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customer service representative Jobs in Dubai

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customer service specialist

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customer service coordinator

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

Customer Service Specialist

Tomsher Technologies LLC

Administrative Responsibilities<ul><li>Manage day-to-day office operations and administrative activities</li><li>Handle calls, emails, and general correspondence</li><li>Maintain and organize records, documents, and filing systems</li><li>Schedule meetings, appointments, and coordinate internal activities</li><li>Prepare reports, presentations, and official documents as required</li><li>MIS report creation</li><li>Elementary knowledge in programming languages (Laravel, MERN stack), frameworks, etc..</li><li>Relevant IT Software industry exposure added advantage</li></ul>Customer Relationship Management<ul><li>Act as the primary point of contact for customer inquiries and support</li><li>Maintain positive relationships with clients through regular communication</li><li>Respond to customer queries in a timely and professional manner</li><li>Coordinate with internal teams to ensure client requirements are met</li><li>Follow up with clients for feedback, updates, and service satisfaction</li><li>Handle customer complaints or concerns and escalate when necessary</li></ul>Coordination &amp; Support<ul><li>Assist in onboarding new clients and maintaining client records</li><li>Track ongoing projects and update clients on progress</li><li>Ensure timely delivery of services in coordination with relevant teams</li></ul>Data Management &amp; Reporting<ul><li>Maintain customer databases and update records regularly</li><li>Generate reports on customer interactions, feedback, and service performance</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Strong communication and interpersonal skills</li><li>Good organizational and multitasking abilities</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Customer-focused approach with problem-solving skills</li><li>Ability to handle multiple tasks efficiently</li></ul>Job Type: Full-timeWork Location: In person

Admin Executive – Customer Relationship - IT background

ADB SAFEGATE

<div>
 
 
 Position Overview
 
 
 
 
 
 
 The Officer/ Coordinator is responsible for accurate order entry into our SAP system and the follow-up of orders with the planning, production, service, solution engineering and shipping departments to ensure timely delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Order Entry
 
 <ul>
 <li>
 Accurate Entry: Ensure correct order entry into the SAP system.
 </li>
 <li>
 Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
 </li>
 <li>
 Payment Terms: Input payment conditions as agreed with customers.
 </li>
 <li>
 Delivery Dates: Record and communicate requested delivery dates.
 </li>
 </ul>
 
 Order Follow-up
 
 <ul>
 <li>
 Coordination: Work closely with the planning, production, and shipping departments.
 </li>
 <li>
 Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
 </li>
 <li>
 Monitoring: Track order status and update relevant stakeholders as needed.
 </li>
 </ul>
 
 Sales Support
 
 <ul>
 <li>
 Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
 </li>
 <li>
 Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
 </li>
 <li>
 Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in order entry and customer service.
 </li>
 <li>
 Proficiency in SAP and other order management systems.
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Ability to work effectively with cross-functional teams.
 </li>
 </ul>
 
 
</div>

Administrative Officer

Diamond Printing Press

Job Vacancy: Customer Service RepresentativeWe&rsquo;re looking for a Customer Service Representative (CSR) who is responsible for building and maintaining positive customer relationships, serving as the central coordinator for all customer print jobs. This role is responsible for handling client inquiries, processing orders, providing quotes, tracking jobs, resolving issues, and ensuring customer satisfaction throughout the production process. The CSR works closely with the production and delivery teams to ensure timely and accurate fulfillment of printing jobs.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or in-person in a prompt and professional manner</li><li>Handle customer inquiries regarding offset printing services (brochures, flyers, packaging, labels, etc.)</li><li>Provide accurate price quotes and product information based on customer requirements</li><li>Enter and manage customer orders in the system, ensuring all job specifications are clear and complete</li><li>Coordinate with design, prepress, and production departments to ensure jobs are produced to specifications and deadlines</li><li>Track job progress and proactively communicate status updates to customers</li><li>Resolve customer issues or complaints efficiently and professionally</li><li>Follow up on completed jobs to ensure customer satisfaction and encourage repeat business</li><li>Maintain up-to-date knowledge of company products, services, and capabilities</li><li>Assist in creating and maintaining customer records, job files, and related documentation</li><li>Support the sales team in managing customer accounts and building client relationships</li></ul>Requirements:&middot; Languages: English, Hindi, Malayalam (Must know how to speak)Please come on 06/June/2026 Saturday at 10:00 am for the interview.Office location: Kindly search on Google (Diamond Printing Press)WALK - IN INTERVIEW (Directly come to our office. Please don't message or call)Please search on google our location and directly come to our office for interview.Work Location: In person

