manager &ndash; Autos
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 </strong>
 <strong>
  Location: Riyadh (On-site)
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 </strong>
 <strong>
  Work Week:
 </strong>
 Sunday &ndash; Thursday
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  Working Hours:
 </strong>
 9:00 AM &ndash; 6:00 PM (Saudi Arabia Standard Time)
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 <strong>
  Job Summary:
  <br/>
 </strong>
 The Operations Manager &ndash; Autos will be responsible for managing and scaling the entire operational infrastructure for Soum&rsquo;s automotive division. This includes overseeing dealership managers, inspectors, logistics, order management, customer service, and telesales. The ideal candidate is a strategic leader with hands-on experience in operational excellence, team management, and process optimization.
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 <strong>
  Key Responsibilities:
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  <br/>
 </strong>
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   Oversee and manage all operational sub-functions, including:
  </li>
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   Dealership Managers &ndash; Ensuring smooth partnerships, onboarding, and compliance
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   Inspectors &ndash; Optimizing vehicle inspection processes for accuracy and efficiency
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   Logistics
  </li>
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   Order Management &ndash; Streamlining workflows to ensure fast and efficient processing
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   Customer Service &amp; Telesales &ndash; Enhancing customer support and sales conversion
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   Develop and implement scalable operational strategies to drive efficiency and customer satisfaction
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   Monitor KPIs and performance metrics, identifying and addressing bottleneck
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   Collaborate cross-functionally with sales, product, and marketing teams to improve processes and the overall customer journey
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   Lead and mentor a high-performing team, fostering a results-driven culture
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role
  </li>
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   Proven ability to manage large-scale operations with multiple sub-functions
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   Strong leadership and team management skills, with experience in scaling teams
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   Deep understanding of supply chain, logistics, and automotive sales operations
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   Data-driven approach with a track record of optimizing workflows and driving efficiency
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  <li>
   Excellent problem-solving skills and the ability to work cross-functionally
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   <br/>
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   <br/>
  </li>
 </ul>
 Why Join Soum?
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 <ul>
  <li>
   Lead and shape the operations of the fastest-growing re-commerce platform in the region
  </li>
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   Work in a high-impact role with autonomy to drive innovation and efficiency
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   Be part of a dynamic and fast-paced team transforming the automotive market
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  </li>
 </ul>
</div>


Operations Manager – Autos

Fairmont

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.</p><ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><br>
<b>
Additional Information</b><p><b><br>
Catering &amp; Conferences Services Manager &ndash; Your Team and Working Environment:</b></p><p>
Step into a key leadership role within our dynamic Sales &amp; Marketing team as a <b>Catering &amp; Conferences Services Manager</b>. In this vital position, you&rsquo;ll take the lead in orchestrating seamless catering and conference experiences that reflect the highest standards of service and hospitality. With a strong eye for detail and a passion for excellence, you&rsquo;ll ensure every event &ndash; from elegant banquets to high-profile meetings &ndash; is delivered flawlessly.</p><p>
Our team thrives on collaboration, professionalism, and shared success. You&rsquo;ll work closely with a passionate group of individuals who take pride in crafting memorable guest experiences. Together, we bring ideas to life and deliver moments that matter &ndash; with precision, care, and heart.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We&rsquo;re proud to foster an inclusive, empowering work environment where diversity is embraced and every voice is valued. At the core of our culture is respect &ndash; for each other, for our clients, and for the unique backgrounds that make us stronger together.</p><p>
In the Sales &amp; Marketing department, we celebrate individuality and support professional growth at every stage. Here, you&rsquo;re not just part of a team &ndash; you&rsquo;re part of a community built on trust, purpose, and excellence.</p></div>

Catering & Conferences Services Manager

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Contact Center Manager</b>, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective</li><li>
Together with Planning &amp; Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need</li><li>
Periodically meeting with vendors and getting feedback for improvement areas</li><li>
Tracking agent, vendor CSAT and quality scores</li><li>
Developing projects for improving inbound operations to achieve better service quality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor's or Master&rsquo;s Degree in Engineering, Management, Business, or related fields preferred</li><li>
Extensive experience in Customer Service departmant</li><li>
Fluent in English communication, both written and verbal</li><li>
Strong leadership to manage in-house and outsourced teams</li><li>
Clear communicator with excellent verbal and written skills</li><li>
Strategic and analytical, with a focus on performance and KPIs</li><li>
Customer-focused and committed to service excellence</li><li>
Problem-solver with the ability to act quickly and effectively</li><li>
Relationship builder with vendors and cross-functional teams</li><li>
Adaptable in a fast-paced, changing environment</li><li>
Process-oriented with attention to detail</li></ul></li></ul></div></div><br>
<div></div>
<div><div><b>
What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Contact Center Manager (Saudi Nationals Only)

