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customer service representative Jobs in Dubai

customer service representative

customer service associate

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 170740
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 
 
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
 </li>
 <li>
 Participates in and attends all store meetings and other related functions
 </li>
 <li>
 Represents a positive attitude toward the merchandise, the brand and the company
 </li>
 <li>
 Participates in all inventories
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Meets or exceeds weekly sales targets
 </li>
 <li>
 Satisfactorily completes all duties as assigned by management
 </li>
 <li>
 Is punctual and adheres to designated work schedule
 </li>
 <li>
 Is flexible and works well with peers and management to accomplish duties
 </li>
 <li>
 Follows M&amp;S Policies and Procedures 100%
 </li>
 <li>
 Performs housekeeping duties as required
 </li>
 <li>
 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
 </li>
 <li>
 Greets customers immediately upon entering the store with a smile and sincere non business like greeting
 </li>
 <li>
 Provides customers with current relevant information
 </li>
 <li>
 Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
 </li>
 <li>
 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
 </li>
 <li>
 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
 </li>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to stand for a minimum of 8 hours
 </li>
 <li>
 Confident, helpful and polite and be physically fit
 </li>
 <li>
 Stock replenishment
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High School (Bachelor Preferred)
 </li>
 <li>
 4-5 years&rsquo; experience in Fashion industry.
 </li>
 <li>
 Proven ability to achieve goals.
 </li>
 <li>
 Good Personality
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Excellent relationship skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | Marks & Spencer | UAE

Little Champions Academy

Job description:Job Title: Play &amp; Gym Assistant / Customer Service Associate Location: Danube Sports World, Dubai Job Type: Full-timeRole Description:This is a full-time on-site role for a Supervisor with a driving license and a car at Little Champions Fitness Center, located in Dubai. The Supervisor will be responsible for overseeing daily operations, managing staff schedules, ensuring facility cleanliness, and providing excellent customer service. Duties will also include supervising fitness programs, coordinating events, and ensuring all safety protocols are followed. The Supervisor may also need to drive to various locations for marketing and administrative purposes.Driving license is a mustMust have own visaQualifications:Excellent organizational and leadership skills.Strong interpersonal and communication skills.Experience in facility management, staff supervision, and customer service.Proficient in Microsoft Office and basic administrative tasks.Valid driving license and a reliable car.Ability to work flexible hours, including weekends and evenings.Background in fitness or sports management is a plus.Bachelor's degree in Business Administration, Sports Management, or related field.Job Type: Full-timeApplication Deadline: 31/08/2025

Female Supervisor

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility:
 
 
 
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge:
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising:
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification:
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every
 
 day.
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | MAF Lifestyle| Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfillment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
</div>

MEI General Trading Co LLC

About Role: As a Sales Order Processing Associate you are responsible for all areas in connection to client&rsquo;s relationship management, customer services, generate quotations, order-processing, project coordination, warehouse &amp; logistics end to end coordination. Well-versed with internal operations / quick in adopting new processing and learnings. Take minutes at meetings, forward and distribute mail as required, and prepare and file relevant documents. to be successful as an operations associate, you should possess excellent communication skills and be able to juggle multiple tasks. Strong organizational attributes, critical thinking, and interpersonal skillsKey Responsibilities:<ul><li>Process sales orders accurately and efficiently in the system.</li><li>Study end to end company product inventory and their applications, and service offerings</li><li>One point of contact for all order processing, preparation of forms for job execution</li><li>Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message and email</li><li>Attending to client orders, enquiries &amp; addressing all questions, clarifications and approvals on time</li><li>Ensures that relevant details needed to address concerns are recorded.</li><li>Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.</li><li>Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.</li><li>Make sure that the client is made aware of any changes on their order, logistic or any other necessary addressing as required. Pay attention to details.</li><li>Providing excellent customer service and maintaining relationships with vendors local and international</li><li>Sourcing new vendors and suppliers to procure new items/ sub rentals</li><li>Preparing and filing forms and other documents</li><li>Undertake any role / task assignments by the supervisor</li><li>Updating logs and order forms.</li><li>Analyzing all operations and forwarding suggestions for improvement to the Manager</li><li>Facilitating the day-to-day operations in the office</li></ul>Skills:<ul><li>Efficient in MS office excel (formulas)</li><li>Effectively manage sales order processing &amp; customer service.</li><li>Proficiency in ERP and order processing software.</li><li>Strong attention to detail and accuracy in data entry.</li><li>Excellent organizational and multitasking skills.</li><li>Effective communication and problem-solving abilities.</li><li>Ability to multitask and work in a fast-paced retail environment.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>We are into Musical instrument rental services, are you familiar with musical instruments?</li><li>Do you have UAE working experience of minimum 2-3 years into order processing?</li><li>Do you feel you score 3.5 to 4 into communication in English on scale of 5?</li><li>Do you have experience into prepare quotations and order processing via ERP / Software?</li><li>Do you have experience in quickly Studying 1000+ inventory items so to prepare quotations?</li><li>Do you have minimum 2-3 years of experience into client relationship management? </li><li>Are you able to work under pressure?</li></ul>

Order processing Executive

Azadea Group

<div>
 
 
 Job Purpose
 
 
 
 The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
 </li>
 <li>
 Provide exceptional customer service by engaging in up-selling, cross selling, suggesting alternatives, and promptly following up on customers' requests.
 </li>
 <li>
 Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
 </li>
 <li>
 Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
 </li>
 <li>
 Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
 </li>
 <li>
 Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
 </li>
 <li>
 Specific for Multimedia &amp; Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
 </li>
 <li>
 Specific for Multimedia &amp; Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
 </li>
 <li>
 Specific for Multimedia &amp; Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 Customer Focus
 </li>
 <li>
 Action Oriented
 </li>
 <li>
 Ensures Accountability
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Situational Adaptability
 </li>
 <li>
 Fluency in English, Russian would be a plus
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Multimedia &amp; Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.
 </li>
 <li>
 High school degree
 </li>
 <li>
 Zero to one year of experience in a similar role
 </li>
 </ul>
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
</div>

Loom Collection

Job DescriptionAbout the RoleWe are looking for a Client Experience Associate to join our team. In this role, you will be the face of our brand&mdash;welcoming clients, sharing product knowledge, and supporting them throughout their design journey, from their first visit to the final purchase.Key Responsibilities<ul><li>Greet and assist walk-in clients in the studio with warmth and professionalism</li><li>Handle customer inquiries via phone, email, and in person</li><li>Provide product knowledge and tailored recommendations</li><li>Follow up on orders and ensure any concerns are resolved smoothly</li><li>Contribute ideas to enhance the overall customer experience</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, confident, and approachable personality</li><li>Passion or strong interest in interiors, furniture, and home design</li><li>Comfortable using email and Microsoft Office (or willing to learn)</li><li>Good communication skills in English</li><li>Previous customer service or retail experience is a plus</li><li>Female candidates are preferred</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>A supportive and welcoming studio environment</li><li>Opportunities to grow into sales or interior design roles</li><li>A workplace culture that values creativity and fresh ideas</li><li>Be part of a people-first, design-led brand</li></ul>If you&rsquo;re passionate about design and enjoy creating exceptional experiences for clients, we&rsquo;d love to hear from you!Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner?</li></ul>

Client Experience Associate

Explore 2717+ Customer service associate in Dubai this September. Find roles across top companies and apply now to boost your career.

2717 customer service associate jobs IN Dubai

Customer Service Associate | Retail | Marks & Spencer | UAE

Female Supervisor

Sales Associate

Sales Associate

Order processing Executive

Sales Associate

Client Experience Associate