customer service representative

telesales representative

logistics coordinator

officer - corporate administrative support services ceo Jobs in Dubai

accounts & operations coordinator (e-commerce & retail) Jobs in Dubai

customer service coordinator

Hermès

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
 </li>
 <li>
 Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
 </li>
 <li>
 Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
 </li>
 <li>
 Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
 </li>
 <li>
 Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Possess good communication and greeting skills.
 </li>
 <li>
 Being punctual, flexible, hardworking, responsible and adaptable.
 </li>
 <li>
 Have a professional approach and a positive attitude.
 </li>
 <li>
 Being a team player.
 </li>
 <li>
 Able to solve problems and decision making.
 </li>
 <li>
 Familiarity with the products.
 
 
 </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
</div>

Customer Service Coordinator - UAE National

<div>
 
 Title
 
 : After-Sales Executive
 
 
 
 Position
 
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 
 
 
 Responsibilities
 
 : The After-Sales coordinator responsibilities include:
 
 
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 
 
 
 Customer Service :
 
 
 
 <ul>
 <li>
 To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
 </li>
 <li>
 To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
 </li>
 <li>
 Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
 </li>
 <li>
 Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
 </li>
 <li>
 To thank the customer for his/her visit in a natural and sincere manner.
 
 
 </li>
 </ul>
 
 After
 
 
 -Sales
 
 
 responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the SAV day to day activities.
 </li>
 <li>
 Responsible for the documentation and for the information flow from and to the SAV department.
 </li>
 <li>
 Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
 </li>
 <li>
 Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
 </li>
 <li>
 Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
 </li>
 <li>
 Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
 </li>
 <li>
 Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
 </li>
 <li>
 Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
 </li>
 <li>
 Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
 </li>
 <li>
 Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
 </li>
 <li>
 Prioritize workload and ensure that most urgent/ important cases are handled promptly
 </li>
 <li>
 Manage the SAV petty cash bills or expenses
 </li>
 <li>
 Follow up with calls and messages
 </li>
 <li>
 Consistently work to maintain and organize the SAV room (receiving, collection)
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 :
 
 
 
 <ul>
 <li>
 Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
 </li>
 <li>
 Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
 </li>
 <li>
 Inspire colleagues by sharing positive ideas and experiences.
 </li>
 <li>
 Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
 
 
 </li>
 </ul>
 
 Performance
 
 
 Criteria
 
 
 :
 
 
 <ul>
 <li>
 Strong reporting skills accuracy and attention to detail
 </li>
 <li>
 Able to work independently; strong follow up skills
 </li>
 <li>
 Innovative problem-solver
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Professionalism in services provided to the customer.
 </li>
 <li>
 Positive attitude within the team.
 </li>
 </ul>
</div>

After Sales Executive - Dubai Mall

FedEx Logistics

<div>
 <ul>
 <li>
 Coordinate and provide pricing quotations while supporting the development of pricing analysis and recommendations for country pricing.
 </li>
 <li>
 Ensure effective implementation and maintenance of pricing programs.
 </li>
 <li>
 Deliver high-quality customer service, ensuring timely response and accurate booking arrangements.
 </li>
 <li>
 PRICING PROPOSAL &ndash; Provide and maintain pricing proposal for internal and external customer of FedEx Logistics in Dubai, UAE; ensure all customer agreements adhere to pricing policies and process; evaluate and recommend exceptions to pricing policies in order to minimize company's risk exposure and ensure compliance to pricing Policies and Process.
 </li>
 <li>
 PRICING DATABASE MANAGEMENT &ndash; Develop and maintain the pricing database for all products; Update freight charges, surcharges, and other operational costs from airlines and ocean carriers regularly.
 </li>
 <li>
 PRICING PROCESS &ndash; Recommend and implement pricing process and ensure all processes are in line with Corporate Pricing Policy.
 </li>
 <li>
 REPORTING - Develop and deliver management reports to monitor revenue performance and highlight trends or gaps.
 </li>
 <li>
 INTERNAL RELATIONS - Act as a liaison with other Product teams (Air &amp; Ocean) to ensure interdepartmental coordination; communicate changes in the pricing program with other departments; provide input on problem situations and program enhancements to ensure resolutions in order to keep internal functional departments informed to take actions as appropriate and to provide effective support for all pricing programs.
 
