customer service consultant Jobs in Cairo Egypt

customer service consultant

chat customer service representative Jobs in Cairo Egypt

chat customer service representative

customer service consultant (bes) Jobs in Cairo Egypt

customer service consultant (bes)

customer service representative Jobs in Cairo Egypt

customer service representative

customer service representative (b1+ english speakers) at e& uae Jobs in Cairo Egypt

customer service representative (b1+ english speakers) at e& uae

customer service representative b1 english speakers at e uae

e& business Egypt

<div>
 e&amp; CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
 
 
 Job requirements:
 
 <ul>
 <li>
 Graduate of any major
 </li>
 <li>
 Very good up to Excellent English speakers (B1+)
 </li>
 <li>
 Flexibility with rotational shifts
 
 </li>
 </ul>
 Job Benefits:
 
 <ul>
 <li>
 Net Salary 13,500 EGP
 </li>
 <li>
 career path (insource)
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Free VPN line
 </li>
 <li>
 Salary annual increase
 </li>
 <li>
 bonus program (3k EGP)
 </li>
 <li>
 chance for promoted after 6 months
 </li>
 <li>
 Unlimited commission
 </li>
 <li>
 Referral program (6k EGP)
 </li>
 <li>
 Opportunity To travel To UAE
 
 </li>
 </ul>
 Location: Maadi, Degla Square (No transportation provided)
</div>

Customer Service Representative (B1+ English Speakers) at e& UAE

Enjaz Consultancy & Enterprise Management

<div>
 
 We are looking for a proactive and detail-oriented
 
 Customer Service Representative
 
 to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, or social media
 
 </li>
 <li>
 Address customer complaints and provide effective, professional resolutions
 
 </li>
 <li>
 Follow up on customer requests and accurately update customer records in the system
 
 </li>
 <li>
 Coordinate with internal teams to deliver comprehensive and timely solutions
 
 </li>
 <li>
 Maintain high levels of customer satisfaction and uphold quality service standards
 
 </li>
 <li>
 Document customer interactions and feedback for continuous service improvement
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required)
 
 </li>
 <li>
 At least
 
 1 year of experience
 
 in a customer service or support role
 
 </li>
 <li>
 Strong
 
 verbal and written communication
 
 skills
 
 </li>
 <li>
 Proven ability to work under pressure and resolve issues in a timely manner
 
 </li>
 <li>
 Good command of English; additional languages are a plus
 
 </li>
 <li>
 Strong organizational skills and attention to detail
 
 </li>
 <li>
 Proficient with common customer service tools, CRM systems, and Microsoft Office Suite
 
 </li>
 </ul>
</div>

Retail Customer Service Associate

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Genpact

<div>
 
 
 We are seeking a motivated and detail-oriented Ads Sales to join our team.
 
 
 
 This medium role is ideal for individuals with 2+ years of experience who are eager to learn and grow in the dynamic world of digital advertising and media buying.
 
 
 The ideal candidate will support our advertising sales efforts while gaining hands-on experience in media planning and buying.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collaborate with clients to understand their advertising goals and develop tailored ad solutions,
 </li>
 <li>
 Manage and maintain relationships with advertisers, ensuring their satisfaction and addressing concerns,
 </li>
 <li>
 Support media buying activities, including navigating ad platforms, audience targeting options, campaign performance, and provide insights to improve results,
 </li>
 <li>
 Stay updated on industry trends, digital advertising platforms, and competitor activities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business, Communications, or a related field (or equivalent experience),
 </li>
 <li>
 Strong communication and interpersonal skills,
 </li>
 <li>
 Good knowledge of English, at least B1+,
 </li>
 <li>
 Basic understanding of marketing and digital advertising concepts,
 </li>
 <li>
 Ability to multitask and manage time effectively in a fast-paced environment,
 </li>
 <li>
 Eagerness to learn media buying strategies and platforms.
 </li>
 </ul>
 
 
 
 
 
 Why join Genpact?
 
 
 <ul>
 <li>
 Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation,
 </li>
 <li>
 Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter,
 </li>
 <li>
 Accelerate your career &mdash; Get hands-on experience, mentorship, and continuous learning opportunities,
 </li>
 <li>
 Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day,
 </li>
 <li>
 Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
 </li>
 </ul>
 
 
 
 
 
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
 
</div>

Galaxia Group

<div>
 
 
 About the Role
 
 
 
 
 Galaxia Tours Dubai
 
 
 , part of
 
 
 Galaxia Group
 
 
 , is seeking an experienced and dedicated
 
 
 Tour Operator
 
 
 to join our
 
 
 Cairo-based team
 
 
 .
 
