customer services Jobs in Jeddah Saudi Arabia

customer services

sales development representatives Jobs in Jeddah Saudi Arabia

sales development representatives

technical sales representatives Jobs in Jeddah Saudi Arabia

technical sales representatives

customer service representative

CMA CGM

<div>
 <p>
  CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for an
  <strong>
   Customer Service Officer
  </strong>
  to join our fast-growing and challenging organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Customer Services Officer
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Jeddah
 </p>
 <p>
  <strong>
   Advanced Desk Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Single-entry point for all customer care queries
 </p>
 <p>
  &bull; Full case ownership throughout the entire lifecycle &ndash; no forwarding to other departments
 </p>
 <p>
  &bull; Respond to customer calls, cases, and chats within SLA timelines
 </p>
 <p>
  &bull; Handle complaints and shipment disruptions professionally and efficiently
 </p>
 <p>
  &bull; Coordinate with internal teams to ensure timely resolution
 </p>
 <p>
  &bull; Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)
 </p>
 <p>
  &bull; Follow up on customer KPIs such as FCRR, TAT, and NPS
 </p>
 <p>
  &bull; Conduct regular meetings with customers to drive continuous improvement
 </p>
 <p>
  &bull; Identify and promote value-added services (VAS) such as Carrier Haulage or VGM
 </p>
 <p>
  <strong>
   Standard Desk:
  </strong>
 </p>
 <p>
  &bull; Manage all cases based on
  <strong>
   FIFO
  </strong>
  (First In &ndash; First Out) principle
 </p>
 <p>
  &bull; Promote and guide customers through the
  <strong>
   digital journey
  </strong>
  for a more efficient experience
 </p>
 <p>
  <strong>
   Special Desk:
  </strong>
 </p>
 <p>
  &bull; Handle Direct Delivery and Breakbulk shipments
 </p>
 <p>
  &bull; Execute and follow up on delivery processes
 </p>
 <p>
  &bull; Manage tailored solutions for special cargo and commodities
 </p>
 <p>
  &bull; Regularly meet with customers to review business needs
 </p>
 <p>
  &bull; Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.)
 </p>
 <p>
  <strong>
   Qualifications &amp; Profile:
  </strong>
 </p>
 <p>
  &bull; 2-5 years of experience in Shipping &amp; Logistics
 </p>
 <p>
  &bull; Strong customer and vendor relationship management skills
 </p>
 <p>
  &bull; Proven ability to drive change, innovation, and process improvement
 </p>
 <p>
  &bull; Excellent communication, presentation, and decision-making skills
 </p>
 <p>
  &bull; Team player with a proactive and professional attitude
 </p>
 <p>
  &bull; Proficient in MS Office applications
 </p>
</div>


Customer Services

MAERSK

<p></p><div><p><b>Operations
</b></p><ul><li>Receiving, planning, booking, processing, and monitoring execution of customer's inbound and outbound orders; and Distribution planning &amp; execution
</li><li>Generate and maintain the following reports for the relevant customer (Plant Dispatch Report, Stock Receiving Report, Inbound Report, Port Shuttling Report, Customs Clearance plus Daily &amp; Monthly KPIs Report &amp; Staff Attendance Report).
</li><li>Troubleshooting and solving customer's issues and responding to customer inquiries.
</li><li>Coordinate with Local Procurement, Vendor Manager and Execution team for procurement, forecasting and daily operations.
</li><li>Assisting Hub Distribution Supervisor in daily execution of operations
</li><li>Arranging Empty Container inventory as per flow
</li><li>Report issues of Trucking Capacity, Storage capacity, people capacity, equipment capacity to direct supervisor.
</li><li>Engage actively in work improvement projects.
</li><li>Engage in new customers implementation projects.
</li></ul><p><b>Customer Services
</b></p><ul><li>Handle all customer(s)&rsquo; requests in accordance to SLA and contractual obligations.
</li><li>Assist Supervisor in preparation of monthly business review meetings with the customer.
</li><li>Constant coordination with customer focal point for volumes forecast and accordingly planning the trucking / distribution capacity.
</li></ul><p><b>Reporting &amp; Invoicing
</b></p><ul><li>Responsible for creating monthly service invoice and tackling customer(s)&rsquo; inquiries.
</li><li>Ensures that Performance reports, invoicing are timely and accurate
</li><li>Jobholder should expect to carry out his/her duties even beyond the Office working hours.
</li></ul><p>To ensure the business continuity, Weekends/Holidays duties will be assigned to Job-holder based on the business needs and workload management.
</p><p></p><ul><li>Bachelor&rsquo;s Degree, in Maritime and Transport science. (Business Administration as an advantage)
</li><li>Minimum 2 years of experience in a similar role
</li></ul><div></div><ul><li><b>Based around King Abdullah Economic city / Rabigh area. The facility is based in King Abdullah Economic zone and
</b></li></ul><p><b>Incumbent must attend his/her work daily at site.
</b></p><ul><li>Fluent in English &amp; Arabic
</li></ul><div></div><ul><li>WMS / ERP / MS Office Knowledge
</li></ul><ul><li>Experience in Warehousing and Distribution operations. Hands-on operational person.
</li></ul><div></div><ul><li>Drive for results &ndash; can be counted on to meet/exceed goals consistently, steadfastly pushing self and vendors for results
</li><li>Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
</li><li>A team layer with high sense of urgency and problems solving mindset.
</li></ul><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

