customer service representative Jobs in Dubai

customer service representative

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customer service associate

Alt Switch Marketing Management LLC

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role.</li><li>Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,200.00 per month

Customer Service Associate

Magrudy Enterprises LLC

We are looking to hire a dynamic, energetic, and resourceful Retail Sales Associate for one of our retail branches and applicants should possess a minimum of 2 years of book retail sales experience in the GCC market. Candidates should be able to converse about books knowledgeably and enthusiastically and to confidently sell, promote and market other products in the shop.Responsibilities and Duties<ul><li>To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.</li><li>To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company&rsquo;s customer service regulations.</li><li>To develop rapport and good working relationship with customers, suppliers and</li><li>To ensure adherence to shop policies, HR regulations among all other company policies and procedures.</li><li>To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.</li><li>To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.</li><li>To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.</li><li>To monitor and ensure stock replenishment from both the Warehouses depending on Sales and Stock.</li><li>To perform merchandising and maintaining that the designated department is always well stocked and immaculately tidy.</li><li>To prepare that the Till is ready before the shop opening.</li><li>To ensure that the store is clean, organized, and presentable for business operations always.</li><li>To attend to problematic situations and to communicate concerns with Managers for their intervention.</li><li>To merchandise and setting up a display of items in line with company regulations.</li><li>To administer the Bookshop operation at author signings and other marketing events.</li><li>To coordinate and promote the Marketing events for the company.</li><li>To protect Company assets, liabilities, and report for any damages to the Line Manager.</li><li>To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.</li><li>To familiarize, develop, improve, and update his/her self-Book Awards, Bestsellers, and all other relevant product knowledge.</li></ul>Qualifications and Skills<ul><li>This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfilment.</li><li>Should possess excellent English communication skills. (both written and verbal)</li><li>Should hold superior telephone and sales-oriented skills.</li><li>Proficiency in MS Excel required (word, excel, PowerPoint, etc.)</li><li>Should possess strong problem-solving abilities.</li><li>Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.</li><li>Open-mindedness together with a collaborative and team-oriented attitude should be evident.</li><li>Effective organizational and interpersonal skills</li><li>Strong attention to detail and follow-through skills</li><li>Must have the ability to work independently on some instances while being able to display teamwork and cooperation in other instances.</li><li>Must have a pleasing and tidy personal orientation.</li></ul>Job Type: Permanent

Retail Customer Service Associate

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED4,000.00 per month

Sales & Customer Service Associate (Female)

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
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 Greet customers and assist them in selecting products that meet their needs.
 </li>
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 Convert window shoppers into buyers through proactive engagement.
 </li>
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 Promote the company's loyalty program to encourage repeat sales.
 </li>
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 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
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 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
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 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
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 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate- Steve Madden

