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customer service specialist

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Customer Service Specialist

Marriott International

<div>Additional Information 
Job Number25150597 
Job CategorySpa 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Service Expert - Arabic Speaker

PSA BDP

<div>
 
 About PSA BDP:
 
 
 
 
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 
 
 
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 
 
 
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Order processing management
 </li>
 <li>
 Customer order plausibility analysis
 </li>
 <li>
 Planning / Booking / Transportation orders
 </li>
 <li>
 Coordination/follow up of the shipment
 </li>
 <li>
 Customs processing (export/import)
 </li>
 <li>
 Documentation/administration/invoicing / filing
 </li>
 <li>
 Feedback to the customer (internal and external reporting of the shipments to thecustomer) by various means (mail, phone, EDI)
 </li>
 <li>
 Operational troubleshooting
 </li>
 <li>
 Non-conformance reporting in accordance with the KPI&rsquo;s.
 </li>
 <li>
 Cooperation with approved subcontractors in accordance with agreed rates
 </li>
 <li>
 End to end processing
 </li>
 <li>
 Punctual and flawless order handling and documentation
 </li>
 <li>
 Freight audit payments
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 A four year BS/BA degree is preferred, not required.
 </li>
 <li>
 Prefer at least two (2) years of experience handling import trafficking functions with a freight forwarder/broker.
 </li>
 <li>
 Two (2) to three (3) years of experience in customer service duties.
 </li>
 <li>
 Must be able to work in a fast paced office.
 </li>
 <li>
 Good communication, attention to detail, and organizational skills required.
 </li>
 <li>
 Candidate must possess a strong team work attitude.
 </li>
 <li>
 Candidate must be PC literate with MS Office applications.
 </li>
 </ul>
</div>

Logistics Services Executive

<div>
 Job brief
 
 
 We are looking for a Sales Specialist with excellent communication and persuasion abilities to support sales team members, develop sales programs, and set and meet the KPIs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Developing sales strategies and plans to achieve sales targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective sales approaches.
 </li>
 <li>
 Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore sales opportunities.
 </li>
 <li>
 Delivering persuasive sales presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.
 </li>
 <li>
 Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty. This involves regular communication, understanding customer needs, addressing concerns, and providing ongoing support.
 </li>
 <li>
 Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing sales techniques and tactics to overcome objections, handle negotiations, and secure sales closures.
 </li>
 <li>
 Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.
 </li>
 <li>
 Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.
 </li>
 <li>
 Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in selling digital products &amp; services
 </li>
 <li>
 Fluent in Arabic and English writing and speaking
 </li>
 <li>
 Skilled in Math and Computers
 </li>
 <li>
 Strong communication and presentation skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Sales Specialist

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153266
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent (Short-Term)

<div>
 Job brief
 
 
 We're hiring a Digital Marketing Specialist with strong communication and persuasion skills to plan, execute, and optimize multi-channel paid media. Youll support the marketing team, own performance KPIs end-to-end, and turn insights into growth.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Developing marketing strategies and plans to achieve marketing targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective marketing approaches.
 </li>
 <li>
 Build and execute paid media plans across Meta, Google/YouTube, Snapchat, TikTok, and X/Twitter; own budgets, pacing, and daily optimization.
 </li>
 <li>
 Run structured A/B tests (audience, creative, placements, bidding, landing pages) and scale winners methodically.
 </li>
 <li>
 Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore marketing opportunities.
 </li>
 <li>
 Delivering persuasive marketing presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.
 </li>
 <li>
 Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing marketing techniques and tactics to overcome objections and handle negotiations.
 </li>
 <li>
 Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.
 </li>
 <li>
 Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.
 </li>
 <li>
 Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 experience on all listed platforms: Meta Ads, Google Ads/YouTube, Snapchat Ads, TikTok Ads, and X/Twitter Ads (2+ Years)
 </li>
 <li>
 Fluent in Arabic and English (spkend &amp; written)
 </li>
 <li>
 Skilled in Math and Computers
 </li>
 <li>
 Strong communication and presentation skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 All of the hardware and software will be provided for you.
 </li>
 <li>
 Sponsorship VISA will be provided for expats.
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered.
 </li>
 <li>
 Work-Life balance.
 </li>
 <li>
 Fun and fair work culture with opportunities to learn, upskill, and grow your portfolio through diverse projects.
 
