sales executive

sales manager

sales coordinator

telesales executive

sales consultant

customer service team leader

مجموعة الطاير

<div></div><div><h4 class="jobSectionHeader">Team Leader &ndash; Beauty (Areej, Mall of the Emirates)</h4>
About Us 
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
As a Team Leader &ndash; Beauty, you&rsquo;ll play a key role in creating exceptional shopping experiences while leading and developing a talented team.
Job Purpose 
To lead, support, and inspire the Beauty team in delivering excellent customer service, maintaining high retail standards, and ensuring smooth department operations&mdash;including merchandising, stock control, and performance management&mdash;in order to achieve sales targets and uphold the brand&rsquo;s reputation.
What You&rsquo;ll Do<ul><li>
Ensure brand and retail standards are consistently maintained across the department.</li><li>
Lead by example on the shop floor, delivering exceptional customer service and motivating the team to do the same.</li><li>
Coach and support team members in building strong client relationships and delivering high-value sales.</li><li>
Welcome and greet every customer warmly, confidently identify their needs, and recommend suitable products&mdash;including link sales opportunities&mdash;to close each transaction effectively.</li><li>
Handle and resolve customer complaints professionally, escalating to the Store Manager where necessary.</li><li>
Support the induction and training of new team members in coordination with the Store Manager and Training team.</li><li>
Uphold personal grooming and professional standards, encouraging team adherence.</li><li>
Monitor and maintain stock levels daily, reporting to the Store Manager to ensure optimum availability.</li><li>
Minimize stock loss through strong floor vigilance and compliance with company policies.</li><li>
Ensure department compliance with all policies and procedures including refunds, exchanges, security, and health &amp; safety.</li></ul>
<div>What You&rsquo;ll Bring<ul><li>
High school / &ldquo;O&rdquo; Levels (minimum qualification).</li><li>
2&ndash;3 years of experience in sales or customer service, ideally within beauty, fashion, or luxury retail.</li><li>
Strong leadership and coaching skills with the ability to motivate and develop a team.</li><li>
Excellent communication, interpersonal, and customer service skills.</li><li>
A proactive, solutions-oriented mindset with the ability to resolve issues effectively.</li><li>
Passion for beauty, luxury, and delivering a premium customer experience.</li></ul></div></div>

Team Leader

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Call Center Team Leader

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We&rsquo;re looking for a native Arabic-speaking Team Leader to oversee and develop the Arabic Owner Services team across Dubai and Ras Al Khaimah, delivering exceptional service to members of both Club Wyndham and Accor Vacation Club.
This role blends leadership and hands-on support, ensuring consistency, cultural sensitivity, and operational excellence in all Arabic member interactions.
How You'll Shine
<ul><li>Lead a team of Arabic Owner Services Consultants and the on-site Coordinator in RAK.</li>
<li>
Deliver consistent, culturally aware service to Arabic-speaking members.</li>
<li>
Personally handle escalated cases, member onboarding, holiday planning, and retention efforts.</li>
<li>
Train, coach, and performance-manage team members to meet service KPIs.</li>
<li>
Work closely with sales and operational stakeholders to ensure seamless service delivery.</li> 
</ul><h3 class="jobSectionHeader">
Key Requirements</h3><ul>
<li>
Native Arabic speaker with strong English communication skills.</li>
<li>
3&ndash;5 years' experience in team leadership, preferably in call centers or hospitality.</li>
<li>
Proven ability to manage service teams and resolve complex customer issues.</li>
<li>
Strong cultural awareness of Middle Eastern markets.</li>
<li>
Flexibility to work weekends and holidays.</li>
</ul>
How You'll be Rewarded<ul>
<li>
Professional development funding</li>
<li>
Discounted hotel stays across Australia, NZ, and Fiji</li>
<li>
Subsidised private health cover*</li>
<li>
Birthday Leave</li>
</ul>
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Team Leader – Arabic Owner Services

Concentrix

<div>
 Job Title:
 
 
 Team Leader - Contact Center
 
 
 
 Job Description
 
 
 
 As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Work-at-Home
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581813
 
