customer service - english

sales representative

sales support specialist

customer service representative

Jet2.com and Jet2holidays

<div></div><div><div><div><div>Agency Employee
</div></div><div><div>45 Hours
</div></div><div><p><b>Salary</b></p>
<div>28,934 TL</div>
</div><div><p><b>Country</b></p>
<div>Turkey</div>
</div><div><p><b>What you will be doing...</b></p>
<div><div><i>As a valued member of our </i><b><i>Jet2holidays</i></b><i> Airport team, you&rsquo;ll play a key role in supporting our customers on their transfers to/from their accommodation &amp; create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal &amp; external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.</i><div><br>
<b>
What do we offer you?</b><br>
<br>
We&rsquo;re proud to provide our valued colleagues with a comprehensive range of benefits, including:</div><ul><li>
28,934 Turkish Lira Net per calendar month</li><li>
141.00 Turkish Lira Multinet per worked day</li><li>
Fixed Term contract <i>(March - October 2026)</i> via our Local Agent</li><li>
Fully paid training and IT equipment provided</li><li>
Monthly 1-to-1 meetings with your Team Leader</li><li>
Career growth across <b><i>Jet2.com &amp; Jet2holidays</i></b></li></ul><div><br>
<b>
What will I do?</b><br>
<br>
As an <b>Airport Representative</b>, you&rsquo;ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver <b>VIP industry leading customer service</b>. You&rsquo;ll be at the heart of <b>creating memories</b> for our customers.<br>
</div><ul><li><b>
Create Memories</b></li></ul><div>
Greet every customer with a warm welcome with our famous <b><i>Jet2holidays</i></b> smile. You will make our customers journey memorable from the very start.</div><ul><li><b>
Take Responsibility</b></li></ul><div>
Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.</div><ul><li><b>
Be Present</b></li></ul><div>
Represent <b><i>Jet2holidays</i></b> onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer &amp; holiday information by creating and distributing welcome packs &amp; delivering information onboard the transfer coaches.</div><ul><li><b>
Work as One Team</b></li></ul><div>
Work closely with our transfers providers &amp; support the operation outside in the coach park to ensure a VIP customer experience.<br>
<br>
<b>What do I need?</b></div><ul><li><b>
Right to Work Documents</b></li></ul><div>
As we employ on local contracts via our local agent, you will already hold <b>full right to work documents</b> for <b>Turkiye</b>.</div><ul><li><b>
Accommodation</b></li></ul><div>
You will already be living in <b>Kusadasi</b> with your <b>own accommodation</b>.</div><ul><li><b>
Flexibility</b></li></ul><div>
Your roster will include early starts, late finishes, split shifts &amp; weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.</div><ul><li><b>
Skills &amp; Experience</b></li></ul><div>
Customer service experience is a plus, but not essential. You must be solution orientated, friendly &amp; positive, confident and comfortable to use <b>digital systems</b> (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.<br>
<br>
<b>What can I expect after I have applied?</b><br>
<br>
Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short telephone interview. If successful, you will progress to the final stage, an in-person interview with our <b><i>Jet2holidays</i></b> Destination Management team.</div><div><br>
Want to know more about the role? Click the link below!<br>
<br>
Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video</div><div><br>
</div><div>
To meet some of our amazing team and for a peek into life at <b><i>Jet2holidays</i></b>, follow our Facebook Page: Jet2Careers Overseas<br>
</div><div>
Ready for Take off? Join the <b>UK&rsquo;s Number One Tour Operator</b>!</div></div></div>
</div><div><p><b>Careers With Us</b></p>
<div>Holidays Operations
</div></div><div><p><b>Careers Dept</b></p>
<div>Overseas roles in Destination
</div></div><div><p><b>Careers Team</b></p>
<div>At the Airport &amp; Transfers</div></div></div></div><div></div>