 
 
 
 This position plays a vital role in managing
 
 
 UAE destination operations
 
 
 for both
 
 
 FITs and group programs
 
 
 , with a strong focus on
 
 
 Spanish-speaking markets
 
 
 , while also supporting other
 
 
 international markets
 
 
 as needed.
 
 
 
 
 Based in Cairo, you&rsquo;ll collaborate closely with our
 
 
 Dubai team
 
 
 to ensure smooth coordination, top-quality service delivery, and the continued growth of our UAE operations.
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage
 
 UAE destination operations
 
 for FITs and groups, ensuring seamless execution and exceptional client satisfaction.
 </li>
 <li>
 Create and manage
 
 customized itineraries, quotations, and proposals
 
 that align with market and client needs.
 </li>
 <li>
 Coordinate daily operations and service execution with our
 
 Dubai-based team
 
 , maintaining efficient communication and workflow.
 </li>
 <li>
 Build and maintain
 
 relationships with UAE suppliers
 
 , including hotels, transport providers, and guides.
 </li>
 <li>
 Handle
 
 B2B communication
 
 with travel agencies and tour operators across multiple markets &mdash; especially Spain and Latin America, but also other key regions.
 </li>
 <li>
 Monitor
 
 service quality
 
 , resolve operational issues proactively, and uphold Galaxia&rsquo;s service standards.
 </li>
 <li>
 Contribute to
 
 product development and market research
 
 , identifying new trends, experiences, and openings within the UAE.
 </li>
 <li>
 Participate in
 
 periodic destination familiarization visits
 
 (1&ndash;2 times per year) to Dubai and other Emirates to stay updated on product offerings and new developments.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Degree in
 
 Tourism, Hospitality, or a related field
 
 .
 </li>
 <li>
 Minimum
 
 2&ndash;3 years of experience
 
 in tour operations, preferably managing UAE or Gulf destinations.
 </li>
 <li>
 Solid understanding of
 
 UAE destination logistics, attractions, and supplier networks
 
 .
 </li>
 <li>
 Fluency in
 
 English and Spanish
 
 (spoken and written); other languages are an asset.
 </li>
 <li>
 Excellent communication, negotiation, and coordination skills.
 </li>
 <li>
 Strong organizational abilities and attention to detail.
 </li>
 <li>
 Proficiency in
 
 MS Office
 
 and travel management systems.
 </li>
 <li>
 Proactive, solution-oriented, and comfortable working in cross-country teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Destination knowledge and operational accuracy.
 </li>
 <li>
 Customer service and problem-solving mindset.
 </li>
 <li>
 Collaborative teamwork and communication.
 </li>
 <li>
 Creativity and adaptability in a dynamic market.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Why Join Galaxia Tours Dubai
 
 
 
 
 At
 
 
 Galaxia Tours Dubai
 
 
 , we craft exceptional travel experiences that connect people with the culture and energy of the UAE.
 
 
 
 
 As part of
 
 
 Galaxia Group
 
 
 , one of the region&rsquo;s leading DMCs, you&rsquo;ll work within a multicultural, high-performing environment that values innovation, collaboration, and excellence.
 
 
 
 
 If you&rsquo;re ready to grow your career with a dynamic team bridging
 
 
 Cairo and Dubai
 
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 👉
 
 
 Apply now
 
 
 and help us deliver world-class UAE experiences from the heart of Cairo. or s
 
 
 end your CV and cover letter to
 
 
 
 jobs@galaxiagroup.com
 
 
 
</div>

Tour Operator – UAE Destination (Stationed in Cairo)

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 11/04/2025
 
 
 
 Company Description
 
 
 
 An American non-profit organization established in 1951 and headquartered in Washington, D.C., with country offices and programs in the Middle East and North Africa region and beyond. Amideast provides transformational education, training, testing, and exchanges that enable individuals, companies, and international partners to better address 21st-century challenges at home and abroad. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The English Language Program Lead is responsible for managing the English language portfolio for the Amideast/Egypt office in Cairo, which features English language offerings for fee-for-service courses S/he is responsible for the oversight of all Cairo English language and test prep public classes, in addition to Cairo&rsquo;s English language corporate clients. S/he will be responsible for ensuring the quality of the EL classes at Amideast Cairo and reporting results of development interventions to the EL Program Manager in Cairo. The English Language Programs Lead will also work closely with staff in Amideast&rsquo;s Alexandria office, the Amideast Regional Director of English Language Programs, the Regional Monitoring and Evaluation Director, and staff in other departments. Working within a team environment.
 
