customer service representative Jobs in Dubai

customer service representative

sales associate

call center agent

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sales coordinator

customer service associate

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 179737
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Customer Service Associate &ndash; Florist | Marks &amp; Spencer
 
 
 
 
 Overview Of The Role
 
 
 
 The
 
 Customer Service Associate &ndash; Florist
 
 is responsible for delivering an exceptional customer experience while creating, maintaining, and presenting high-quality floral arrangements and fresh flower displays. The role supports day-to-day florist operations by ensuring flowers and plants are fresh, well cared for, beautifully merchandised, and available for customers in line with M&amp;S standards.
 
 
 Working as part of the M&amp;S team, you will help create a premium shopping experience by offering expert floral advice, preparing customer orders, maintaining attractive floral displays, and ensuring the florist area remains clean, organized, and visually inspiring. Success in this role is measured through customer satisfaction, quality and freshness of floral products, sales performance, waste control, and excellent store standards.
 
 
 
 What You Will Do
 
 
 
 
 Customer Service &amp; Customer Experience
 
 
 
 <ul>
 <li>
 Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.
 </li>
 <li>
 Provide customers with accurate advice on flower selection, arrangement options, plant care, freshness, pricing, and promotions.
 </li>
 <li>
 Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.
 </li>
 <li>
 Build positive customer relationships that encourage repeat visits and brand loyalty.
 </li>
 <li>
 Ensure every customer receives a premium shopping experience aligned with M&amp;S service standards.
 
 
 </li>
 </ul>
 
 Florist Operations
 
 
 
 <ul>
 <li>
 Replenish fresh flowers, bouquets, and gift-ready products in line with customer requirements and M&amp;S quality standards.
 </li>
 <li>
 Review quality of flowers and plants to maintain freshness, quality, and longevity.
 </li>
 <li>
 Ensure floral displays are fully replenished, visually appealing, and available throughout trading hours.
 </li>
 <li>
 Prepare customer orders accurately, including wrapping, packaging, and protecting floral items for collection or delivery where applicable.
 </li>
 <li>
 Remove wilted, damaged, expired, or poor-quality flowers and plants from sale promptly.
 
 
 </li>
 </ul>
 
 Visual Merchandising &amp; Store Standards
 
 
 
 <ul>
 <li>
 Maintain exceptional visual standards within the florist area, ensuring displays are fresh, colorful, commercial, and inspiring.
 </li>
 <li>
 Arrange flowers, plants, bouquets, and seasonal products according to brand guidelines, promotional activity, and customer demand.
 </li>
 <li>
 Maintain cleanliness and organization of the florist counter, preparation area, display fixtures, tools, buckets, and surrounding areas.
 </li>
 <li>
 Ensure pricing, product labels, care information, and promotional signage are accurate and up to date.
 
 
 </li>
 </ul>
 
 Stock Management &amp; Inventory
 
 
 
 <ul>
 <li>
 Receive flower, plant, and florist supply deliveries, checking quality, quantities, and presentation standards.
 </li>
 <li>
 Replenish floral products efficiently while maintaining product care, freshness, and display standards.
 </li>
 <li>
 Assist with stock counts, inventory management, ordering requirements, and shrinkage control.
 </li>
 <li>
 Report stock shortages, damaged flowers, quality concerns, or supply issues to the Department Manager.
 </li>
 <li>
 Support waste reduction through effective stock rotation, freshness checks, and accurate demand planning.
 
 
 </li>
 </ul>
 
 Sales Support &amp; Commercial Performance
 
 
 
 <ul>
 <li>
 Recommend complementary products to enhance customer purchases.
 </li>
 <li>
 Support seasonal promotions and new product launches.
 </li>
 <li>
 Contribute towards achieving department sales, availability, and waste reduction targets.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Passion for delivering exceptional customer service.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong merchandising and replenishment skills.
 </li>
 <li>
 Good attention to detail and organizational skills.
 </li>
 <li>
 Ability to work efficiently in a fast-paced retail environment.
 </li>
 <li>
 Basic inventory management and stock rotation knowledge.
 </li>
 <li>
 Team player with a positive attitude.
 </li>
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 Ability to lift and replenish stock safely while maintaining product quality.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Experience in flower shops
 </li>
 <li>
 Experience operating POS systems is an advantage.
 </li>
 <li>
 Good verbal communication skills in English (Arabic is an advantage).
 </li>
 <li>
 Friendly, customer-focused, and able to work effectively within a team.
 </li>
 <li>
 Ability to work flexible shifts, weekends, and public holidays.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Customer Service Associate - Florist | Retail | M&S | UAE