Scent Library Official

Job post summaryPay: 2,500.00 (AED) - 2,800.00 (AED) per monthJob description:Position: Perfume Sales Associate Location: Dubai Employment Type: Full-timeJob Summary: The Perfume Sales Associate will be responsible for driving sales, enhancing customer experience, and representing the brand with professionalism and expertise. This role requires deep knowledge of niche and luxury fragrances, exceptional communication skills, and the ability to provide personalized recommendations to clients.Key Duties and Responsibilities:Sales &amp; Revenue Generation<ul><li>Actively engage customers to understand their preferences and recommend suitable fragrances.</li><li>Achieve and exceed individual and store sales targets on a monthly and quarterly basis.</li><li>Upsell and cross-sell complementary products, including gift sets, samples, and accessories</li></ul>Customer Service &amp; Experience<ul><li>Provide exceptional, personalized customer service to build loyalty and long-term relationships.</li><li>Offer professional fragrance consultations, guiding clients on scent profiles, notes, and application techniques.</li><li>Handle customer inquiries, complaints, and feedback promptly and professionally.</li></ul>Product Knowledge &amp; Expertise<ul><li>Maintain comprehensive knowledge of all perfume brands, product lines, and seasonal launches.</li><li>Stay updated on fragrance trends, market developments, and competitor offerings.</li><li>Educate clients about fragrance families, ingredients, and longevity to ensure informed purchases.</li></ul>Visual Merchandising &amp; Store Presentation<ul><li>Ensure perfumes and related displays are attractively arranged, well-stocked, and aligned with brand guidelines.</li><li>Monitor product inventory levels and report any replenishment needs.</li><li>Assist in organizing in-store events, promotions, and launches.</li></ul>Operational &amp; Administrative Duties<ul><li>Maintain accurate sales records, client databases, and follow-up schedules.</li><li>Assist in stocktaking, receiving, and storing products according to company standards.</li><li>Ensure compliance with company policies, including grooming standards, attendance, and confidentiality.</li></ul>Team Collaboration<ul><li>Work closely with colleagues to achieve overall store targets and contribute to a positive work environment.</li><li>Share knowledge and expertise with new team members through coaching and mentoring.</li></ul>Qualifications &amp; Requirements:<ul><li>Female candidate preferred.</li><li>Minimum of 2 years&rsquo; experience in perfume or luxury retail sales.</li><li>Strong knowledge of fragrance products, brands, and industry trends.</li><li>Excellent communication, interpersonal, and customer service skills.</li><li>Professional grooming and presentation in line with luxury retail standards.</li><li>Ability to work flexible hours, including weekends and public holidays as per store schedule.</li><li>Passionate about perfumes and delivering an exceptional shopping experience.</li></ul>Reporting: Reports to the Store Manager or Branch Head.Job Type: Full-timeApplication Question(s):<ul><li>Are willing to join immediately?</li></ul>Experience:<ul><li>Perfumery: 2 years (Required)</li><li>Customer Service: 2 years (Required)</li><li>B2B: 2 years (Required)</li></ul>License/Certification:<ul><li>UAE RESIDENCY (freelance Visa) (Required)</li></ul>Job Type: Temporary Contract length: 1 monthPay: AED2,500.00 - AED2,800.00 per monthExperience:<ul><li>sales of perfumes: 1 year (Required)</li><li>cashier: 1 year (Required)</li><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>License/Certification:<ul><li>freelance or own visa (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Sale Associate for Perfume Shop ( 1 Month Parttime)

FLAVE

<div>
 
 !! ABU DHABI BRANCH !!
 
 
 
 
 
 
 Company Description
 
 
 
 FLAVE by Chef Wali is an elevated burger joint established in 2021, offering a variety of handcrafted gourmet burgers and side dishes. Our concept brings together creativity, passion, and hospitality to deliver a dining experience that goes beyond the ordinary.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Barista/Waiter at FLAVE BURGER RESTAURANT, located in
 
 Abu Dhabi
 
 . The role includes preparing and serving high-quality beverages (mojitos, iced teas etc.)
 
 while also assisting with customer service and table service when needed.
 
 Additional responsibilities include maintaining cleanliness and hygiene, managing customer orders efficiently, and ensuring a welcoming environment for guests.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in barista skills, including preparing a variety of beverages
 </li>
 <li>
 Must know HACCP, and food handling.
 </li>
 <li>
 Strong customer service and communication skills to effectively engage with guests
 </li>
 <li>
 Ability to work collaboratively with colleagues and demonstrate interpersonal skills
 </li>
 <li>
 Experience in food preparation, including familiarity with hygiene and safety standards
 </li>
 <li>
 Attention to detail and ability to handle orders accurately and promptly
 </li>
 <li>
 Prior experience in the hospitality industry is a plus
 </li>
 <li>
 Flexible and adaptable to a fast-paced work environment
 </li>
 </ul>
</div>

Barista/Waiter

Adventure HQ

<div>
 <ul>
 <li>
 Handles returns, refunds, and exchanges at the register following retail policy guidelines and procedures.
 </li>
 <li>
 Organizes all cash wrap supplies. Communicates with management on inventory levels of those supplies. Reorders supplies as needed.
 </li>
 <li>
 Assists management in directing and leading cashiers in Company policies.
 </li>
 <li>
 Ensures the highest level of ADVENTURE HQ service is given to each customer making a transaction at the cash wrap area.
 </li>
 <li>
 Maintains excellent presentation of all ADVENTURE HQ merchandise within and around the cash wrap area, including display wall cases.
 </li>
 <li>
 Completes any regular sales transactions involving cash, credit, checks, etc.
 </li>
 <li>
 Ensures the highest level of ADVENTURE HQ service is given to each customer.
 </li>
 <li>
 Completes any regular sales transactions involving cash, credit, checks, etc.
 </li>
 <li>
 Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
 </li>
 <li>
 Attain proficiency with the point of sale system by acquiring system utilization skills.Ensure integrity is maintained through attention to policy and procedure.
 </li>
 <li>
 Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store sales goals.
 </li>
 </ul>
</div>

Cashier - Female Arabic Speaker

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