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Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 ROLE SUMMARY
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 ROLE PROFILE
 
 
 
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 Maintain up to date knowledge of the AMBU operating assets (shopping centre&rsquo;s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
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 Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
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 Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
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 Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
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 Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
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 <li>
 2+ years&rsquo; work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
</div>

Customer Service Coordinator

Laundryman

Job Title: Customer Service &amp; Admin CoordinatorCompany: LaundrymanLocation: Dubai, UAEAbout UsLaundryman is a leading laundry and shoe care service provider in Dubai, dedicated to delivering convenience, quality, and reliability to both individual and corporate clients. We are looking for a highly organised and customer-focused Customer Service &amp; Admin Coordinator to join our team and play a key role in ensuring smooth daily operations, excellent client experiences, and efficient coordination across departments.Key ResponsibilitiesCustomer Service<ul><li>Respond promptly to client inquiries and complaints via phone, email, and support systems (e.g., Zendesk).</li><li>Track and monitor customer orders to ensure timely collection, processing, and delivery.</li><li>Provide proactive updates to clients regarding their items and resolve issues effectively.</li><li>Maintain high customer satisfaction through professional, courteous, and solution-oriented communication.</li></ul>Administrative Support<ul><li>Manage data entry, order processing, and operational reporting.</li><li>Coordinate scheduling and logistics with drivers and vendors.</li><li>Maintain accurate records of client orders, inventory, and operational supplies (bags, hangers, stickers, etc.).</li><li>Assist in preparing reports and documentation for management review.</li></ul>Quality Control<ul><li>Monitor service quality from vendors and drivers to ensure compliance with company standards.</li><li>Inspect returned items to confirm quality and condition.</li><li>Track, report, and escalate damaged or disputed items for resolution.</li><li>Support the creation and implementation of quality control processes and SOPs.</li></ul>Sales &amp; B2B Account Management<ul><li>Support the development and management of B2B client relationships (hotels, residences, offices, and corporate partners).</li><li>Assist the sales team with onboarding new corporate clients and managing existing accounts.</li><li>Coordinate services for B2B clients with internal teams and drivers.</li><li>Maintain accurate records of contracts, agreements, and account details.</li><li>Support marketing and outreach efforts to grow partnerships.</li><li>Generate monthly invoices for B2B clients and follow up on timely payments.</li></ul>Operational Support<ul><li>Work closely with drivers, vendors, and internal teams to ensure smooth daily operations.</li><li>Assist in managing and replenishing operational supplies.</li><li>Contribute to ad hoc projects and operational initiatives as directed by management.</li></ul>Requirements<ul><li>Previous experience in customer service, administration, or operations (hospitality or service industry preferred).</li><li>Strong communication skills (verbal and written) in English; Arabic/Hindi/Urdu is a plus.</li><li>Proficiency in Microsoft Office and customer service tools (e.g., Zendesk, CRM systems).</li><li>Excellent organisational and multitasking abilities.</li><li>Strong problem-solving skills with a proactive and positive attitude.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Flexibility to work evenings or weekends if required by operations.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives.</li><li>Career growth opportunities in a fast-expanding company.</li><li>Training and development programs.</li><li>Friendly, supportive, and multicultural work environment.</li></ul>How to Apply:If you&rsquo;re passionate about delivering excellent customer experiences and want to be part of a growing company, please apply via Indeed with your updated CV.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExperience:<ul><li>customer service : 3 years (Required)</li><li>admin: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service & Admin Coordinator

