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customer care representative (uae national)

customer service officer corporate office

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

PLUS UAE

Job Title: HR OfficerDepartment: Human Resources Company: Plus UAE Group (Plus UAE &amp; Vortexen Dynamics) Location: Abu Dhabi, UAE or Kochi Infopark, India (Remote Office) Experience Required: Minimum 5+ Years Employment Type: Full-TimeAbout Plus UAE GroupPlus UAE Group is a diversified organization operating across Business Setup, Corporate PRO Services, Government Representation Services, and Engineering Solutions for Oil &amp; Gas, Nuclear, Marine, and Industrial sectors under its engineering division Vortexen Dynamics. We believe that Human Resources is the foundation of organizational success and growth.Role ObjectiveThe HR Officer will be responsible for leading recruitment, employee engagement, performance systems, and HR compliance, ensuring the company builds a high-performing and motivated workforce. The candidate must believe HR is the core function driving company success by hiring the right talent at the right time.Key ResponsibilitiesTalent Acquisition &amp; Staffing<ul><li>Develop and execute end-to-end recruitment strategies for UAE and India operations</li><li>Source, screen, and hire qualified candidates efficiently and within deadlines</li><li>Maintain manpower planning aligned with business expansion (Business Setup &amp; Engineering)</li><li>Work closely with department heads to assess hiring needs</li></ul>HR Administration &amp; Compliance<ul><li>Maintain employee records, onboarding, contracts, and documentation</li><li>Ensure UAE Labor Law and India Labor Law compliance depending on work location</li><li>Handle visa and onboarding processes with internal PRO team (for UAE roles)</li></ul>Performance &amp; Culture Development<ul><li>Implement performance management systems &amp; KPIs</li><li>Conduct training needs analysis and coordinate employee development programs</li><li>Support employee welfare, conflict resolution, and grievance handling</li><li>Build a strong culture of teamwork, accountability, and productivity</li></ul>Policies, Strategy &amp; HR Systems<ul><li>Develop HR policies, SOPs, processes, and organization structure</li><li>Ensure HR planning supports long-term business goals</li><li>Implement HR digital systems for tracking hiring, attendance, leave, appraisals</li><li>Support management in HR budgeting and workforce cost control</li></ul>Engagement &amp; Retention<ul><li>Organize employee initiatives to improve morale and retention</li><li>Support reward and recognition frameworks</li></ul>Candidate Profile<ul><li>Minimum 5+ years experience in HR Operations &amp; Recruitment (UAE experience preferred)</li><li>Bachelor&rsquo;s Degree required; Master&rsquo;s in HR/Business Administration is an advantage</li><li>Strong practical knowledge of recruitment, especially engineering and corporate roles</li><li>High sense of responsibility, integrity, professionalism, and confidentiality</li><li>Excellent communication skills (English mandatory)</li><li>Should be energetic, proactive, target-oriented, and capable of working independently</li><li>Strong belief that HR is a strategic driver of business success</li></ul>Work OptionsThe candidate can choose one of the following work locations:<ul><li>Abu Dhabi &mdash; Inhouse Office (HQ)</li><li>India &mdash; Kochi Infopark Remote Office</li></ul>Hybrid option may be considered based on performance.Why Join Plus UAE Group<ul><li>Opportunity to build HR structure for a fast-growing multi-division company</li><li>Leadership involvement in shaping teams for Business Setup &amp; Engineering sectors</li><li>Growth-oriented work culture with clear career progression</li></ul>Job Type: Full-time

HR Officer

Al Ramz Corporation

A financial services firm in Abu Dhabi is seeking a Chief HR Officer and Head of Business Support. The role requires a minimum of 10 years' experience in corporate finance advisory, a Bachelor's in Law, and fluency in Arabic and English. The incumbent will direct legal strategy, ensure compliance with regulations, and provide guidance on governance matters. Strong negotiation skills and extensive corporate law knowledge are mandatory.