Airport Representative - based in Kusadasi

Miniclip

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   <em>
    Jr. Player Support Representative
   </em>
  </strong>
  to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    This position requires working on-site in Izmir.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Miniclip is looking for a
  <strong>
   &ldquo;Jr. Player Support Representative&rdquo;
  </strong>
  to hire in our
  <strong>
   Masomo (Turkey) Gaming Studio in &Idot;zmir.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities;
  </strong>
 </p>
 <p>
  You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities will include;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Review and manage incoming questions and feedback regarding accounts,
  </li>
  <li>
   purchases, gameplay, and technical issues by organising, tagging, and responding to
  </li>
  <li>
   tickets in line with protocol within the support tool.
  </li>
  <li>
   Identify trends in incoming enquiries and analyse the root causes of complaints
  </li>
  <li>
   across sources to drive business improvements and enhance the players&rsquo; experience.
  </li>
  <li>
   Ensuring that the information shared with players is up-to date and correct;
  </li>
  <li>
   Reporting technical issues, bugs and feedback to relevant teams (Production,
  </li>
  <li>
   Advertising, Marketing etc.);
  </li>
  <li>
   Suggesting ideas for improving player&rsquo;s experience in the game and our processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are we looking for?
  </strong>
 </p>
 <p>
  We&rsquo;re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has;
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A proven track record of providing value-driven customer service in Technology industry (1+ years of experience)
  </li>
  <li>
   The ability to work under pressure in a fast-paced, agile environment
  </li>
  <li>
   Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
  </li>
  <li>
   Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall e&ffilig;ciency
  </li>
  <li>
   Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds
  </li>
  <li>
   Knowledge of customer service-related software, ticketing systems
  </li>
  <li>
   Ability to prioritize and manage time effectively
  </li>
  <li>
   Excellent communication skills, including fluent written and spoken English
  </li>
 </ul>
 <p>
  The following skills are desirable but not essential;
 </p>
 <ul>
  <li>
   Experience in the gaming industry
  </li>
  <li>
   Knowledge of mobile gaming trends and of the mobile market in general
  </li>
  <li>
   Knowledge in GDPR and global movements on privacy and security
  </li>
  <li>
   Experience in Statistics, Project Management and/or Marketing
  </li>
  <li>
   Knowledge in Customer Experience concept
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    <u>
     What Do We Offer?
    </u>
   </em>
  </strong>
 </p>
 <p>
  💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 </p>
 <p>
  🏠 Relocation Package
 </p>
 <p>
  💵 Employee Referral Bonuses
 </p>
 <p>
  🍽️ Meal Card
 </p>
 <p>
  📚 Internal/External Training Opportunities
 </p>
 <p>
  &phone;️ Employee Support Program (Call Center Service)
 </p>
 <p>
  🎂 Birthday Leave
 </p>
 <p>
  🍳 Free Daily Breakfast
 </p>
 <p>
  🥂 Free Snacks and Beverages
 </p>
 <p>
  🩺 Private Medical Insurance
 </p>
 <p>
  🎉 Happy Hours &amp; Motivational Events
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Miniclip
  </strong>
 </p>
 <p>
  Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 </p>
 <p>
  Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 </p>
 <p>
  To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 </p>
 <p>
  https//miniclip.com/
 </p>
</div>


