customer service representative Jobs in Dubai

customer service representative

call center agent

sales associate

call center representative

sales coordinator

customer service associate

Alt Switch Marketing Management LLC

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role.</li><li>Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,200.00 per month

Customer Service Associate

Magrudy Enterprises LLC

We are looking to hire a dynamic, energetic, and resourceful Retail Sales Associate for one of our retail branches and applicants should possess a minimum of 2 years of book retail sales experience in the GCC market. Candidates should be able to converse about books knowledgeably and enthusiastically and to confidently sell, promote and market other products in the shop.Responsibilities and Duties<ul><li>To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.</li><li>To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company&rsquo;s customer service regulations.</li><li>To develop rapport and good working relationship with customers, suppliers and</li><li>To ensure adherence to shop policies, HR regulations among all other company policies and procedures.</li><li>To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.</li><li>To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.</li><li>To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.</li><li>To monitor and ensure stock replenishment from both the Warehouses depending on Sales and Stock.</li><li>To perform merchandising and maintaining that the designated department is always well stocked and immaculately tidy.</li><li>To prepare that the Till is ready before the shop opening.</li><li>To ensure that the store is clean, organized, and presentable for business operations always.</li><li>To attend to problematic situations and to communicate concerns with Managers for their intervention.</li><li>To merchandise and setting up a display of items in line with company regulations.</li><li>To administer the Bookshop operation at author signings and other marketing events.</li><li>To coordinate and promote the Marketing events for the company.</li><li>To protect Company assets, liabilities, and report for any damages to the Line Manager.</li><li>To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.</li><li>To familiarize, develop, improve, and update his/her self-Book Awards, Bestsellers, and all other relevant product knowledge.</li></ul>Qualifications and Skills<ul><li>This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfilment.</li><li>Should possess excellent English communication skills. (both written and verbal)</li><li>Should hold superior telephone and sales-oriented skills.</li><li>Proficiency in MS Excel required (word, excel, PowerPoint, etc.)</li><li>Should possess strong problem-solving abilities.</li><li>Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.</li><li>Open-mindedness together with a collaborative and team-oriented attitude should be evident.</li><li>Effective organizational and interpersonal skills</li><li>Strong attention to detail and follow-through skills</li><li>Must have the ability to work independently on some instances while being able to display teamwork and cooperation in other instances.</li><li>Must have a pleasing and tidy personal orientation.</li></ul>Job Type: Permanent

Retail Customer Service Associate

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Sales & Customer Service Associate (Female)

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate- Steve Madden

BFL Group

<div>
 
 
 Company Overview
 
 
 
 BFL Group is one of the world&rsquo;s leading off-price retailers of fashion and homeware. With headquarters based in the United Arab Emirates, we serve multiple markets across the region and Southeast Asia.
 
 
 
 
 
 Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite, all at up to 80% off the original retail price for fashion designer brands. Our unique &ldquo;Treasure Hunt&rdquo; model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Sales Associate supports store operations by assisting customers, driving sales, and maintaining store standards to ensure a positive shopping experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Engagement &amp; Sales
 
 
 <ul>
 <li>
 Greet customers and assist with product selection and inquiries.
 </li>
 <li>
 Promote products, offers, and in-store promotions.
 </li>
 <li>
 Meet or exceed individual and team sales targets.
 </li>
 </ul>
 
 
 
 
 
 Store Operations &amp; Merchandising
 
 
 <ul>
 <li>
 Maintain a clean, organized, and attractive sales floor.
 </li>
 <li>
 Restock shelves, price merchandise, and assist with inventory control.
 </li>
 <li>
 Support smooth store operations by coordinating with team members.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Store Standards
 
 
 <ul>
 <li>
 Follow store policies, SOPs, and health &amp; safety guidelines.
 </li>
 <li>
 Maintain professional conduct with customers and colleagues.
 </li>
 <li>
 Attend required trainings and meetings and support other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of retail or customer service experience.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Sales-driven mindset with customer focus.
 </li>
 <li>
 Ability to work flexible hours and adapt to a fast-paced environment.
 </li>
 </ul>
</div>

Sales Associate

Huspy

<div>
 
 About The Role
 
 
 
 We are looking for a Customer Experience Associate to support our customers by managing queries, escalations, and feedback across multiple channels.
 
