customer service representative

city squares

Location: Muscat Oman Employment Type: Full-timeAbout City SquaresCity Squares &ndash; Oman Branch is an extension of our Saudi-based consulting and investment services group, established to support businesses and investors operating in the Sultanate of Oman. The Oman branch focuses on administrative management, government coordination, visa and immigration services, and operational support. We handle work, employment, and business visas, ensuring full compliance with local regulations. Working closely with regional headquarters, City Squares Oman plays a key role in aligning local operations with international standards and supporting strategic growth across the Gulf region.Role OverviewWe are seeking a motivated and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a service-oriented mindset.Key Responsibilities<ul><li>Handle customer inquiries through phone, email, and in-person communication</li><li>Provide accurate information about company services and processes</li><li>Resolve customer complaints and issues in a professional and timely manner</li><li>Maintain customer records and update information in company systems</li><li>Coordinate with internal departments to resolve customer requests</li><li>Follow company policies, procedures, and service standards</li><li>Prepare basic reports related to customer interactions and feedback</li><li>Ensure a positive and professional customer experience at all times</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s degree preferred</li><li>Previous experience in customer service or a related role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customers calmly and professionally</li><li>Good organizational and time-management skills</li><li>Proficiency in basic computer applications</li><li>Arabic and English language proficiency preferred</li></ul>نوع الوظيفة: دوام كامل

Customer Service Officer

LIFE LINE HUMAN RESOURCE

Requirements:<ul><li>Proven experience as a waiter/waitress or in customer service.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Professional appearance and attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Basic math skills for handling cash and processing payments.</li><li>Knowledge of food safety regulations is a plus.</li></ul>Job Type: Full-timePay: RO200.000 - RO250.000 per monthExperience:<ul><li>casual dinning: 2 years (Required)</li></ul>Language:<ul><li>tagalog (Required)</li></ul>

Waiter

CRYSTAL FLASH LLC

Sales Executive Please note that applications must be submitted through the company&rsquo;s website only. Applications sent via email will not be considered. Please apply to this linkhttps://crystal-flash.odoo.com/jobs/sales-executive-65Job DescriptionWe are looking for a motivated and professional salesperson for our showroom (lighting and electrical), with excellent communication skills to effectively engage with customers. The ideal candidate will be skilled in selling products, persuading customers, and delivering high-quality service.Requirements:<ul><li>Native Arabic speaker with strong communication skills</li><li>English language proficiency</li><li>Proven experience in sales or customer service.</li><li>Passionate about negotiation, learning, and customer satisfaction.</li><li>Ability to persuade customers effectively.</li><li>Highly motivated, with a positive and energetic attitude.</li><li>Background in electrical engineering is a plus.</li><li>Age below 30 years old</li></ul>Age Limit:<ul><li>22-30 years old</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>Driver's License (Preferred)</li></ul>Job Type: Full-timePay: RO300.000 per month

Sales Executive

MedNet Global Healthcare Solutions LLC

<div>
 
 
 Customer Service Officer for MN SPC - Omani National
 
 
 
 As a member of
 
 Munich Re
 
 the
 
 MedNet Oman
 
 is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
 
 &ldquo;Officer - Customer Service&rdquo;
 
 who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.
 
 
 
 Your Job:
 
 
 <ul>
 <li>
 Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
 </li>
 <li>
 Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
 </li>
 <li>
 Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
 </li>
 <li>
 Strengthening the business relationship with Insurance companies and intermediaries.
 </li>
 <li>
 Educating, strengthening and enhancing individual member relationships and experiences.
 </li>
 <li>
 Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
 </li>
 <li>
 Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
 </li>
 <li>
 Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 <li>
 Computer Literacy (MS Word, MS Excel, MS PowerPoint)
 </li>
 <li>
 Good spoken and written communication skills (English &amp; Arabic)
 </li>
 <li>
 Knowledge related to medical terminology.
 </li>
 <li>
 Health Insurance industry / market knowledge would be an added advantage.
 </li>
 <li>
 Flexibility to work on shift basis.
 </li>
 <li>
 Quality focus and customer oriented
 </li>
 <li>
 Ability to handle objections raised by customers.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s (Medical) degree or bachelor&rsquo;s degree in Paramedic
 </li>
 <li>
 Multilingual (Arabic and English)
 </li>
 <li>
 Omani nationals.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 2 years&rsquo; experience in a customer service/call center role within a hospital /medical insurance environment.
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
 
 
</div>

Customer Service Officer - Omani Nationals

<div>
 <ul>
 <li>
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
 </li>
 <li>
 Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
 </li>
 <li>
 Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
 </li>
 <li>
 Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
 </li>
 <li>
 Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
 </li>
 <li>
 Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
 </li>
 <li>
 Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
 </li>
 <li>
 Provide any requested information and report accurately and in a timely manner to the clients.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
 </li>
 <li>
 5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
 </li>
 <li>
 Excel proficiency in using standard office software (Microsoft office studio)
 </li>
 <li>
 Health Insurance industry / market knowledge.
 </li>
 <li>
 Knowledge related to medical terminology would be a plus.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Excellent knowledge of MS office and Computer literacy.
 </li>
 <li>
 People management skills &amp; Customer Oriented.
 </li>
 <li>
 Complaint management skill &amp; Problem solving.
 </li>
 <li>
 Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Officer – Complaint Management

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

Steel Force Building Materials Trading

Position: Assistant Counter Salesman (Building Materials &amp; Hardware)Location: Muscat, OmanCompany: A leading provider of hardware, building materials and construction materialsResponsibilities:<ul><li>Assisting customers at the counter by providing product information and offering suggestions based on their requirements.</li><li>Maintaining the cash register and processing sales transactions.</li><li>Sorting and stocking merchandise and monitoring inventory levels.</li><li>Providing excellent customer service by ensuring customer satisfaction and resolving complaints.</li><li>Collaborating with team members to achieve sales targets and store objectives.</li></ul>Experience/Skills:<ul><li>Experience in sales, preferably in the hardware or building materials sector.</li><li>Excellent communication and interpersonal skills.</li><li>Good knowledge of hardware and construction materials.</li><li>Strong organization skills and attention to detail.</li><li>Ability to multitask and handle customer queries efficiently.</li><li>Proficiency in using cash registers.</li></ul>Job Types: Full-time, PermanentPay: From RO170.000 per month

Assistant Counter Salesman

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