Pacific Horizon Consulting LLC

Female Sales Associate (English &amp; Russian Speaker)Pacific Horizon Consulting LLC Dubai, United Arab EmiratesAbout Pacific Horizon Consulting LLCPacific Horizon Consulting LLC is a fast-growing professional consultancy firm specializing in Accounting, Bookkeeping, VAT, Corporate Tax, Company Formation, Compliance, and Business Advisory Services across the UAE.We are seeking a confident, energetic, and customer-focused Female Sales Associate who is fluent in English and Russian to join our Dubai office. The ideal candidate will be responsible for promoting our services, generating sales opportunities, assisting clients, and maintaining strong long-term client relationships.Important NoticeApplications will only be considered from female candidates who are fluent in English and Russian (reading, writing, and speaking).Candidates with previous experience in sales, customer service, business development, or consultancy firms will be given preference.Key Responsibilities<ul><li>Promote and sell the company&rsquo;s accounting, tax, company formation, and business consultancy services.</li><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Create engaging promotional videos and social media content to market company services across digital platforms.</li><li>Respond to client inquiries via phone calls, email, WhatsApp, and social media platforms.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Identify new business opportunities and generate qualified sales leads.</li><li>Conduct client consultations and professionally explain company services.</li><li>Prepare quotations, proposals, and follow up with prospective clients.</li><li>Maintain accurate client records and update the CRM system.</li><li>Coordinate with internal departments to ensure excellent customer service.</li><li>Represent the company professionally at meetings, networking events, and exhibitions when required.</li></ul>Mandatory Requirements<ul><li>Female candidate only.</li><li>Fluent in English and Russian (reading, writing, and speaking).</li><li>Bachelor&rsquo;s degree or diploma in Business, Marketing, Sales, or a related field is preferred.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong customer service and sales abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li><li>Good knowledge of Microsoft Office (Word, Excel, Outlook).</li></ul>Preferred Qualifications<ul><li>Previous experience in sales, customer service, business development, or consultancy services.</li><li>Experience working in the UAE is an advantage.</li><li>Experience using CRM software or sales management systems.</li><li>Knowledge of company formation, accounting, taxation, or business consultancy services is a plus.</li></ul>What We Are Looking ForWe are looking for a motivated and target-driven Sales Associate who can confidently communicate with English- and Russian-speaking clients, build long-term business relationships, and contribute to the company&rsquo;s sales growth. The successful candidate should be proactive, results-oriented, and capable of working with minimal supervision.Salary &amp; Benefits<ul><li>Competitive salary based on experience and qualifications.</li><li>Attractive commission and performance-based incentives.</li><li>Professional growth and career development opportunities.</li><li>Exposure to a diverse portfolio of UAE businesses.</li><li>Supportive and professional work environment.</li></ul>Screening QuestionsPlease answer the following when applying:<ul><li>Are you fluent in English and Russian (reading, writing, and speaking)?</li><li>How many years of sales or customer service experience do you have?</li><li>Have you worked in a consultancy, business setup, or professional services company?</li><li>Do you have experience achieving sales targets?</li><li>What CRM or sales software have you used?</li><li>What is your current visa status?</li><li>What is your current and expected salary?</li></ul>Work Location: Dubai, United Arab Emirates (In Person)Only shortlisted candidates meeting the above criteria will be contacted.Work Location: In person

Female Sales Associate (English & Russian Speaker)

