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customer service representative (remote) Jobs in Sharjah

customer service representative (remote)

customer service representative remote

PulseMediaNL (EMEA REGION)

<div>
 We are currently seeking a highly motivated and service-oriented
 
 Customer Service Representative (Remote)
 
 to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.
 
 
 As a Remote Customer Service Representative, you will act as the primary liaison between the organization and its customers. In this role, you will represent the company&rsquo;s values and brand voice while working diligently to ensure a consistently positive customer experience. Your efforts will directly contribute to customer satisfaction, long-term retention, and overall brand loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.
 
 
 This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Provide high-quality customer service through both inbound and outbound communications
 
 
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
 
 
 Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
 
 
 Maintain a consistently professional, courteous, and customer-focused communication style
 
 
 Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
 
 
 Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
 
 
 Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
 
 
 Adhere to company policies, procedures, workflows, and customer service standards
 
 
 Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
 
 
 Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
 
 
 Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals
 
 
 
 Required Qualifications
 
 
 
 Demonstrated experience in customer service, customer support, call center, or contact center environments
 
 
 Exceptional verbal and written communication skills with a strong attention to detail
 
 
 Proven ability to work independently and remain productive in a remote, work-from-home setting
 
 
 Strong analytical, problem-solving, and conflict resolution capabilities
 
 
 High degree of empathy, professionalism, patience, and emotional intelligence
 
 
 Proficiency in using CRM platforms, help desk software, and digital communication tools
 
 
 Excellent time management, multitasking, and organizational skills
 
 
 Access to a reliable high-speed internet connection and a quiet, professional home workspace
 
 
 
 Preferred Qualifications
 
 
 
 Prior experience in a remote customer service or work-from-home role
 
 
 Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
 
 
 Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics
 
 
 
 What We Offer
 
 
 
 A fully remote work environment
 
 
 
 Competitive Compensation Commensurate With Experience And Qualifications
 
 
 
 Flexible scheduling options, where applicable
 
 
 Comprehensive onboarding, paid training, and continuous professional development opportunities
 
 
 Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
 
 
 A collaborative, inclusive, and supportive organizational culture
 
 
 Performance-based incentives, recognition programs, and opportunities for growth
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs
 
 
 
 How To Apply
 
 
 
 Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.
</div>

Customer Service Representative (Remote)

<div>
 
 Role Overview
 
 
 
 We are seeking motivated and customer-focused
 
 Entry Level Customer Agents
 
 to support customers in a fully remote, work-from-home environment. This role is ideal for individuals starting their careers, career switchers, or anyone looking to gain hands-on experience in
 
 customer service, customer support, and customer experience (CX)
 
 .
 
 
 As an Entry Level Customer Agent, you will serve as a first point of contact for customers, helping answer questions, resolve basic issues, and provide a positive, professional experience across multiple communication channels.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, phone, or support platforms
 </li>
 <li>
 Provide clear, accurate, and friendly assistance regarding products, services, or account questions
 </li>
 <li>
 Follow step-by-step procedures and support guidelines to resolve customer issues
 </li>
 <li>
 Document customer interactions, notes, and resolutions in CRM or ticketing systems
 </li>
 <li>
 Escalate complex or unresolved issues to senior support or supervisors when needed
 </li>
 <li>
 Maintain a professional and empathetic tone during all customer interactions
 </li>
 <li>
 Meet response time, quality, and customer satisfaction targets
 </li>
 <li>
 Support account updates, basic troubleshooting, and general service requests
 </li>
 <li>
 Protect customer information and follow data privacy and security guidelines
 </li>
 <li>
 Collaborate with remote team members and participate in training and coaching sessions
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 No prior customer service experience required (training provided)
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic computer skills and comfort using online tools and systems
 </li>
 <li>
 Ability to follow instructions, workflows, and quality standards
 </li>
 <li>
 Good time-management and organizational skills
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Reliable internet connection and access to a computer suitable for remote work
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Previous experience in retail, hospitality, call center, or customer-facing roles
 </li>
 <li>
 Familiarity with chat support, email support, or phone-based customer service
 </li>
 <li>
 Positive attitude, patience, and willingness to learn
 </li>
 <li>
 Interest in customer experience (CX), customer success, or support operations
 
 
 </li>
 </ul>
 
 Work Environment &amp; Details
 
 
 
 <ul>
 <li>
 Fully remote / work-from-home position
 </li>
 <li>
 Entry-level role with structured onboarding and ongoing support
 </li>
 <li>
 Flexible scheduling options based on coverage needs
 </li>
 <li>
 Performance feedback, coaching, and skill development opportunities
 </li>
 <li>
 Potential for long-term engagement and career growth
 
 
 </li>
 </ul>
 
 Career Growth Opportunity
 
 
 
 This role provides a strong foundation in customer support and communication skills. Successful Entry Level Customer Agents may advance into senior customer support, quality assurance, training, customer success, or operations roles.
 