 
 
 The Story So Far: We&rsquo;re Building a Global Brand in Real Estate
 
 
 
 Huspy is one of the leading property technology companies in EMEA.
 
 
 Launched in 2020, we now operate in multiple cities across the UAE and Spain, expanding into Saudi Arabia and 3 more European markets by 2026. Today, we own the largest portion of the UAE mortgage market and are one of the fastest-growing players in every European city we&rsquo;ve entered.
 
 
 We&rsquo;ve raised over $140 million (Series A and Series B) from the world&rsquo;s top investors, including Sequoia Capital and Balderton Capital, to reshape the homebuying journey through powerful technology and agent-first tools.
 
 
 We&rsquo;ve built a SuperApp that empowers real estate agents and mortgage brokers, bringing cutting‑edge technology to one of the world&rsquo;s most traditional industries. We&rsquo;re transforming how property transactions happen &mdash; faster, smarter, and better for everyone.
 
 
 We&rsquo;re not slowing down. The question is: will you be part of what&rsquo;s next?
 
 
 
 The Main Event: What You&rsquo;ll Drive, Build, and Own
 
 
 
 <ul>
 <li>
 Handle customer queries across phone, email, chat, and social channels
 </li>
 <li>
 Manage and resolve customer escalations in coordination with internal teams
 </li>
 <li>
 Run NPS surveys, track results, and support follow-ups on customer feedback
 </li>
 <li>
 Manage the social media inbox and ensure timely, professional responses
 </li>
 <li>
 Maintain accurate customer records and case tracking in Salesforce
 </li>
 <li>
 Ensure a high standard of service quality and customer satisfaction
 
 
 </li>
 </ul>
 
 The Perfect Match: What It Takes to Succeed at Huspy
 
 
 
 <ul>
 <li>
 Experience in a customer support or customer experience role
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Hands-on experience with CRM tools, preferably Salesforce
 </li>
 <li>
 Customer-first mindset with attention to detail
 </li>
 <li>
 Be available in-office during regular business hours
 </li>
 </ul>
</div>

Customer Experience Associate

FLAVE

<div>
 
 !! ABU DHABI BRANCH !!
 
 
 
 
 
 
 Company Description
 
 
 
 FLAVE by Chef Wali is an elevated burger joint established in 2021, offering a variety of handcrafted gourmet burgers and side dishes. Our concept brings together creativity, passion, and hospitality to deliver a dining experience that goes beyond the ordinary.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Barista/Waiter at FLAVE BURGER RESTAURANT, located in
 
 Abu Dhabi
 
 . The role includes preparing and serving high-quality beverages (mojitos, iced teas etc.)
 
 while also assisting with customer service and table service when needed.
 
 Additional responsibilities include maintaining cleanliness and hygiene, managing customer orders efficiently, and ensuring a welcoming environment for guests.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in barista skills, including preparing a variety of beverages
 </li>
 <li>
 Must know HACCP, and food handling.
 </li>
 <li>
 Strong customer service and communication skills to effectively engage with guests
 </li>
 <li>
 Ability to work collaboratively with colleagues and demonstrate interpersonal skills
 </li>
 <li>
 Experience in food preparation, including familiarity with hygiene and safety standards
 </li>
 <li>
 Attention to detail and ability to handle orders accurately and promptly
 </li>
 <li>
 Prior experience in the hospitality industry is a plus
 </li>
 <li>
 Flexible and adaptable to a fast-paced work environment
 </li>
 </ul>
</div>

Barista/Waiter

Explore 1724+ Customer service associate in Dubai this March. Find roles across top companies and apply now to boost your career.