Customer Service Representative

Schneider Electric

<div>Job Description:
<div>
We are looking for Commissioning Supervisor to be a part of a Site Team Installed Base Services to be 
responsible for running and documenting the equipment commissioning tests performed on site (SAT Report) as agreed with the Site Works Coordinator or Site Director or
 
ProjectManager;Manages, leads or performs commissioning tests and operations in conformance with the safety regulations and the powers conferred upon him;Manages checking the measurement instruments, reports any non-conformances, Customer reservations and records the modifications required on the drawings (annotations);Submits reports to the Site Works manager / Coordinator or Project Manager;In case of need is able to propose/advise/assess the minimum quantity of commissioning Spare Parts needed on site.</div><div></div><div> 
Key Activities and Responsibilities:</div><div></div><div> 
Commissioning - Implementation of tests:</div><ul><li>
Resposible for proper performance of tests and commissioning of the equipment supplied under the terms of the contract, in accordance with the time and work schedule drawn
 
up by the Site Works Manager / Coordinator or Project Manager.</li><li>
Review, validate and implement necessary updates in a comprehensive Commissioning plan.</li><li>
Makes the decision for technical matters related to commissioning of equipment and instructs the commissioning enginners accordingly</li></ul><div>
Commissioning - Test documentation:</div><ul><li>
Responsible for notification of measurements and tests results on the documents provided for this purpose and have them signed by the customer or his on-site representative
 
who was present at the tests and/or who validated them</li></ul><div>
Commissioning - Test tool check:</div><ul><li>
Checks that the measurement instruments and equipment used for the on-site tests are valid and have been correctly maintained.</li><li>
Informs the Site Works Manager / Coordinator before the calibration expiry date is passed, or of any poor condition noticed.</li><li>
Follows procedure related to tracking of condition of tools (use of &quot;Tools Track&quot;).</li></ul><div>
Commissioning - Detection and reporting of Non-conformances found as a result of the tests:</div><ul><li>
Reports non-conformances and customer's reservations to Site Works Manager / Coordinator or Project Manager by mean of proper tool / template (NCR + Site report
 
templates);</li><li>
Reports any punch items identified to Site Works Manager / Coordinator or Project Manager by dedicated tool / template;</li><li>
Updates the event tracker file any time needed to record any issue on site.</li></ul><div>
Commissioning - Update of drawings for conversion to &quot;AS BUILT&quot; status:</div><ul><li>
Notes all the modifications that have been made to the &quot;Approved for Construction&quot; drawings provided by the Site Works Manager in order to compile a final &quot;RED MARKS&quot;
 
folder that will be sent to the engineering department in order to update the drawings. These drawings become to &quot;AS BUILT&quot; status.</li></ul><div>
Follow-up and reporting of commissioning and maintenance activities:</div><ul><li>
Regularly (weekly) provide reports including spent hours (timesheet) / costs on site to Site Works Manager / Coordinator or Project Manager;</li><li>
In case of need propose and implement any necessary corrective actions (refer to site report template);</li><li>
Works in close relationship with the Technical Leader (Corporate office) and execution team;</li><li>
Provides the Project Manager or Site Works Manager / Coordinator with regular assessment of project risks and propose corrective plans &amp; actions.</li></ul><div>
Coordination of commissioning team / subcontractors:</div><ul><li>
Organizes and supports the Commissioning team;</li><li>
Coordinates subcontractors and approves the subcontractors&rsquo; progress reports;</li><li>
Notifies in due time the external attendees (Client, Third Party...) to specific test / inspection when required;</li><li>
Reports any organizational requirements or manpower needs to meet the objectives for the installation &amp; Commissioning scope of work to Project Manager or Site Works
 