 
 </li>
 </ul>
 
 Customer Service &ndash; Interactions
 
 
 
 <ul>
 <li>
 Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.
 </li>
 <li>
 Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.
 </li>
 <li>
 Be sensitive and accurate on providing data to the internal and external customers.
 </li>
 <li>
 Customer satisfaction is our CS core value to serve every kind of the customers.
 </li>
 <li>
 Pro-active communication with customers is necessary to enhance world class customer service..
 </li>
 <li>
 Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP&rsquo;s requirements.
 </li>
 <li>
 Report/Client system is needed to update as when it is required.
 
 
 </li>
 </ul>
 Be ready and assigned for special duties or ad hoc project as when and if necessary.
 
 
 
 Academic
 
 
 
 <ul>
 <li>
 Graduate or equivalent degree.
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Minimum (3-4) years of operational experience in pricing and customer service area preferably with freight forwarding industry.
 </li>
 <li>
 Basic Knowledge on Aerospace &amp; Aviation pricing would be added benefit (not compulsory).
 </li>
 <li>
 Proficiency in Word, Excel, Access, and PowerPoint.
 </li>
 <li>
 Good knowledge of analytical tools.
 
 
 </li>
 </ul>
 
 Key Attributes
 
 
 
 <ul>
 <li>
 Strong command of the English language &ndash; both written and verbal communication is essential.
 </li>
 <li>
 Eagerness to learn &ndash; open to training, feedback, and continuous development.
 </li>
 <li>
 Reliability &ndash; dependable, punctual, and consistent in following through on tasks.
 </li>
 <li>
 Attention to detail &ndash; ensures accuracy in documentation, communication, and reporting.
 </li>
 <li>
 Strong communication skills &ndash; clear, respectful, and effective communication with team members and customers.
 </li>
 <li>
 Organizational skills &ndash; manages time efficiently and maintains well-organized records and task lists.
 </li>
 <li>
 Customer &amp; results-focused &ndash; demonstrates a service mindset and commitment to delivering quality outcomes.
 </li>
 <li>
 Professional grooming &amp; appearance &ndash; presents themselves in a clean, neat, and professional manner suitable for a corporate and customer-facing environment.
 
 
 </li>
 </ul>
 The Company
 
 
 FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
 
 
 The Philosophy
 
 
 People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
 
 
 The Culture
 
 
 We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
 
 
 The Mission
 
 
 We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
 
 
 We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
</div>

Agent, Pricing & CS

Noorka

<div>Noorka Logistics is seeking a dedicated and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who is passionate about delivering excellent service, handling client inquiries efficiently, and ensuring a positive customer experience within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information regarding shipments, services, and company processes.</li>
<li>Handle customer complaints and resolve issues effectively.</li>
<li>Coordinate with logistics and operations teams to track shipments and update clients.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure satisfaction and service completion.</li>
<li>Assist in onboarding new clients and guiding them through service procedures.</li>
<li>Identify customer needs and suggest appropriate logistics solutions.</li>
<li>Contribute to improving customer service processes and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in logistics or supply chain.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple inquiries.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, customer satisfaction is a key driver of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and client-focused logistics company.</div>

