customer service export coordinator Jobs in Istanbul

customer service export coordinator

customer admin & billing specialist Jobs in Istanbul

customer admin & billing specialist

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer experience manager Jobs in Istanbul

customer experience manager

customer experience specialist / executive Jobs in Istanbul

customer experience specialist / executive

customer service specialist ecommerce

SYVO

<div>
 
 SYVO is looking for a&nbsp;
 
 Client Support Specialist
 
 &nbsp;to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and collaborating with internal departments to ensure a smooth and efficient client experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Act as the primary contact for assigned clients.
 </li>
 <li>
 Communicate with clients to understand and manage their requests.
 </li>
 <li>
 Complete updates or changes directly when possible.
 </li>
 <li>
 Coordinate with other departments for requests requiring additional support.
 </li>
 <li>
 Track and manage client tasks using project management tools.
 </li>
 <li>
 Ensure all client interactions are clear, timely, and professional.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent in&nbsp;
 
 English
 
 , both written and spoken.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Experience in&nbsp;
 
 customer service
 
 &nbsp;or&nbsp;
 
 client management
 
 .
 </li>
 <li>
 Proficiency in&nbsp;
 
 Excel
 
 &nbsp;for tracking, reporting, and client inventory management.
 </li>
 <li>
 Experience with&nbsp;
 
 project management tools
 
 &nbsp;(e.g., Jira).
 </li>
 <li>
 Basic understanding of&nbsp;
 
 HTML/CSS
 
 .
 </li>
 <li>
 Working knowledge of&nbsp;
 
 Photoshop
 
 &nbsp;or&nbsp;
 
 Figma
 
 .
 </li>
 <li>
 Experience with&nbsp;
 
 Zendesk
 
 &nbsp;is a plus.
 </li>
 <li>
 Familiarity with&nbsp;
 
 Google Analytics
 
 &nbsp;is a plus.
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 This position combines client communication with practical support and task coordination. You&rsquo;ll be responsible for ensuring client requests are completed accurately - whether by making updates yourself or by working with the appropriate team.
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Friendly, collaborative working environment.
 </li>
 <li>
 Opportunities for professional growth and skill development.
 </li>
 <li>
 Flexible working hours.
 </li>
 <li>
 Additional benefits and performance-based incentives.
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist eCommerce

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Segmentify

<div>
 
 
 Segmentify
 
 
 is a Customer Engagement Platform helping online businesses&nbsp; to optimise their conversion rates by enabling them to deliver a
 
 
 unique shopping experience
 
 
 for each visitor. Segmentify tracks each individual visitor&rsquo;s behaviour in real-time and offers smart product recommendations by utilising in-house developed AI technology.
 
 
 
 
 We have a
 
 
 dynamic and passionate
 
 
 compact team dedicated to creating a SaaS solution to boost eCommerce revenue. We are selected as one of the
 
 25 Machine Learning Startups to Watch
 
 by Forbes magazine. We are one of the fastest growing start-ups in AI based e-commerce solutions with multiple investment rounds and have offices in 5 countries.&nbsp;
 
 
 
 
 We build Segmentify using new and powerful web stack (Java, Spring Boot, Cassandra, MongoDB, Apache Ignite, Kafka, React.js, Webpack, Redux and JavaScript ES6) and always watch for new trends and technologies.
 
 
 
 
 
 
 
 Responsibilities&nbsp;
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Serve as the main point of contact for a portfolio of mid-to-enterprise level customers
 
 </li>
 <li>
 
 Prepare and lead regular business reviews and performance presentations
 
 </li>
 <li>
 
 Own the customer relationship from onboarding through renewal
 
 </li>
 <li>
 
 Provide training, best practices, and hands-on support to maximize product usage
 
 </li>
 <li>
 
 Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
 
 </li>
 <li>
 
 Understand clients' goals, business challenges, and how our solutions fit into their strategy
 
 </li>
 <li>
 
 Collaborate with sales for upsell and renewal opportunities
 
 </li>
 <li>
 
 Follow up regularly with clients to ensure needs are being met and identify opportunities
 
 </li>
 <li>
 
 Monitor customer health and proactively address risks or dissatisfaction
 
 </li>
 <li>
 
 Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs
 
 </li>
 </ul>
 
 
 
 
 