Junior Player Support Representative

<b>Date:</b> 2 Dec 2025
<br><br>
<b>Location:</b> Izmir, TR
<br><br>
<b>Company:</b> Miniclip
<br><br>
Job Description
<br><br>
Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team. We’re looking for a Support Representative to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
<br><br>
What will you be doing at Masomo?
<br><br>
You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities
<br><br>
<b>will include:</b><br>
Review and manage incoming questions and feedback regarding accounts,
<br>purchases, gameplay, and technical issues by organising, tagging, and responding to
<br>tickets in line with protocol within the support tool.
<br>Identify trends in incoming enquiries and analyse the root causes of complaints
<br>across sources to drive business improvements and enhance the players’ experience.
<br>Ensuring that the information shared with players is up-to date and correct;
<br>Reporting technical issues, bugs and feedback to relevant teams (Production,
<br>Advertising, Marketing etc.);
<br>Suggesting ideas for improving player’s experience in the game and our processes;
<br>What are we looking for?
<br><br>
We’re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has:
<br><br>
A proven track record of providing value-driven customer service in Technology industry (1+ years of experience);
<br>The ability to work under pressure in a fast-paced, agile environment;
<br>Excellent attention to detail and ability to follow strict procedures even with repetitive
<br>tasks;
<br>Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall eﬃciency.
<br>Ability to adapt communication to effectively engage with players and stakeholders
<br>from diverse cultural backgrounds.
<br>Knowledge of customer service-related software, ticketing systems.
<br>Ability to prioritize and manage time effectively.
<br>Excellent communication skills, including fluent written and spoken English;
<br><br>
<b>The following skills are desirable but not essential:</b><br>
Experience in the gaming industry;
<br>Knowledge of mobile gaming trends and of the mobile market in general;
<br>Knowledge in GDPR and global movements on privacy and security;
<br>Experience in Statistics, Project Management and/or Marketing
<br>Knowledge in Customer Experience concept;
<br><br>
Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
<br><br>
About Miniclip
<br><br>
Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
<br><br>
Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
<br><br>
To date, Miniclip’s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.
<br><br>
For more information, visit https://miniclip.com/

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir - T&uuml;rkiye</p></div></div></div><div></div>

Customer Service - German

<div><div><div><div><div><b>Location</b></div>
<div>&#304;zmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
&#304;zmir - T&uuml;rkiye</p></div></div></div><div></div>

Point S Tire and Auto Service

<div>
 Responsive recruiter
 <br/>
 <br/>
 Replies within 24 hours
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) matching
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Free uniforms
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Opportunity for advancement
  </li>
  <li>
   Training &amp; development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits/Perks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid time off
  </li>
  <li>
   Stable working hours
  </li>
  <li>
   Excellent Training &ndash; with opportunities for training and career advancement
  </li>
  <li>
   Medical and Accidental Benefits available after 60 days
  </li>
  <li>
   Competitive wages
  </li>
  <li>
   401(k) savings plan with company match
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Are you ready to join the winning team? At Polo's Point S Tire, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
 <br/>
 <br/>
 Our
 <strong>
  Service Advisors
 </strong>
 act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle&rsquo;s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform All Duties and skills of a Service Advisor
  </li>
  <li>
   Understand the skills and processes of Service Technician II (Retail &amp; Commercial)
  </li>
  <li>
   Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
  </li>
  <li>
   Documenting the customer's concerns and collecting relevant information.
  </li>
  <li>
   Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
  </li>
  <li>
   Providing clear explanations of recommended tires and/or services, including costs and timeframes.
  </li>
  <li>
   Providing customers with accurate cost estimates for proposed tires and/or basic services.
  </li>
  <li>
   Scheduling of tires and basic mechanical service
  </li>
  <li>
   Higher level of communication with service technicians and customers.
  </li>
  <li>
   Suggest preventive maintenance services and upsell additional services when appropriate.
  </li>
  <li>
   Educating customers about the importance of routine maintenance.
  </li>
  <li>
   Ordering necessary Tires for customers.
  </li>
  <li>
   Understanding inventory and ensuring the availability of required tires.
  </li>
  <li>
   Educating customers on tire and basic service best practices and answering questions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or Equivalent
  </li>
  <li>
   Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
  </li>
  <li>
   Willingness to pursue TIA certification with company support and assistance
  </li>
  <li>
   Valid driver&rsquo;s license and acceptable driving record required
  </li>
  <li>
   Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
  </li>
  <li>
   Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
  </li>
  <li>
   Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
  </li>
  <li>
   Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
  </li>
  <li>
   Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
  </li>
  <li>
   Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
  </li>
  <li>
   The ability to upsell services and products based on vehicle condition and customer needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Are you ready to join the winning team? At Polo's Point S Tire, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
 <br/>
 <br/>
 Compensation: $16.00 - $18.00 per hour
 <br/>
 <br/>
 Careers
 <br/>
 <br/>
 At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.
</div>


Automotive Service Advisor

<div><div><div><div><div><b>Location</b></div>
<div>&#304;zmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
&#304;zmir</p></div></div></div><div></div>

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