customer service representative Jobs in Dubai

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customer experience manager Jobs in Dubai

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customer service

Next Drop Delivery Services

Job Description: We are looking for a dedicated and professional Customer Service Executive to join our team. The ideal candidate should have strong communication skills and the ability to handle customer inquiries efficiently.Requirements:<ul><li>Minimum 2 years of experience in customer service</li><li>Excellent computer skills (MS Office, email handling, CRM systems)</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and work under pressure</li><li>Female candidates only</li></ul>Key Responsibilities:<ul><li>Handle customer queries via phone, email, and WhatsApp</li><li>Coordinate with internal teams to resolve customer issues</li><li>Maintain accurate customer records and reports</li><li>Ensure high levels of customer satisfaction</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service

Myedegree

Overview Customer Service Jobs in Dubai. The Customer Service Jobs in Dubai open the gate to the world where communication is the touch with the culture. As a customer service professional inarguably the global capital, you will not simply be picking up the phone, you will have the privilege of making new friends in every walk of life.Looking for a Customer Service Employee in Dubai, UAE. The Candidate must be able to get along with other employees and ensure the customer is duly satisfied with the services provided.The candidate should be amicable and polite at all along toward ensuring the highest standards of customer satisfaction. Preference will be given to applicants with experience; However, those with no experience can still apply. Salary ranges from AED4500 to AED5500. Call for further information.Call Centre representatives are an essential part of the team and must possess good communication skills with a customer orientation.The main job description covers the processing of incoming calls and outbound calls concerning customers, covering inquiries about products and services, complaints, resolution, and overall client satisfaction.A candidate for the position should possess excellent communication and listening skills while being patient and remaining calm, working in a high-pressure environment.Preference will be given for past experiences in customer service or call centres. But those without experience will be given training.We are looking for a Telephone Operator who will be smart and courteous and who will be part of a multi-national company in Dubai.The selected candidate, as per the requirement, will act as the first point of contact on behalf of every caller, such that all incoming and outgoing calls should be handled competently and with zeal. Responsibilities <ul><li>Take and transfer incoming telephone calls, pass and receive calls promptly and proficiently.</li><li>Be informative to callers by giving them correct information on services and departments of the company, and people who may be called.</li><li>Maintain an updated internal directory of extensions, contact numbers, and staff schedules.</li><li>Take messages accurately and ensure timely delivery to appropriate recipients.</li><li>Maintain strict confidentiality with respect to caller information and internal communication.</li><li>Help staff and departments with making outgoing calls when needed.</li><li>Handle urgent/emergency calls and make protocol per protocol.</li><li>Must operate the telephone switchboards, multi-line systems, or communication software.</li></ul> Requirements <ul><li>High school diploma or equivalent.</li><li>Professional experience in a telephone operator capacity or receptionist, in customer service or similar position. Excellent, clear speaking voice with professional etiquette on the phone.</li><li>Excellent verbal communication and listening skills. Be able to multitask while staying calm under pressure.</li><li>Basic PC and general knowledge of phone systems.</li></ul>Looking for a Customer Service Executive who would assist consumers in Dubai and resolve their concerns. Anyone interested can WhatsApp their CV to our number. Responsibilities <ul><li>Reception of customer calls and messages</li><li>Providing accurate information and solutions</li></ul>Dubai, UAE is urgently in Need of a Receptionist. Both Males and females can apply. Coordinating and making reservations for Medical tests/Emirates ID applications. Basic Job Responsibilities <ul><li>Support for the HR department.