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Jumierah View Hotel

We are looking for a professional and friendly Customer Service Representative to join our team in Dubai Bur Dubai near ADCB Metro Station. The ideal candidate will handle customer inquiries, manage phone calls and messages and provide excellent support to ensure client satisfaction. The candidate should have strong communication skills, a positive attitude, and basic computer knowledge. Responsibilities <ul> <li>Handle customer calls, emails, and WhatsApp messages</li> <li>Provide accurate information and resolve issues promptly</li> <li>Maintain records of customer interactions and feedback</li> <li>Coordinate with internal teams to ensure smooth operations </li><li>Uphold company service standards at all times</li> </ul> Requirements <ul> <li>Minimum 1 year of experience in customer service or front desk</li> <li>Good English communication (Arabic or Hindi is a plus)</li> <li>Basic computer and typing skills</li> <li>Friendly, patient, and professional behavior</li> </ul> Key Skills <ul> <li>Typing</li> <li>Data Entry</li> <li>Customer Service</li> <li>Basic Math</li> <li>Computer Skills</li> <li>Windows</li> <li>Banking</li> <li>Upselling</li> <li>Pricing</li> <li>Sanitation</li> <li>Cash Handling</li> <li>Stocking</li> </ul> Salary: AED Location: Dubai Bur Dubai near ADCB Metro Station Working Hours: 9 hours (with 1-hour break) Visa Accommodation: Provided by company Employment Type: Full Time Experience: years Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?4kaojKT%2bAE79PpjnFry%2fUurN97MlqKNVn" width="0" height="0" />

Customer Service

Ali Ghulam Transport LLC

<ul><li>Handle incoming calls, WhatsApp, and email inquiries from customers.</li><li>Prepare quotations, invoices, and follow up with clients for confirmation and payments.</li><li>Coordinate with drivers and operations team to ensure smooth service delivery.</li><li>Build and maintain strong relationships with new and existing customers.</li><li>Maintain accurate records of customer interactions and sales activities.</li><li>Provide excellent after-sales support and resolve customer issues professionally.</li></ul>Requirements:<ul><li>Female candidate only.</li><li>Fluent in English, Arabic, and Hindi (spoken and written).</li><li>Minimum 1 year of experience in customer service or sales (preferably in transport/logistics).</li><li>Strong communication, negotiation, and computer skills (MS Office, WhatsApp Business, etc.).</li><li>Friendly, confident, and professional personality.</li></ul>Job Types: Full-time, FresherPay: AED1,500.00 - AED1,800.00 per month

ALMARMOOM TORISM L.L.c

Role DescriptionThis is a full-time, on-site role located in Dubai for a Travel Sales Consultant. The Travel Sales Consultant will be responsible for providing travel consulting services, managing travel arrangements, making reservations, and delivering excellent customer service. Daily tasks will include identifying client travel needs, offering tailored travel solutions, booking transportation and accommodations, and ensuring customer satisfaction by addressing any inquiries or issues promptly.Qualifications* Expertise in Travel Consulting, Travel Management, and Travel Arrangements* Making Itineraries* Experience in making Reservations and handling related processes* Strong Customer Service skills* Excellent communication and interpersonal skills* Ability to work effectively in a team* Proficiency in relevant travel booking software and systems* Bachelor's degree in Travel and Tourism, Hospitality, or related field is a plus* Previous experience in the travel industry is advantageousVisa: On Company ExpenseJob Type: Full Time / Office BasedSalary: 2400 AEDCommission: 10/12% on SaleJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Al Ghurair Investment LLC

<ul><li>Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.</li><li>Actively listen to customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.</li><li>Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.</li><li>Educate customers about product features and services, empowering them to make informed decisions.</li><li>Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.</li></ul>

Sky View Real Estate Brokers

About UsSky View Real Estate is one of Dubai&rsquo;s leading property brokerages, known for its commitment to delivering exceptional service and building lasting relationships with clients. We are seeking a motivated and detail-oriented Customer Service Representative (FEMALE) to join our team. The role involves client quality checks and ensuring customer satisfaction at every stage of the client journey.Key Responsibilities<ul><li>Conduct quality check calls with clients to ensure service satisfaction and collect feedback.</li><li>Handle inbound and outbound calls to assist clients with queries related to properties, services, and documentation.</li><li>Support the sales team and introducing property listings and following up on leads.</li><li>Maintain accurate records of client interactions and update the CRM system.</li><li>Resolve client concerns promptly and escalate complex issues when necessary.</li><li>Ensure a high level of professionalism and customer service in every interaction.</li><li>Collaborate with internal teams to improve service quality and client experience.</li></ul>Requirements<ul><li>Minimum 2 years of customer service / tele-sales experience (real estate experience preferred).</li><li>Excellent communication skills in English.</li><li>Strong phone etiquette and active listening skills.</li><li>Ability to handle multiple calls and tasks in a fast-paced environment.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Must be based in Dubai and available for immediate joining (preferred).</li></ul>What We Offer<ul><li>Competitive salary (Fixed).</li><li>Benefits as per UAE labor law.</li><li>Training and professional development opportunities.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply: Submit your CV to amanpreet@skyviewre.ae. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeApplication Question(s):<ul><li>What are your salary expectation for this role? </li><li>Where do you reside?</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>

Customer Service Specialist / Customer Service Representative (FEMALE)

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

ruya

<div>
 
 The Customer Service Officer&rsquo;s primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer&rsquo;s query / issue and communication around this.
 
 
 
 
 
 
 Main Duties and Responsibilities
 
 
 <ul>
 <li>
 Drive customer satisfaction through exceptional service. Deliver resolution to requests and issues through a variety of channels, by actively listening to understand the customer&rsquo;s needs.
 </li>
 <li>
 Take ownership of providing resolution to customers
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering assistance and support with service recovery to clients if needed.
 </li>
 <li>
 Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
 </li>
 <li>
 Increase customer satisfaction scores by consistently providing top-notch service that anticipates, and resolves needs seamlessly.
 </li>
 <li>
 Achieve customer loyalty as a key driver of sustainable growth, through client retention policy and tools.
 </li>
 <li>
 Striving for continuous learning and development to enhance skills and knowledge and attend assigned trainings.
 </li>
 <li>
 Participating in regular performance reviews and actively seeking feedback for improvement.
 </li>
 <li>
 Understanding clients&rsquo; financial needs and address at the same time, educating customers about our products and services offered and to cross sell bank products to the customers if required.
 </li>
 </ul>
</div>

Customer Service Officer

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Customer Service Specialist / Customer Service Representative (FEMALE)

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Customer Service Officer