PetroChemical Hub - Customer Associate

Steel Force Building Materials Trading

<p><b>Position: </b>Assistant Counter Salesman</p><p><b>Company: </b>A leading provider of hardware, building materials and construction materials</p><p><b>Responsibilities:</b></p><ul><li>Assisting customers at the counter by providing product information and offering suggestions based on their requirements.</li><li>Maintaining the cash register and processing sales transactions.</li><li>Sorting and stocking merchandise and monitoring inventory levels.</li><li>Providing excellent customer service by ensuring customer satisfaction and resolving complaints.</li><li>Collaborating with team members to achieve sales targets and store objectives.</li></ul><p><b>Experience/Skills:</b></p><ul><li>Experience in sales, preferably in the hardware or building materials sector.</li><li>Excellent communication and interpersonal skills.</li><li>Good knowledge of hardware and construction materials.</li><li>Strong organization skills and attention to detail.</li><li>Ability to multitask and handle customer queries efficiently.</li><li>Proficiency in using cash registers.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From &#65020;1,800.00 per month</p>

Assistant Counter Salesman (Hardware, Building materials )

Sihamco

<div><h3 class="jobSectionHeader"><b>About Luca Land</b></h3><p>
Luca Land is a fun, safe, and engaging experience venue for dog-owners and their pets. We focus on delivering high quality guest service, ensuring a welcoming environment, and maintaining operational excellence. As an Usher at Luca Land, you will be one of the first faces our guests (and their dogs!) meet &mdash; you&rsquo;ll help shape their experience.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Greet guests warmly as they arrive and check them in (verify bookings, wristbands/cards, dog-passes).
</li><li>Guide guests to their designated areas (play zones, seating lounges, caf&eacute; area, restrooms).
</li><li>Provide information and directions: for example the rules of the park, dog-play zones, safety protocols, restrooms, refreshment stands.
</li><li>Monitor guest flow and crowd movement in the park to ensure safe and orderly access and egress of zones.
</li><li>Assist guests with special requirements (e.g., owners with small children, elderly guests, dogs needing assistance).
</li><li>Ensure that safety rules are followed&mdash;both for human guests and dogs (e.g., ensuring dogs are leashed/unleashed per zone rules, behaviour checks).
</li><li>Keep assigned areas clean and presentable: pick up litter, ensure seating and dog-resting zones are tidy, check that signage is clear.
</li><li>Report any safety hazards, damaged equipment, or incidents involving guests or dogs to the supervisor promptly.
</li><li>Help during event days or special activities: may include putting out equipment, guiding guests, managing lines, assisting with exits.
</li><li>Participate in pre-shift briefings, adhere to uniform and dress code, and maintain high standards of guest service.
</li><li>Any other duties assigned by management to support smooth park operation.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
High school diploma or equivalent preferred.
</li><li>Good communication skills (English and Arabic preferred) with friendly demeanour.
</li><li>Comfortable working in a dynamic, outdoor/indoor environment (standing/walking for long periods).
</li><li>Ability to interact with the public in a professional, helpful way; comfortable around dogs and pet-owners.
</li><li>Basic problem-solving skills, calm under pressure, able to manage guest enquiries and escalate as needed.
</li><li>Team-player attitude, willing to help other staff when required.
</li><li>Flexibility with working hours: weekends, evenings, and event days as required.
</li><li>Previous experience in customer service, hospitality, or venue operations is a plus.</li>
</ul><p></p><p><b>
About The Company</b></p><p>
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p><p>
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p><p><b>
Crafting a Homegrown Legacy</b></p><p>
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p><p><b>
Our Signature Brands</b></p><p>
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p><p>
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p><p><b>
We Are Only Getting Started!</b></p><p>
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p><p><b>
People First</b></p><p>
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p><p><b>
Benefits</b></p><p>
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:</p><ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul><p></p><p><b>Join Us</b></p><p>
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></div>

