customer service representative Jobs in Dubai

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customer service operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

EIX Consulting

Job Description &ndash; Counter Staff Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service ExcellenceJob Purpose To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.Roles and Responsibilities - Receive, verify, and process service customer applications. - Guide customers on required documents, process steps, and service fees. - Manage queue handling, token issuance, and customer flow during peak hours. - Perform accurate and timely data entry with zero-error standards. - Assist with biometric enrollment as required - Support applicants with form filling and digital submissions when required. - Ensure strict compliance with PII data protection and security standards. - Assist with cash handling, receipts, and daily reconciliation. - Coordinate with logistics teams according to SOP. - Ensure compliance with service-level requirements, and client guidelines. - Cross-sell and promote Value Added Services (where applicable). - Maintain customer satisfaction through professional behaviour and issue resolution. - Participate in all required operational and security trainings. - Assist Centre Management in maintaining audit compliance and internal process accuracy.Qualifications &amp; Experience<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>Skills &amp; Key Competencies - Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of UAE visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Additional Requirements<ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul>Requirements:<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>- Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Job Type: Full-timeExperience:<ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Officer

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Job Title: Application Facilitator &ndash; Customer Service OperationsLocation: United Arab Emirates Job Type: Full-Time Industry: Travel Services / Documentation Services / Customer Service OperationsAbout the RoleWe are looking for Application Facilitators to support customers visiting our service centres across the UAE. The role involves receiving, verifying, and processing applications while ensuring high service standards, accuracy, and compliance with established procedures.This is a customer-facing role requiring strong communication skills, attention to detail, and the ability to handle documents and data entry with precision.Key Responsibilities<ul><li>Welcome and guide customers through the application submission process.</li><li>Receive, verify, and process customer documents and applications accurately.</li><li>Ensure all required documents are complete and comply with service requirements.</li><li>Enter customer information into the system with a high level of accuracy.</li><li>Manage queues and ensure smooth customer flow within the centre.</li><li>Provide clear and professional information to customers regarding procedures, timelines, and requirements.</li><li>Handle customer inquiries, concerns, and escalations professionally.</li><li>Maintain compliance with SOPs, service standards, and regulatory requirements.</li><li>Coordinate with internal teams (operations, quality, and support functions) to resolve issues.</li><li>Ensure proper handling of confidential documents and follow data-security protocols.</li><li>Support value-added services (VAS) where applicable.</li><li>Maintain cleanliness, grooming standards, and a professional appearance.</li><li>Contribute to continuous improvement of processes and overall customer experience.</li></ul>Key Performance Indicators (KPIs)<ul><li>Accuracy of data entry and document checks</li><li>Customer satisfaction and low complaint ratio</li><li>Adherence to TAT and service standards</li><li>Error-free processing and reduced rework</li><li>Professional conduct and customer-handling quality</li><li>Compliance with SOPs and operational guidelines</li><li>VAS conversion targets (if applicable)</li></ul>Qualifications &amp; Experience<ul><li>Education:</li><li>Minimum: High School Certificate</li><li>Preferred: Diploma or Bachelor&rsquo;s Degree</li><li>Experience:</li><li>Prior experience in customer service, hospitality, or service-centre environments is an advantage</li><li>Experience in document handling, data entry, or front-office operations preferred</li><li>Skills:</li><li>Strong communication and customer-service skills</li><li>Basic computer proficiency (MS Office, data entry)</li><li>Attention to detail and accuracy</li><li>Ability to work under pressure and in high-footfall environments</li><li>Professional grooming and presentation</li></ul>Additional Requirements<ul><li>Willingness to work in shifts, weekends, and peak periods as needed</li><li>Understanding of documentation or travel-services processes is a plus</li></ul>Job Type: Full-timeExperience:<ul><li>customer service, hospitality, or service-centre: 1 year (Required)</li><li>document handling, data entry, or front-office operations: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Application Facilitator – Customer Service Operations

