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customer service associate

Furchild

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

Customer Service Associate

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 172846
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
  </li>
  <li>
   You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Customer Service &amp; Complaint Handling
 <br/>
 <br/>
 <ul>
  <li>
   Engage with customers to provide a high level of service and assist with their needs.
  </li>
  <li>
   Address basic customer complaints and escalate issues as needed.
   <br/>
   <br/>
  </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that the store is well-organized and adheres to company visual merchandising standards.
  </li>
  <li>
   Regularly clean and maintain the sales floor to create an inviting shopping environment.
   <br/>
   <br/>
  </li>
 </ul>
 Stock Management &amp; Inventory
 <br/>
 <br/>
 <ul>
  <li>
   Actively participate in receiving new shipments and restocking the store.
  </li>
  <li>
   Help manage inventory and ensure the store is fully stocked.
   <br/>
   <br/>
  </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 <br/>
 <br/>
 <ul>
  <li>
   Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  </li>
  <li>
   Stay updated on product information to make informed recommendations.
   <br/>
   <br/>
  </li>
 </ul>
 Cash Register Operation
 <br/>
 <br/>
 <ul>
  <li>
   Operate the cash register, process transactions, and follow company policies for handling payments.
  </li>
  <li>
   Ensure accurate cash handling and maintain a clean and organized checkout area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong verbal communication skills.
  </li>
  <li>
   Exceptional customer service skills.
  </li>
  <li>
   Attention to detail for maintaining store standards.
  </li>
  <li>
   Ability to engage in upselling and cross-selling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in customer-facing roles, with a focus on providing excellent service.
  </li>
  <li>
   Strong verbal communication and interpersonal skills to interact with customers effectively.
  </li>
  <li>
   Ability to maintain high store standards, both in terms of product organization and cleanliness.
  </li>
  <li>
   Experience in operating cash registers and following cash handling procedures.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Customer Service Associate | Retail | M&S | UAE

Bit Culture Commercial Brokerage LLC

<p>We are looking for a professional and customer-focused <b>Sales Associate</b> to join our team in a dynamic trading environment. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle client interactions efficiently while ensuring customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly to customer inquiries via phone and face-to-face interactions.</li><li>Provide detailed information about services, and company policies.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Build strong relationships with clients to encourage repeat business and referrals.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1-2 years of experience in a Sales Associate or similar role, preferably in the trading or retail industries.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Proficiency in MS Office and customer service tools.</li><li>Fluency in English is mandatory. (Additional languages are a plus.)</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary plus commissions and performance bonuses.</li><li>Employment Visa and Health Insurance provided.</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM (2 days off per week).</li><li>Career growth opportunities in a supportive and dynamic workplace.</li></ul><p><b>Open to All Nationalities</b></p><p><i>Walk-in candidates. Bring your updated CV for immediate consideration.</i></p><p><i>look for Manager Nikita Mishra</i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED5,000.00 per month</p>

Sales Associate

Azadea

<div><div>Sales Associate(Job Number: SAL009415)</div><div>
Description</div><div>
<div>
<div><div><div><p><b>ABOUT THE COMPANY</b></p></div><div><br>
<p>
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.</p></div></div><div><br>
<div>
<p><b>JOB PURPOSE</b></p></div><div><br>
<p>
The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.</p></div></div><div><br>
<div>
<p><b>RESPONSIBILITIES</b></p></div><br>
<div>
<ul><li>Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.</li>
<li>Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.</li>
<li>Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.</li>
<li>Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.</li>
<li>Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.</li>
<li>Specific for Fashion: Take precise measurements for necessary alterations, assigns prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.</li>
<li>Specific for Multimedia &amp; Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.</li>
<li>Specific for Multimedia &amp; Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.</li>
<li>Specific for Multimedia &amp; Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.</li>
</ul></div></div><br>
</div></div></div><div>Qualifications</div><div>
<div>
<div><div><div><p><b>LANGUAGE &amp; TECHNICAL SKILLS</b></p></div><div><br>
<p><b>
Language Proficiency</b></p>
<ul>
<li>Fluency in English.</li>
</ul>
<p><b>Technical Skills</b></p>
<ul>
<li>Proficiency in MS Office.</li>
</ul>
<p><b>Specific Expertise</b></p>
<ul>
<li>Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.</li>
<li>Multimedia &amp; Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.</li></ul></div><br>
</div><br>
<div><div><p><b>EDUCATION</b></p></div><div><br>
<p>
High school degree.</p></div></div><div><br>
<div>
<p><b>EXPERIENCE</b></p></div><div><br>
<p>
Zero to one years of experience in a similar role.</p>
</div>
</div><br>
</div></div><div><div><div><div><p><b>BEHAVIORAL COMPETENCIES</b></p></div><div><br>
<p><b>
Customer Focus</b></p>
<p>
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.</p>
<p><b>
Action Oriented</b></p>
<p>
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.</p>
<p><b>
Ensures Accountability</b></p>
<p>
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.</p>
<p><b>
Communicates Effectively</b></p>
<p>
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.</p>
<p><b>
Situational Adaptability</b></p>
<p>
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.</p>
</div>
</div><br>
</div></div><div><div><div><div><p><b>Azadea Group is an Equal Employment Employer &ndash; </b><i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.</i></p></div><br>
</div><br>
</div></div></div><div></div><div>Organization: Massimo Dutti</div><div>
Primary Location: United Arab Emirates-UAE, Dubai, Mall Of The Emirates</div><div>
Schedule: Full-time</div><div>
Unposting Date: Ongoing</div></div>

