customer service coordinator

Alqaro Roads Contracting LLC

Job SummaryWe are seeking a highly organized and customer-focused Pet Grooming Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, scheduling grooming appointments, coordinating with the team, and ensuring smooth day-to-day operations.Key Responsibilities<ul><li>Answer incoming calls, WhatsApp messages, and customer inquiries professionally.</li><li>Schedule and confirm pet grooming appointments.</li><li>Coordinate daily schedules and routes for mobile groomers.</li><li>Maintain customer records, pet profiles, and appointment history.</li><li>Follow up with customers regarding appointments and service feedback.</li><li>Manage cancellations, rescheduling, and urgent requests.</li><li>Prepare daily and weekly grooming schedules.</li><li>Maintain accurate data and update records in spreadsheets or software.</li><li>Coordinate with groomers to ensure timely service delivery.</li><li>Process payments and issue invoices when required.</li><li>Assist with administrative and operational tasks as needed.</li><li>Provide excellent customer service and build strong relationships with clients.</li></ul>Requirements<ul><li>Previous experience in customer service, receptionist, coordinator, or administrative roles.</li><li>Experience in the pet grooming, veterinary, or related service industry is an advantage.</li><li>Excellent communication skills in English; Arabic is a plus.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook) and WhatsApp Business.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work under pressure and manage multiple appointments simultaneously.</li><li>Friendly, professional, and customer-oriented attitude.</li><li>UAE experience is preferred.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Career growth opportunities.</li><li>Supportive and dynamic work environment.</li></ul>Pay: From AED1.00 per yearWork Location: In person

Coordinator - Pets Grooming

Fit It Mates

A growing maintenance, renovation, fit-out, and technical services company is looking for a highly organized Admin &amp; Operations Coordinator to support the day-to-day operations of the business.This is a fast-paced role that requires someone who can coordinate technicians, schedule jobs, communicate with customers, and ensure smooth daily operations. The ideal candidate should understand how a maintenance or contracting business operates and be confident handling multiple tasks simultaneously.This is not a receptionist role. We are looking for someone who takes ownership, solves problems, and keeps operations running efficiently.Key ResponsibilitiesOperations &amp; Scheduling<ul><li>Schedule daily jobs and assign technicians based on location, availability, and skillset</li><li>Coordinate emergency and urgent call-outs</li><li>Monitor job progress and ensure technicians arrive on time</li><li>Optimize technician schedules to maximize productivity</li><li>Track ongoing jobs and update management on progress</li><li>Coordinate with supervisors, engineers, and project managers</li></ul>Customer Service<ul><li>Handle incoming phone calls, WhatsApp messages, and emails professionally</li><li>Respond to customer inquiries promptly</li><li>Schedule appointments and site visits</li><li>Follow up with customers before and after jobs</li><li>Handle customer complaints professionally and coordinate resolutions</li><li>Ensure a high level of customer satisfaction</li></ul>Administrative Responsibilities<ul><li>Prepare quotations, work orders, job cards, and reports</li><li>Maintain accurate customer records and documentation</li><li>Organize contracts, invoices, LPOs, and project files</li><li>Coordinate approvals and internal documentation</li><li>Support management with administrative and operational tasks</li></ul>Team Coordination<ul><li>Assign daily tasks to technicians and field staff</li><li>Monitor attendance and daily workforce allocation</li><li>Coordinate leave requests and manpower planning</li><li>Follow up on incomplete jobs and pending materials</li><li>Ensure company procedures and operational standards are followed</li></ul>Operational Support<ul><li>Coordinate material requests with procurement and warehouse</li><li>Track job completion status and pending works</li><li>Maintain communication between office, workshop, and site teams</li><li>Assist in improving workflows and operational efficiency</li></ul>Requirements<ul><li>Minimum 2&ndash;5 years UAE experience in operations, administration, customer service, or scheduling</li><li>Experience in a maintenance, construction, fit-out, MEP, HVAC, facilities management, or technical services company is highly preferred</li><li>Good understanding of maintenance and renovation operations</li><li>Excellent organizational and multitasking skills</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Ability to remain calm under pressure and prioritize urgent work</li><li>Proficient in Microsoft Office (Excel, Word, Outlook)</li><li>Experience using CRM or job management software (Jobber, ServiceM8, FieldPulse, etc.) is an advantage</li></ul>Preferred Qualifications<ul><li>Experience coordinating technicians or field service teams</li><li>Basic understanding of technical services such as HVAC, plumbing, electrical, waterproofing, or renovation works</li><li>Experience preparing quotations, work orders, and service documentation</li><li>Strong customer service and complaint resolution skills</li></ul>Pay: AED2,500.00 - AED4,000.00 per hourApplication Question(s):<ul><li>What is your current visa status, and when can you join?</li><li>What is your current salary and expected salary?</li><li>How many years of UAE experience do you have in operations, scheduling, customer service, or administration?</li><li>Have you previously worked for a maintenance, renovation, construction, fit-out, MEP, or facilities management company? If yes, please describe your role.</li><li>Briefly describe a situation where you had to deal with an unhappy customer or reschedule urgent jobs while keeping operations running smoothly.</li></ul>Work Location: In person