Senior VP, Legal & Corporate Governance

Olena real estate

Job Title: Quality Assurance Officer &ndash; Real Estate (Abu Dhabi)Job Summary:We are looking for a highly organized and detail-oriented Quality Assurance Officer to join our real estate team in Abu Dhabi. The successful candidate will be responsible for monitoring lead quality, ensuring accurate documentation, and maintaining high standards of customer service across the company. This role plays a key part in evaluating CRM performance, verifying agent follow-ups, and ensuring that every client receives a professional and consistent service experience.Responsibilities:<ul><li>Monitor all inbound leads through the CRM to ensure accurate classification and follow-up.</li><li>Conduct quality calls to leads and clients to verify their experience and assess agent performance.</li><li>Review real estate documents, listings, and marketing materials to ensure compliance with Abu Dhabi regulations and company standards.</li><li>Audit sales and leasing transactions to ensure proper documentation and process compliance.</li><li>Identify service gaps or quality issues and recommend corrective and preventive actions.</li><li>Track agent performance related to lead management, follow-ups, and service delivery.</li><li>Maintain detailed records and reports on quality audits, call evaluations, and CRM performance.</li><li>Ensure compliance with ADM, RERA, and other Abu Dhabi real estate regulatory requirements.</li><li>Support the development of quality standards and provide coaching to staff where needed.</li></ul>Qualifications:<ul><li>Experience in real estate quality assurance, customer service, or administrative supervision preferred.</li><li>Strong understanding of CRM systems and lead management workflows.</li><li>Excellent communication and customer service evaluation skills.</li><li>Strong attention to detail with the ability to identify inconsistencies and areas for improvement.</li><li>Knowledge of Abu Dhabi real estate regulations and procedures is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Professional growth opportunities</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of relevant experience do you have for this role?</li><li>What is your expected salary for this position?</li></ul>

Quality Assurance Officer – Real Estate

Evershine General Maintenance and Cleaning L.L.C

Job Duties:&middot; Answer clients questions. Answer telephone calls, emails , WhatsApp and social media messages promptly and courteously.Handle Social media promotions and Postings, Knwoledge of editing the videos. Establish, develop and maintain positive business and customer relationships. Coordinate service effort with team members and other departments. Keep abreast of best practices and promotional trends.. Maintain contact lists and follow up with customers to continue relationships. Expand business reach through networking techniques. Track and identify areas of improvement. Preparing weekly and monthly report. Maintain and update the filing in the office on daily basis. Maintain calendars for the office and your coworkers.. May be required to cover Administrative officer duties during periods of absenceSkills:. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. scanner and printers).. Professional attitude and appearance. Excellent selling, communication and negotiational skills. Relationship management skills and openness to feedback. Innovative and forward thinkerRequirements:<ul><li>Bachelors or Associates degree preferred</li><li>Must be in a Resident/ Husband Visa/</li></ul>Job Type: Full-timeSalary: Up to AED1500-2000 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Kindly ATTACH your recent PHOTO.Experience:<ul><li>Admin Assistant: 1 year (Preferred)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Mussafah: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Admin Assistant

Multiply Group

Overview Summary : We are seeking a highly skilled and experienced Commercial Legal Officer to join our legal team. The successful candidate will be responsible for providing tailored legal support across all commercial matters for our subsidiaries. This includes overseeing contract negotiations, managing legal risks, ensuring compliance with relevant laws and regulations, and providing strategic legal advice to the management team. Responsibilities <ul><li>Serve as the go-to legal advisor for subsidiary teams, providing day-to-day legal support and strategic guidance across various business functions</li><li>Draft, review, and negotiate commercial contracts, including technology agreements, media-related agreements, NDAs, supply agreements, service contracts, and licensing agreements. Represent the company in negotiations with external parties and governmental authorities</li><li>Develop and maintain standardised legal templates (e.g., contracts, agreements, policies) to ensure consistency and efficiency across subsidiaries. Update templates to reflect changes in laws, regulations, or company policies</li><li>Provide legal advice and support on employment-related matters, including employee contracts, workplace policies, dispute resolution, terminations, and compliance with labour laws</li><li>Identify legal risks within the subsidiaries' operations and proactively advise on risk mitigation strategies to safeguard the company's interests</li><li>Work closely with various teams across the subsidiaries, building strong working relationships. Provide practical legal advice that supports business objectives while ensuring legal compliance. Collaborate with senior management and business leaders to understand the company's strategic objectives and provide tailored legal solutions</li><li>Provide and / or review legal opinions on a wide range of commercial issues, such as corporate governance, employment matters, intellectual property, and regulatory compliance</li><li>Advise on legal compliance across all areas affecting subsidiaries, ensuring adherence to applicable laws and regulations, including corporate governance and industry-specific regulations</li><li>Manage and resolve legal disputes or potential litigation involving subsidiaries, working closely with external counsel when necessary</li><li>Provide guidance on corporate governance matters, ensuring compliance with corporate policies, shareholder agreements, and board-related matters</li><li>Develop and implement policies and procedures to ensure compliance with local and international laws</li><li>Stay updated on legal developments in commercial law and provide proactive solutions to potential legal challenges</li></ul> Requirements <ul><li>A law degree from an accredited institution</li><li>At least 8 years PQE in commercial law, preferably in-house</li><li>Strong understanding of corporate governance and commercial contracts</li><li>Proven ability to draft and negotiate complex contracts with a commercial mindset</li><li>Strong communication and interpersonal skills, with the ability to interact effectively with senior executives and external stakeholders</li><li>Experience in working in the UAE</li></ul> Senioriy level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Legal</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul>

