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customer service officer

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Customer Service Officer

Mashreq

<p><b>Job Description</b></p><p>- Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner- Maximize cross-sell opportunities by referring the leads to the SE Account Manager</p>

VFS Global UAE

<p><b>Customer Service Officer - Operations </b></p><p><b>About the job: </b><br/>We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) &amp; handle front office &amp; back-office operations conducted at the respective Retail Centers.</p><p><b>Key Responsibilities:</b></p><ul><li>Engage with customers to understand their visa requirements and provide tailored solutions.</li><li>Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record &amp; maintain all application data. Ensure accurate &amp; timely data entry into the system with zero errors.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time.</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li></ul><p><b>Qualifications:</b><br/>Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.</p><p>Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industry</p><p><b>Knowledge and Key Skills: </b></p><p>Good communication skills in English language preferably with good interpersonal skills is desirable.<br/>Customer service-oriented with a strong dedication to customer satisfaction.<br/>Proficiency in using computer applications and office equipment.<br/>Ability to handle a high volume of customers while maintaining composure and professionalism.<br/>Detail-oriented and organized with good time management skills.</p><p>Please forward your resume to <b>rafshanam@vfsglobal.com</b> if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.</p><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Pay: Up to AED3,300.00 per month</p><p>Experience:</p><ul><li>Customer Services Operations: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service Officer - Operations

Devenir Cap Financial Instruments Quotations Service

<p>Job Vacancy !!!!!</p><p><b>Customer Service Officer cum Accountant</b></p><p><b>Job Description:</b></p><ul><li>Maintain company records, files, and financial documents.</li><li>Perform data entry and update accounting systems and databases.</li><li>Prepare invoices, receipts, payment vouchers, and petty cash reports.</li><li>Handle account reconciliations and assist in preparing financial summaries.</li><li>Coordinate client documentation and compliance submissions.</li><li>Follow up with clients for required information and payments.</li><li>Support PRO tasks and external documentation when required.</li><li>Complete and process basic bank and business forms.</li><li>Liaise with banks, auditors, and Free Zone authorities.</li><li>Manage correspondence, schedule meetings, and update company records.</li><li>Post updates on company social media platforms.</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English (spoken and written)</li><li>Strong multitasking and time management skills</li><li>Proficient in MS Office (Excel, Word, Outlook</li><li>Bachelor&rsquo;s degree in Accounting, Commerce, or Business Administration.</li><li>1&ndash;3 years of experience in back office and accounting roles.</li><li>Proficient in MS Office and accounting software is a advantage</li><li>Organized, detail-oriented, and capable of multitasking.</li><li>Good communication and coordination skills.</li></ul><p>Devenir Corporate Services, a UAE-based company specializing in corporate advisory, company formation, and administrative support services across various jurisdictions.</p><p>The position is based in Dubai, UAE, with a salary range of AED 2,500 per month.</p><p>Interested candidates are requested to send their CVs to hr@devenircap.com. Shortlisted candidates will be contacted for an interview.</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you familiar with the basic Accounting </li><li>The starting salary will be AED 2500 , are you comfortable with that ?</li></ul><p>Experience:</p><ul><li>Customer Service / Back office : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Fluent in English  (Preferred)</li></ul>

Customer Service Officer Cum Accountant

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><p></p><div><br>
<p>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.</p><br>
<p></p>
<p>
The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.</p></div></div><p></p><div><div><div><br>
Job Accountabilities</div></div><p></p><div><br>
<p>
As Customer Service Officer, the key responsibilities will be:</p>
<ul>
<li>Set and achieve targets to maintain productivity, efficiency and quality standards.
</li><li>Meet the requirements of their customers</li>
<li>Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
</li><li>Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
</li><li>Take personal responsibility for resolving basic queries from customers and agents.</li>
<li>Help identifying and taking forward continuous improvement opportunities.</li></ul></div></div><p></p><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>Bachelor&rsquo;s degree preferred (or equivalent), and 2 or more years of experience in related field.</li>
<li>Understanding of the Insurance Industry and employees&rsquo; benefits.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li>
<li>Excellent communication skills both written and verbal in English and Arabic.</li>
<li>Expertise in systems such as AS400 and Content Navigator.</li>
<li>Analytical and problem-solving mindset.</li>
<li>Accuracy and Attention to details.</li>
<li>Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.</li>
<li>Effective personal organization and planning skills.</li>
</ul></div></div></div><div><b>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing Date: 10 November, 2025</li></ul></div>

Customer Service Officer (UAE Nationals Only)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul><br/>

Customer Service Officer (ARABIC SPEAKER)

First Abu Dhabi Bank

<b><br>Job Title<br>Customer Retention and Loan Processing Officer   Dubai, UAE<br>Job Description<br>Customer Retention and Loan Processing Officer   Dubai, UAE<br> <br>Role Summary</b><br>First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery.<br> <b><br>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Banking / Mortgage Professionals<br>Function: Customer Service<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do<br></b> <br>* Collect, verify, and process customer documents with precision and compliance<br>* Review originals, validate authenticity, and apply required certifications<br>* Manage DD settlements for competitor acquisitions and input applications into CAS and LMS<br>* Explain loan features and approvals to customers, including interest, bullet loans, and terms<br>* Upload documents into the Document Management System (DMS) and log case progress into MIS<br>* Provide daily, weekly, and monthly status reports to management<br>* Coordinate with internal teams to ensure timely case disbursement<br>* Identify retention opportunities and escalate concerns or competitor insights<br>* Ensure safe custody of originals and flag any unethical behavior to management<br>* Assist customers at branch or retention center, guiding them in filling forms and understanding offerings<br>* Comply with all policies and maintain service quality standards<br>* Support other team members when needed and provide administrative assistance<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree required<br>* 1 2 years of experience in banking or similar financial services role<br>* Proficient in UAE banking systems, document compliance, and product features<br>* Excellent negotiation and customer service skills<br>* Able to perform basic financial screening and client profiling<br>* Collaborative, organized, and attentive to operational detail<br>* Strong interpersonal and reporting capabilities<br>* Knowledge of campaign handling, loan structures, and digital banking tools<br>

Customer Retention and Loan Processing Officer

Explore 7285+ Customer service officer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7285 customer service officer jobs IN Dubai United Arab Emirates

Customer Service Officer

Customer Service Officer

Customer Service Officer - Operations

Customer Service Officer Cum Accountant

Customer Service Officer (UAE Nationals Only)

Customer Service Officer (ARABIC SPEAKER)

Customer Retention and Loan Processing Officer