sales coordinator

sales manager

administrative assistant

account manager

fleet coordinator

customer service coordinator

V-TAC Innovative LED Lighting

We are seeking a proactive and detail-oriented Customer Service Coordinator to support client engagement, CRM administration, and cross-functional communication. The ideal candidate will have experience with Zoho CRM and be responsible for maintaining customer satisfaction through professional coordination and timely follow-ups.Key Responsibilities:1. CRM Management (Zoho CRM)<ul><li>Assist in the implementation and ongoing enhancement of Zoho CRM to improve workflow and user experience.</li><li>Maintain accurate and up-to-date customer records and sales pipelines.</li><li>Monitor CRM dashboards for activity tracking, lead follow-ups, and opportunity status.</li></ul>2. Client Relationship Management<ul><li>Serve as the first point of contact for client inquiries and service support.</li><li>Maintain ongoing communication with customers to provide updates and resolve issues.</li><li>Build and foster long-term customer relationships to support retention and loyalty.</li></ul>3. Sales Support &amp; Documentation<ul><li>Support the sales team by preparing quotations, proposals, contracts, and Sale Purchase Agreements (SPA).</li><li>Update unit availability status (e.g., Open, Hold, Reserved, Booked) in the CRM system.</li></ul>4. Payment &amp; Documentation Tracking<ul><li>Track client payment schedules and Dubai Land Department (DLD) transactions.</li><li>Prepare and send Statements of Account (SOA) and reminders for upcoming invoices or overdue payments.</li></ul>5. Compliance &amp; Data Integrity<ul><li>Ensure all CRM entries are complete, consistent, and compliant with internal policies and UAE legal regulations.</li><li>Regularly audit data to eliminate duplicates, errors, or outdated records.</li></ul>Secondary Responsibilities:6. Reporting &amp; Data Analysis<ul><li>Generate reports on customer engagement, sales trends, and CRM usage metrics.</li><li>Provide actionable insights to improve client service strategies and sales outcomes.</li></ul>7. Automation &amp; Integration<ul><li>Configure CRM workflow automations, such as email/SMS follow-ups, payment alerts, and status updates.</li><li>Ensure proper integration between Zoho CRM and supporting systems like Zoho Books, Oqoodi, and Galla Box.</li></ul>8. Customer Feedback &amp; Escalation<ul><li>Record and categorize client feedback; ensure prompt resolution of issues by coordinating with relevant departments.</li><li>Follow up on escalated concerns to ensure client satisfaction and closure.</li></ul>9. Administrative Support<ul><li>Coordinate meeting schedules, prepare sales documentation, and support internal communication.</li><li>Liaise with IT or technical support teams to resolve CRM-related issues.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in customer service or sales coordination.</li><li>Hands-on experience with Zoho CRM (preferred) or any other CRM platforms.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and CRM reporting tools.</li><li>Ability to multitask, prioritize, and manage time efficiently.</li></ul>Job Type: Full-time

Customer Service Representative / Coordinator

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively.
Key Responsibilities<ul><li>
Supervise and support the Customer Care team in handling inquiries, order processing, and returns.</li><li>
Ensure team adherence to B&amp;S ERP system procedures and provide guidance for system updates and refresher training.</li><li>
Act as a point of escalation for complex customer issues and ensure timely resolution.</li><li>
Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges.</li><li>
Maintain accurate and up-to-date records of customer interactions, orders, and feedback.</li><li>
Monitor order fulfillment and logistics processes to ensure timely delivery of products.</li><li>
Assist in generating reports and KPIs related to customer service performance and team productivity.</li><li>
Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.</li><li>
Provide training, mentorship, and guidance to junior Customer Care staff.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field.</li><li>
Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus.</li><li>
Excellent written and verbal communication skills, with strong customer service orientation.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li></ul> 

Additional Information 
We offer you<ul><li>
Opportunity to work in a multinational company with a dynamic and diverse team.</li><li>
A collaborative work environment that encourages growth and professional development.</li><li>
Annual performance driven bonus and comprehensive benefits package.</li><li>
Other benefits as per UAE labour law</li><li>
A chance to develop your skills in a fast-paced, high-impact industry.</li></ul></div>