Majid Al Futtaim

<div>
 <p>
  <u>
   BUSINESS INTRODUCTION
  </u>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every
  <u>
   day.
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   JOB TITLE
  </u>
 </p>
 <p>
  Sales Associate | MAF Lifestyle| Operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE SUMMARY
  </u>
 </p>
 <p>
  The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   ROLE PROFILE
  </u>
 </p>
 <ul>
  <li>
   Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
  </li>
  <li>
   Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
  </li>
  <li>
   Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
  </li>
  <li>
   Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
  </li>
  <li>
   Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
  </li>
  <li>
   Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
  </li>
  <li>
   Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
  </li>
  <li>
   Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   REQUIREMENTS
  </u>
 </p>
 <ul>
  <li>
   High School Certificate
  </li>
  <li>
   1-2 Years Industry Experience
  </li>
  <li>
   Good Communication Skills
  </li>
  <li>
   Excellent Customer Service
  </li>
 </ul>
 <p>
 </p>
</div>


Lindeza

<p><b>About Lindeza</b></p><p>Lindeza (lindeza.shop) is a boutique retailer specializing in exquisite imitation gemstone jewelry and accessories. We combine elegance, craftsmanship, and modern design to bring customers high-quality pieces without the premium price tag. Our mission is to make beautiful, statement jewelry accessible to every style enthusiast. We are opening a new store in <b>City Walk, Dubai</b>, and are seeking passionate team members to join us at this exciting stage.</p><p><b>Position: Retail Sales Associate / Sales Consultant &ndash; Lindeza Jewelry</b></p><p><b>Location:</b> City Walk, Dubai</p><p><b>Employment Type:</b> Full-time, in-store</p><p><b>Role Purpose</b></p><p>As a <b>Retail Sales Associate</b> at Lindeza, you will be the face of our brand in store. You will welcome and engage customers, understand their needs, present product options, and deliver an outstanding shopping experience. You&rsquo;ll also support store operations including stock management, merchandising, and ensuring the store environment aligns with Lindeza&rsquo;s aesthetic and brand values.</p><p><b>Key Responsibilities</b></p><ul><li>Greeting and welcoming customers as they enter the store</li><li>Understanding customer needs, explaining product features, and recommending items</li><li>Achieving individual and store sales targets</li><li>Upselling, cross-selling, and creating product bundles or add-ons</li><li>Handling point of sale (POS) transactions with accuracy</li><li>Maintaining visual merchandising standards &mdash; arranging displays, ensuring stock is well presented</li><li>Assisting with stock management: receiving shipments, inventory counts, restocking</li><li>Keeping store clean, organized, and aligned with brand standards</li><li>Building relationships with clients and following up on potential leads</li><li>Handling customer queries, returns, exchanges, and after-sales service in a professional manner</li></ul><p><b>Requirements / Qualifications</b></p><ul><li>Minimum <b>high school diploma</b> or equivalent</li><li>Experience in <b>retail / sales</b>, preferably in fashion, jewelry, accessories or a similar field</li><li>Strong interpersonal and communication skills &mdash; ability to engage with customers from diverse backgrounds</li><li>A customer-first mindset &mdash; patient, empathetic, proactive</li><li>Basic proficiency with computers / POS systems</li><li>Fluent in English; additional languages (e.g. Arabic) are a plus</li><li>Able to work flexible hours, including weekends and evenings</li><li>A passion for jewelry, fashion, or design is a plus</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + commission / bonus based on sales performance</li><li>Employee discount on Lindeza items</li><li>Training and development to grow within our brand</li><li>A friendly, collaborative work environment in a premium location</li><li>Opportunity to be part of our brand from its early growth stages</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED6,000.00 per month</p>

Retail Sales Associate

Azadea Group

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer service and achieve optimum sales results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Greet customers, offer assistance and serve them in order to ensure their need are answered in a timely manner and in compliance with quality and customer service standards.
  </li>
  <li>
   Assist customers in their purchase decision by helping them select relevant and appropriate products, offering proper advice and suggesting gist vouchers when applicable.
  </li>
  <li>
   Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy at all times.
  </li>
  <li>
   Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
  </li>
  <li>
   Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping.
  </li>
  <li>
   Arrange and display received merchandise under the direction pf the Merchandiser/ Shop Manager; change tag prices during promotion periods or as needed.
  </li>
  <li>
   Take measurements for any needed alteration, assign price according to set price list, fill the alternation book, and notify tailor of the amendments.
  </li>
  <li>
   Up-sell and cross-sell products and services in order to reach hourly and daily sales target.
  </li>
  <li>
   Inform Department Manager of unavailable and nonperforming products.
  </li>
  <li>
   Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree is a plus.
  </li>
  <li>
   Proficiency in MS Office
  </li>
  <li>
   Fluency in Russian
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  *
  <em>
   We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
  </em>
 </p>
</div>


Sales Associate - ZARA

Explore 3042+ Customer service associate in Dubai this October. Find roles across top companies and apply now to boost your career.

3042 customer service associate jobs IN Dubai

Customer Service Associate

Customer Service Associate | Retail | M&S | UAE

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Sales Associate - ZARA