Usher - Lucu Land

Montblanc

<div>
 <strong>
  MAIN PURPOSE
  <br/>
  <br/>
 </strong>
 As an Ambassador of Montblanc, the jobholder will be based in a boutique in Jeddah and will be responsible for selling brand merchandise within the specified standards and enhancing the brand image.
 <br/>
 <br/>
 <strong>
  Sales
  <br/>
  <br/>
 </strong>
 <strong>
  KEY RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Undertake direct sales with clients of the brand.
  </li>
  <li>
   Ensure that all sales are processed in accordance with required procedures using the systems provided.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Merchandise Display
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all merchandise in the boutique is displayed within the brand requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inventory Control
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with monthly stock takes and the tagging of merchandise.
  </li>
  <li>
   Ensure that all merchandise is controlled at all times and that shrinkage does not occur.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  After Sales Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist clients with their returns and queries, ensuring that brand image is enhanced and client expectations are met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all cash, receipts, invoices and documentation are handled in accordance with company policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Relationship
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build client database by acquiring new customers as well as enhancing relationships with current clients.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Sales Associate

<p></p><div><ul><li>Act as contact point for assigned customers and be their advocate internally within Maersk.
</li><li>Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
</li><li>Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
</li><li>Responsible for creation of hub related invoices, its dispatch and assist finance in follow up of outstanding charges.
</li><li>Manage / improve day to day process interaction with customers
</li><li>Be fully responsible for customer satisfaction
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
</li><li>Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
</li><li>In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
</li><li>Always behave in a manner consistent with and loyal to the A.P. Moller &ndash; Maersk values.
</li></ul><p><b>Operations
</b></p><ul><li>Create the daily deliveries and orders.
</li><li>Ensure that daily transactions are closed on-time (GR, GN, etc.) and no pending or open transactions.
</li><li>Work closely with WMS support team in solving system errors.
</li><li>Work closely with IT team to troubleshoot network problem or failures.
</li><li>Responsible for the stock inventory accuracy and managing the daily cycle counts and monthly wall-to-wall counts.
</li></ul><p><b>Customer Services
</b></p><ul><li>Prepare all the required reports as per Customer and Maersk requirements.
</li><li>Extract operational KPI&rsquo;s
</li><li>Manage the monthly score card
</li><li>Jobholder should expect to carry out his/her duties even beyond the Office working hours.
</li><li>To ensure the business continuity, Weekends/Holidays duties will be assigned to Jobholder based on the business needs and workload management.
</li><li>When required and based on management decision, Jobholder should expect travelling to Jeddah head office for meeting or trainings.
</li></ul><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Petrochemical Account Supervisor

<div></div><div><div><div><div><div>Jeddah, 02, SA
</div></div></div></div><div><div><div><div>Permanent<br>
</div></div></div></div><div></div><div><div><p>Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.</p>
</div></div><div><div><div><div><p><b>MAIN PURPOSE</b></p>
<p>
As an Ambassador of Montblanc, the jobholder will be based in a boutique in Jeddah and will be responsible for selling brand merchandise within the specified standards and enhancing the brand image.</p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Sales:</b></div>
<ul>
<li>Undertake direct sales with clients of the brand.</li>
<li>Ensure that all sales are processed in accordance with required procedures using the systems provided.</li>
</ul>
<div><b>Merchandise Display:</b></div>
<ul>
<li>Ensure that all merchandise in the boutique is displayed within the brand requirements.</li>
</ul>
<div><b>Inventory Control:</b></div>
<ul>
<li>Assist with monthly stock takes and the tagging of merchandise.</li>
<li>Ensure that all merchandise is controlled at all times and that shrinkage does not occur.</li></ul><br>
<div></div>
<div><b>
After Sales Service:</b></div>
<ul>
<li>Assist clients with their returns and queries, ensuring that brand image is enhanced and client expectations are met.</li></ul><br>
<div></div>
<div><b>
Administration:</b></div>
<ul>
<li>Ensure that all cash, receipts, invoices and documentation are handled in accordance with company policies and procedures.</li></ul><br>
<div></div>
<div><b>
Client Relationship:</b></div>
<ul>
<li>Build client database by acquiring new customers as well as enhancing relationships with current clients.</li></ul></div></div></div></div></div><p></p>

Explore 218+ Customer service representative in Jeddah Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

218 customer service representative jobs IN Jeddah Saudi Arabia

Customer Services

PetroChemical Hub - Customer Associate

Assistant Counter Salesman (Hardware, Building materials )

Usher - Lucu Land

Sales Associate

Petrochemical Account Supervisor

Sales Associate