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customer care specialist, operations

customer service supply chain representative

Evonik

<div>
 
 <ul>
 <li>
 Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
 </li>
 <li>
 Operate Order management
 </li>
 <li>
 Working align with the Business Line and internal (local) business rules
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.
 </li>
 <li>
 Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
 </li>
 <li>
 Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
 </li>
 <li>
 Ensure accurate and timely reporting of all other relevant sales and customer related activities.
 </li>
 <li>
 Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
 </li>
 <li>
 Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
 </li>
 <li>
 Provide back up support to absent employees as directed. &ensp;&ensp;&ensp;&ensp;&ensp;
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, customer relations, supply chain management or similar
 </li>
 <li>
 Min. 3 years relevant work experience
 </li>
 <li>
 Advanced written and spoken English skills
 </li>
 <li>
 Resident on Anatolian side of Istanbul
 </li>
 <li>
 No military service obligation (for male candidates)
 
 
 </li>
 </ul>
 
 Your Application
 
 
 
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 
 
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 
 
 
 Your Talent Acquisition Manager:
 
 
 
 Nazli Kaplan
 
 
 Company is
 
 
 Evonik Ticaret Ltd.
</div>

Customer Service & Supply Chain Representative

<div>
 70% Customer Service 30% supply chain responsibilities
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
 </li>
 <li>
 Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentations, sampling and trials and control of customer terms and conditions.
 </li>
 <li>
 Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
 </li>
 <li>
 Collaborate with head office, internal stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
 </li>
 <li>
 Ensure accurate and timely reporting of all other relevant sales and customer related activities.
 </li>
 <li>
 Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
 </li>
 <li>
 Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
 </li>
 <li>
 Provide back up support to absent employees as directed.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Functional:
 
 
 
 <ul>
 <li>
 Knowledge about foreign trade payment conditions such as LC, bank contracts, etc.
 </li>
 <li>
 Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook
 </li>
 <li>
 Efficient work and good management of time and workflow
 </li>
 <li>
 Good knowledge of foreign/internal trade and the economic market
 </li>
 <li>
 Good knowledge of local trade regulations
 </li>
 <li>
 Good knowledge about customs (import, export), transit regulations
 </li>
 <li>
 Bachelor's degree and more than 3 years of job experience in above mentioned areas
 </li>
 <li>
 Personal:
 </li>
 <li>
 Fluent language skills in Turkish, English and/or German
 </li>
 <li>
 Excellent cooperation and communication skills, team worker, problem solver
 
 
 </li>
 </ul>
 
 Your Application
 
 
 
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 
 
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 
 
 
 Your Talent Acquisition Manager:
 
 
 