Admin & Operations Coordinator – Maintenance & Renovation Company

CBRE Excellerate

<div><div>Who are we? 
</div><div>
We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.</div><div>
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio. 
</div><div>
Why choose us? 
</div><div>
Imagine more than just the future of work &mdash; with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey. 
 
About the position : 
</div><div>
CBRE Excellerate is looking for a proactive and customer-focused Helpdesk Coordinator to join our team. The successful candidate will support facilities management operations by handling helpdesk activities, managing CAFM systems, coordinating maintenance requests, and ensuring excellent customer service delivery.</div><div>
Key Responsibilities</div><div><ul><li>
Manage and update CAFM systems, including reactive and planned maintenance records.</li><li>
Respond to calls and emails in a timely and professional manner.</li><li>
Coordinate maintenance requests and ensure proper follow-up until closure.</li><li>
Prepare reports related to helpdesk activities and system performance.</li><li>
Support operational and administrative activities, including supplier coordination and documentation.</li><li>
Maintain effective communication with clients, suppliers, and internal teams.</li></ul></div><div>
Requirements</div><div><ul><li>
Bachelor&rsquo;s degree or equivalent qualification.</li><li>
Minimum 5 years of experience, including customer service experience.</li><li>
At least 2 years of experience using CAFM systems.</li><li>
Strong communication, organisation, and problem-solving skills.</li><li>
Experience in facilities management or client-facing environments is preferred.</li></ul></div><div>
Working Schedule</div><div><ul><li>
Based at a client site office environment.</li><li>
Working days: Sunday to Thursday.</li><li>
Flexibility to work on public holidays when required.</li></ul></div><div>
Join CBRE Excellerate and become part of a dynamic team delivering exceptional facilities management services.</div></div>