Tamkeen Technologies

<div><p>Tamkeen Technologies is seeking a skilled and dedicated <b>Customer Service Supervisor</b> to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

<div>
 Tamkeen Technologies is seeking a skilled and dedicated
 <strong>
  Customer Service Supervisor
 </strong>
 to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the customer service team to ensure high levels of performance and motivation
  </li>
  <li>
   Implement and monitor service standards and procedures to enhance customer satisfaction
  </li>
  <li>
   Train and coach team members on best practices in customer service and communication skills
  </li>
  <li>
   Resolve complex customer complaints and issues efficiently and effectively
  </li>
  <li>
   Analyze customer service metrics and provide reports to management on team performance
  </li>
  <li>
   Support ongoing improvements in service delivery by providing insights and recommendations
  </li>
  <li>
   Collaborate with other departments to ensure a seamless customer experience across all channels
  </li>
  <li>
   Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  </li>
  <ul>
   <li>
    Average Handling Time (AHT)
   </li>
   <li>
    First Call Resolution (FCR)
   </li>
   <li>
    Service Level Agreement (SLA) adherence
   </li>
   <li>
    Customer Satisfaction (CSAT) scores
   </li>
   <li>
    Customer Dissatisfaction (DSAT) drivers
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Management, or a related field
  </li>
  <li>
   1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
  </li>
  <li>
   Strong knowledge of customer service principles and best practices
  </li>
  <li>
   Excellent communication, interpersonal, and conflict resolution skills
  </li>
  <li>
   Proficient in data analysis and reporting software to monitor team performance
  </li>
  <li>
   Ability to motivate and inspire team members to achieve their best work
  </li>
  <li>
   Ability to work in a fast-paced environment and handle multiple priorities
  </li>
  <li>
   Must be a Saudi Passport holder
  </li>
 </ul>
</div>


Independent food company

<div><p><b>Position Overview</b><br>
The Assistant Technology Manager supports the Technology Manager in managing IT infrastructure, applications, and digital transformation initiatives. The role ensures reliable technology operations, provides technical expertise, and partners with business units to enhance efficiency, security, and innovation.</p>
<p><b>Key Responsibilities</b></p>
<ul><li><p><b>IT Operations:</b> Support management of systems, servers, networks, and databases; provide second-level support; monitor performance and resolve issues with vendors.</p>
</li><li><p><b>Projects:</b> Assist in system upgrades, cloud migrations, and software rollouts; ensure timely, compliant delivery; maintain technical documentation.</p>
</li><li><p><b>Security &amp; Compliance:</b> Enforce IT security policies; monitor logs; support audits and risk assessments.</p>
</li><li><p><b>Collaboration:</b> Coordinate with internal teams and external partners; manage IT service contracts; train staff on systems.</p>
</li><li><p><b>Innovation:</b> Research emerging technologies; support automation, digital transformation, and business continuity planning.</p>
</li></ul><p><b>Qualifications &amp; Skills</b></p>
<ul><li><p>Bachelor's in IT, Computer Science, Engineering, or related field.</p>
</li><li><p>3&ndash;5 years in IT support, systems, or project management; supervisory experience preferred.</p>
</li><li><p>Knowledge of cloud platforms (AWS, Azure, GCP), databases (SQL, PostgreSQL, MySQL), networking (LAN/WAN, VPN, firewalls), and IT security tools.</p>
</li><li><p>Familiarity with ERP, POS, CRM, or enterprise systems is a plus.</p>
</li><li><p>Strong problem-solving, leadership, and communication skills with ability to manage multiple priorities.</p></li></ul></div>

Assistant Technology Manager

Explore 1428+ Customer service manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

1428 customer service manager jobs IN Riyadh

Customer Service Manager of Business Process Innovation

Operations Manager – Autos

Catering & Conferences Services Manager

Contact Center Manager (Saudi Nationals Only)

Customer Service Supervisor

Customer Service Supervisor

Assistant Technology Manager