call center csr - (experienced) Jobs in Rawalpindi Pakistan

call center csr - (experienced)

call center representatives (fronters) Jobs in Rawalpindi Pakistan

call center representatives (fronters)

client success representative – b2b Jobs in Rawalpindi Pakistan

client success representative – b2b

client support specialist Jobs in Rawalpindi Pakistan

client support specialist

clinical representative Jobs in Rawalpindi Pakistan

clinical representative

customer service rep

Mablay Beauty Pvt Ltd.

Join VINC&Eacute;&mdash;Where Every Customer Counts We&rsquo;re seeking a Customer Service Representative who can handle inquiries with care, professionalism, and efficiency. Be the first point of contact and help create positive, memorable experiences for every customer.Below are the details:<ul><li>Professionally communicate with customers via phone, email, and chats.</li><li>Actively listen and understand customer concerns and needs.</li><li>Provide accurate and timely information on products, pricing, stock availability, and order status.</li><li>Address and resolve inquiries and complaints efficiently and courteously.</li></ul>Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong command of English&mdash;both verbal and written.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Proactive with a strong focus on service excellence.</li></ul>Working Hours: 9:30 A.M. &ndash; 5:30 P.M., Monday to SaturdayJob Type: Full-timeWork Location: In person

Customer Service Representative (Female Only)

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

Please Read Thoroughly before you apply:Location: Bahria Town, Phase 8, RawalpindiTimings: 7 PM &ndash; 4 AMJob DescriptionComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for Amazon Pricing Analyst/E-Commerce Sales Rep.Who we are looking for:We are looking for an eager individual experienced in Amazon Pricing Analyst with excellent English Communication skills and proactive personality for our Company. As an Amazon Pricing Analyst, you will be responsible for monitoring, analyzing, and optimizing pricing strategies for various products sold on the Amazon.Job Responsibilities:&middot; You should have moderate knowledge of e-Commerce platforms (Amazon, Woo Commerce, e-Bay, Walmart Stores etc).&middot; Excellent with competitor analysis.&middot; Must have a good understanding of tools related to Amazon (Keepa, Jungle scout, helium 10).&middot; Deep understanding of B2B E-Commerce sales and operation and must be able to think strategically and perform day-to-day account management.&middot; Reach out to customers for reviews or notify them for issues with order fulfillment.&middot; Monitor order fulfillment and follow up till successful delivery.&middot; Ensure compliance with pricing policies, guidelines, and legal requirements.&middot; Should be able to formulate pricing strategy for assigned listings to maximize sales and profits.&middot; Monitor and analyze competitor pricing strategies, promotions, and market dynamics.Requirements:&middot; Bachelor's Degree in related fields.&middot; Good English communication skills&middot; Must have experience of MS Excel formulas&middot; Ability to work in Night Shift&middot; Having 1 &ndash; 2 years of experience in Relevant FieldJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

E-Commerce Sales Rep

BI COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job Title: Customer Service Representative (CSR) &mdash; Female Job Type: Full-TimeJob Description: We are hiring a confident and professional Female Customer Service Representative (CSR) with excellent communication skills to join our team at Gulberg Greens.Key Responsibilities:<ul><li>Handle customer calls, messages, and inquiries in a polite and professional manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer concerns efficiently and escalate when necessary.</li><li>Maintain customer records and follow-ups.</li><li>Ensure high levels of customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent verbal and written communication skills.</li><li>Friendly, confident, and customer-focused personality.</li><li>Basic computer skills and familiarity with CRM or call systems is a plus.</li><li>Candidates residing near Gulberg Greens will be preferred.</li></ul>Compensation:<ul><li>Competitive salary (discussed during interview).</li></ul>Location : Candidates residing near Gulberg Greens are preferableJob Type: Full-timeWork Location: In person

Customer Support Executive

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Your Cloud Campus

Location: Bahria Town, Phase 7. RawalpindiNight Shift, On-Site (9:00 PM to 6:00 AM)Packge: Basic Salary + CommissionsThis is a full-time role located on-site in Rawalpinidi, Pakistan. The person will be responsible for generating appointments through outbound calls, following up on leads, maintaining accurate records of customer interactions, and providing excellent customer service. The role requires effective communication to schedule meetings and appointments for the sales team, and to meet daily, weekly, and monthly targets.Key Responsibilities:<ul><li>Make outbound calls to potential clients to schedule appointments.</li><li>Provide exceptional customer service and maintain a professional demeanor.</li><li>Accurately update and maintain client information in the CRM system.</li><li>Meet or exceed daily and weekly call targets.</li><li>Handle client objections and inquiries with confidence.</li></ul>Qualifications<ul><li>Strong communication and interpersonal skills</li><li>Experience in customer service and sales</li><li>Proficiency in using CRM software and other related tools</li><li>Ability to meet deadlines and work under pressure</li><li>Excellent organizational and time management skills</li><li>Fluency in English, both written and verbal</li><li>Prior experience in a similar role is a plus</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personExpected Start Date: 01/01/2026

Business Development Executive

Tweety Four 7

Hiring: Customer Success Associate (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US / AUS Time Zones) Employment Type: Full-Time Open Positions: 7 Salary: PKR 100,000 &ndash; 150,000We are actively hiring Customer Success Associates (Female Candidates Only) to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.Key Responsibilities<ul><li>Support the Customer Success team in day-to-day communication with clients</li><li>Understand client requirements and assist in delivering timely solutions</li><li>Coordinate with Engineering, Support, and Operations teams to resolve client concerns</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Participate in client onboarding and training sessions</li><li>Maintain accurate client records in CRM systems</li><li>Document client feedback and support continuous service improvement</li><li>Learn and apply best practices for customer relationship management</li></ul>Job Requirements<ul><li>Bachelors degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer support, or service role (fresh graduates encouraged to apply)</li><li>Excellent verbal and written English communication skills</li><li>Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus</li><li>Strong interpersonal skills with a positive attitude and eagerness to learn</li><li>Ability to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>AUS Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 100,000 &ndash; 150,000</li><li>10 Paid Time Off (PTO) days annually</li><li>Free pick &amp; drop transportation provided by the company</li><li>Structured career growth plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us?<ul><li>Work onsite in a professional office environment</li><li>Gain hands-on experience in Customer Success &amp; Client Management</li><li>Clear growth path within the organization</li><li>Be part of a company that values learning, collaboration, and performance</li></ul>Apply NowIf youre a motivated individual with strong communication skills and a passion for customer success, wed love to hear from you.Apply today and take the next step in your career!Customer Success Associate, Customer Support Executive, Client Success, CRM, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Clients, Customer Relationship Management, Fresh Graduates JobsJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Success Associate (Female)

Explore 113+ Customer service rep in Rawalpindi Pakistan this January. Find roles across top companies and apply now to boost your career.