Emperos DMCC

Hiring Multiple Positions Across Construction, M&amp;T, FM, and Factory DepartmentsWe are looking for skilled and dedicated professionals to join our growing teams in Construction, Manufacturing &amp; Technical (M&amp;T), Facility Management, and Factory divisions. If you are passionate, committed, and ready to contribute to high-quality projects, we want you on our team!Open Positions: Construction Department &ndash; CELESTIA Construction LLC<ul><li>BIM Coordinator (Arch &amp; ID) &ndash; 1</li><li>Project Engineer &ndash; 1</li><li>BIM Civil &ndash; 1</li><li>Architect &ndash; 1</li><li>First Aider &ndash; 2</li><li>Civil Foreman &ndash; 1</li><li>Civil Chargehand &ndash; 2</li><li>Logistic Supervisor &ndash; 1</li><li>Land Surveyor Asst &ndash; 1</li><li>Store Assistant &ndash; 1</li><li>Shuttering Carpenters &ndash; 7</li><li>Steel Fixer &ndash; 6</li><li>Block/Plaster Masons &ndash; 15</li><li>Helpers &ndash; 11</li><li>Logistic Team (Scaffolders) &ndash; 4</li></ul>M&amp;T Department &ndash; Acube Industries LLC<ul><li>Fabrication Chargehand &ndash; 1</li><li>Welder &ndash; 4</li><li>Assistant Welder &ndash; 6</li><li>Fabrication Helper &ndash; 2</li><li>Steel Painter &ndash; 1</li><li>Assistant Painter &ndash; 2</li><li>Painter Helper &ndash; 4</li><li>Tower Crane Mechanic &ndash; 1</li><li>Assistant Tower Crane Mechanic &ndash; 2</li><li>Power Tool Mechanic/Technician &ndash; 1</li><li>Electro Mechanic &ndash; 1</li><li>Plant Helper &ndash; 2</li><li>Tower Crane Operator &ndash; 3</li><li>Tower Crane Riggers &ndash; 2</li><li>Logistic Chargehand &ndash; 2</li><li>Scaffolders &ndash; 2</li><li>Asst Scaffolder &ndash; 5</li><li>Mechanic &ndash; Petrol Machines &ndash; 1</li><li>Mechanic Helper &ndash; 1</li><li>Heavy Equipment Operator (license #8) &ndash; 2</li><li>Heavy Bus Driver (license #6&amp;5/3) &ndash; 1</li><li>Light Driver (license #3&amp;5) &ndash; 5</li><li>Store Driver &ndash; 1</li><li>Petrol Mechanic &ndash; 1</li><li>Service Truck Mechanic &ndash; 1</li><li>Tire Man &ndash; 1</li><li>AC Technician &ndash; 1</li><li>Electrician (control and power) &ndash; 1</li><li>Plumber &ndash; 1</li><li>Inventory Control Officer &ndash; 1</li><li>Site Scaffolding Supervisor &ndash; 1</li><li>Scaffolding Inspector &ndash; 1</li><li>Logistic Supervisor &ndash; 1</li></ul>Factory Department &ndash; Acube Industries<ul><li>CNC Designer / Operator &ndash; 1</li><li>Finishing Carpenters &ndash; 20</li><li>Upholstery Carpenter &ndash; 3</li><li>Assistant Carpenters &ndash; 7</li><li>Painters &ndash; 2</li><li>Assistant Painters &ndash; 2</li><li>Helpers (Paint, Upholstery, Metal, Carpentry) &ndash; 25</li><li>Aluminum Fabricator &ndash; 4</li><li>SS Fabricators &ndash; 2</li><li>Lipping Machines Operator &ndash; 1</li><li>Beam Saw Operator &ndash; 1</li><li>BIM Operator &ndash; 1</li><li>6 Head Moulder Operator &ndash; 1</li><li>Sanding Machine Operator &ndash; 1</li></ul>Requirements:<ul><li>Relevant experience in the respective field</li><li>Skilled, hardworking, and committed to safety and quality</li><li>UAE valid licenses where applicable (drivers, heavy machinery operators)</li><li>Ability to work in a team-oriented environment</li></ul>What We Offer:<ul><li>Competitive salary &amp; benefits</li><li>Professional growth opportunities</li><li>Dynamic work environment with leading industry projects</li></ul>How to Apply: Interested candidates, please send your updated resume with the designation in the subject line.Job Type: Full-time

Multiple Vacancies in Different Entity

Marriott International

<div>Additional Information 
Job Number25196343 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Service Experience Agent (Telephone Operator)

Explore 3733+ Customer service operator in Dubai this December. Find roles across top companies and apply now to boost your career.

3733 customer service operator jobs IN Dubai

Careline Operator (Arabic /Russian Speaker)

Customer Service Officer

Customer Service Officer (ARABIC SPEAKER)

Customer Service Officer

Application Facilitator – Customer Service Operations

Multiple Vacancies in Different Entity

Service Experience Agent (Telephone Operator)