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customer service representative

Alghanim INDUSTRIES

Date: 8 Dec 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary Job Responsibilities
 
<ul>
<li>Welcomes customers and ushers them to the lounge area</li>
<li>Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports</li>
<li>Direct customers to the appropriate sales consultant based on rotation order</li>
<li>Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …</li>
<li>BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant</li>
<li>Responsible for filling and sharing daily showroom reports</li>
</ul>
Candidate Requirements
 <ul>
<li>Must be able to speak and write Arabic and English</li>
<li>Must be self-motivated, dedicated and able to handle demanding customers</li>
<li>Prioritize customer satisfaction</li>
<li>Pleasant personality</li>
<li>Presentable and professional</li>
<li>Able to work on computer (word, excel, internet etc…)</li>
<li>College graduate or high school diploma with good command of English</li>
<li>Team player and punctual</li>
<li>Willing to work two shifts or straight shift based on business demands</li>
</ul>
Education

Customer Service Representative

BJ Beauty Cosmetics

A leading beauty company in Kuwait is looking for a Sales &amp; Customer Service Representative to handle sales, customer support, and collections, with the ability to work both indoors and outdoors as required.Key Responsibilities:<ul><li>Manage daily sales operations and achieve monthly targets.</li></ul><ul><li>Respond to customers via phone and WhatsApp professionally and promptly.</li></ul><ul><li>Conduct outdoor visits to clients, stores, and partners when needed.</li></ul><ul><li>Follow up on customer orders from inquiry to delivery.&bull; Handle payment collections and ensure proper closing of payments.</li></ul><ul><li>Build strong, long-term relationships with customers, including VIP clients.</li></ul><ul><li>Coordinate with warehouse staff and delivery drivers.</li></ul><ul><li>Prepare daily and weekly sales reports.</li></ul><ul><li>Enter and update data in company systems (CRM &ndash; POS &ndash; Shopify).</li></ul><ul><li>Use CRM tools to manage customer interactions; experience with Zoho CRM is preferred.</li></ul><ul><li>Use AI tools (LLM-based, such as ChatGPT) to improve communication, write responses, organize work, and enhance customer service.</li></ul><ul><li>Understand beauty products and recommend suitable options to customers.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s degree is mandatory.</li></ul><ul><li>Previous experience in sales or customer service (preferably in beauty or retail).</li></ul><ul><li>Excellent communication and persuasion skills.</li></ul><ul><li>Fluency in Arabic and English (spoken and written).</li></ul><ul><li>Strong experience using CRM systems - Zoho CRM is a plus.</li></ul><ul><li>Ability to use AI/LLM tools (e.g., ChatGPT) in daily work.</li></ul><ul><li>Organized, detail-oriented, and able to work under pressure.</li></ul><ul><li>Valid driving license and personal car are preferred due to outdoor work requirements.</li></ul>Working Hours:<ul><li>Sunday to Thursday</li></ul><ul><li>Indoor + outdoor duties</li></ul><ul><li>Location: Hawally</li></ul>Job Type: Full-time

Female Indoor/Outdoor Sales & Customer Service Representative

sahab line

We are looking for a professional and dedicated Customer Service Representative to join our Abaya Fashion Brand team. The ideal candidate must have excellent communication skills, a strong customer-service mindset, and the ability to handle customers with elegance and professionalism, ensuring a premium shopping experience that reflects our brand identity.Responsibilities:<ul><li>Handle customer inquiries related to abayas, sizing, fabrics, customization, orders, and deliveries.</li><li>Respond to customers via WhatsApp, Instagram, website, and phone in a professional and timely manner.</li><li>Provide accurate information about products, prices, availability, and promotions.</li><li>Follow up on orders from confirmation until delivery and after-sales service.</li><li>Handle complaints and resolve issues efficiently and politely.</li><li>Maintain high standards of customer satisfaction and brand image.</li><li>Update customer data, orders, and notes accurately on the system.</li><li>Coordinate with tailoring, packing, and delivery teams to ensure smooth operations.</li><li>Adhere to all company policies and procedures.</li></ul>Job Type: Full-timePay: From KD200.000 per month

