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Whitespace Global

Position: Telephone Operator (Male) Location: [Specify location, e.g., Dubai] Employment Type: Full-timeJob SummaryThe Telephone Operator is responsible for professionally handling all incoming and outgoing calls, providing accurate information, transferring calls to the appropriate departments or personnel, and ensuring excellent communication flow within the organization.Key Responsibilities<ul><li>Answer and route all incoming telephone calls promptly, courteously, and efficiently.</li><li>Handle internal and external communication lines and ensure messages are accurately recorded and delivered.</li><li>Provide information to callers regarding company services, departments, and contact persons.</li><li>Maintain updated telephone and contact directories.</li><li>Handle emergency calls and assist in following established procedures during emergencies.</li><li>Monitor and report any telephone system faults to the IT or maintenance department.</li><li>Support reception or front desk operations as required.</li><li>Maintain confidentiality of all communications and sensitive information.</li><li>Follow company standards, grooming, and communication etiquette at all times.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent; additional training in communication or customer service is a plus.</li><li>Minimum 1&ndash;2 years of experience as a telephone operator or in a similar customer service role.</li><li>Fluent in English (Arabic or additional languages an advantage).</li><li>Excellent verbal communication and telephone etiquette.</li><li>Professional appearance and polite demeanor.</li><li>Basic computer literacy and familiarity with telephone/PBX systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Work Environment<ul><li>Based in office, hotel, or facility front-office area.</li><li>May require shift-based work, including weekends and holidays, depending on operational needs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,600.00 per month

Telephone Operator - Male

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Confidential Company

<ul><li>Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.</li><li>Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.</li><li>Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and complaints</li><li>Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.</li><li>Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.</li><li>Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.</li><li>Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.</li><li>Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.</li></ul>

Customer Service Officer (ARABIC SPEAKER)

ruya

<div>
 
 The Customer Service Officer&rsquo;s primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer&rsquo;s query / issue and communication around this.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer&rsquo;s needs.
 </li>
 <li>
 Take ownership of providing resolution to customers
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
 </li>
 <li>
 Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
 </li>
 <li>
 Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
 </li>
 <li>
 Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
 </li>
 <li>
 Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
 </li>
 <li>
 Participating in regular performance reviews and actively seeking feedback for improvement.
 </li>
 <li>
 Understanding clients&rsquo; financial needs and address at the same time, educating customers about our products and services offered and to cross sell bank products to the customers if required.
 </li>
 </ul>
</div>

Customer Service Officer

Gargash Group

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

NOVOTEL

A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Transfer calls to the appropriate department or individual.</li>
 <li>Take and relay messages accurately.</li>
 <li>Provide information to guests regarding hotel services, facilities, and local attractions.</li>
 <li>Process room service orders, wake-up calls, and other guest requests.</li>
 <li>Assist with making reservations and bookings.</li>
 <li>Maintain a log of incoming and outgoing calls.</li>
</ul>

Telephone Operator

ACCOR

MAIN DUTIES: Administration <ul> <li>To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li> <li>To always keep the working area clean and well maintained.</li> <li>To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li> <li>To properly use the telephone etiquette as per Sofitel standards.</li> <li>To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li> <li>To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li> <li>To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li> <li>To respect the privacy of the guests and the confidentiality of the information.</li> <li>To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li> <li>To inform concerned division or department heads whenever a matter is delayed or not solved.</li> <li>To update the above requests in HotSos, Micros and Opera.</li> <li>To be aware of and to follow emergency and security procedures.</li> <li>To fulfill administrative tasks, office coordination and filing.</li> <li>To read and update logbooks.</li> <li>To update guest history in Opera.</li> <li>To set-up inventory and monitor supplies and other commodities upon guest requests.</li> <li>To keep all equipment clean, areas tidy and well maintained.</li> </ul> Training and Human Resources <ul> <li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li> <li>Treat complaints of harassment and discrimination promptly and confidentially.</li> <li>Treat customers and colleagues from all cultural groups with respect and sensitivity.</li> <li>Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li> </ul> Miscellaneous <ul> <li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li> <li>To respond to any changes in the department as dictated by the needs of the hotel.</li> <li> All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. </li> <li>All Heartists may be assigned to other duties in the hotel as and when required by business levels</li> </ul> GENERAL DUTIES: Health and Safety <ul> <li>Ensure that all potential and real Hazards are reported immediately and rectified</li> <li>Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li> <li>Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li> <li>Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li> <li>Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li> <li>Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li> </ul> Confidentiality <ul> <li> Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy </li> <li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. </li> </ul> To be fully conversant with: <ul> <li>Hotel fire procedures</li> <li>Hotel security procedures</li> <li>Hotel Health and Safety policy and procedures</li> <li>Hotel Facilities and attractions</li> <li>Hotel standards of operation and departmental procedures</li> <li>Sofitel Keys of Luxury and Appearance guidelines</li> <li>Sofitel BE Magnifique vision and its corresponding strategies</li> <li>Methods of accepted payment of the company</li> <li>Short and long term company marketing promotions</li> </ul>

One Touch Service Officer

Explore 7796+ Customer service operator in Dubai this November. Find roles across top companies and apply now to boost your career.

7796 customer service operator jobs IN Dubai

Telephone Operator - Male

Careline Operator (Arabic /Russian Speaker)

Customer Service Officer (ARABIC SPEAKER)

Customer Service Officer

Customer Service Officer

Telephone Operator

One Touch Service Officer