 Nazli Kaplan
 
 
 Company is
 
 
 Evonik Ticaret Ltd.
</div>

Customer Service / Supply Chain Representative

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Supply Chain Planning
Job Sub Function:
Demand Planning
Job Category:
Professional
All Job Posting Locations:
Istanbul, Turkey
Job Description:<div>
About Vision</div><div><div><div><div><div><div><div><div><div>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 
Position Overview
This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Customer Collaboration Lead is responsible for leading structured collaboration with selected customers in the areas of forecast alignment, replenishment planning, and execution monitoring. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, and commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance. 
Key Responsibilities
Scaling the CPFR Framework:<ul><li>
Expand ongoing CPFR pilot programs by onboarding additional customers and tailoring collaborative approaches to specific business needs.</li><li>
Identify and implement process improvements in collaboration and execution.</li></ul>
Customer Collaboration:<ul><li>
Develop strong working relationships with customers to align on demand planning, inventory optimization, and supply chain performance goals.</li><li>
Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.</li></ul>
Process Standardization and Management:<ul><li>
Support the refinement of processes for collaborative demand forecasting, order replenishment, inventory monitoring, and supply/demand alignment to support customer-focused operations.</li></ul>
Performance Management:<ul><li>
Track and regularly review key performance indicators, including forecast accuracy, bias, service levels, and inventory health.</li></ul>
Customer Issue Resolution:
<ul><li>Act as the primary contact for addressing customer concerns related to order management, replenishments, and supply chain constraints.</li><li>
Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.</li></ul>
Cross-Functional Coordination:<ul><li>
Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.</li><li>
Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR practices.</li></ul>
Technical Tools and Automation:<ul><li>
Evaluate and recommend tools (dashboards, EDI platforms, and collaboration portals) to automate and enhance the CPFR processes.</li></ul>
Problem Resolution:<ul><li>
Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.</li></ul>
Qualifications &amp; Skills
Education:<ul><li>
Bachelor&rsquo;s degree or equivalent experience in Supply Chain Management, Business Administration, Logistics, or related fields.</li><li>
Relevant certifications (e.g., APICS-CPIM, CSCP) are a plus.</li></ul>
Experience:<ul><li>
Minimum of 7 years of proven experience in supply chain, customer collaboration, or key account operations.</li><li>
A minimum of two years of involvement in CPFR, IBP or S&amp;OP-related cross-functional collaboration initiatives.</li><li>
Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable</li></ul>
Technical Skills:<ul><li>
Proficiency in ERP systems such as SAP (ECC or S/4HANA).</li><li>
Solid understanding of supply chain collaboration platforms and data sharing interfaces</li><li>
Proven understanding of supply chain planning data elements (e.g., forecasts, inventory levels, order status, service metrics).</li></ul>
Key Competencies:<ul><li>
Excellent communication skills to build partnerships and align cross-functional teams.</li><li>
Analytical approach with a focus on data-driven decision-making and problem resolution.</li><li>
Solid understanding of supply chain processes, planning, and execution.</li><li>
Validated ability to lead sophisticated projects and multiple collaborators simultaneously.</li><li>
Fluent in English; additional language skills are considered an advantage</li></ul>
Regional Knowledge:
<ul><li>Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.</li></ul>
Travel:
<ul><li>Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.</li></ul> 
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):<ul><li>
Dublin (Ireland)/ Warsaw (Poland)/ Prague (Czech Republic)
</li><li><ul><li>Requisition Number: R-049385</li></ul></li><li>
Dubai (UAE) - Requisition Number: R-050233</li><li>
Cairo (Egypt) - Requisition Number: R-050235 
</li></ul>Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. 
This is what awaits YOU at J&amp;J:
This is an opportunity to work within groundbreaking MedTech and to be a member of a Johnson &amp; Johnson company, with an excellent record in employee continuous professional development and business improvement.
We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson &amp; Johnson our culture enables dynamic and impactful careers.
Whether you&rsquo;re one of the 1000+ people who work here, or you&rsquo;re considering joining the team, we offer:<ul><li>
An opportunity to be part of a global market leader.</li><li>
A dynamic and inspiring working environment.</li><li>
Opportunities to work on challenging projects and assignments.</li><li>
Possibilities for further personal and professional development/education</li><li>
Excellent Benefits 
</li></ul>Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!
#LI-Hybrid
#LI-MR11</div></div></div></div></div></div></div></div></div>
Required Skills:
Demand Planning Forecasting, Excel Analytics, Integrated Business Planning (IBP)
Preferred Skills:
Business Intelligence (BI), Business Savvy, Commercial Awareness, Demand Forecasting, Demand Planning, Digital Supply Chain Platform, Fact-Based Decision Making, Financial Competence, Financial Forecasting, Inventory Management, Inventory Optimization, Manufacturing Flow Management, Predictive Modeling, Process Improvements, Statistics, Supply Planning, Technical Credibility</div>

EMEA Customer Collaboration Lead

Johnson & Johnson MedTech

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
 
 
 
 Job Function
 
 
 
 Supply Chain Planning
 
 
 
 Job Sub Function
 
 
 
 Demand Planning
 
 
 
 Job Category
 
 
 
 Professional
 
 
 
 All Job Posting Locations:
 
 
 
 Istanbul, Turkey
 
 
 
 Job Description
 
 
 
 
 About Vision
 
 
 
 Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
 
 
 Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
 
 
 Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
 
 
 
 Position Overview
 
 
 
 This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Customer Collaboration Lead is responsible for leading structured collaboration with selected customers in the areas of forecast alignment, replenishment planning, and execution monitoring. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, and commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance.
 
 
 
 Key Responsibilities
 
 
 
 
 Scaling the CPFR Framework:
 
 
 
 <ul>
 <li>
 Expand ongoing CPFR pilot programs by onboarding additional customers and tailoring collaborative approaches to specific business needs.
 </li>
 <li>
 Identify and implement process improvements in collaboration and execution.
 