 
 
 Key Skills
 
 
 
 Entry Level Customer Agent, Remote Customer Support, Customer Service Representative, Customer Experience (CX), Chat Support, Email Support, Call Center Jobs, Virtual Customer Support, Remote Hiring, Customer Care, Support Associate
</div>

Entry Level Customer Agent (Remote)

Orchid Medical Center

Job description:Job Title: Experienced Female Sales Representative (MEDICAL EXPERIENCE )*Location: SHARJAHMonthly Salary + IncentivePosition Summary:We are seeking a highly motivated and experienced Female Sales Representative to join our dynamic team. The ideal candidate will have a proven track record in sales, particularly within the healthcare or medical industry, and will be adept at building strong relationships with clients and stakeholders.Key Responsibilities:- Develop and implement effective sales strategies to promote our medical services.- Identify and target potential clients, including hospitals, clinics, and healthcare professionals.- Build and maintain strong relationships with existing and new clients.- Conduct presentations and demonstrations of our medical services.- Meet and exceed sales targets and objectives.- Collaborate with the marketing team to enhance promotional efforts.- Provide exceptional customer service and address client inquiries and concerns promptly.please send your CV to ( dr.mona@omc1.ae )Job Type: Full-time<ul><li>EXPERIENCE : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

FEMALE SALES & MARKETING REPRESENTATIVE

Bin Horaiz Holding Group

Job Title: Sales Representative. Experience Required: 2 to 4 years. Location: Northern Emirates (Sharjah, Ras Al-Khaimah, Fujairah, Um Al-Quwain, Ajman)Eligibility: Experience in plastics and food products and Open to all nationalities.Job Summary:Achieve the assigned sales targets within the designated area by presenting the company&rsquo;s products to customers and building strong relationships with them. Supervise merchandisers&rsquo; activities to ensure proper product display and availability at points of sale. Open new markets to expand the company&rsquo;s business scope and increase its customer base, while continuously following up on the collection of payments from the market. Additionally, monitor market and customer needs, ensuring customer satisfaction by delivering high-quality service that enhances the company&rsquo;s image and increases its market share.Key Responsibilities:&middot; Monitor merchandiser performance to ensure proper product display and availability at points of sale.&middot; Receive and collect invoice amounts from customers in accordance with approved financial procedures.&middot; Ensure that collected amounts match invoices and records with no discrepancies.&middot; Continuously monitor product expiration dates at points of sale.&middot; Record and document expired items according to approved forms and procedures.&middot; Receive returned products from customers and ensure they meet the relevant conditions and policies.&middot; Prepare daily/weekly reports on damaged, expired, and returned products and submit them to the direct manager.&middot; Ensure not getting any GRV from the markets.&middot; Ensure products which are delivered as per LPO to the markets are sold in the markets.&middot; Follow up on customer and market needs.&middot; Open new markets and expand product distribution coverage.&middot; Continuously follow up on payment collections from customers and ensure their commitment to payment schedules.&middot; Build strong relationships with customers to ensure their satisfaction and strengthen brand loyalty.&middot; Handle customer inquiries and resolve product- or service-related issues promptly and effectively.&middot; Prepare regular reports on sales performance, customer activity, and market and competitor status.&middot; Monitor the implementation of sales and promotional plans and ensure merchandisers&rsquo; compliance.&middot; Submit periodic reports and observations to the direct manager to support decision-making.Requirements&middot; Diploma or Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field.&middot; Good knowledge of the company&rsquo;s products, the local market, and distribution methods.&middot; Minimum of 2 to 4 years of experience in field sales or distribution, preferably in the food or FMCG sector.&middot; Demonstrated ability to achieve monthly and annual sales targets in line with established plans.&middot; Experience in monitoring merchandisers&rsquo; performance at points of sale and ensuring compliance with display and distribution standards.&middot; Valid driving license and ability to travel daily for field visits is Must.To Apply: Please send your updated CV to: hr@binhoraiz.ae Include &ldquo;Sales Representative - Northern Emirates&rdquo; in the subject line.Job Type: Full-time

Sales Representative

<div>
 
 Role Overview
 
 
 
 We are looking for a highly motivated and organized
 
 Junior Administrative Assistant
 
 to provide comprehensive
 
 administrative, clerical, and operational support
 
 in a fully remote, work-from-home environment. This entry-level role is ideal for individuals seeking to launch or grow a career in
 
 administration, office support, business operations, or virtual assistance
 
 .
 