Manager / Coordinator;</li><li>
Attends and actively participates on regular Commissioning meetings organized by Client, Project Management team or Site Team.</li></ul><div>
Application of Safety regulations:</div><ul><li>
Carry out works corresponding to the assigned authorization level;</li><li>
Apply the safety regulations and use the safety equipment and devices if required; report any breach of this provision;</li><li>
Ensure compliance with the best practice recognized in your field;</li><li>
Participate in the preparation of the work to be carried out;</li><li>
Draw up the safety plan or make sure that one is available;</li><li>
Throughout the work, manage the safety aspects with the customer;</li><li>
Ensure that work is performed in conformance with the &quot;Standing safety procedures&quot;, the &quot;Safety instructions applicable on site&quot; and the provisions of the Job Safety Analysis &ndash;</li><li>
Risk Analysis assessment;</li><li>
Use your right to opt out in the event of serious imminent danger.</li><li>
Informs superiors in the event of irregularities.</li><li>
Applies all safety rules and regulations to subcontractors</li></ul><div>
Application of Safety regulations:</div><ul><li>
Strictly follow Schneider Electric Global safety instructions as well as local requirements of countries where the job is performed</li></ul><div>
Update the business information systems:</div><ul><li>
Update the expenses and charges in Schneider Electric standard tool.</li><li>
Update the customer equipment databases if applicable.</li></ul>
(External) English Qualifications:
<div>
Qualifications:</div><ul><li>
Ability to communicate (written, verbal) in clear and synthetic manner on technical issues/topics. 
Electrical technician with minimul Bachelor degree</li><li>
English - Fluent (C1)</li><li>
Experience in any competitor equipment (ABB, SIEMENS, etc.) is advantage</li><li>
Good Software tools literacy: MS Office, Acrobat, AutoCAD, Outlook, Testing device software(Omicron), Protection Relays Setting software</li><li>
Advanced Knowledge of Medium voltage/Low voltage equipment, Power stations and principles, The latest technologies and commissioning test principles</li><li>
Working on site or in an Electro-Mechanical design office minimum 5 months</li><li>
Confirmed experience or litteracy with any of Schneider Equipment for MV (Premset, MCSET, PIX), Protection Relays (SEPAM, Micom, Easergy), UPS APC Symmetra and LV Distribution panels (Blokset, Okken, Prisma) is advantage</li><li>
Flexibility &amp; Reliability, Focus on technical details &amp; Customer focus, Team player</li><li>
5 years to 8 years of experience including at least five (5) years commissioning LV and/or MV Equipments</li><li>
Based in UAE and able to travel internationally for 50% of working time in (MEA)</li></ul>
(External) English Company Boiler Plate: 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;40 billion global revenue 
+9% organic growth 
150 000+ employees in 100+ countries<div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div>

MEA Commissioning Leader

SHABBIR ENTERPRISES

About the Role: We are seeking a highly organized and proactive Sales Coordinator to support our sales team and help drive operational efficiency. In this role, you will assist with administrative tasks, manage customer communication, and ensure the smooth execution of the sales process from start to finish.Key Responsibilities:<ul><li>Provide administrative support to the sales team, including preparing quotations, proposals, and presentations.</li><li>Coordinate and follow up on sales leads, client inquiries, and order processing.</li><li>Maintain accurate and up-to-date records of sales activities, customer accounts, and documentation in CRM systems.</li><li>Liaise between the sales team and internal departments to ensure timely delivery and customer satisfaction.</li><li>Schedule meetings, calls, and appointments for the sales team.</li><li>Assist in preparing sales reports, forecasts, and performance metrics.</li><li>Support the onboarding of new clients and follow up on post-sale activities.</li><li>Help organize and participate in trade shows, events, or promotional campaigns as needed.</li></ul>Requirements:<ul><li>Previous experience as a Sales Coordinator, Sales Support, or similar administrative role.</li><li>Strong organizational and multitasking skills with a keen attention to detail.</li><li>Excellent verbal and written communication skills in English; French and Arabic are a plus.</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM software is an advantage.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in Business Administration, Marketing, or a related field (preferred).</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Training and professional development opportunities.</li><li>A collaborative and dynamic team environment.</li><li>Opportunities to grow within the sales or operations team.</li></ul>Job Type: Full-timeWork Location: In person

Sales Coordinator

Laser One Clinic

Receptionist / Patient Coordinator &ndash; Medical ClinicLocation: Dubai Schedule: 2 days on / 2 days off, 9:00 AM &ndash; 9:00 PMWe are looking for an experienced, proactive, and highly organized Receptionist / Patient Coordinator to join our growing medical clinic.Requirements:Fluent in English, Russian, and Arabic (all three languages preferred) Minimum 6&ndash;12 months of experience in a medical clinic, healthcare center, or aesthetic clinic Previous experience working at a clinic reception desk is mandatory Strong multitasking and communication skills Stress-resistant, responsible, and initiative-driven Excellent computer skills and experience with CRM systems Professional appearance and customer-oriented attitudeKey Responsibilities:Managing appointments and doctors&rsquo; schedules Handling patient inquiries, bookings, and follow-ups Working with CRM and clinic management software Assisting with patient registration and documentation Creating photo and video content with patients (with consent) Supporting client acquisition and retention activities Contributing ideas for clinic growth, development, and marketing Coordinating daily clinic operations and ensuring excellent patient experienceIf you meet the above requirements and would like to join a dynamic and growing team, please contact us:WhatsApp / Phone: +971 52 679 9790Work Location: In person

Medical Receptionist

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