 
 </li>
 </ul>
 
 Customer Collaboration
 
 
 
 <ul>
 <li>
 Develop strong working relationships with customers to align on demand planning, inventory optimization, and supply chain performance goals.
 </li>
 <li>
 Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.
 
 
 </li>
 </ul>
 
 Process Standardization And Management
 
 
 
 <ul>
 <li>
 Support the refinement of processes for collaborative demand forecasting, order replenishment, inventory monitoring, and supply/demand alignment to support customer-focused operations.
 
 
 </li>
 </ul>
 
 Performance Management
 
 
 
 <ul>
 <li>
 Track and regularly review key performance indicators, including forecast accuracy, bias, service levels, and inventory health.
 
 
 </li>
 </ul>
 
 Customer Issue Resolution
 
 
 
 <ul>
 <li>
 Act as the primary contact for addressing customer concerns related to order management, replenishments, and supply chain constraints.
 </li>
 <li>
 Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.
 
 
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 
 
 <ul>
 <li>
 Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.
 </li>
 <li>
 Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR practices.
 
 
 </li>
 </ul>
 
 Technical Tools And Automation
 
 
 
 <ul>
 <li>
 Evaluate and recommend tools (dashboards, EDI platforms, and collaboration portals) to automate and enhance the CPFR processes.
 
 
 </li>
 </ul>
 
 Problem Resolution
 
 
 
 <ul>
 <li>
 Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Supply Chain Management, Business Administration, Logistics, or related fields.
 </li>
 <li>
 Relevant certifications (e.g., APICS-CPIM, CSCP) are a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of proven experience in supply chain, customer collaboration, or key account operations.
 </li>
 <li>
 A minimum of two years of involvement in CPFR, IBP or S&amp;OP-related cross-functional collaboration initiatives.
 </li>
 <li>
 Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in ERP systems such as SAP (ECC or S/4HANA).
 </li>
 <li>
 Solid understanding of supply chain collaboration platforms and data sharing interfaces
 </li>
 <li>
 Proven understanding of supply chain planning data elements (e.g., forecasts, inventory levels, order status, service metrics).
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Excellent communication skills to build partnerships and align cross-functional teams.
 </li>
 <li>
 Analytical approach with a focus on data-driven decision-making and problem resolution.
 </li>
 <li>
 Solid understanding of supply chain processes, planning, and execution.
 </li>
 <li>
 Validated ability to lead sophisticated projects and multiple collaborators simultaneously.
 </li>
 <li>
 Fluent in English; additional language skills are considered an advantage
 
 
 </li>
 </ul>
 
 Regional Knowledge
 
 
 
 <ul>
 <li>
 Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.
 
 
 </li>
 </ul>
 
 Travel
 
 
 
 <ul>
 <li>
 Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.
 
 
 </li>
 </ul>
 Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
 
 
 <ul>
 <li>
 Dublin (Ireland)/ Warsaw (Poland)/ Prague (Czech Republic)
 </li>
 <li>
 - Requisition Number: R-049385
 </li>
 <li>
 Dubai (UAE) - Requisition Number: R-050233
 </li>
 <li>
 Cairo (Egypt) - Requisition Number: R-050235
 
 
 </li>
 </ul>
 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
 
 
 
 This Is What Awaits YOU At J&amp;J
 
 
 
 This is an opportunity to work within groundbreaking MedTech and to be a member of a Johnson &amp; Johnson company, with an excellent record in employee continuous professional development and business improvement.
 
 
 We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson &amp; Johnson our culture enables dynamic and impactful careers.
 
 
 Whether you&rsquo;re one of the 1000+ people who work here, or you&rsquo;re considering joining the team, we offer:
 
 
 <ul>
 <li>
 An opportunity to be part of a global market leader.
 </li>
 <li>
 A dynamic and inspiring working environment.
 </li>
 <li>
 Opportunities to work on challenging projects and assignments.
 </li>
 <li>
 Possibilities for further personal and professional development/education
 </li>
 <li>
 Excellent Benefits
 
 
 </li>
 </ul>
 Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!
 