Derma Tech Poly Clinic L.L.C

Marketing &amp; Customer Support Associate (Full-Time)Love to talk talk talk, chat chat chat and have fun being a bit of an Instagram creative? Then you&rsquo;ll fit right in with us.We&rsquo;re looking for a friendly, confident Customer Support&ndash;first teammate who also helps with light marketing and social media.---What You&rsquo;ll Do (Mainly Customer Support )Make outbound calls for appointment reminders, follow-ups, feedback, and re-engaging customers.Handle inbound calls and WhatsApp/messages: answer questions, explain services, and guide customers smoothly.Help customers book appointments and feel comfortable every step of the way.Keep records and notes updated so the whole team stays in sync.Stay positive, kind, and solution-focused &ndash; even with tricky situations.---Plus a Fun Marketing SideHelp with Instagram &amp; social media &ndash; posting, replying to DMs, engaging with followers.Support simple content creation (stories, captions, basic visuals, fun ideas).Share ideas on how we can make our clinic more visible and approachable online.---What You BringExperience in customer service (and/or marketing is a bonus).A plus: You know what is Botox or any Aesthetic TreatmentStrong communication skills and confidence on the phoneComfortable with social media, especially Instagram.Organized, reliable, and happy to work in a team-oriented, fair, and supportive environment.If you enjoy talking to people all day, caring for customers, and having fun with social media on the side, we&rsquo;d love to meet you and pay you minimum 3000 aed plus commission.Job Type: Full-timeJob Type: Full-timePay: From AED2,500.00 per monthWork Location: In person

Call Center Agent / Customer Service Representative

Confidential

<div>
 
 
 Barista
 
 
 
 
 Role Purpose:
 
 
 
 Prepare and serve premium beverages and food while delivering excellent customer service, driving retail sales, and ensuring a positive customer experience.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Prepare coffee, beverages, and food items according to company standards.
 </li>
 <li>
 Deliver exceptional customer service and create a welcoming store environment.
 </li>
 <li>
 Promote products, upsell, and achieve individual and store sales targets.
 </li>
 <li>
 Support retail sales through product recommendations and customer engagement.
 </li>
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 Process transactions accurately using the POS system.
 </li>
 <li>
 Maintain store cleanliness, food safety, and visual merchandising standards.
 </li>
 <li>
 Assist with stock replenishment and daily store operations.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous experience in retail, caf&eacute;, hospitality, or customer-facing sales roles preferred.
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 <li>
 Strong customer service and sales skills.
 </li>
 <li>
 Good communication and teamwork abilities.
 </li>
 <li>
 Ability to work flexible shifts, including weekends and public holidays.
 </li>
 </ul>
 
 
 
</div>

Barista

BoBa Island

BaristaAbout Boba IslandAt Boba Island, we're passionate about creating innovative drinks and memorable experiences. Every cup is handcrafted with care, and every guest is welcomed with genuine hospitality. As a Barista, you play a key role in delivering outstanding customer service while maintaining the highest standards of quality, cleanliness, and teamwork.Key Responsibilities Customer Experience<ul><li>Welcome every customer with a warm, friendly, and professional attitude.</li><li>Deliver exceptional customer service and create a positive, memorable experience for every guest.</li><li>Take customer orders accurately and confidently, offering product recommendations when appropriate.</li><li>Answer questions about our menu, ingredients, allergens, and customisation options.</li><li>Resolve customer concerns professionally and ensure every interaction reflects the Boba Island brand.</li></ul>Drink &amp; Food Preparation<ul><li>Prepare bubble teas, matcha, coffees, desserts, and food items according to Boba Island recipes and presentation standards.</li><li>Ensure every product is consistent in quality, appearance, and taste.</li><li>Maintain speed and efficiency during busy service periods without compromising quality.</li></ul>Store Operations<ul><li>Operate the POS system and process transactions accurately.</li><li>Prepare delivery orders in a timely manner</li><li>Restock ingredients, packaging, and supplies throughout the day.</li><li>Maintain cleanliness and organisation of all workstations, customer areas, and equipment.</li><li>Follow all food safety, hygiene, and health &amp; safety procedures.Teamwork</li><li>Work collaboratively with fellow team members to maintain smooth daily operations.</li><li>Support colleagues during busy periods and contribute to a positive working environment.</li><li>Communicate effectively with supervisors and management.</li></ul>What We're Looking For<ul><li>Passion for delivering outstanding customer service.</li><li>Friendly, approachable, and positive personality.</li><li>Strong communication skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Excellent attention to detail.</li><li>Reliable, punctual, and professional.</li><li>Willingness to learn and continuously improve.</li><li>Previous hospitality or barista experience is an advantage but not essential.</li></ul>Pay: AED2,000.00 - AED4,000.00 per monthWork Location: In person