 
 
 Responsibilities
 
 
 
 
 Programmatic Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the orientation and training of new English language programs staff, trainers, interns, and teachers
 </li>
 <li>
 Oversee the implementation of professional development activities based on annual developmental plan for English instructors
 </li>
 <li>
 Provide financial and budgetary oversight for service for fee programs; participate in the development of annual program budgets and pricing reviews for EL programs and services
 </li>
 <li>
 Prepare Financial review on monthly basis for all service for fee projects and provide analysis for identified issues
 </li>
 <li>
 Prepare and submit reports regarding EL activities for Cairo to English Language and Training Program Managers, Senior leadership Team, and HQ
 </li>
 <li>
 Prepare historical comparative analysis for EL Department enrollment numbers and statistics
 </li>
 <li>
 Contribute to the development and achievement of annual strategic objectives and KPIs for the EL Department
 </li>
 <li>
 Contribute to the expansion of EL business through the provision of client details, possible leads, and innovative ideas
 </li>
 <li>
 Initiate the recruitment of English language instructors with HR and ensure completion of hiring process is in line with HR procedures
 
 
 </li>
 </ul>
 
 Operational Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee the day-to-day logistical planning and implementation of English language (EL) programs in Cairo to ensure quality program delivery and effective operational management
 </li>
 <li>
 Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt
 </li>
 <li>
 Create annual calendar for public classes and working with different stakeholders from other departments
 </li>
 <li>
 Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers
 </li>
 <li>
 Conduct kick off meeting before new rounds and/or new projects with all stakeholders
 </li>
 <li>
 Coordinate with the Customer Service Department regarding public registration issues if any
 </li>
 <li>
 Conduct call center training and orientation for any new service for fee EL product
 </li>
 <li>
 Participate regularly in Amideast&rsquo;s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards
 </li>
 <li>
 Identify needed trainers for customized programs and ensure launch meeting is done with Sales team
 </li>
 <li>
 Prepare revised trainer SOWs for special programs per shared proposal and launch meeting
 </li>
 <li>
 Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/ challenges faced
 </li>
 <li>
 Track book inventory and perform necessary book procurement
 </li>
 <li>
 Conduct programmatic orientation sessions for clients when needed
 </li>
 <li>
 Manage escalated complaints and concerns by public or corporate clients
 </li>
 <li>
 Follow up with finance on invoice collections and AR for corporate clients
 
 
 </li>
 </ul>
 
 Staff Management Responsibilities:
 
 
 
 <ul>
 <li>
 Participate in the selection of staff and orient and train staff under the incumbent&rsquo;s purview
 </li>
 <li>
 Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention
 </li>
 <li>
 Responsible for the review of the annual independent contractor's process with the EL team and HR department
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 QUALIFICATIONS AND SKILLS
 
 
 
 <ul>
 <li>
 Bachelor of Education or a related major
 </li>
 <li>
 A minimum of 5 years&rsquo; experience in coordinating/managing training programs
 </li>
 <li>
 Demonstrated experience leading and managing a team
 </li>
 <li>
 Experience with overseeing curriculum planning and assessment
 </li>
 <li>
 Experience with teacher training, mentoring, or coaching
 </li>
 <li>
 Extensive knowledge of e-learning and online teaching practices
 </li>
 <li>
 Extensive knowledge of the TESOL field and current ELT trends
 </li>
 <li>
 Native/near-native proficiency in spoken and written English
 </li>
 <li>
 Excellent oral and written communication and presentation skills
 </li>
 <li>
 Demonstrated problem-solving, innovation, and ability to take initiative
 </li>
 <li>
 Ability to multi-task and prioritize responsibilities
 </li>
 <li>
 Excellent computer literacy in MS Office
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Spoken and written fluency in Arabic
 </li>
 <li>
 Additional professional credentials such as Project Management Professional Certification (PMP), or Project Management for Development (PMD Pro) certification
 </li>
 <li>
 Minimum TOIEC score of 950 or equivalent
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 
 
 The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)
 
 
 <ul>
 <li>
 Computer (laptop or desktop)
 </li>
 <li>
 Printer/Photocopier/Scanner/Fax
 </li>
 <li>
 Telephone
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

English Language Programs Lead (Egypt)

Explore 908+ Customer service representative b1 english speakers at e uae in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.