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customer service representative

Lobo Management

<div>
 
 Our client, a leading FMCG distribution company, is currently seeking a
 
 Customer Service Representative
 
 
 
 
 
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
 </li>
 <li>
 Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold.
 </li>
 <li>
 Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request.
 </li>
 <li>
 Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years' of relevant work experience
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
 
 
 
 The work schedule consists of 5 days a week, with the weekly day off potentially falling on any day of the week.
 
 
 
 
 
 
 
 Note: We understand that working with an alcohol company may not be suitable for everyone. If you are comfortable with this aspect, we would be pleased to receive your application. We truly appreciate your interest in this opportunity.
 
 
 
 
</div>

Customer Service Representative

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
Job Description
REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:<ul><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Provides telephone customer service regarding the company's services and/or products.</li><li>
Identifies customer's needs and determines appropriate action</li><li>
Promotes and sells the company's products or services.</li><li>
Investigates and resolves complaints.</li><li>
Uses a computer system to track questions and answers as well as enter and track the status of orders.</li><li>
Evaluates and resolves customer complaints professionally and tactfully.</li><li>
Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.</li><li>
Authorizes credit memos/refunds within policy and according to established procedures.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Implement account service strategies.</li><li>
Principal liaison with marketing and sales for assigned customers.</li><li>
Implementation of marketing programs for assigned accounts.</li><li>
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.</li><li>
Initiate and implement initiatives which improve customer service and responsiveness.</li><li>
Coordinate with Logistics and Operations on capacity planning and scheduling.</li><li>
Champion customer needs and follow up on customer inquiries.</li><li>
Provide responsive order management support including order entry, or expediting and shipment information to customers.</li><li>
Proactively communicate supply chain issues and provide alternatives.</li><li>
Attend technical training seminars.</li><li>
Back-up team-members when workload makes this necessary.</li></ul> 
Qualifications 
Qualifications
Requirements:<ul><li>
Degree or Equivalent Diploma required.</li><li>
2.-3 years in Customer Service or related experience is a plus.</li><li>
Good written, verbal and telephone communication skills.</li><li>
Good data entry and organizational skills. Detailed oriented and good follow-up skills</li><li>
Able to effectively manage many priorities and issues.</li><li>
Understanding of applicable computer systems, such as Microsoft Office and function specific software.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Provides telephone customer service regarding the company's services and/or products.</li><li>
Identifies customer's needs and determines appropriate action</li><li>
Promotes and sells the company's products or services.</li><li>
Investigates and resolves complaints.</li><li>
Uses a computer system to track questions and answers as well as enter and track the status of orders.</li><li>
Evaluates and resolves customer complaints professionally and tactfully.</li><li>
Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.</li><li>
Authorizes credit memos/refunds within policy and according to established procedures.</li><li>
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.</li><li>
Implement account service strategies.</li><li>
Principal liaison with marketing and sales for assigned customers.</li><li>
Implementation of marketing programs for assigned accounts.</li><li>
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.</li><li>
Initiate and implement initiatives which improve customer service and responsiveness.</li><li>
Coordinate with Logistics and Operations on capacity planning and scheduling.</li><li>
Champion customer needs and follow up on customer inquiries.</li><li>
Provide responsive order management support including order entry, or expediting and shipment information to customers.</li><li>
Proactively communicate supply chain issues and provide alternatives.</li><li>
Attend technical training seminars.</li><li>
Back-up team members when workload makes this necessary.</li><li>
Partner with Inside Sales to assist in achieving sales goals.</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sharaf DG Energy