Help Desk Coordinator

The Makers Society

We build things at The Makers Society -- and not just furniture. We are building a craft community in Dubai, where adults and children come to learn woodworking, rent workshop space, and get their hands on quality tools. It is a real workshop, not a co-working space with a saw.We are looking for someone warm, organised, and fluent in English to run the front of house. You will be the first voice members hear and the first face they see. If that sounds like you, read on.About the RoleAs Studio &amp; Admin Coordinator, you are the operational backbone of TMS. You will handle everything that keeps the studio running smoothly -- from answering enquiries and managing course bookings to running the shop and making sure inventory is always accurate. This is not a sit-behind-a-desk role. You will be active, visible, and genuinely helpful to every person who walks through our door.What You'll Do<ul><li>Handle all incoming enquiries via WhatsApp, email, phone, and in-person with warmth and clarity</li><li>Manage course and session bookings through our scheduling system</li><li>Welcome members on arrival, sign them in, and ensure they feel at home in the workshop</li><li>Process shop sales -- both in person and through our Shopify online store</li><li>Monitor product stock levels and raise restock requests to keep shelves accurate and full</li><li>Assist with logistics for upcoming courses and events (materials prep, room setup, printed materials)</li><li>Handle day-to-day administrative tasks: filing, records, supplier follow-ups</li><li>Act as the first point of escalation for any member queries before involving the founder</li></ul>What We're Looking For<ul><li>Excellent spoken and written English -- this is non-negotiable; you will be representing TMS in every interaction</li><li>Currently based in the UAE with a valid UAE residence visa</li><li>Strong organisational skills and attention to detail; you notice when something is out of place</li><li>Comfortable with digital tools: WhatsApp Business, email, spreadsheets, and basic e-commerce</li><li>A genuine warmth with people -- you enjoy being helpful and it shows</li><li>Able to work weekends; Saturday and Sunday are our busiest days</li><li>Reliable, proactive, and calm under the inevitable Friday-afternoon rush</li></ul>Nice to Have<ul><li>Experience in a workshop, gym, studio, salon, or other experiential venue</li><li>Familiarity with Shopify or any point-of-sale or booking system</li><li>Arabic language skills (useful but absolutely not required)</li><li>Interest in making, craft, or woodworking -- even better if you have tried it yourself</li></ul>What We Offer<ul><li>AED 3,000-5,000 per month, based on experience</li><li>Employment visa provided for eligible candidates not already on a transferable visa</li><li>Health insurance as required by UAE law</li><li>Staff access to the workshop and tools outside working hours</li><li>A small, supportive team in a genuinely interesting workplace</li><li>The chance to grow with a brand that is still early in its journey</li></ul>About The Makers SocietyThe Makers Society is a woodworking makerspace, training centre, and hand tool distributor based in Ras Al Khor Industrial, Dubai. We run adult woodworking courses at every level, a Kids Academy for ages 6-14, and B2B education programmes for schools. We also distribute premium hand tool brands including Narex, Kakuri, Kinex, and Luban through our Shopify store. We are hands-on in everything we do.How to ApplySend your CV to support@makingdubai.com with the subject line &quot;Admin Coordinator Application&quot;. Include one short paragraph (3-5 sentences) telling us why you want this specific role -- not a generic cover letter, just your honest reason.We review applications on a rolling basis and will contact shortlisted candidates directly via WhatsApp or email. We aim to respond within 5 working days.No recruitment agencies, please.Pay: AED3,000.00 - AED5,000.00 per monthWork Location: In person

Studio & Admin Coordinator

Tooth Tastic Dental Clinic

Dental Receptionist / Patient CoordinatorCompany: Tooth Tastic Dental Clinic Location: Al Barsha, Dubai, UAE Work Setting: In-Office / On-Site (Clinic-Based) Salary: AED 3,500 &ndash; AED 4,000 (Based on Experience)About the RoleTooth Tastic Dental Clinic is looking for a friendly, professional, and organized Dental Receptionist / Patient Coordinator to join our team in Dubai. The ideal candidate should have excellent communication skills, a patient-focused attitude, and the ability to manage appointments, calls, and patient follow-ups efficiently.Key Responsibilities<ul><li>Answer incoming phone calls professionally and assist patients with their inquiries.</li><li>Respond to WhatsApp messages, social media inquiries, and other communication channels.</li><li>Schedule, confirm, and manage patient appointments.</li><li>Follow up with patients regarding appointments, treatments, and feedback.</li><li>Coordinate daily clinic schedules with doctors and staff.</li><li>Welcome patients and ensure a positive experience from arrival to departure.</li><li>Maintain accurate patient records and update information when required.</li><li>Handle administrative and front desk duties efficiently.</li><li>Support the clinic team in delivering excellent patient care and service.</li></ul>Requirements<ul><li>Excellent spoken and written English (mandatory).</li><li>Arabic language skills are an added advantage.</li><li>Professional appearance and excellent communication skills.</li><li>Friendly, polite, and patient-focused personality.</li><li>Strong customer service and interpersonal skills.</li><li>Good organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office and basic computer skills.</li></ul>Preferred Qualifications<ul><li>Previous experience as a receptionist, patient coordinator, or customer service representative.</li><li>Experience in a dental clinic, medical center, or healthcare facility in the UAE is a strong advantage.</li><li>Familiarity with healthcare appointment scheduling systems is preferred.</li></ul>Job Details<ul><li>Full-time position.</li><li>Work location: Tooth Tastic Dental Clinic, Al Barsha, Dubai.</li><li>On-site role (work from the clinic).</li></ul>Compensation<ul><li>AED 3,500 &ndash; AED 4,000 per month, depending on qualifications and experience.</li></ul>If you are passionate about helping patients and providing exceptional customer service, we would love to hear from you.Pay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Receptionist / Patient Coordinator