 
 
 Required Skills
 
 
 
 Demand Planning Forecasting, Excel Analytics, Integrated Business Planning (IBP)
 
 
 
 Preferred Skills
 
 
 
 Business Intelligence (BI), Business Savvy, Commercial Awareness, Demand Forecasting, Demand Planning, Digital Supply Chain Platform, Fact-Based Decision Making, Financial Competence, Financial Forecasting, Inventory Management, Inventory Optimization, Manufacturing Flow Management, Predictive Modeling, Process Improvements, Statistics, Supply Planning, Technical Credibility
 
 
</div>

DHL Supply Chain

<div>
 
 Join Our #TogetherUnstoppable Team at DHL Supply Chain!
 
 
 
 Are you ready to take your career to the next level? At DHL Supply Chain, we are committed to excellence in supply chain management and consulting, delivering top-notch services across various sectors including consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing, and automotive. With operations in over 60 countries and territories and a workforce of around 120,000 dedicated professionals, we are proud to manage approximately 23 million m&sup2; of storage area across 2400 locations worldwide.
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Logistics or similar field of studies
 </li>
 <li>
 Having a minimum 4 years of logistics experience, preferably in transportation,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Good communication skills for managing coordination between customer,program manager, and local team
 </li>
 <li>
 Working systematical and regular, strong follow up skill
 </li>
 <li>
 Working on customer oriented and must act self-initiative if it is needed
 </li>
 <li>
 Understanding of business structures, influences and requirements of customers
 </li>
 <li>
 Analytical and problem solving oriented
 </li>
 <li>
 Good command of MS Office programs, Power BI skills is an advantage,
 </li>
 <li>
 Good presentation skills,
 </li>
 <li>
 KPI reporting and following up the results,
 </li>
 <li>
 Residing at Istanbul (prefably European side)
 
 
 
 </li>
 </ul>
 Job Description:
 
 
 
 <ul>
 <li>
 Reporting, following up and improving projects,
 </li>
 <li>
 Customer management
 </li>
 <li>
 Following up performance, cost, data analysis to improve the efficiency
 </li>
 <li>
 Creating KPI reports weekly and monthly basis,
 </li>
 <li>
 Executing cost distributions and P&amp;L
 </li>
 <li>
 Reporting and financial management of costs and customer invoices
 </li>
 <li>
 Following up GoGreen, Business Continuity Management, Incident Management, Logics reporting process,
 </li>
 <li>
 Managing Quality Self Assessment process
 </li>
 <li>
 Management of transportation procurement and vendor relations
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 DHL Supply Chain Turkey has been operational since 2000, providing a wide range of services including warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics, and reverse logistics. With over 2000 employees and 370,000 m&sup2; of warehousing space, we are a leader in serving top companies across various sectors.
 
 
 If you are passionate about logistics, thrive in a dynamic environment, and want to be part of a global leader in supply chain management, we want to hear from you!
 
 
 
 Apply Now!
 
 
 
 Let&rsquo;s shape the future of logistics together. Be part of our #TogetherUnstoppable team at DHL Supply Chain!
</div>

Transportation Operations Executive

<div>
 
 We are looking a Supply Chain and Operations Director for our global business partner.
 
 
 
 
 
 
 Job Description:
 
 
 
 -Lead all end-to-end Supply Chain functions (Planning, Manufacturing, Quality, EHS, Logistics, import/Export, Contract Manufacturing) to deliver Turkey business goals.
 
 
 -Build and sustain a strong safety-first culture across manufacturing and logistics operations.
 
 
 -Ensure full compliance with quality systems, regulatory requirements, and corporate codes of conduct.
 
 
 -Drive consistently high OTIF performance across all business units by strengthening forecasting, production planning, material availability, and logistics execution.
 
 
 -Optimize inventory health through disciplined controls, accurate cycle counting, and proactive SMOG (slow-moving &amp; obsolete goods) reduction and prevention.
 
 
 -Lead an effective and disciplined S&amp;OP process to improve forecast accuracy, supply reliability, and cross-functional decision making.
 
 
 -Elevate manufacturing and contract manufacturing performance, ensuring asset efficiency, quality, adherence to standards, and service reliability.
 
 
 -Lead and optimize export operations, recognizing Turkey&rsquo;s role as a critical regional hub, ensuring reliable, compliant, and cost-efficient export flows to sister companies and distributors.
 
 
 -Deliver productivity savings through Lean/TPM, loss elimination, and process improvement initiatives to support gross margin expansion.
 