</li><li>Visa processing & coordinating with the PROs</li></ul>Cooperative Office Staff for a well-known company in Dubai. Fore candidate for the position has to be well-organized and can out various office-relatedadministrativeadministrationjobsjobs, including clerical jobs, so that it facilitates all functionalities within the office.The basic roles and functions are document management, scheduling meetings, email management, and assisting the senior employees in undertaking assigned duties every day.We are currently seeking a Dubai Driver. Please have some prior experience before applying. Interested candidates can send their CV through WhatsApp. Responsibilities <ul><li>Safely operate the assigned vehicle to transport passengers or deliver goods. Perform all applicable traffic laws and safety regulations.</li><li>Conduct daily checks on a vehicle and ensure proper maintenance high quality customer care, and practice a professional image of the company.</li><li>Earlier, plan the most optimal travel route in the shortest time and with minimum fuel usage.</li><li>Ensure good conditions of the car and write about the mechanical fix.</li><li>Maintain the records of trips, mileage, and usage of fuel.</li></ul>We are looking for a cashier at our restaurant who meets good customer care services, someone who could scan selections for the customer, ensure prices and quantities are accurate, accept payment, then gives receipts for it, respond to inquiries, as well as give helpful information about customers' products, promotions or directions to an item location.You have to attend, though, responding to complaints, refunding or exchanging items, and keeping a clean work area.Sales rep needed. An excellent verbal skill set is to be developed to make this a successful digressive dealing in the sales and generation of leads, and prospecting for customers. Responsibilities <ul><li>Present, promote, and sell products/services by solid arguments to existing and prospective customers.</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.</li></ul> Requirements and skills <ul><li>Proven work experience as a Sales Representative.</li></ul>Our hospitality functions need a front desk agent. The responsibilities of this po, position include, but are not limited to, toting customers, managing check-in and check-out, processing payments, and handling inquiries. The successful candidate must have customer service skills and professionalism.Urgently looking for a Sales Lady and Salesman for the company in Dubai. Salary from 3500 AED to 5000 AED. Accommodations, transportation, and visa will be covered other benefits as mentioned under the UAE Labor Law. Please Share your CV through WhatsApp. The following qualities <ul><li>Greet and assist customers' needs & queries about products and services.</li><li>Advanced product/brand knowledge.</li><li>Carry out promotion of products and visual merchandising and displays.</li><li>Filipino, Indian, and Nepalese nationals can apply.</li></ul>Baristas are required to prepare and serve hot and cold beverages including various kinds of coffee and tea. Barista duties also consist of educating customers with respect to our drinks menu, recommending based on customers' likes or preferences, up-selling, special items and taking orders.The candidate should possess good knowledge regarding brewing equipment operation, customer service and be flexible concerning schedule. Note: This position comprises salary and tips in compensation. Responsibilities <ul><li>Welcome customers at the entry</li><li>Hand out the drink menu and answer questions regarding ingredients</li><li>Take orders, while paying close attention to detail (e.g., preferences in coffee blend, dairy, and sugar ratios)</li></ul>Dubai is waiting for cashiers who can speak very well and have a friendly attitude. Cashiers are meant to be trained for managing impressive transactions, making sure of accurate cash registers, and finally providing the best services to customers of retail stores, supermarkets, mallsWe're looking for a customer service representative to address inquiries and complaints from customers. You will also be required to do order, amendment, and escalation of complaints using those channels of communication.The experienced Restaurant Supervisor goes beyond the call of duty in supervising day operations and beyond exceptional service to our guests.The key responsibilities include front-of-house team management, coordinating shifts, ensuring cleanliness and food safety standards, addressing customer concerns, cutting through inventories, and ensuring the restaurant's smooth operation.Right experience managing restaurant affairs; excellent communication and leadership skills; strong commitment to being a provider of excellent customer service. A positive outlook and the ability to withstand high-pressure situations must exist within her or him. customer careA customer service assistant is not to be hired, and also issues and complaints from customers are managed. This includes order and change processing as well as the escalation of complaints across various channels.Being outstanding in this role requires one to remain calm in frustrating situations with customers while possessing experience with handling computers.Your email address will not be published. Required fields are marked Comment Name Email Website