Asia Petrochem FZE

Sales Coordinator &ndash; Chemicals &amp; Petrochemicals Job Type: Full-Time Industry: Petrochemicals / Specialty Chemicals / Chemical Trading &amp; ManufacturingAbout the RoleWe are seeking a proactive and results-oriented Sales Coordinator to support our sales and business development activities in the petrochemicals and specialty chemicals sector. The successful candidate will assist in customer management, sales coordination, market development, and export sales support while working closely with internal departments to ensure excellent customer service and business growth.Key Responsibilities<ul><li>Coordinate sales inquiries, quotations, orders, and customer follow-ups.</li><li>Support business development activities and identify new sales opportunities.</li><li>Build and maintain strong customer relationships.</li><li>Conduct market research and monitor industry trends, customer requirements, and competitor activities.</li><li>Generate leads through online platforms, CRM systems, telemarketing, and market intelligence.</li><li>Coordinate with logistics, procurement, production, and finance teams for order execution.</li><li>Maintain accurate customer records and sales reports.</li><li>Assist with export sales documentation and international customer coordination.</li><li>Support participation in exhibitions, trade shows, and client meetings.</li><li>Ensure timely response to customer inquiries through email, online portals, and other communication channels.</li></ul>Required QualificationsEducation (Mandatory)<ul><li>Bachelor's Degree in Chemical Engineering OR B.Sc. Chemistry</li></ul>Preferred Qualification<ul><li>MBA in Marketing, Logistics, International Business, or related discipline</li></ul>Experience<ul><li>2&ndash;3 years of experience in one or more of the following industries:</li><li>Paints &amp; Coatings</li><li>Adhesives</li><li>Cosmetics &amp; Personal Care</li><li>Soap &amp; Detergents</li><li>Flexible Packaging</li><li>Chemical Raw Materials</li><li>Petrochemicals</li><li>Specialty Chemicals</li><li>Experience in export sales will be an advantage.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and negotiation skills</li><li>Strong customer relationship management abilities</li><li>Proficiency in Microsoft Office and CRM software</li><li>Experience handling online customer inquiries and digital sales platforms</li><li>Market research and lead generation capabilities</li><li>Strong analytical and organizational skills</li><li>Ability to work independently and within a team environment</li><li>Willingness to travel for business meetings and industry events when required</li></ul>Language Requirement<ul><li>Fluent English (Written and Spoken)</li></ul>Candidate AvailabilityPreference will be given to candidates who:<ul><li>Are currently available in the UAE</li><li>Hold Visit Visa or Cancelled Visa status</li><li>Can join immediately or within a short notice period</li></ul>Applications are particularly welcomed from candidates currently residing in the UAE from the following African countries:Zambia, Zimbabwe, Uganda, DR Congo, Ghana, C&ocirc;te d'Ivoire, Senegal, Tanzania, Mali, Guinea, Sierra Leone, Burkina Faso, Malawi, Mozambique, Botswana, Angola, Cameroon, and Nigeria.Compensation &amp; Benefits<ul><li>Competitive Salary (Based on Qualifications &amp; Experience)</li><li>Company Accommodation (where applicable)</li><li>Company Transportation</li><li>Employment Visa and Medical Insurance as per UAE Labour Law</li><li>Professional Training and Career Development Opportunities</li><li>Long-Term Career Growth Prospects</li></ul>How to ApplyPlease submit your updated CV along with:<ul><li>Current UAE Location</li><li>Visa Status</li><li>Notice Period / Earliest Joining Date</li><li>Current Salary</li><li>Expected Salary</li><li>Educational Qualifications</li><li>Relevant Industry Experience</li></ul>Only shortlisted candidates will be contacted.Work Location: In person