 
 -Manage transport and warehouse expenses, driving logistics efficiency and optimizing distribution performance to ensure a highly competitive cost-to-serve.
 
 
 -Develop and manage annual budgets, investment projects, and performance KPIs aligned with service, quality, safety, cost, and working capital targets.
 
 
 -Strengthen supplier and logistics partner performance in collaboration with procurement and regional supply chain teams.
 
 
 -Foster a high-engagement culture with strong emphasis on talent development, capability building, and employee growth.
 
 
 
 
 
 
 Qualifications:
 
 
 
 -Bachelor&rsquo;s Degree ideally in Supply Chain, Engineering, Finance, or an analytical discipline.
 
 
 -MBA or Master&rsquo;s preferred.
 
 
 -APICS (CSCP, CLTD, SCOR-P) qualifications are an advantage.
 
 
 -10&ndash;15 years&rsquo; experience in end-to-end supply chain roles within manufacturing environments. Manufacturing plant accountability experience is a must.
 
 
 -Strong ability to motivate, lead, and influence teams at all levels.
 
 
 -Proven experience improving OTIF, inventory turns and managing SMOG reduction.
 
 
 -Strong command of P&amp;L drivers and supply chain financial metrics.
 
 
 -Proficiency in MS Office, particularly Excel and PowerPoint.
 
 
 -Excellent command of English.
 
</div>

Supply Chain and Operations Director

Flora Food Group

<div><div>About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.</div> 


Demand Planner

About the position

Location: Istanbul, Turkey

Hybrid 


So, what does it take to be successful in this role?

Key Accountabilities

Planning:
<ul>
<li>Responsible for KPI's as Forecast Accuracy, Forecast Bias, Dispatch Rate and Obsoletes.</li>
<li>Managing appropriate stock levels, driven by forecast improvements.</li>
<li>Manage the demand plan across multiple of markets</li>
<li>Build and run the Sales, Inventory and Operations Planning process (SIOP) including demand planning and the integration of our core business partners such as distributors</li>
<li>Ensure goods movement costs are optimized in order to drive value creation for Flora Food Group and our customers</li>
<li>Manage our inventory profile and ensure the right trade-offs between service levels, cost, and cash</li>
</ul>
Innovation / Relaunches
<ul>
<li>Translate the innovation forecast for the full horizon (0-24 months) in APO.</li>
<li>Represent MCO Supply Chain in Innovation project/ launch meetings for Go to market.</li>
<li>Check feasibility of timings and production capacity of innovations and relaunches.</li>
<li>Translate phasing in and out plan in the planning system in cooperation with the Supply Chain Operations and Customer teams.</li>
</ul>
Business Partnering
<ul>
<li>Establish and maintain strong relationships with Sales, Trade Category Management, Marketing, and Finance business partners for forecast optimization purposes and perfect execution of product launches.</li>
<li>Understanding of the emotion of the business in order to communicate and distribute the correct information to the business (develop a high degree of business sense).</li>
</ul>
Obsoletes Management
<ul>
<li>Provide transparency about potential risks and obsolete regarding innovations, delistings, and relaunches.</li>
<li>Focus on prevention and solving obsoletes (including business approval).</li>
<li>Represent Supply Chain with respect to obsolete related topics.</li>
<li>Develop, build, and source the capabilities to ensure customer satisfaction and our growth targets are delivered in full</li></ul> 


Skills, experience, and qualifications:
<ul>
<li>Analytical, Excel skills are the basics, Power BI the new toolset</li>
<li>Excellent communication skills.</li>
<li>Structured way of working.</li>
<li>Knowledge of demand planning and systems, e.g. SAP/ APO/ IBP / Excel/ Power BI</li>
<li>Operational experience in and knowledge of the Supply Chain</li>
<li>Minimum 3 years of experience in supply chain planning at a leading FMCG company</li>
<li>Fluent in English</li></ul> 

<div>
We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.</div></div>

Demand Planner

Explore 712+ Customer service supply chain representative in House Jobs In House Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.

712 customer service supply chain representative jobs IN House Jobs In House Jobs In Istanbul

Customer Service & Supply Chain Representative

Customer Service / Supply Chain Representative

EMEA Customer Collaboration Lead

EMEA Customer Collaboration Lead

Transportation Operations Executive

Supply Chain and Operations Director

Demand Planner