Al Waleed Refrigerant Gas Industry LLC

Job Title: Sales Coordinator / Sales AssistantJob Summary: We are seeking a proactive and organized Sales Coordinator / Sales Assistant to support our sales team and ensure smooth operations across sales, customer service, and administrative functions. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.Key ResponsibilitiesSales Support &amp; Coordination<ul><li>Provide administrative support to the sales team, including preparing reports, processing orders, and managing client databases.</li><li>Coordinate sales meetings, presentations, and events, ensuring logistics and materials are well-prepared.</li><li>Oversee order fulfillment and ensure timely, accurate delivery of products/services.</li></ul>Customer Interaction &amp; Service<ul><li>Serve as a key point of contact for clients&mdash;responding to inquiries, resolving issues, and ensuring high customer satisfaction.</li><li>Build and maintain strong client relationships; collect feedback to enhance service quality and sales processes.</li></ul>Reporting &amp; Analysis<ul><li>Monitor and track sales performance metrics; support the analysis of sales trends.</li><li>Prepare regular reports on sales activities, client engagement, and team productivity.</li></ul>Administrative Duties<ul><li>Maintain accurate documentation including sales contracts, reports, and other relevant paperwork.</li><li>Manage CRM entries, office supplies, vendor coordination, and overall office support.</li><li>Organize team schedules, meetings, and travel arrangements as needed.</li><li>Facilitate internal communication between sales, clients, and other departments to streamline workflow.</li></ul>Qualifications<ul><li>Education: High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Experience: Prior experience in sales support, administration, or a similar role is an advantage.</li></ul>Skills Required<ul><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.</li><li>Detail-oriented with strong problem-solving capabilities.</li><li>Able to work independently and collaboratively in a fast-paced environment.</li></ul>Additional Requirements<ul><li>Flexible and adaptable to changing priorities.</li><li>Demonstrates professionalism and maintains confidentiality.</li></ul>Working Conditions<ul><li>Office-based role.</li><li>Full-time position; standard business hours .</li><li>Availability: Immediate joiner preferred.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Sales Coordinator / Sales Assistant: 2 years (Preferred)</li></ul>

Sales Co-ordinator / Sales Assistant (ONLY FEMALE CANDIDATES)

Killgerm Building Maintenance LLC

We are hiring operations coordinator for our Dubai Office.Job Description :Scheduling &amp; Routing.Ensuring Services are completed as per contractual requirements.Preparing estimates.Following up with customers for estimate approval and schedule.Updating Customer records in CRM.Maintain other service records and customer data.Required Qualifications :Our Business Pest control, Cleaning and Grease Trap Services.Job Types: Full-time, Contract Contract length: 24 monthsPay: AED2,000.00 - AED2,500.00 per monthApplication Question(s):<ul><li>Visa Status</li></ul>

Operations Coordinator

SMS GROUP OF COMPANIES

Key Responsibilities:<ul><li>Schedule and manage daily cleaning bookings in the system.</li><li>Address and resolve client inquiries and requests professionally.</li><li>Coordinate with drivers and cleaning teams to ensure smooth operations.</li><li>Maintain accurate records and provide daily operational updates to management.</li><li>Train, schedule, and manage cleaning staff, ensuring they adhere to company policies and quality standards.</li><li>Interact with clients to understand their specific cleaning requirements, address concerns, resolve complaints, and provide regular status updates to ensure satisfaction.</li><li>Handling Customer Complains and smoothly handling</li></ul>Requirements:<ul><li>Minimum of 1-year experience in the cleaning services industry.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and coordination abilities.</li><li>Proficiency in using booking systems and basic office software.</li><li>Preference for candidates currently based in Dubai.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Coordinator: 1 year (Preferred)</li></ul>

