inside sales representative Jobs in Cairo

inside sales representative

business development specialist Jobs in Cairo

business development specialist

customer service coordinator Jobs in Cairo

customer service coordinator

customer service manager

data entry specialist

customer service specialist

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Support Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 Responsible for ongoing remote support of our Geidea-POS customers. Answer customer queries and resolve technical issues to provide an excellent customer experience.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Supporting Geidea POS customers and related solutions remotely through chat, phone and email.
 </li>
 <li>
 Ensuring a prompt response to all customer queries, keeping the customer informed of the progress.
 </li>
 <li>
 Provide excellent customer experience through technical support.
 </li>
 <li>
 Communicate clearly and empathetically to technical and non-technical users alike and provide a solution.
 </li>
 <li>
 Document issues and resolutions accurately, clearly and in a timely manner within the ticketing system
 </li>
 <li>
 Effectively triage the type of issue - misconfiguration, retraining, or software bug and report it to development team using internal tools.
 </li>
 <li>
 Retraining customers in software and hardware use when needed by demonstrating remotely and responding to customer questions.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-2 years&rsquo; experience in a support role in SAAS or Cloud-based POS
 </li>
 <li>
 Bachelor&rsquo;s degree or professional qualification in IT, Software, Engineering or Networking is a plus
 </li>
 <li>
 Experience with ECR, POS devices and network printers a plus
 </li>
 <li>
 Experience with support ticketing systems a plus
 </li>
 <li>
 Experience with remote access software like Team Viewer or Anydesk is a plus.
 </li>
 <li>
 Language: Fluent in English and native Arabic.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Support Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Support Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.
 
 
 Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 <ul>
 <li>
 Ensure Accuracy and reliability of the daily and fixed orders.
 </li>
 <li>
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 </li>
 <li>
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 </li>
 <li>
 Responsible to maximize the good utilization of company resources.
 </li>
 <li>
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 </li>
 <li>
 Ensure effective handling of emergency orders.
 
 
 
 </li>
 </ul>
 Deliver superior customer experience to all customers (both internal and external):
 
 
 <ul>
 <li>
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 </li>
 <li>
 Ensure all customer's feedback are communicated and follow up on the actions required.
 </li>
 <li>
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 
 </li>
 </ul>
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________
 
 
 Are you a MATCH?
 
 
 
 Education Level
 
 
 
 <ul>
 <li>
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 
 </li>
 </ul>
 
 Experience Level
 
 
 
 <ul>
 <li>
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent business English (oral and written)
 </li>
 <li>
 Motivated learner
 </li>
 <li>
 Time Management and organization skills
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Must be reliable, adaptable and detail oriented
 </li>
 <li>
 Ability to effectively work in a team environment
 </li>
 <li>
 Analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Our Differences make our Performance
 
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Al-Mansour Automotive

<div>
 
 
 
 Job Role:
 
 
 
 
 
 
 
 Our CRM Specialist are tasked with providing world-class, professional support and service to our valued customers; through providing an outstanding, memorable, and personalized attention to our clients in the service center, by assisting with service appointment scheduling, troubleshooting basic automotive questions, checking on service status, resolving and following up on any client issues brought to attention. Make outbound calls per day to clients whose service has been completed, inquiring about their experience with al Mansour and ensuring they are completely satisfied with every aspect of their visit.
 
 
 the role requires the ability to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.
 
 
 Position is also responsible for taking the lead on building reports, managing back-end administration, and helping to maintain the quality of the data found within the system.
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree in business administration or Equivalent is preferable
 
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 Good Computer Skills
 </li>
 <li>
 English Language
 </li>
 </ul>
 
 
 
 
 Minimum Experience
 
 <ul>
 <li>
 0 &ndash; 2 years of experience
 </li>
 </ul>
 
 
</div>

CRM Specialist

Nestlé

<div>
 
 POSITION SNAPSHOT
 
 
 
 
 Job Title:
 
 Customer Solutions Analyst
 
 
 
 Company:
 
 Nestl&eacute; Business Services
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Position Summary:
 
 
 