 
 In this role, you will support daily office operations, maintain accurate records, and assist internal teams with essential administrative tasks. This position offers hands-on experience, skill development, and exposure to real-world remote business operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day administrative support to team members and supervisors
 </li>
 <li>
 Assist with calendar management, meeting scheduling, and coordination of virtual meetings
 </li>
 <li>
 Perform accurate data entry, file maintenance, and digital document organization
 </li>
 <li>
 Prepare, format, and update spreadsheets, reports, and internal documentation
 </li>
 <li>
 Track tasks, deadlines, and follow-ups to support workflow efficiency
 </li>
 <li>
 Support office operations by maintaining organized records and standardized documentation
 </li>
 <li>
 Respond to internal administrative requests in a timely and professional manner
 </li>
 <li>
 Assist with onboarding documentation and coordination for new team members
 </li>
 <li>
 Maintain confidentiality and handle sensitive information appropriately
 </li>
 <li>
 Follow established administrative procedures and contribute to process improvements
 </li>
 <li>
 Collaborate with remote team members using online communication and productivity tools
 </li>
 <li>
 Support general business operations, customer support teams, or project coordination as needed
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional education or coursework is a plus
 </li>
 <li>
 Entry-level experience in administrative support, office assistance, customer service, internships, or clerical roles preferred but not required
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Clear written and verbal communication abilities
 </li>
 <li>
 Basic proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail)
 </li>
 <li>
 Comfort working with digital tools, spreadsheets, and online systems
 </li>
 <li>
 Ability to work independently in a remote, self-directed environment
 </li>
 <li>
 Reliable internet connection and access to a computer suitable for remote work
 
 
 </li>
 </ul>
 
 Preferred Skills And Competencies
 
 
 
 <ul>
 <li>
 Experience supporting remote or distributed teams
 </li>
 <li>
 Familiarity with task-management, collaboration, or project-tracking tools
 </li>
 <li>
 Strong attention to detail and ability to follow documented procedures
 </li>
 <li>
 Willingness to learn new systems, tools, and administrative processes
 </li>
 <li>
 Positive attitude, reliability, and strong work ethic
 </li>
 <li>
 Interest in long-term growth within administrative or operations roles
 
 
 </li>
 </ul>
 
 Work Environment &amp; Details
 
 
 
 <ul>
 <li>
 Fully remote / work-from-home position
 </li>
 <li>
 Entry-level role with structured onboarding and ongoing support
 </li>
 <li>
 Flexible scheduling with clearly defined tasks and deadlines
 </li>
 <li>
 Opportunity for long-term engagement based on performance
 </li>
 <li>
 Exposure to cross-functional teams and remote collaboration
 
 
 </li>
 </ul>
 
 Role Impact &amp; Growth Opportunity
 
 
 
 This role supports the smooth functioning of daily operations by ensuring information is organized, tasks are tracked, and teams have the administrative support they need. Over time, the position offers opportunities to build core office skills, gain experience in remote operations, and grow into more advanced administrative or operations roles.
 
 
 
 Key Skills
 
 
 
 Junior Administrative Assistant, Entry Level Remote Jobs, Administrative Support, Office Support, Virtual Assistant, Operations Support, Remote Office Assistant, Clerical Support, Data Entry, Scheduling, Document Management, Business Operations, Team Support, Administrative Coordinator
</div>

Junior Administrative Assistant Support (Remote)

Amphenol Energy Technolgies

The Customer Service Representative at Amphenol Middle East (AME) is responsible for supporting customers by providing accurate and timely information regarding orders, quotations, product availability, and delivery schedules.
 This role manages order entry, monitors order status, and coordinates with internal departments to ensure customer requirements are clearly communicated and fulfilled. The CSR works closely with sales, engineering, production, quality, and logistics teams to maintain a high level of customer satisfaction and ensure accurate documentation throughout the order lifecycle.
 