Artisan Bakers

We are seeking enthusiastic and customer-oriented service staff to join our team. As a service staff member, you will play a crucial role in ensuring exceptional customer experiences. You will be responsible for providing high-quality service, addressing customer needs, and representing our company in a positive manner.Responsibilities:<ul><li>Greet customers in a friendly and welcoming manner.</li><li>Assist customers with inquiries, product information, and service offerings.</li><li>Handle customer requests, concerns, and complaints promptly and professionally.</li><li>Take orders accurately and process transactions efficiently.</li><li>Serve food and beverages (applicable to restaurant and hospitality roles).</li><li>Maintain a clean and organized work area.</li><li>Ensure compliance with company policies, procedures, and health/safety regulations.</li><li>Upsell and promote additional products or services when appropriate.</li><li>Collaborate with team members to deliver a seamless and cohesive customer experience.</li><li>Stay knowledgeable about company offerings, promotions, and updates.</li><li>Handle cash, credit card transactions, or other payment methods securely.</li><li>Follow proper opening and closing procedures, depending on the work environment.</li><li>Assist with inventory management and restocking as needed.</li><li>Attend training sessions and stay updated on industry trends and best practices.</li></ul>Work Location: In person

Waiter/Waitress

<div>
 
 Job Requisition ID:
 
 178910
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 Are you a Emiratization student, fresh graduate, or professional looking for flexible work opportunities?
 
 
 Al-Futtaim Automotive is building a talent pool for future part-time opportunities across our Dubai locations. We are looking for motivated and customer-focused individuals who are interested in gaining valuable work experience while developing their professional skills within one of the UAE's leading automotive organisations.
 
 
 Successful candidates may be considered for opportunities in customer service, administration, reception, sales support, HR support, and other business support functions as opportunities become available.
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Support daily business operations across various departments
 </li>
 <li>
 Assist customers and visitors with a professional and welcoming approach
 </li>
 <li>
 Provide administrative and data entry support
 </li>
 <li>
 Coordinate appointments, documentation, and records
 </li>
 <li>
 Support events, campaigns, and operational activities when required
 </li>
 <li>
 Work collaboratively with different teams across the business
 </li>
 <li>
 Deliver excellent customer service and represent the Al-Futtaim brand positively
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Positive attitude and willingness to learn
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Good organisational and time management skills
 </li>
 <li>
 Ability to work independently and as part of a team
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will work alongside experienced professionals across Al-Futtaim Automotive and gain exposure to different business functions. This opportunity is designed to provide valuable workplace experience while allowing flexibility around studies or other commitments.
 
 
 What Qualifies You for the Role?
 
 
 <ul>
 <li>
 Emiratization (Family Book holder)
 </li>
 <li>
 Currently a student, fresh graduate, or early-career professional
 </li>
 <li>
 Available to work part-time in Dubai
 </li>
 <li>
 Basic knowledge of Microsoft Office applications is preferred
 </li>
 <li>
 Strong English communication skills; Arabic is an advantage
 
 
 </li>
 </ul>
 
 Interested candidates are encouraged to submit their CV and complete the talent pool registration form. Suitable applicants will be contacted as relevant opportunities become available.
 
 
 
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Part-Time Opportunities Talent Pool - Emiratization | Automotive | Al-Futtaim

Explore 383+ Customer service associate in Dubai this August. Find roles across top companies and apply now to boost your career.

383 customer service associate jobs In Dubai

Customer Service Associate - Florist | Retail | M&S | UAE

Female Sales Associate (English & Russian Speaker)

Call Center Agent / Customer Service Representative

Barista

Barista

Waiter/Waitress

Part-Time Opportunities Talent Pool - Emiratization | Automotive | Al-Futtaim