 The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to mitigate out of stock risk, managing customer expectations, and executing customer service strategies. Additionally, the role focuses on driving a smooth customer-centric journey in the Integrated Order and Account Receivables Management, minimizing waste, reducing complexities, and providing operational excellence. The individual serves as the primary point of contact and advocate for the customer, addressing root-cause problems and creating solutions to improve the overall customer experience throughout the end-to-end process.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 On-time resolution of demand capture failure exceptions to ensure smooth order flow and prevent delays in the order management process.
 </li>
 <li>
 On-time resolution of order filtering exceptions to meet customer requirements and ensure a clean backlog with no outstanding open items.
 </li>
 <li>
 Alignment with customers and internal teams on changes to avoid the recurrence of exceptions in the order management process.
 </li>
 <li>
 Resolution of order fulfillment exceptions, such as load optimization, carrier selection, appointment scheduling, delivery delays, out of stock risks, and out of stock communication, to meet service fulfillment measures as perceived by customers.
 </li>
 <li>
 Effective contribution to the continuous improvement of the order fulfillment process in collaboration with the Center of Competence.
 </li>
 <li>
 Execution of strategies from Operational Demand &amp; Supply Review to ensure stock allocation based on business and customer prioritization.
 </li>
 <li>
 Embedding customer centricity in operational meetings to support collaboration and alignment in solving out-of-stock situations.
 </li>
 <li>
 Providing visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste, and drive continuous improvements in order fulfillment.
 </li>
 <li>
 Consistently delivering high-quality service and meeting service fulfillment measures to drive customer satisfaction.
 </li>
 <li>
 Proactive data analytics on customer behavior trends and out-of-stock risks, taking inputs from demand and supply planning, sales, and customer service strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Proactive management of out-of-stock risks and generation of effective mitigation actions, including quota maintenance, transportation issue prevention, and highlighting customer order submission issues.
 </li>
 <li>
 Effective management of outputs and results of the stock allocation process within the ATP horizon, including urgent escalations and actions to solve unconfirmed products.
 </li>
 <li>
 Leveraging GLOBE functionalities to automate the allocation process and mitigate out-of-stock risk.
 </li>
 <li>
 Effective optimization of distribution costs and collaboration with cross-functional business partners such as physical logistics, demand and supply planning, transportation, and supply chain analytics.
 </li>
 <li>
 Ensuring the availability of right and on-time information for the customer solution team to address order fulfillment allocation issues or proactive out-of-stock communication.
 </li>
 <li>
 Resolution of billing exceptions in collaboration with internal teams and/or customers to ensure timely posting of documents on customer accounts and avoid collection issues.
 </li>
 <li>
 Proposing mitigation options for refusals to minimize cost impact to Nestle while considering customer interests.
 </li>
 <li>
 Coordinating the execution of returns and refusals processes with customers and internal teams to ensure smooth transfer of stocks back to Nestle or destruction as applicable.
 </li>
 <li>
 Securing relevant information, documentation, and approvals in compliance with market policy to avoid loss to Nestle and ensure correct adjustments to customer accounts.
 </li>
 <li>
 Resolving collaborated exception cases related to claims and deductions, ensuring correct and timely adjustment of customer accounts to avoid potential impacts on collection and customer experience.
 </li>
 <li>
 Professionally attending to customer queries and feedback to promote customer satisfaction.
 </li>
 <li>
 Driving and encouraging continuous improvement within the team to create a more efficient exception management process that meets all internal/external KPIs and service level agreements.
 </li>
 <li>
 Main measure:
 
 
 </li>
 </ul>
 
 COF
 
 (Customer Order Fulfilment)/OTIF (On time, In Full. Ensure customer satisfaction by delivering the product on time and in full)
 
 
 
 CSL
 
 (Customer service level)
 
 
 Untouched Order % (Optimize exception management to improve customer experience)
 
 
 Perfect Invoice (Increase customer satisfaction with accurate invoicing and simple returns/refusals)
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 1 to 4 years of customer service experience in a similar market environment, preferably in customer service, call center, customer-facing supply chain, demand and supply planning, distribution/materials handling, sales, or marketing.
 </li>
 <li>
 A college/university degree is required.
 </li>
 <li>
 Knowledge of customer service best practices and solutions.
 </li>
 <li>
 A basic understanding of the order-to-cash (O2C) flow and key business functions outside of the O2C stream.
 </li>
 <li>
 Strong attention to detail and results focus, with 2-4 years of experience in providing this within a Nestle market, region, or customer solutions environment.
 </li>
 <li>
 Experience and a strong focus on customers.
 </li>
 <li>
 Strong knowledge and expertise in supply chain and demand management.
 </li>
 <li>
 Ability to multitask and good communication skills.
 </li>
 <li>
 Ability to work well within a team environment or independently.
 </li>
 <li>
 Curiosity and intuition with a strong analytical mindset.
 </li>
 <li>
 Knowledge of supply chain end-to-end processes and customer service best practices and solutions.
 </li>
 </ul>
</div>

Customer Solution Analyst

PepsiCo

<div>
 
 Responsibilities
 
 
 
 
 Functional Responsibilities
 
 
 
 
 Monitor service quality Equipment,Spare part, Maintanance &amp; Refurbishment:
 
 
 
 <ul>
 <li>
 Prepare monthly performance report + sector KPI
 </li>
 <li>
 Analyze performance KPI per area (customer satisfaction) - Equipment/ spare parts
 </li>
 <li>
 Analyze performance KPI per area (customer satisfaction) - Maintenance/ refurbishment
 </li>
 <li>
 Prepare data for monthly meetings with partners to define actions - Maintenance/ refurbishment
 </li>
 <li>
 Prepare monthly reports on performance KPIs (based on information from the system) - Maintenance/ refurbishment
 </li>
 <li>
 Collect feedback on outsourcers&rsquo; MEM service quality from customers (qualitative feedback) - Maintenance/ refurbishment
 </li>
 <li>
 KPIs with service provider ( EMAS, ESAS, First time first right)
 </li>
 <li>
 Coolect feedback on third party&rsquo;s MEM service quality from customers (qualitative feedback) - Equipment/ spare parts
 
