sales coordinator

customer service representative Jobs in Dubai

customer service representative

call center agent

service advisor

customer care executive

customer service operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

Century Gulf Overseas

Job Summary:We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. The ideal candidate must be Arabic-speaking, fluent in English, and able to communicate effectively with blue-collar workers as well as management-level staff.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and messages from customers.</li><li>Maintain accurate customer records and update internal systems.</li><li>Resolve customer inquiries and issues promptly, ensuring follow-up and customer satisfaction.</li><li>Coordinate with internal departments such as sales, operations, and logistics to address customer concerns.</li><li>Adhere to company policies, procedures, and service standards at all times.</li></ul>Requirements:<ul><li>fluency in English (both verbal and written).</li><li>Strong communication skills with the ability to deal professionally with blue-collar employees.</li><li>Proficiency in customer service software, CRM systems, and Microsoft Office.</li><li>Ability to multitask, prioritize tasks, and remain calm under pressure.</li><li>Strong problem-solving abilities and excellent interpersonal skills.</li><li>Previous experience in customer service or administrative support is an advantage.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

Customer Service (ONLY FEMALE + ARABIC)

CREDITCARE CREDIT MANAGEMENT LLC

Hiring: CSRCompany: Creditcare Credit Management Location:Dubai, UAE Salary: Up to AED 3,500 Experience: Minimum 1 year in a collection agencyJob Overview:Creditcare Credit Management is seeking a femaleCustomer Service female to work as a Financial Advisor. The candidate must have strong collection skills and be capable of managing customer debts through structured salary-based repayment plans. She will act as a financial guide, helping clients settle their debts responsibly while maintaining professionalism and empathy.Key Responsibilities:<ul><li>Act as a financial advisor to clients with outstanding bank debts</li><li>Use negotiation and collection skills to recover dues from customer salaries</li><li>Develop and implement repayment strategies aligned with clients&rsquo; salary structures</li><li>Maintain accurate records of customer interactions and payments</li><li>Follow up on payment commitments and ensure timely collections</li><li>Meet daily and monthly recovery targets</li><li>Communicate clearly, respectfully, and professionally with all clients</li></ul>Requirements:<ul><li>Female candidates only (as per role requirement)</li><li>Minimum 1 year of experience in a debt collection agency or sales/ customer Service</li><li>Excellent communication and negotiation skills</li><li>Strong understanding of salary-based repayment systems</li><li>Basic knowledge of UAE banking and credit systems</li><li>Proficient in MS Office and CRM tools</li><li>Ability to manage pressure and work towards deadlines</li></ul>What We Offer:<ul><li>Salary up to AED 3,500 per month</li><li>Monthly performance-based incentives</li><li>Supportive and growth-focused work environment</li><li>Training and career development opportunities</li></ul>Job Types: Full-time, Permanent, FresherJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Customer Service Officer Female

Accor

<div>Company Description 
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. 
Job Description 
MAIN DUTIES:
Administration<ul><li>
To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li><li>
To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To update the above requests in HotSos, Micros and Opera.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, office coordination and filing.</li><li>
To read and update logbooks.</li><li>
To update guest history in Opera.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To keep all equipment clean, areas tidy and well maintained.</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels</li></ul>
GENERAL DUTIES:
Health and Safety
<ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul>
Confidentiality<ul><li>
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field</li><li>
2-3 years of experience in customer service, preferably in banking or financial services</li><li>
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in CRM software and banking systems</li><li>
In-depth knowledge of banking products, services, and regulatory requirements</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Excellent time management and multitasking skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Banking certifications are preferred but not required</li><li>
Familiarity with UAE banking regulations and compliance standards is a plus</li></ul> 

Additional Information 
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

One Touch Service Officer

Food People

<div>
 
 
 BRAND OPERATIONS MANAGER - RESTAURANTS
 
 
 
 
 
 
 
 LEADING RESTAURANT HOSPITALITY OPERATOR
 
 
 
 
 EXPERIENCE WITHIN PREMIUM DINING IS ESSENTIAL
 
 
 
 
 BASED IN UAE
 
 
 
 
 
 
 Food People have partnered with a leading restaurant operator in the UAE in their search for a Brand Operations Manager. As Brand Operations Manager, you will have responsibility for the day-to-day operations and will ensure high levels of service, meeting all guest expectations. The role will report to the leadership team directly and will be responsible for driving the business's growth and expansion strategy.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Take full operational responsibility for all operations as well as full operational P&amp;L management.
 </li>
 <li>
 Identify/mentor, train, and coach the leadership team to execute initiatives that produce consistently high levels of performance.
 </li>
 <li>
 Ensure that customer satisfaction is kept to the highest level and that operating standards are effectively measured.
 </li>
 <li>
 Ensure that all sites successfully execute local store marketing promotions as well as new products and processes.
 </li>
 <li>
 Implement best practices and remove any bottlenecks in the business, maximising efficiency across all outlets.
 </li>
 <li>
 Proactively identify business opportunities, emerging trends and stay relevant to customer expectations.
 </li>
 <li>
 Lead from the front and demonstrate and hands-on attitude, encouraging and empowering the team.
 </li>
 <li>
 Demonstrate ability to manage labor cost, productivity, and efficiency.
 </li>
 <li>
 Establish strong networks, stay up to date with market developments and proactively take action to carry the business and brand to greater heights.
 </li>
 </ul>
 
 
 
 
 
 KEY INGREDIENTS
 
 
 
 
 
 <ul>
 <li>
 Previous experience within a premium dining concept is essential.
 </li>
 <li>
 Experience driving operational excellence.
 </li>
 <li>
 Outstanding financial acumen and experience with full P&amp;L management.
 </li>
 <li>
 Strong team leadership capability with a focus on training and development.
 </li>
 <li>
 Exceptional communication skills and the ability to clearly articulate through to multiple stakeholders.
 </li>
 <li>
 A people person with the ability to motivate the team and lead from the front.
 </li>
 </ul>
 
 
 
 
 
 Please note, only candidates with relevant experience will be contacted to discuss the position in more detail.
 
 
</div>

Brand Operations Manager - Restaurants

Explore 4199+ Customer service operator in Dubai this December. Find roles across top companies and apply now to boost your career.