Sales Coordinator

Kemet Prime Properties

<div>
 Hiring: Receptionist &amp; Operations Coordinator
 
 
 📍 Dubai, UAE
 
 📅 Start Date: July 1st, 2026
 
 
 KEMET Prime Properties is a growing real estate company based in Dubai, dedicated to providing exceptional service and trusted real estate advisory to clients and investors.
 
 
 We are seeking a professional, well-presented, and highly organized Receptionist &amp; Operations Coordinator to be the first point of contact for our clients while supporting the day-to-day operations of the business.
 
 
 Key Responsibilities
 
 
 Reception &amp; Client Relations
 
 
 &bull; Welcome clients, investors, and visitors in a professional and friendly manner.
 
 &bull; Answer and direct incoming calls, emails, and WhatsApp inquiries.
 
 &bull; Schedule meetings, appointments, and property viewings.
 
 &bull; Maintain a professional reception area and meeting rooms.
 
 &bull; Deliver an outstanding client experience at all times.
 
 
 Sales &amp; Operations Support
 
 
 &bull; Assist the sales team with administrative and operational tasks.
 
 &bull; Coordinate property viewings and client appointments.
 
 &bull; Update and maintain CRM systems, client databases, and lead records.
 
 &bull; Assist with property listings, documentation, and transaction files.
 
 &bull; Follow up with clients, developers, and service providers when required.
 
 
 Administration
 
 
 &bull; Prepare letters, reports, presentations, and correspondence.
 
 &bull; Maintain filing systems and company records.
 
 &bull; Coordinate office supplies, vendors, and courier services.
 
 &bull; Support company events, meetings, and daily office operations.
 
 
 HR &amp; Compliance Support
 
 
 &bull; Assist with employee onboarding and document collection.
 
 &bull; Support visa applications, labour documentation, Emirates ID renewals, and related administrative processes.
 
 &bull; Maintain employee records and administrative files.
 
 
 Executive Support
 
 
 &bull; Assist senior management with scheduling, travel arrangements, and meeting coordination.
 
 &bull; Follow up on action items and maintain organized records of ongoing tasks.
 
 &bull; Handle confidential company information with professionalism and discretion.
 
 
 Requirements
 
 
 &bull; Fluent in English (written and spoken).
 
 &bull; Arabic language skills are mandatory.
 
 &bull; Minimum 1&ndash;2 years of UAE experience in reception, administration, customer service, or office coordination.
 
 &bull; Strong communication and interpersonal skills.
 
 &bull; Proficiency in Microsoft Office (Word, Excel, Outlook).
 
 &bull; Strong organizational and multitasking abilities.
 
 &bull; Professional appearance and positive attitude.
 
 &bull; Real estate experience is an advantage but not required.
 
 &bull; Ability to work independently and take initiative.
 
 
 What We Offer
 
 
 &bull; Employment Visa.
 
 &bull; Medical Insurance.
 
 &bull; Annual Leave as per UAE Labour Law.
 
 &bull; Opportunity to grow within a fast-growing real estate company.
 
 &bull; Professional and supportive working environment.
 
 
 💰 Salary: AED 4,000 &ndash; AED 5,000 per month (depending on experience)
 
 
 📧 To apply, please send your CV to: hr@kemetprimeproperties.ae
 
 
 Only shortlisted candidates will be contacted.
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Receptionist and Operations Coordinator

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