Customer Service

Oru roaster

1. Customer Service<ul><li>Greet customers warmly and take orders accurately.</li><li>Provide menu guidance and recommend drinks based on customer preferences.</li><li>Maintain a friendly, positive attitude during all customer interactions.</li></ul>2. Beverage Preparation<ul><li>Prepare all hot and cold beverages (coffee, tea, specialty drinks) according to company recipes and standards.</li><li>Ensure consistency in taste, temperature, and presentation.</li><li>Maintain speed and accuracy during peak hours.</li></ul>3. Coffee Quality Management<ul><li>Calibrate machines daily to ensure the best extraction and flavor.</li><li>Grind coffee beans as required, ensuring correct dose and texture.</li><li>Monitor freshness of beans, milk, and ingredients.</li></ul>4. Equipment Handling<ul><li>Operate espresso machines, grinders, brewers, blenders, and POS systems.</li><li>Perform routine cleaning of coffee machines and follow maintenance guidelines.</li><li>Report any machine malfunction immediately.</li></ul>5. Cleanliness &amp; Hygiene<ul><li>Keep the bar area clean, organized, and sanitized at all times.</li><li>Follow all hygiene, food safety, and cleanliness standards.</li><li>Ensure proper storage of all ingredients and supplies.</li></ul>6. Teamwork<ul><li>Coordinate with baristas, servers, and supervisors for smooth operations.</li><li>Support during busy hours and assist in other tasks when needed.</li></ul>7. Customer Feedback<ul><li>Handle complaints politely and escalate to supervisors if required.</li><li>Maintain high customer satisfaction through service quality.</li></ul>Job Type: Full-time

Barista

Date: 11 Dec 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 Our Baristas are responsible for serving our customers the best beverage and food, while maintaining service and brand standards.
 Job Responsibilities
 
Deliver the highest levels of customer service in line with brand standards
 
Produce & serve all drinks and food to brand standards & recipes
 
Maintain stock levels/availability by replenishing display/fridges and rotating stock within company guidelines/planograms
 
Maintain standards of Health, Safety & Cleanliness
 
Upsell and demonstrate product knowledge by answering and suggesting to the customers to maximize sales
 
Operate the till in line with brand training
 
Maintain hygiene standards inside the store and patio area and regularly check that all areas are in compliance to company standards
 
Complete all tasks required by the daily cleaning schedule
 
Ensure all food & beverage items are delivered and displayed as per standard
 
Candidate Requirements
 
Friendly outgoing personality
 
Communicate confidently with customers
 
Flexible approach
 
Willing to learn
 
Shows initiative
 
Ability to work within a team and individually (dependent on volume of shift)
 
Reliable/committed
 
Worked within a customer facing environment
 
Worked in Hospitality/Retail Industry
 
Education High School / Diploma Bachelor’s Degree

Zegna

<div>
 JOB CONTENT
 
 
 To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
 
 
 
 Key Responsibilities
 
 
 
 
 FUNCTIONAL RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.
 </li>
 <li>
 Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
 </li>
 <li>
 Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
 </li>
 <li>
 Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
 </li>
 <li>
 Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
 </li>
 <li>
 Maintain personal grooming standards as advised by the Store Manager.
 </li>
 <li>
 Maintain clean and organized display, fitting rooms and stock areas.
 </li>
 <li>
 Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
 </li>
 <li>
 Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
 </li>
 <li>
 Recruit customers for the database, accurately entering their details on the system.
 </li>
 <li>
 Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
 
 
 </li>
 </ul>
 
 Education, Experience, Functional Skills And Knowledge
 
 
 
 
 Education/ Qualification
 
 
 
 <ul>
 <li>
 High school qualification
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 4 to 6 years retail sales or customer service experience.
 
 
 </li>
 </ul>
 
 Functional Skills &amp; Specific Knowledge
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Pleasant personality and good grooming
 </li>
 <li>
 Passion for retail industry
 
 
 </li>
 </ul>
 COMPETENCIES
 
 
 <ul>
 <li>
 Achievement Drive
 </li>
 <li>
 Building Relationships
 </li>
 <li>
 Empathy
 </li>
 <li>
 Influencing
 </li>
 <li>
 Serving Customers
 </li>
 <li>
 Team Working
 </li>
 <li>
 Conceptual Thinking
 </li>
 </ul>
</div>

Senior Style Advisor - The Avenues Mall

FRIEND

We are looking for a Customer Service Officer to join our team, handle customer inquiries, follow up on requests, and resolve issues quickly and professionally.Job Responsibilities:<ul><li>Respond to customer inquiries via phone/WhatsApp/email/social media.</li><li>Follow up on complaints and requests, document them, and close cases after resolution.</li><li>Enter data and update case/order status on the system.</li><li>Coordinate with the team to ensure fast solutions and improve customer experience.</li></ul>Requirements:<ul><li>Good English skills (reading, writing, and communication).</li><li>Good computer skills (Word/Excel, email, and dealing with support systems/admin dashboards).</li><li>Strong communication skills and professional attitude.</li><li>Ability to work under pressure and manage time well.</li><li>Previous customer service experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: KD200.000 - KD250.000 per monthExpected hours: 48 per week

Customer service

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