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customer service representative

C D General Trading LLC

Pay: 3,000.00 (AED) - 3,500.00 (AED) per monthJob description:NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timeApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Customer Service Representative

مجموعة الطاير

<div></div><div>About Us 
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into lifestyle retail, representing leading brands across Beauty, Home, Fashion, and Hospitality. Our brands include Bloomingdale&rsquo;s, Harvey Nichols, and Armani, to name just a few.
Job Purpose 
To provide exceptional customer service by attending to guest tables in a professional and efficient manner, while maximizing sales and ensuring overall customer satisfaction.
Essential Roles and Responsibilities
Functional Responsibilities<ul><li>
Deliver positive and professional service to the highest standards, exceeding customer expectations.</li><li>
Accurately take and process customer orders in a timely manner.</li><li>
Follow the sequence of service standards as per brand guidelines.</li><li>
Anticipate customer needs, ensuring attentiveness without being intrusive.</li><li>
Demonstrate thorough knowledge of all menu items to confidently describe and recommend products.</li><li>
Ensure consistent food quality and adherence to brand and company standards.</li><li>
Manage table set-up and close-down within assigned sections, ensuring quick turnaround.</li><li>
Maintain cleanliness and hygiene standards at all times.</li><li>
Work within operational standards to ensure compliance with company and municipality food and beverage guidelines.</li><li>
Complete all administrative tasks accurately and on time, including customer database cards.</li><li>
Process customer payments in authorized modes, issue receipts, and reconcile sales with receipts.</li><li>
Carry out additional tasks as assigned by management.</li></ul>
People Management Responsibilities<ul><li>
Support colleagues and contribute to a positive team environment.</li><li>
Assist in training and guiding new team members when required.</li></ul> 
<div><h3 class="jobSectionHeader"> 
Job Requirements</h3>
Education/Certification<ul><li>
Certification in Food and Beverage or Catering is an advantage.</li></ul>
Experience<ul><li>
1&ndash;2 years of relevant experience in the catering or hospitality industry.</li></ul>
Knowledge and Skills<ul><li>
Strong customer service orientation.</li><li>
Ability to work under pressure in a fast-paced environment.</li><li>
Excellent communication and interpersonal skills.</li><li>
Teamwork and collaboration.</li><li>
Basic knowledge of team leadership and training is an advantage.</li></ul></div></div>

Server

finance solutions

Responsible for providing excellent customer service, answering customer questions, and maintaining a pleasant customer experience.Develop strong relationships with customers, vendors, and stakeholders by providing high-quality customer service.Credit card sales job requires an employee to process and record credit card transactions accurately and efficiently.Comprehensive knowledge of credit card processing, including terminology and regulations.Excellent ability to multitask, prioritize tasks, and meet deadlines in a timely manner.Job Type: Full-timePay Up to : AED7,000.00 per monthLOCATION - DUBAI / ABU DHABIArabic speaking Only Job Type: Full-timePay: Up to AED10,000.00 per month

Relationship Officer

Consultants Medical Centre

We are looking for a Sales Promoter to join our pharmacy team. The candidate will be responsible for assisting customers, promoting pharmacy products, and ensuring excellent customer service.Responsibilities:<ul><li>Promote and explain pharmacy products to customers</li><li>Assist in achieving sales targets</li><li>Provide excellent customer service and support</li><li>Maintain product displays and ensure proper stock arrangement</li><li>Support the pharmacy team in day-to-day operations</li></ul>Requirements:<ul><li>Previous experience in sales or pharmacy promotion is an advantage</li><li>Good communication and interpersonal skills</li><li>Positive attitude and customer-oriented approach</li><li>Preference will be given to female candidates from Nepal</li></ul>What We Offer:<ul><li>Supportive and professional work environment</li><li>Attractive compensation package</li><li>Opportunity to grow within the organization</li></ul>Job Types: Full-time, Permanent, Contract

Sales Promoter

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 Merchandise:
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Six Construct

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide. 
Job Description 
<ul><li>
Telephone Handling &amp; Help Desk (CAFM)<ul><li>
Answer inbound calls and log them on CAFM.</li><li>
Make outbound calls to process customer complaints.</li><li>
Maintain helpdesk-related documents.</li><li>
Ensure smooth coordination between help desk and operations.</li><li>
Maintain knowledge of helpdesk policies and procedures.</li><li>
Achieve key performance indicators (KPIs) and support team members.</li><li>
Proactively monitor and address outstanding maintenance calls.</li><li>
Gather feedback from departments and update customers.</li><li>
Coordinate with helpdesk operators.</li><li>
Ensure timely completion of work as per service level agreement.</li><li>
Update and maintain CAFM data.</li><li>
Issue maintenance plans monthly and ensure compliance.</li><li>
Complete task-related data loading on CAFM.</li><li>
Manage helpdesk requests via email, chat, and WhatsApp.</li><li>
Maintain efficient filing systems.</li></ul></li><li>
Ensure compliance with company policies and procedures.</li><li>
Participate in special projects and support organizational functioning.</li><li>
Undertake additional duties as required for smooth departmental operation.</li><li>
Adhere to company policies and procedures.</li><li>
Promote and implement equal opportunities policies.</li><li>
Comply with safeguarding commitments.</li><li>
Manage risk and ensure compliance with health and safety policies.</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years of relevant experience in customer service &amp; call centre, preferably in Facility Management industry.</li><li>
Graduate in Higher Secondary School; Bachelor's degree in any stream is a plus.</li><li>
Sound knowledge in MS &ndash; Office, telephone etiquette, customer services certifications.</li><li>
Excellent communication skills in English &amp; Arabic read &amp; write Basic report writing skills.</li><li>
Team player.</li><li>
Customer Relationship Management</li><li>
The ability to listen to others understand and interpret their views analysis and provided advice/solutions.</li><li>
Excellent oral and written communication skills with the ability to communicate effectively with both technical and non&ndash;technical staff.</li><li>
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.</li><li>
Must be able to set and negotiate priorities with the customer &amp; contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.</li><li>
Able to concentrate and focus on a range of issues.</li><li>
Capable of working in a demand driven service.</li><li>
Process and Procedure writing skills.</li></ul> 

Additional Information 
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded &amp; engaged. Career opportunities &amp; training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration</div>

Helpdesk Operator

SMART PEOPLE REAL ESTATE MANAGEMENT

We are looking for a dynamic individual for the post of Receptionist / Admin Assistant. Should be proficient is Excel. Actively participating in office decision making along with being a strong team player is what we are looking for. Should pay attention to details and carry out duties even without supervision on some occasions. Having strong personality to handle customers and should be able to work under pressure.1. Maintain proper record of Receipts and Payments2. Daily follow of maintenance in cost effective way.3. Customer service is also a part of this job4. Proper check on outstanding amount and their follow up.5. Daily duties include preparing various reports as per higher management's request.Salary - 1,500/- with Accommodation and VisaLanguages - English, Hindi &amp; Arabic.Work timings(break duty) - 9:30am to 1:30pm then 4:30pm to 9:30pmLunch break - 1:30pm to 4:30pmShould move to company provided accommodation.Job Types: Full-time, Permanent, FresherPay: From AED1,500.00 per monthApplication Question(s):<ul><li>Can you move to company provided accommodation...?</li></ul>Experience:<ul><li>Admin or receptionist: 1 year (Required)</li></ul>Language:<ul><li>ENGLISH, HINDI &amp; ARABIC (Required)</li></ul>

Receptionist / Admin Assistant

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