Knowledge / Skills: 
<ul>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer applications</li>
<li>Experience working within ERP or order processing systems</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong organizational and problem-solving skills</li>
<li>High attention to detail and accuracy in documentation</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Self-motivated with the ability to work independently and take ownership of responsibilities</li>
<li>Ability to interpret basic technical documentation such as drawings, specifications, and order requirements</li>
<li>Commitment to continuous improvement and professional development</li>
</ul>
Qualifications / Education / Experience: 
<ul>
<li>High School Diploma required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred</li>
<li>Minimum 3–5 years of experience in customer service, order management, or a related role within a manufacturing or industrial environment</li>
<li>Experience working with ERP systems and order processing tools preferred</li>
<li>Strong interpersonal skills with the ability to communicate effectively with customers and internal teams</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Proficiency in English (written and verbal) required</li>
</ul>
Duties / Responsibilities: 
<ul>
<li>Provide timely and accurate responses to customer inquiries regarding pricing, product availability, order status, and shipment updates</li>
<li>Receive and process customer orders, ensuring accuracy of product specifications, quantities, pricing, and delivery requirements</li>
<li>Enter and maintain customer orders, quotes, and related documentation in the ERP system</li>
<li>Coordinate with engineering, production, supply chain, and logistics teams to ensure customer requirements are understood and fulfilled</li>
<li>Monitor order status and proactively communicate delays or changes to customers while identifying potential solutions</li>
<li>Maintain customer records, cross-reference files, and shipping information within internal systems</li>
<li>Support contract review processes to ensure customer orders align with product specifications and internal capabilities</li>
<li>Review and interpret manufacturing drawings, blueprints, and technical specifications when required to confirm order accuracy</li>
<li>Assist with resolving customer concerns including returns, exchanges, or warranty requests in coordination with the Quality team</li>
<li>Work with internal teams to investigate product issues and support root cause analysis when required</li>
<li>Maintain a high level of professionalism and represent the company positively in all customer interactions</li>
<li>Ensure accurate documentation and maintain organized records for all customer transactions</li>
<li>Support continuous improvement initiatives related to customer service processes and order management</li>
</ul>
Location: 
<ul>
<li>Ajman, United Arab Emirates (facility relocating to Sharjah in the near future)</li>
</ul>
Benefits and Compensation: 
Amphenol Middle East offers a competitive compensation and benefits package in accordance with local labor regulations. Benefits may include medical insurance, annual leave, public holidays, visa sponsorship (where applicable), and end-of-service gratuity.

Customer Service Representative

PulseMediaNL (MENA REGION)

<div>
 
 Role Overview
 
 
 
 We are seeking a detail-oriented and reliable
 
 Data Entry Specialist
 
 to support remote operations by accurately entering, updating, and maintaining data across internal systems and databases. This role is ideal for individuals who are highly organized, deadline-driven, and comfortable working independently in a fully remote environment.
 
 
 The Data Entry Specialist plays a critical role in ensuring
 
 data accuracy
 
 ,
 
 information integrity
 
 , and
 
 operational efficiency
 
 , supporting teams across functions such as operations, customer service, finance, research, or administration.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accurately enter, update, and maintain data in spreadsheets, databases, and internal systems
 </li>
 <li>
 Review data for completeness, consistency, and accuracy; identify and correct errors as needed
 </li>
 <li>
 Process large volumes of information while maintaining high attention to detail
 </li>
 <li>
 Organize, classify, and standardize data according to established guidelines and procedures
 </li>
 <li>
 Verify source documents and digital records to ensure data integrity
 </li>
 <li>
 Maintain confidentiality and handle sensitive information responsibly
 </li>
 <li>
 Generate basic reports and data summaries when required
 </li>
 <li>
 Collaborate remotely with team members to meet productivity and quality targets
 </li>
 <li>
 Follow documented workflows, data standards, and turnaround-time requirements
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in data entry, administrative support, or a related role
 </li>
 <li>
 Strong typing skills with a high level of accuracy
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Ability to manage repetitive tasks while maintaining focus and quality
 </li>
 <li>
 Comfortable working independently in a remote, self-directed environment
 </li>
 <li>
 Reliable internet connection and access to a computer suitable for remote work
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience with Microsoft Excel, Google Sheets, or similar spreadsheet tools
 </li>
 <li>
 Familiarity with CRM systems, databases, or data management platforms
 </li>
 <li>
 Basic understanding of data quality control and validation processes
 </li>
 <li>
 Prior experience in remote or distributed teams
 
 
 </li>
 </ul>
 
 Work Details
 
 
 
 <ul>
 <li>
 Fully remote
 </li>
 <li>
 Independent contractor or project-based engagement (depending on business needs)
 </li>
 <li>
 Flexible scheduling with clearly defined deadlines
 </li>
 <li>
 Opportunity for long-term or recurring projects based on performance
 
 
 </li>
 </ul>
 
 Key Skills Required
 
 
 
 Data Entry Specialist, Remote Data Entry, Data Management, Data Accuracy, Administrative Support, Virtual Assistant, Spreadsheet Management, CRM Data Entry, Operations Support, Information Processing, Attention to Detail, Data Validation, Online Data Entry
</div>

Data Entry Specialist (Remote)

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