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customer service representative (emiratised role)

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customer service representative emiratised role

Hilti (Canada) Corporation

What's the role? The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients. What does the role involve? As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include: <ul> <li>Process all contacts (inbound and outbound - E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.</li> <li>Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.</li> <li>Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location's and contact details into SAP system.</li> <li>Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.</li> <li>Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.</li> <li>Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.</li> <li>Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation - if processed by the individual, sales, productivity, quality.</li> </ul> What you need is: <ul> <li>UAE National Family Book (to comply with the UAE Emiratization law)</li> <li>A Bachelor's Degree</li> <li>Proficiency in English (verbal and written)</li> <li>Good computer skills (ideally SAP)</li> <li>An excellent telephone manner</li> <li>Exceptional interpersonal and negotiation skills</li> <li>High commitment to customer satisfaction</li> <li>Team playing skills with strong customer orientation</li> <li>Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area</li> </ul> Why should you apply? Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you're from. What do we offer? Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

Customer Service Representative (Emiratised Role)

Hilti Emirates

<div>
 
 What's the role?
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 Who is Hilti?
 
 
 
 Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
 
 
 
 What does the role involve?
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 <ul>
 <li>
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 </li>
 <li>
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 </li>
 <li>
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 </li>
 <li>
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 </li>
 <li>
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 </li>
 <li>
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 </li>
 <li>
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 </li>
 </ul>
 We're proud to have a Customer Service that answers our customer's calls within 10 seconds.
 
 
 
 What do we offer?
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 What you need is:
 
 
 
 <ul>
 <li>
 UAE National Family Book (to comply with the UAE Emiratization law)
 </li>
 <li>
 A Bachelor&rsquo;s Degree
 </li>
 <li>
 Proficiency in English (verbal and written)
 </li>
 <li>
 Good computer skills (ideally SAP)
 </li>
 <li>
 An excellent telephone manner
 </li>
 <li>
 Exceptional interpersonal and negotiation skills
 </li>
 <li>
 High commitment to customer satisfaction
 </li>
 <li>
 Team playing skills with strong customer orientation
 </li>
 <li>
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 </li>
 </ul>
 
 Why should you apply?
 
 
 
 Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.
 
 
 We look forward to receiving your application!
</div>

Hilti Group

<div><div><div><div>WHAT'S THE ROLE?
The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include: 
 
 
<ul><li>To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
</li><li>To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
</li><li>To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
</li><li>To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
</li><li>To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
</li><li>To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
</li><li>To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
</li></ul><div>We're proud to have a Customer Service that answers our customer's calls within 10 seconds.
</div>WHAT DO WE OFFER?
Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
WHAT YOU NEED IS:
<ul><li>UAE National Family Book (to comply with the UAE Emiratization law)
</li><li>A Bachelor&rsquo;s Degree
</li><li>Proficiency in English (verbal and written)
</li><li>Good computer skills (ideally SAP)
</li><li>An excellent telephone manner
</li><li>Exceptional interpersonal and negotiation skills
</li><li>High commitment to customer satisfaction
</li><li>Team playing skills with strong customer orientation
</li><li>Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
</li></ul>WHY SHOULD YOU APPLY?
Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.
We look forward to receiving your application!
</div></div><div><div>APPLY NOW
<div></div><div><div>Share</div>
</div><div></div><div><div><div>Save</div></div></div></div></div></div></div>

Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

Emirati Customer Service Representative

Connex Emirates

Career Level : Junior LevelSalary : 3000Industry : Customer ServiceLast Date : February 28, 2025Location : DubaiCustomer Service RepresentativeWe are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply! Key Responsibilities <ul><li>Assist customers with inquiries, complaints, and service requests.</li><li>Provide information about products and services.</li><li>Handle phone calls, emails, and live chat support.</li><li>Process orders, returns, and exchanges efficiently.</li><li>Maintain customer records and update databases.</li><li>Resolve customer issues with a positive and problem-solving approach.</li><li>Ensure high levels of customer satisfaction.</li></ul> Requirements <ul><li>Previous experience in customer service is a plus.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle multiple tasks and work under pressure.</li><li>Good problem-solving and interpersonal skills.</li><li>Proficiency in Microsoft Office and CRM systems is an advantage.</li><li>Willingness to work flexible shifts, including weekends and holidays.</li></ul> What We Offer <ul><li>Competitive salary and performance-based incentives.</li><li>Career growth and professional development opportunities.</li><li>Friendly and team-oriented work environment.</li></ul>

Customer Service Representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Explore 5888+ Customer service representative emiratised role in Dubai this November. Find roles across top companies and apply now to boost your career.

5888 customer service representative emiratised role jobs IN Dubai

Customer Service Representative (Emiratised Role)

Customer Service Representative (Emiratised Role)

Customer Service Representative (Emiratised Role)

Customer Care Representative

Emirati Customer Service Representative

Customer Service Representative

Customer Service Representative