customer service representative Jobs in Islamabad Pakistan

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customer support executive Jobs in Islamabad Pakistan

customer support executive

customer sales executive Jobs in Islamabad Pakistan

customer sales executive

customer sales support representative Jobs in Islamabad Pakistan

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customer service & it officer

customer service order processing executive

Print Fast

Job Title: Customer Service &amp; Order Processing ExecutiveWe are looking for a proactive and detail-oriented Customer Service &amp; Order Processing Executive to join our team. This role involves handling customer interactions, managing order processing from start to finish, and ensuring smooth delivery. The ideal candidate should be organized, customer-focused, and able to work in a fast-paced environment.Key Responsibilities:<ul><li>Communicate with customers via phone, email, and messaging platforms.</li><li>Understand customer needs and provide accurate product/service information.</li><li>Process customer orders efficiently and ensure all details are recorded correctly.</li><li>Coordinate with internal teams (sales, warehouse, logistics) to ensure timely dispatch and delivery.</li><li>Track orders and keep customers updated throughout the process.</li><li>Handle customer inquiries, complaints, and after-sales support professionally.</li><li>Maintain records, reports, and documentation related to orders and customer interactions.</li><li>Support overall customer experience improvement initiatives.</li></ul>Requirements<ul><li>Previous experience in customer service or order processing preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Attention to detail and problem-solving attitude.</li><li>Team player with a positive and customer-centric approach.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Supportive and collaborative work environment</li><li>Opportunities for growth and skill development</li><li>Employee benefits as per company policy</li></ul>How to ApplyInterested candidates can send their resume to Prinyfast.adv@gmail.com or contact us at 0300-8563483.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Customer Service & Order Processing Executive

Nysonian Inc.

<div>
 
 About The Job
 
 
 
 
 Company Overview
 
 
 
 At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
 
 
 From luxury travel to fitness and wellness, our portfolio is growing fast:
 
 
 <ul>
 <li>
 NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
 </li>
 <li>
 FLO Pilates &mdash; the world&rsquo;s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
 </li>
 <li>
 REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all
 
 
 </li>
 </ul>
 Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
 
 
 With
 
 $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide
 
 , we&rsquo;ve proven what&rsquo;s possible in just a few years. But we&rsquo;re only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
 
 
 
 Position Overview
 
 
 
 This role will sit within the Order Management &amp; Aftersales team, focusing on the day-to-day processing, accuracy, and resolution of all customer orders. We are seeking a detail-oriented and proactive Executive &ndash; Order Management to join the Operations team. This role is responsible for the precise execution of the daily order flow across our D2C brands, ensuring all transactions are accurately captured, validated, and processed for the warehouse. The Executive will be the front-line specialist for order validation, exception handling, and ensuring seamless data integrity between the customer-facing front-end and the backend OMS/ERP systems.
 
 
 
 Key Responsibilities
 
 
 
 
 Order Execution &amp; Processing
 
 
 
 <ul>
 <li>
 Process and manage the daily volume of customer orders across all Nysonian brand platforms (NOBL, FLO, REDGE), ensuring immediate and accurate system entry.
 </li>
 <li>
 Perform routine checks and validation of order details, including pricing, discount codes, shipping information, and inventory allocation, prior to release to the warehouse.
 </li>
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 Manage the allocation of limited inventory, backorders, and pre-orders, ensuring timely communication to the Customer Support team for external updates.
 
 
 </li>
 </ul>
 
 Systems and Data Integrity
 
 
 
 <ul>
 <li>
 Serve as the primary user for the Order Management System (OMS), diligently maintaining the accuracy of order records, status updates, and fulfillment data.
 </li>
 <li>
 Identify and report recurring system data sync issues (e.g., inventory discrepancies, incorrect shipping method mapping) to the Manager and Tech teams.
 </li>
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 Generate daily and weekly reports on order volume, processing speed, and exception rates for analysis by the Order Management Manager.
 
 
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 
 
 <ul>
 <li>
 Act as the direct liaison between the Customer Support team and the Warehouse/Logistics partners for all order-related inquiries and exceptions.
 </li>
 <li>
 Process all post-purchase order modifications (cancellations, address changes, item edits) requested by Customer Support, ensuring all system records are updated immediately.
 </li>
 <li>
 Collaborate with the Logistics team to manage order holds, prioritization, and batch creation based on carrier cutoffs and operational needs.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Business, Logistics, or Supply Chain.
 </li>
 <li>
 1&ndash;3 years of experience in an e-commerce, D2C, or retail operations role, specifically with hands-on experience in Order Processing/Management.
 </li>
 <li>
 Proficiency with Order Management Systems (OMS), Shopify, and CRM software.
 </li>
 <li>
 High proficiency in Microsoft Excel for data analysis and reporting.
 </li>
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 Exceptional attention to detail and organizational skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities to triage and resolve order exceptions quickly.
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Daily Order Processing Accuracy Rate.
 </li>
 <li>
 After sale Queries Turnaround Time (TAT).
 </li>
 <li>
 Volume of Order Exceptions/Errors escalated to the Manager.
 </li>
 <li>
 Compliance with SOPs for order modifications (cancellations/address changes).
 </li>
 </ul>
</div>

Order Management Executive

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Inbound call center

Helpline Agent

LMKR

<div>
 
 
 Job Summary:
 