 Requirements&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in business, marketing, or a related field
 
 </li>
 <li>
 
 4&ndash;5 years of experience in Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing &amp; Ecommerce&nbsp;
 
 </li>
 <li>
 
 Strong communication and interpersonal skills
 
 </li>
 <li>
 
 Proven track record of driving revenue growth through upselling and cross-selling
 
 </li>
 <li>
 
 Strong problem-solving skills and the ability to think creatively
 
 </li>
 <li>
 
 Experience with CRM software and other sales and marketing tools like Zoho CRM, Hubspot, Zendesk
 
 </li>
 <li>
 
 Fluent in English&nbsp;
 
 </li>
 </ul>
 
 
 
</div>

Senior Customer Success Manager

Minerals Technologies Inc.

<div>
 
 
 Customer Service &amp; Logistics Specialist
 
 
 
 
 Specialties&nbsp;
 
 
 
 
 
 
 
 Minerals Technologies Inc.
 
 &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
 
 Consumer &amp; Specialties
 
 &nbsp;and&nbsp;
 
 Engineered Solutions
 
 .&nbsp;
 
 
 
 
 
 The
 
 &nbsp;Specialty Minerals (SMI)&nbsp;
 
 segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 
 
 
 
 
 
 
 
 
 We currently have an exciting opportunity for a
 
 Customer Service &amp; Logistics Specialist
 
 based at our facility in Istanbul, Turkey.
 
 
 
 Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 
 
 Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Daily management of logistics, warehousing, and shipments for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Manage and maintain carrier and distributor contracts in company contract management system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Booking sales orders in Oracle for local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sending problematic orders to EMEA team (hold customer)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coding proper product line on the invoices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Entering DFF columns on freight recovery report.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Preparing monthly forecast report for month end close.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure company safety targets are met.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Duties and responsibilities may be assigned or reassigned to this job at any time.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 EDUCATION and/or EXPERIENCE
 
 &nbsp;
 
 
 Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 
 
 Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 
 
 Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 
 
 Proficiency with MS Word, Excel, Outlook and Internet a must
 
 
 
 
 
 
 COMMUNICATION SKILLS
 
 &nbsp;
 
 
 Possess excellent English language verbal and written skills and effectively present communication/information when required.
 
 
 Must be reliable, well organized and able to work independently, with minimal supervision
 
 
 Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 
 
 
 
 
 
 TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Travel may occur on an infrequent basis.
 
 
 
 &nbsp;
 
 
 
 
 PHYSICAL DEMANDS
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 &nbsp;
 
 
 While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
</div>

Customer Service & Logistics Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Uzman

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Service &amp; Sales Manager
 
 
 
 
 Your Role And Responsibilities
 
 
 
 The work model for the role is:
 
 onsite
 
 
 
 You will be mainly accountable for:
 
 
 <ul>
 <li>
 Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
 </li>
 <li>
 Consulting with and advising customers on the most suitable service solutions in accordance with standard processes, procedures, and safety guidelines
 </li>
 <li>
 Creating and maintaining close relationships with customers, appreciating their needs, and providing specialist assistance and solutions
 </li>
 <li>
 Exploring the cause of simple equipment failure and making recommendations to avoid repeating the problem in the future. Complete on-site diagnostics and service calls
 </li>
 <li>
 Performing preventative maintenance Installation, maintenance and troubleshooting of domestic and international UPSs and related power protection products
 </li>
 <li>
 Manage and maintain customer relationships and follow up on customer feedback to ensure high level of customer satisfaction, giving emergency assistance
 
 
 
 </li>
 </ul>
 
 Qualifications For The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering / Electrical/Electronic or related fields
 </li>
 <li>
 Minimum 3 years of experience
 </li>
 <li>
 Experienced in UPS service and knowledge on power electronics
 </li>
 <li>
 In-depth understanding of installation, maintenance, and repair processes
 </li>
 <li>
 Use measuring and mounting tools
 </li>
 <li>
 Good knowledge of English and Turkish, Good communication skills
 </li>
 <li>
 Service logic and customer-oriented
 </li>
 <li>
 Have knowledge Microsoft office programs
 </li>
 <li>
 Having a valid driving license &amp; no obstacle for traveling
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Explore 943+ Customer service specialist ecommerce in Istanbul this December. Find roles across top companies and apply now to boost your career.