customer service representative

Concentrix

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 Essential Functions/Core Responsibilities
 
 
 
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 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
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 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
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 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
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 Maintain basic knowledge of client products and/or services
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 Prepare complete and accurate work including appropriately notating accounts as required
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 Participate in activities designed to improve customer satisfaction and business performance
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 Offer additional products and/or services
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 Track, document and retrieve information in call tracking database
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 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
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 In case you are selected for a Content Moderator role, please note that:
 
 
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 The nature of the job will include accessing explicit content that includes text, picture, video etc.
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 It will involve content creation; moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
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 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
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 Candidate Profile
 
 
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 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
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 0 to 3 years of relevant experience
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 Courteous with strong customer service orientation
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 Strong computer navigation skills and PC Knowledge
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 Ability to effectively communicate, both written and verbally
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 Dependable with strong attention to detail
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 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
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 Tolerance for repetitive work in a fast-paced, high production work environment
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 Ability to work as a team member, as well as independently
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 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
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 Ability to rotate shifts, as needed
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 Based on location and/or program, additional experience/skills may be required
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 Job requirements may vary by country and will not contravene any local laws
 
 
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 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
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 Ability to effectively communicate, both written and verbally
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 Listen attentively to customer needs and concerns; demonstrate empathy
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 Clarify customer requirements; probe for and confirm understanding of requirements or problem
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 Confirm customer understanding of the solution and provide additional customer education as needed
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 Ability to learn including strong problem-solving skills
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 Demonstrate strong probing and problem-solving skills
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 Should be able to handle complex queries
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 Should be able to resolve customer queries independently
 
 
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 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 NOTICE: Recruitment Fraud Alert
 
 
 
 Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
 
 
 
 
 Learn more:
 
 
 https://www.concentrix.com/scam-warning/
 
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Customer Service Representative

Naukripay group

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 Mail:- info@naukripay.com
 
 
 
 e-commerce job description outlines responsibilities for managing online sales, focusing on website optimization, digital marketing (SEO, PPC, Email), product listings, inventory, customer experience, and sales analysis to drive revenue growth, involving tasks like creating content, running campaigns, monitoring trends, and coordinating with teams (marketing, logistics, design) to ensure smooth operations and a seamless user journey from browsing to purchase. Key elements include driving traffic, improving conversion rates, managing platforms, and reporting on performance metrics.
 
 Common Roles &amp; ResponsibilitiesWebsite Management: Updating content, managing product listings, ensuring site functionality, optimizing user experience (UX).Digital Marketing: Executing SEO, PPC, email, and social media campaigns; keyword research; analyzing campaign performance.Sales &amp; Strategy: Developing online sales strategies, analyzing sales data/trends, implementing promotions, managing online inventory.Customer Focus: Handling customer inquiries, resolving issues, ensuring timely order fulfillment with logistics.Collaboration: Working with product, design, sales, and IT teams for content, functionality, and campaigns. Key Skills &amp; RequirementsDigital Marketing (SEO, SEM, Social Media).Data Analysis (Google Analytics, sales metrics).Platform Management (e.commerce platforms like Shopify, Magento).Content Creation &amp; Management.Strong Communication &amp; Problem-Solving. Job Description Structure (Example)About Us: Brief company intro, culture, mission.Job Summary: Role overview (e..g., "manage online sales, enhance UX, drive revenue").Responsibilities: Bulleted list of key duties (e.g., "Optimize product pages," "Execute digital campaigns").Qualifications: Required skills, experience, education.What We Offer: Benefits, work environment.
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E Commerce ( Ghaziabad)

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2 customer service representative jobs IN Ghaziabad India

Customer Service Representative

E Commerce ( Ghaziabad)