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Sharaf DG

Aaban services

Customer, Sales &amp; Team Coordinator &ndash; Job DescriptionPosition SummaryThe Customer, Sales &amp; Team Coordinator is responsible for supporting sales operations, coordinating with customers, and ensuring smooth communication across internal teams. The role focuses on customer service, sales support, documentation, scheduling, and ensuring that all team tasks are carried out efficiently.Contact 0558598834Key ResponsibilitiesCustomer Coordination<ul><li>Serve as the main point of contact for customers for inquiries, follow-ups, and service support.</li><li>Handle customer calls, emails, and complaints professionally and promptly.</li><li>Maintain strong customer relationships to ensure high satisfaction and repeat business.</li><li>Coordinate order processing, delivery updates, and service scheduling.</li></ul>Sales Coordination<ul><li>Support the sales team with quotations, proposals, contracts, and documentation.</li><li>Prepare sales reports, customer records, and follow-up lists.</li><li>Assist in lead management, tracking inquiries, and updating CRM or databases.</li><li>Coordinate with finance and logistics teams for billing, payments, and product delivery.</li><li>Follow up with customers for pending orders, payments, and renewals.</li></ul>Team Coordination<ul><li>Ensure smooth communication between field staff, management, and other internal departments.</li><li>Schedule team meetings, prepare minutes, and track action points.</li><li>Monitor team tasks, deadlines, and project progress.</li><li>Help organize team activities, assignments, and daily work plans.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Management, or related field (preferred).</li><li>Minimum 1&ndash;3 years of experience in customer service, sales support, or office coordination.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Ability to work under pressure and manage deadlines.</li></ul>Personal Attributes<ul><li>Friendly and customer-focused</li><li>Detail-oriented and efficient</li><li>Proactive and good at problem-solving</li><li>Team player with a positive attitude</li></ul>Working Conditions<ul><li>Office-based position with regular interaction with customers and sales teams</li><li>Standard working hours, with occasional flexibility depending on business needs</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Henkel

<div>
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Coordination of orders between internal factories in line with the customer order requirements.
 </li>
 <li>
 Working with stakeholders on developing order schedules, outlining tasks, durations, dependencies, and milestones.
 </li>
 <li>
 Identifying potential risks and developing mitigation strategies.
 </li>
 <li>
 Continuously monitoring and managing risks throughout the project/order lifecycle.
 </li>
 <li>
 .Liaison for Finance with regards to price discrepancies, collection or credit issues and billing reconciliation.
 </li>
 <li>
 Product information, deliveries, order status and inventory levels. Provide guidance where needed.
 </li>
 <li>
 Coordination with demanding customers and resolving various order related concerns.
 </li>
 <li>
 Primary point of contact for all order related communications. Post sales support and addressal of customer queries.
 </li>
 <li>
 Providing regular project/order updates, status reports, and performance metrics.
 </li>
 <li>
 Collaborate with sales and product teams to implement customer feedback.
 </li>
 <li>
 Generate/compile various reports and correspondence as requested by Management, Sales and Customers.
 </li>
 <li>
 Utilize organization&rsquo;s ERP, SAP to manage projects/orders + material allocations.
 </li>
 <li>
 Ensuring organization&rsquo;s On Time Performance on all orders are not impacted and maintained at 95% and above.
 </li>
 <li>
 Basic understanding of financial transactional documents e.g. Letter of Credit (LC)
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Economics, Data Analytics, Strategic Management, Engineering, or a related field
 </li>
 <li>
 5 years of experience in customer service within a multinational organization
 </li>
 <li>
 Structured problem-solver with a strategic mindset
 </li>
 <li>
 Clear and confident communicator who can translate complex analysis into concise, decision-ready insights
 </li>
 <li>
 Highly organized, reliable, and effective in a fast-paced, matrixed environment
 </li>
 <li>
 Arabic language skills are a plus but not required
 </li>
 <li>
 Demonstrated experience in market research, data analysis, and strategic planning with a strong execution focus
 </li>
 <li>
 Proven track record of leading strategic initiatives, managing multiple stakeholders, and presenting to senior leadership
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 4,500 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 4,500 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED5,000.00 per month

Customer Service Representative (Female)

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2301 customer service representative jobs IN Dubai Jobs In United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (Female)