 </li>
 </ul>
</div>

Digital Marketing Specialist

Prysmian

<div>
 The contract specialist supports the organization and project team in handling all contractual and related commercial aspects in connection with the contracts with the customers as well as subcontractors and vendors, during the entire project&rsquo;s life cycle.
 
 
 
 Key Deliverables &ndash; To And Through The Head Of Department
 
 
 
 <ul>
 <li>
 Assisting in managing the contracts life-cycle during project execution and warranty phases, including but not limited to: review and draft of amendments, contractual documents, renewal of contracts.
 </li>
 <li>
 Providing comments on contractual clauses and requirements.
 </li>
 <li>
 Support the change management process. This includes drafting and review of change orders, claims, back charges and penalties, defence of incoming claims vis-a-vis customers, subcontractors and key vendors.
 </li>
 <li>
 Safeguarding contractual obligations including tracking and timely issuance of notifications, monitoring of milestones and payment in cooperation with the project team.
 </li>
 <li>
 Solicit or ensures notification and submission of requests and notices, documents, in particular for those subject to time limits.
 </li>
 <li>
 Monitoring all the contractual milestones and related payments.
 </li>
 <li>
 Advise head of the contract management on any aspect of the Project execution which deviates from the requirements of the Contract.
 </li>
 <li>
 Collects and organizes the documentation from the Sales Team.
 </li>
 <li>
 Identify contractual requirements.
 </li>
 <li>
 Ensure accurate control of bid documentation from the day of order receipt.
 </li>
 <li>
 Coordinate with internal department (engineering, QC, logistic) and get the required documents.
 </li>
 <li>
 Submit documentation on customer portal/by email on time.
 </li>
 <li>
 Follow up for documentation approval within the documentation cycle set in the contract.
 </li>
 <li>
 Keep track of the documentation status and inform line manager in case of any delay.
 </li>
 <li>
 Take immediate action on customer queries and forward to concerned department for review,
 </li>
 <li>
 To prepare VDRL and MRB index as per customer requirement.
 </li>
 <li>
 Submission of MRB within the agreed timeframe, in soft and hard copy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Profile
 
 
 :
 
 
 
 <ul>
 <li>
 Degree in business administration.
 </li>
 <li>
 Knowledge of cable or energy industry.
 </li>
 <li>
 Proven knowledge of EPC suite of contracts.
 </li>
 <li>
 Availability to frequent business travels.
 
 
 </li>
 </ul>
 
 Skills/Knowledge
 
 
 
 <ul>
 <li>
 Proficient in English.
 </li>
 <li>
 Critical thinking and problem-solving skills.
 </li>
 <li>
 Planning and organization; Time management.
 </li>
 <li>
 Decisiveness, proactiveness, business acumen; Teamwork and communication skills.
 </li>
 <li>
 Conflict management, negotiation skills, adaptability and stress tolerance.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Extensive experience as contract specialist.
 </li>
 <li>
 Proven track record in successfully executing multi- disciplinary projects with different customers and contractual frameworks.
 
 
 </li>
 </ul>
 
 Business Understanding
 
 
 
 <ul>
 <li>
 Excellent understanding of the overall business operations is essential.
 
 
 </li>
 </ul>
 
 Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
 
 
 
 
 All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
 
 
 
 
 Visit our DE&amp;I Page to
 
 
 learn more about Prysmian's commitments.
 
 
 
 Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
</div>

Contract Management Specialist

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