Legal Officer

Abu Dhabi Airports Company

<div>The Officer &ndash; AOCC Airside is responsible for stand, gate, and tow tactical planning and allocation, ad-hoc slot approvals, landing permissions, invoicing for cash operators, and data reconciliation. The role focuses initially on Abu Dhabi International Airport (AUH) operations and the transition to the Midfield Terminal Complex (MTC), with potential future extension to other ADAC airports.
The Airport Management Centre (AMC) is the central hub for:
<ul><li>Operations Planning: Integrated operational planning and performance analysis for all ADAC airports to deliver target Levels of Service (LOS).
</li><li>Airport Operations Control Centre (AOCC): Leading day-of-operations within a 24/7 control room co-located with ground handlers, control authorities, airlines, emergency services, and others.
</li><li>Operations Data &amp; Analytics: Managing operational data quality and developing AMC reporting, analytics, and tools.
</li></ul>The Officer &ndash; AOCC Airside is expected to maintain competency and licenses to operate, demonstrate Abu Dhabi Airports values and behaviors, and work shift duties in the AMC control room, including being on-call as needed. 
Responsibilities
Tactical Planning &amp; Allocation &ndash; Stands, Gates, and Towing
<ul><li>Plan, allocate, and monitor aircraft parking stands to achieve service levels safely and efficiently.
</li><li>Monitor aircraft flow and On-Time Performance (OTP) to maintain airside capacity.
</li><li>Respond to unplanned operational changes and minimize passenger disruption.
</li><li>Advise Manager-AOCC Airside on operational developments impacting airside.
</li><li>Monitor IT systems for faults and take corrective action.
</li><li>Liaise with AOCC teams, Air Traffic Control, airlines, and authorities to minimize operational disruption.
</li><li>Collaborate with Airport Coordination Limited (ACL) for 24-hour slot management and ad-hoc schedule changes.
</li></ul>Ad-Hoc Slot Approvals, Landing Permissions, and Invoicing
<ul><li>Assess and approve ad-hoc slot requests within capacity and resources.
</li><li>Update slots within 24 hours or during ACL out-of-office hours.
</li><li>Coordinate with Terminal Operations for capacity and manpower confirmation.
</li><li>Issue landing permissions for ad-hoc flights per SOPs.
</li><li>Generate invoices for cash flights upon departure.
</li></ul>Communications for Situational Awareness and Collaborative Decision-Making
<ul><li>Support Manager-AOCC Airside in coordinating with ATC, GCAA, airlines, and operators.
</li><li>Ensure communications relate to day-of operations or SLA performance.
</li></ul>Monitor Aircraft Flow &ndash; Optimize Capacity and Service Delivery
<ul><li>Proactively monitor departures, arrivals, and resources to mitigate conflicts.
</li><li>Assess feasibility of requested allocation changes and inform stakeholders.
</li><li>Monitor delays, update flight schedules, and liaise with airlines to adjust as needed.
</li></ul>Data Quality &amp; Reporting
<ul><li>Maintain accurate airline and flight data in AMS and ensure data quality compliance.
</li>Keep concise operations logs, handover materials, and shift reports for analysis and improvement. 
<li>
</li></ul>Requirements and Skills
Qualifications / Education:
<ul><li>Ideally a university degree (equivalent operational management experience considered).
</li></ul>Experience:
<ul><li>Minimum 4 years of relevant airport, airline, or ground handling industry management experience.
</li></ul>Essential Skills:
<ul><li>Personal: Problem-solving; ability to justify/record decisions under pressure.
</li><li>Interpersonal: Clear communication; ability to influence stakeholders.
</li><li>Technical:
<ul><li>Knowledge of airside operations, aircraft turnaround, and airport operational resources.
</li><li>Familiarity with emergency procedures, incident management, and regulatory requirements (IATA, ICAO, GCAA, ACI).
</li><li>Operational knowledge of airport systems (e.g., SITA AMS), airside and ATC systems, METAR/TAF, slot allocation, and airport compliance documentation.
</li><li>Fluent in English (ICAO Level 4 or Global English Level 7).
</li><li>Intermediate MS Office skills (Excel, Word).
</li></ul></li></ul>Ideal Skills:
<ul><li>ICAO Annex 14, GCAA CAR Part IX &amp; XI knowledge.
</li><li>ACI Airside and Apron Safety Handbook knowledge.
</li><li>Airport control center systems and operational planning expertise.
</li><li>Understanding of A-CDM concepts.
</li></ul>Advantageous Skills:
<ul><li>Arabic fluency.
</li><li>Crisis management, business process improvement, manpower planning, and process governance.
</li></ul>Competencies / Values:
<ul><li>Responsibility, business focus, delivering commitments, problem-solving, initiative, adaptability, innovation, customer relationship building, teamwork, communication, and influencing.</li></ul></div>

Officer AOCC Airside

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