Customer Care Executive

Faster rent a car

Operations CoordinatorCompany: Faster Rent a CarLocation: Dubai, UAE (On-site)Employment Type: Full-timeStart Date: Immediate joining preferredExperience Required: Minimum 2 years in Car Rental CompaniesFaster Rent a Car is a leading luxury car rental company in Dubai, known for its premium fleet, high-performance vehicles, and exceptional customer service. As part of our continuous growth, we are looking for a highly organized and proactive Operations Coordinator to support our daily operations and ensure smooth and efficient service delivery.Key Responsibilities<ul><li>Manage and process rental contracts using TRS or similar car rental systems.</li><li>Oversee the full rental process from booking confirmation to vehicle return.</li><li>Communicate professionally with customers and handle inquiries or issues efficiently.</li><li>Coordinate with sales, drivers, and maintenance teams to ensure smooth daily operations.</li><li>Monitor operational activities and resolve any issues quickly.</li><li>Maintain accurate records and ensure all rental processes are properly documented.</li></ul>Candidate Requirements<ul><li>Minimum 2 years of experience in a car rental company (mandatory).</li><li>Strong experience using TRS or similar rental management systems.</li><li>Excellent communication and coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Fluent in English (Arabic is a plus).</li><li>Female candidates are preferred.</li></ul>Why Join Faster Rent a Car?<ul><li>Join a fast-growing company in the luxury automotive sector.</li><li>Work with a professional and dynamic team.</li><li>Opportunity for career growth and development.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Operation Coordinator

Hazar Haute couture

<div>
 
 This is a full-time, on-site Sales Executive role located in Dubai. The Sales Executive will be responsible for providing exceptional customer service by understanding the unique preferences and requirements of each client, assisting them in selecting customized bridal and evening wear. Key tasks include managing client consultations, maintaining strong relationships, driving sales, and achieving sales targets. The role also involves collaborating with the design team to ensure seamless service delivery and contributing to the achievement of overall business goals.
 
 
 
 
 
 Duties:
 
 
 
 
 
 &middot; Attending calls and WhatsApp messages and entering all customer information including name, contact information, wedding details, dress details, etc
 
 
 &middot; Reply to whatsapp messages and persuade new customers to buy/rent dresses (by sharing photos, attending to requests etc)
 
 
 &middot; Record daily customers new inquiries through calls/whatsapp and prepare reports
 
 
 &middot; Updating and recording the changes of the entered information
 
 
 &middot; Taking new appointments
 
 
 &middot; Send reminders for new and existing appointments with customers prior to their arrival. (size, prova etc)
 
 
 &middot; Coordinating with Customer Service Manager/Sales Coordinator for payments, follow-ups and dress delivery.
 
 
 &middot; Coordination of all required accessories arrangements upon dress delivery.
 
 
 &middot; Make courtesy call and get testimonials
 
 
 &middot; Record &amp; follow-up on customer requests, complaints, feedbacks etc
 
 
 &middot; Any other tasks as assigned by Customer Service Manager/Management
 
 
 
 
 
 Attributes:
 
 
 &middot; Positive attitude when working in a busy sales environment.
 
 
 &middot; Working positively in a multi-cultured environment.
 
 
 &middot; Ability to work well in a team.
 
 
 &middot; Organized and responsible.
 
 
 &middot; Passion for the bridal and fashion industry.
 
</div>

Receptionist

TREE OF PROSPERITY INTERNATIONAL

The Sales Coordinator is responsible for supporting the sales team by managing administrative tasks, coordinating customer orders, facilitating communication between departments, and ensuring smooth operations of marine-related sales activities. This role serves as a key liaison between customers, sales representatives, logistics, and after-sales service teams to ensure a high level of customer satisfaction and operational efficiency.Qualifications/Key Responsibilities<ul><li>Must be available in the UAE</li><li>Must have at least 1 yr of experience as sales for Marine Spare Parts</li><li>Bachelor's degree in Business, Marketing, or related field</li><li>Act as the primary point of contact for marine sales inquiries, orders, and customer support.</li><li>Coordinate and process marine sales orders from quotation to delivery, including documentation and invoicing.</li><li>Sales, Marketing, and Negotiation skills</li><li>Knowledge of marine spare parts and the maritime industry</li><li>Client relationship management skills</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management abilities</li></ul>Job Type: Full-timeWork Location: In person

Technical Sales Coodinator - Marine Idustry

Explore 1024+ Customer service coordinator in Dubai this April. Find roles across top companies and apply now to boost your career.