 
 </li>
 </ul>
 
 Monitor equipment lifecycle &amp; Collect
 
 
 equipment from customer
 
 
 :
 
 
 
 <ul>
 <li>
 Work with IoT solution provider (request for change, adjustment, development)
 </li>
 <li>
 Track all the alerts from the IoT software
 </li>
 <li>
 Align actions with Sales (recover cooperation - unblock the equipment - or pick up equipment)
 </li>
 <li>
 Receive service call from the customer
 </li>
 <li>
 Receive the data from sales (point of sales which do not want to return the equipment)
 
 
 </li>
 </ul>
 
 Telemetry tracking
 
 
 :
 
 
 
 <ul>
 <li>
 Track all the alerts from the telemetry system
 </li>
 <li>
 Manage updates of all MEM equipment movements placement and pick up
 </li>
 <li>
 Manage defined FTN alarm like no BIB, No Ice bank
 </li>
 <li>
 Manage defined alarm for Cooler
 </li>
 <li>
 Manage defined service alarm ( higher temperature, no door opening in defined time,)
 </li>
 <li>
 Manage no sign of life alarm
 </li>
 <li>
 Work with telemetry system service provider
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
 </li>
 <li>
 Coordination between MEM, Commercial and 3PL( by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU MEM teams, embedding GBS services within the organization
 </li>
 <li>
 Support the Customer Service Lead &amp; MEM Lead with all initiatives to improve GBS service offerings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 University degree or High school
 </li>
 <li>
 Proficiency in English and
 </li>
 <li>
 Previous exposure to similar role is a plus
 </li>
 <li>
 Min 1 yr experience within service or customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
 </li>
 <li>
 Excellent analytical skills and numerical abilities;
 </li>
 <li>
 Great communication and interpersonal skills;
 </li>
 <li>
 Strong Excel &amp; Office package knowledge mandatory;
 </li>
 <li>
 Results oriented;
 </li>
 <li>
 Able to handle multiple projects within tight deadlines;
 </li>
 </ul>
</div>

Supply Chain Operations Assistant Supervisor

Amanleek

<div>
 
 
 About Amanleek:
 
 
 
 
 
 Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.
 
 
 
 
 About The Role:
 
 
 
 We&rsquo;re hiring a Corporate Customer Success Executive - to manage and support our B2B (corporate) medical insurance clients after the deal is closed. You&rsquo;ll be the key point of contact for HRs and decision-makers at our partner companies&mdash;ensuring a seamless onboarding, delivering excellent ongoing service, and maintaining strong client relationships.
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main liaison for corporate clients after the medical insurance contract is signed.
 
 </li>
 <li>
 Onboard new clients and ensure they understand the coverage details, service flow, and support channels.
 
 </li>
 <li>
 Build and maintain strong, long-term relationships with HR departments and key decision-makers.
 
 </li>
 <li>
 Handle all day-to-day client needs, inquiries, and policy service requests with speed and accuracy.
 
 </li>
 <li>
 Coordinate internally with operations, underwriting, and insurance company reps to solve issues and deliver a smooth experience.
 
 </li>
 <li>
 Monitor the client experience across the full policy lifecycle and proactively identify ways to improve satisfaction and retention.
 
 </li>
 <li>
 Handle renewal preparation, gather feedback, and support upsell/cross-sell opportunities when relevant.
 
 </li>
 <li>
 Keep detailed records of all interactions and report on client activity and feedback on CRM.
 
 </li>
 <li>
 Represent Amanleek&rsquo;s values of empathy, transparency, and ownership in every interaction.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer success, account management, or client servicing&mdash; highly preferably in the insurance, healthcare industry.
 
 </li>
 <li>
 Strong communication and relationship-building skills with a professional and empathetic approach.
 
 </li>
 <li>
 Ability to manage multiple corporate clients while maintaining high service quality and retention rates.
 
 </li>
 <li>
 Organized, proactive, and solution-oriented with attention to detail.
 
 </li>
 <li>
 Comfortable working cross-functionally with internal and external stakeholders.
 
 </li>
 <li>
 Basic understanding of medical insurance products is a huge plus.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Attractive bonus scheme based on performance.
 
 </li>
 <li>
 Working with ownership &amp; growth &ndash; You&rsquo;ll have real responsibility, the space to take initiative, and support to grow your skills.
 
 </li>
 <li>
 An energetic, supportive team and a growing brand that values your voice.
 
 </li>
 <li>
 Eligibility to work in hybrid model.
 
 </li>
 </ul>
</div>

Customer Success Executive -  Corporate Insurance

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

Explore 759+ Customer service specialist in Cairo this September. Find roles across top companies and apply now to boost your career.