Operations Coordinator - Cleaning

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking to hire a
 
 Coordinator - Customer Experience
 
 who will be responsible for providing administrative support to CX deliverables and coordinating with the different departments within the company on various activities including client gifting, stock management and replenishment for gifts, stationary, and ensures accurate recording of all information.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinates with the Marketing department to have complete information related to social media posts, events or small-scale gatherings in boutiques and brief the team accordingly to be ready for client enquiries.
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 Collaborates with all departments to ensure timely communication and consolidation of data and requirements.
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 Participates in the implementation and execution of department directives, initiatives and programs (i.e. team building, internal staff meetings, trainings, etc.
 </li>
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 Coordination for cakes, flowers, special gifting suppliers and ensure delivery at the right time to clients.
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 Manage all invoicing of gifts from all suppliers.
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 Handle exception request from the boutiques and coordinate approval from line manager.
 </li>
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 Manage the logging and storage of CRM customer cards received from the different branches and perform quality check on them and have them ready for any claim on privacy.
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 Monitor Logging of data related to client celebrations by colleagues, report consolidation, ensuring that all the top clients are getting the right recognition via coordinating with boutique managers prior to dates.
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 Invoice gifts that are allocated for celebrations against recipient records.
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 Managing the inventory of the compensation gifts and of the retention gift.
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 Coordinating with Couriers to facilitate delivery to clients for service recovery in case of complaints.
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 Liaises with logistics Department on deliveries to the different POS.
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 Create trackers for important KPIS not available in the native systems.
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 Liaise with all other department for any needed information for smooth operation.
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 Performs random checks against customer related standards internally or with the customer facing colleagues against agree on list of findings. (e.g. gift reaching clients, client eligibility for gift requests.)
 </li>
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 Assist with Dubai Watch Week related activities and coordination.
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 Review and regularly update contact details and location listings on our websites, malls websites and principal brands websites to ensure consistency of message for customers.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent.
 </li>
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 1-3 years job related experience.
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 Excellent written and verbal communication skills.
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 Basic understanding of database concepts
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 Knowledge of prioritization, managing workload effectively.
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 Familiarization with statistical tools.
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 </ul>
 
 
 
 
 
 
 If you are ready for your next challenge, Apply Now!
 
 
 
</div>

Coordinator - Customer Experience

STONETREE GROUP

Stone Tree Holding is a full-cycle real estate management company based in Dubai. Since 2016, we&rsquo;ve been helping investors and property owners through:<ul><li>Stone Tree Real Estate &ndash; property acquisition</li><li>Stone Tree Holiday Homes &ndash; short- and long-term rentals</li><li>Stone Tree Technical Services &ndash; property maintenance</li></ul>What we&rsquo;ve achieved:<ul><li>8+ years of stable growth</li><li>450+ properties under management</li><li>120+ professionals in our team</li></ul>We&rsquo;re now looking for a Customer Care Specialist &mdash; someone who knows the Dubai market, builds strong client relationships, and delivers results.Responsibilities:<ul><li>Coordinate and manage customer service operations for holiday homes.</li><li>Handle and process customer inquiries via phone, email, and social media.</li><li>Resolve issues and complaints, ensuring timely and professional support.</li><li>Collaborate with various departments (booking, housekeeping, maintenance).</li><li>Develop and implement service quality standards.</li><li>Maintain a high level of customer satisfaction and retain loyal guests.</li><li>Analyze customer feedback and implement improvements to the service process.</li><li>Conduct training for staff to improve customer service quality.</li></ul>Requirements:<ul><li>At least 1 years of experience in holiday homes</li><li>Excellent communication skills and the ability to work with clients.</li><li>Ability to effectively resolve problems and handle complaints.</li><li>Knowledge of customer service principles and standards.</li><li>Ability to work in a fast-paced, multi-tasking environment and under pressure.</li><li>English language proficiency at a minimum of B2 level.</li><li>Desire to develop in the field of customer service quality management.</li></ul>We Offer:<ul><li>Competitive salary and performance-based bonuses.</li><li>Employment Visa + insurance.</li><li>A friendly and professional team.</li><li>Opportunities for career growth and development.</li><li>Excellent conditions for working and relaxing in our holiday homes.</li></ul>Job Type: Full-timePay: AED5,000.00 per month&#1044;&#1086;&#1089;&#1074;&#1110;&#1076; &#1088;&#1086;&#1073;&#1086;&#1090;&#1080;:<ul><li>holiday homes / hospitality : 1&nbsp;&#1088;&#1110;&#1082; (&#1041;&#1072;&#1078;&#1072;&#1085;&#1086;)</li></ul>&#1052;&#1110;&#1089;&#1094;&#1077;&#1079;&#1085;&#1072;&#1093;&#1086;&#1076;&#1078;&#1077;&#1085;&#1085;&#1103;:<ul><li>Dubai (&#1054;&#1073;&#1086;&#1074;&rsquo;&#1103;&#1079;&#1082;&#1086;&#1074;&#1086;)</li></ul>

Customer Service Agent | Holiday Homes

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