 
 
 The Business Operations Executive will act as the central coordination point across all internal departments to ensure seamless business operations. This role supports both direct and partner sales and manages end-to-end processes including quotations, orders, invoicing, and payment follow-ups. The position requires strong organizational skills, attention to detail, and the ability to work cross-functionally to maintain operational efficiency and enhance customer experience.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Coordinate with internal teams including Sales, Finance, Legal, Marketing, Customer Support, Product, and Service Delivery to ensure smooth execution of business operations.
 </li>
 <li>
 Quotation management, order processing, and documentation in line with company policies.
 </li>
 <li>
 Invoice generation and validation, ensuring compliance with contractual terms and accuracy.
 </li>
 <li>
 Track and follow up on payments, working closely with Finance and communicating with customers and partners as needed.
 </li>
 <li>
 Act as a liaison to resolve operational bottlenecks and escalate issues promptly.
 </li>
 <li>
 Maintain accurate records of quotations, orders, invoices, and payment status.
 </li>
 <li>
 Prepare and deliver periodic reports on operational performance and KPIs to management.
 </li>
 <li>
 Support continuous improvement initiatives to enhance operational workflows and customer experience.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in business operations, sales support, or order management.
 </li>
 <li>
 Strong knowledge of MS Office and ERP systems (Dynamics 365 experience is a plus).
 </li>
 <li>
 Excellent communication and coordination skills across multiple departments.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in documentation and reporting.
 </li>
 <li>
 Problem-Solving: Quickly identifies and resolves operational issues.
 </li>
 <li>
 Collaboration: Works effectively with cross-functional teams.
 </li>
 <li>
 Time Management: Handles multiple tasks and deadlines efficiently.
 </li>
 <li>
 Customer Orientation: Maintains a focus on delivering excellent service.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum: 2-3 years
 </li>
 <li>
 Preferred: 4 years
 </li>
 </ul>
 
 
 
 
 
 Education/Qualification
 
 
 <ul>
 <li>
 Minimum: Bachelor&rsquo;s degree in Business Administration, Finance, or related field.
 </li>
 <li>
 Preferred: Master&rsquo;s degree in Business Administration, Finance, or related field.
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 <ul>
 <li>
 Islamabad
 </li>
 </ul>
</div>

Business Operations Executive

Poshish Interiors

Job Title: Supply Chain ExecutiveCompany: Poshish &ndash; Pakistan&rsquo;s Leading Furniture BrandLocation: Islamabad, PakistanAbout Us: Poshish is Pakistan&rsquo;s leading furniture brand, offering high-quality home and office furniture that blends craftsmanship, comfort, and contemporary design. With a strong commitment to excellence and a rapidly growing presence, we are seeking a skilled and proactive Supply Chain Executive to join our team.Position Overview: As the Supply Chain Executive, you will be responsible for coordinating and optimizing the end-to-end supply chain process&mdash;from procurement and inventory management to logistics and vendor coordination. You will ensure smooth material flow, timely deliveries, and cost-efficient operations while maintaining high-quality standards.Key Responsibilities<ul><li>Update customers about order delivery timelines, production progress, and delays.</li><li>Handle complaints and provide after-sales support to ensure customer satisfaction.</li><li>Respond to showroom queries about stock availability and delivery schedules.</li><li>Assist with daily procurement tasks, vendor follow-ups, and purchase order tracking.</li><li>Maintain order status records and coordinate with logistics for timely dispatch.</li><li>Monitor inventory and support stock level updates.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business, or related field.</li><li>1&ndash;3 years of experience in supply chain, procurement, or customer service (retail/furniture preferred).</li><li>Excellent communication skills in English and Urdu.</li><li>Strong organizational skills with the ability to manage multiple priorities.</li><li>Proficient in MS Office / Google Workspace (knowledge of QuickBooks, Zoho, or Odoo is an advantage).</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a leading national brand.</li><li>Dynamic and collaborative work environment.</li><li>Employee discounts on premium furniture collections.</li></ul>Join Poshish and be part of a brand that&rsquo;s redefining furniture design and lifestyle in Pakistan.Job Types: Full-time, Contract Contract length: 24 monthsPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Name of your University?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Warehousing: 1 year (Preferred)</li><li>Logistics: 2 years (Preferred)</li><li>Customer Support: 2 years (Preferred)</li></ul>Work Location: In person

Supply Chain Executive

VirtueStaff

<div>
 VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver outstanding customer service by responding to inquiries via phone, email, and chat
 </li>
 <li>
 Assist customers with their account-related questions, issues, and order processing
 </li>
 <li>
 Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
 </li>
 <li>
 Document and track customer interactions and escalate unresolved issues as necessary
 </li>
 <li>
 Collaborate with team members to refine customer service processes and enhance overall client experience
 </li>
 <li>
 Help with social media management and content updates when required
 </li>
 <li>
 Provide feedback on customer service strategies and suggest improvements
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service, virtual assistance, or a similar role
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Strong problem-solving skills and a customer-first attitude
 </li>
 <li>
 Ability to multitask and manage time efficiently in a remote setting
 </li>
 <li>
 Familiarity with CRM systems and various digital communication tools
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience with social media platforms and digital marketing is a plus
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Work From Home
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Service / Virtual Assistant

Explore 666+ Customer service order processing executive in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.