<div>We are looking for a Customer Service professional to help build and scale CJC Race's global customer support and player experience. This role focuses on delivering high-quality support across in-game channels, Discord, social platforms, and event-related touchpoints, ensuring players have a smooth, engaging, and positive experience.

You will work closely with game operations, community, and leadership teams, and play a key role in shaping customer service processes as the platform grows.

Job Responsibilities
<ul>
<li>Provide timely, professional, and friendly customer support across in-game channels, Discord, social media, and event-related platforms
</li>
<li>Respond to player inquiries related to gameplay, accounts, rewards, events, competitions, and technical issues
</li>
<li>Monitor Discord and community channels to identify issues, bugs, scams, or abnormal behavior and escalate when needed
</li>
<li>Work closely with Game Operations, Community, Marketing, and Development teams to resolve player issues efficiently
</li>
<li>Support live events, tournaments, game shows, and campaigns by managing player communications and real-time inquiries
</li>
<li>Help document common issues, FAQs, and support processes to improve response efficiency and user experience
</li>
<li>Collect and summarize player feedback, pain points, and suggestions to support product and gameplay improvements
</li>
<li>Assist in shaping and improving customer service workflows, tools, and standards as the platform scales
</li>
<li>Maintain a professional, positive brand voice that aligns with CJC Race's tone and community culture
</li>
</ul>Requirements
<ul>
<li>Experience in customer service, community support, or player support (gaming, GameFi, Web3, or online platforms preferred)
</li>
<li>Familiarity with gaming communities, Discord moderation, and online player behavior
</li>
<li>Strong communication skills in English; additional languages are a plus
</li>
<li>Calm, patient, and solution-oriented mindset, especially when handling escalations
</li>
<li>Ability to manage multiple conversations and issues in a fast-paced, live environment
</li>
<li>Basic understanding of gaming mechanics, online competitions, or GameFi ecosystems is a strong advantage
</li>
<li>Comfortable working with global users across different time zones
</li>
<li>Willing to follow Dubai regulations and company policies</li></ul></div>

EIX Consulting

Job Description &ndash; Counter Staff Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service ExcellenceJob Purpose To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.Roles and Responsibilities - Receive, verify, and process service customer applications. - Guide customers on required documents, process steps, and service fees. - Manage queue handling, token issuance, and customer flow during peak hours. - Perform accurate and timely data entry with zero-error standards. - Assist with biometric enrollment as required - Support applicants with form filling and digital submissions when required. - Ensure strict compliance with PII data protection and security standards. - Assist with cash handling, receipts, and daily reconciliation. - Coordinate with logistics teams according to SOP. - Ensure compliance with service-level requirements, and client guidelines. - Cross-sell and promote Value Added Services (where applicable). - Maintain customer satisfaction through professional behaviour and issue resolution. - Participate in all required operational and security trainings. - Assist Centre Management in maintaining audit compliance and internal process accuracy.Qualifications &amp; Experience<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>Skills &amp; Key Competencies - Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of UAE visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Additional Requirements<ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul>Requirements:<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>- Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Job Type: Full-timeExperience:<ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

SWEETSPOT

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.Key Responsibilities:Order Dispatching:<ul><li>Oversee the dispatch process of both delivery and catering orders.</li><li>Qualitative and Quantitative Check of orders.</li><li>Ensure all orders are dispatched on time and accurately.</li><li>Coordinate with the delivery drivers to ensure smooth and efficient delivery routes.</li><li>Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.</li></ul>Customer Service:<ul><li>Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally.</li><li>Handle phone, email, and online customer inquiries, and ensure timely resolution of issues.</li><li>Confirm catering orders, deliveries, and any special customer requests with attention to detail.</li></ul>Order Management:<ul><li>Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested.</li><li>Verify order accuracy before dispatching, checking for any missing or incorrect items.</li><li>Prepare order invoices and assist in managing order logs for tracking purposes.</li></ul>Problem Solving &amp; Communication:<ul><li>Act as a point of contact for customers regarding delivery-related issues or concerns.</li><li>Provide timely updates to customers about their order status or delays.</li><li>Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.</li></ul>Team Coordination:<ul><li>Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination.</li><li>Assist in scheduling delivery routes and drivers based on order volume and customer requirements.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree is a plus.</li><li>Previous experience in customer service, dispatching, or a related field is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic proficiency in MS Office and order management software.</li><li>Ability to handle multiple tasks simultaneously and prioritize effectively.</li><li>Must be flexible with working hours, including weekends and holidays as needed.</li></ul>Physical Requirements:<ul><li>Ability to sit or stand for extended periods.</li><li>Must be able to communicate clearly and effectively with customers and team members.</li><li>Ability to handle moderate stress during busy times.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 6 years (Preferred)</li><li>customer service: 5 years (Required)</li><li>Restaurant: 5 years (Required)</li><li>Catering: 5 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Dispatcher/Customer Service

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Explore 3823+ Customer service in Dubai this January. Find roles across top companies and apply now to boost your career.

3823 customer service jobs IN Dubai

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