</div>

Team Leader - Contact Center

Prisman

Role &amp; Responsibilities:Team Leadership: Supervise and lead the customer team, including hiring, training, and performance evaluations. Ensure team members provide exceptional service to customers.Customer Relations: Build and maintain strong customer relationships through effective communication and problem resolution. Address client inquiries, concerns, and feedback promptly and professionally.Process Improvement: Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.Training and Development: Provide ongoing training to customer staff to ensure they are well-informed about the real estate industry and company policies.Complaint Resolution: Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.Quality Assurance: Monitor the quality of customer interactions, including phone calls, emails, WhatsApp, SMS, etc. and in-person meetings, to ensure professionalism and consistency.Client Feedback: Gather and analyze customer feedback surveys, and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.Data Analysis: Utilize data and metrics to assess the efficiency and effectiveness of the customer experience department. Use this data to make informed decisions and recommend improvements.Technology Integration: Implement and maintain customer relationship management (CRM) systems and other technology tools to enhance the customer service process (including the deployment of AI).Compliance: Ensure that the customer service department complies with all relevant real estate laws and regulations, as well as company policies and procedures.Reporting: Provide regular reports to senior management on customer service performance.Experience &amp; Skills:12- 15 years managing delivering customer satisfaction in a fast-paced environment (Current /most recent must be REAL ESTATE in UAE)Excellent verbal and written communication skills in English (Arabic would advantageous but not necessary).Strong leadership and team management skills.Ability to influence senior management when recommending customer centric solutions. Effective problem-solving skills to address client issues and ensure their needs are met.The ability to analyze data and metrics to improve customer service processes and department performance.Proficiency in customer service software, CRM systems, and other relevant technology tools (including AI).Understanding of relevant real estate regulations and laws and company&rsquo;s policies &amp; procedures in all customer interactions.Job Type: Full-timePay: AED40,000.00 - AED50,000.00 per monthApplication Question(s):<ul><li>How many years of managing delivering customer satisfaction experience in Real Estate do you have?</li></ul>

Head of Customer Service Management - Real Estate Industry

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 ROLE SUMMARY
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
 </li>
 <li>
 Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
 </li>
 <li>
 Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
 </li>
 <li>
 Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Coordinator

DIBN Business Services

We are seeking a highly experienced and results-driven Team Leader to manage our travel and tourism team in the UAE. The ideal candidate will have a minimum of 5 years of experience within the UAE's vibrant tourism sector, a proven track record in team management, and a deep understanding of local attractions, tours, and travel logistics. This role involves leading, mentoring, and motivating a team of travel consultants to achieve sales targets and deliver exceptional customer experiences.Key Responsibilities:1. Team Management &amp; Leadership<ul><li>Lead, supervise, and mentor a team of travel consultants, ensuring high performance and productivity.</li><li>Conduct regular team meetings and one-on-one sessions to provide feedback, set goals, and address challenges.</li><li>Develop and implement strategies to motivate the team and foster a positive, collaborative work environment.</li><li>Handle complex customer queries and escalated issues, ensuring swift and effective resolution.</li></ul>2. Sales &amp; Operations<ul><li>Drive sales for a variety of travel products, including tours, excursions, visa services, and holiday packages.</li><li>Ensure all team members are knowledgeable about current market trends, new destinations, and product offerings.</li><li>Oversee the booking process, from initial inquiry to final confirmation, ensuring accuracy and efficiency.</li><li>Work closely with suppliers, airlines, and hoteliers to secure the best rates and services.</li></ul>3. Product Knowledge &amp; Training<ul><li>Maintain an in-depth understanding of the UAE's tourism landscape, including popular destinations, activities, and emerging trends.</li><li>Train new and existing team members on company products, sales techniques, and customer service standards.</li></ul>4. Client Relationship Management<ul><li>Cultivate strong relationships with key clients and corporate partners to drive repeat business and referrals.</li><li>Ensure the team provides top-notch customer service at every stage of the client journey.</li><li>Gather and analyze customer feedback to identify areas for improvement and enhance service quality.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 5 years of experience in the travel and tourism industry within the UAE.</li><li>Proven experience in a team leader or supervisory role.</li><li>Strong knowledge of UAE tourist destinations, visa regulations, and travel logistics.</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per monthExperience:<ul><li>UAE Tourism : 4 years (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Team Leader (Travel & Tourism)

Explore 7786+ Customer service team leader in Dubai this October. Find roles across top companies and apply now to boost your career.