Customer care coordinator - Duty Free, FMCG

Vostok Trading LLC

Job Summary: The Sales Coordinator supports the sales team by managing administrative tasks, coordinating customer communications, and ensuring smooth processing of sales orders. This role plays a key part in maintaining customer satisfaction and supporting the achievement of sales targets.Key Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently</li><li>Communicate with customers regarding orders, pricing, and delivery schedules</li><li>Prepare sales reports, presentations, and performance data</li><li>Maintain and update customer records and databases</li><li>Assist the sales team with scheduling meetings and follow-ups</li><li>Monitor inventory levels and coordinate with logistics or operations teams</li><li>Handle customer inquiries and resolve basic issues promptly</li><li>Support promotional activities and marketing campaigns</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any related field (Preferred Female candidates only )</li><li>Strong communication and organizational skills</li><li>Proficiency in MS Office (Excel, Word, PowerPoint)</li><li>Attention to detail and ability to multitask</li><li>Customer-focused mindset</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Sales Co-ordinator

Ramfoam Containers Manufacturing LLC

Company OverviewRamfoam Containers Manufacturing LLC is an ISO 9001, 14001 &amp; 45001 certified, leading manufacturing firm based in Dubai, UAE, renowned for our commitment to quality and innovation in the bespoke protective packaging industry.As a recognized market leader in our field, we are dedicated to fostering a workplace culture that promotes growth, collaboration, and excellence. As we continue to expand, we are looking to massively enhance our marketing presence and engage more effectively and proactively with our target audience.Position Summary:We are seeking a highly organized and proactive Sales Coordinator with strong logistics experience to support our fast-paced flight case manufacturing business. The ideal candidate will play a key role in managing end-to-end coordination between sales, production, logistics, and international clients, ensuring timely order execution and customer satisfaction.Experience in similar industries such as custom manufacturing, industrial packaging, Furniture manufacturing ,export-based production, or flight case businesses across UK, US, UAE, or KSA markets will be a strong advantage.Key ResponsibilitiesSales &amp; Customer Coordination<ul><li>Act as the primary support to the sales team for handling customer inquiries, quotations, and follow-ups.</li><li>Coordinate with international clients and distributors regarding order status, delivery schedules, and documentation.</li><li>Maintain strong communication with customers to ensure smooth execution of sales orders.</li></ul>Order Processing &amp; Production Follow-Up<ul><li>Manage complete order lifecycle from confirmation to dispatch.</li><li>Coordinate closely with production and planning teams to ensure timely manufacturing and delivery commitments.</li><li>Track production progress and provide regular updates to sales and customers.</li></ul>Logistics &amp; Shipping Management<ul><li>Handle domestic and international logistics coordination including freight forwarders, courier partners, and shipping agents.</li><li>Prepare and manage export documentation such as invoices, packing lists, COO, delivery notes, and shipping instructions.</li><li>Ensure compliance with UAE/KSA and international shipping regulations.</li></ul>Coordination &amp; Documentation<ul><li>Maintain accurate records of sales orders, shipment schedules, and customer communication.</li><li>Support in inventory coordination for dispatch-ready goods and raw material requirements.</li><li>Assist in managing ERP/order tracking systems and reporting.</li></ul>Cross-Functional Support<ul><li>Work closely with departments including Sales, Production, Procurement, and Finance to ensure seamless workflow.</li><li>Support management with coordination of urgent or high-priority orders in a fast-paced environment.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field.</li><li>Minimum 3+ years of experience in sales coordination with logistics responsibilities.</li><li>Experience in manufacturing or industrial product firms (flight cases, packaging, preferred).</li><li>Strong understanding of international shipping procedures and export documentation.</li><li>Familiarity with markets such as UK, US, UAE, and KSA is highly desirable.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to multitask, work under pressure, and manage tight deadlines.</li><li>Working experience in FAST paced company</li></ul>If you have a passion for sales -Logistics coordinator, we invite you to apply and be part of our growing team! Please share updated CV : humanresources-mea@ramfoam.comJob Type: Full-time

Sales Coordinator – Logistics

AW Rostamani

<div><div><div><div><div><div>At AWR Group, we are at work for a planet that prospers A world that serves all generations
those of today, and those yet to come We&rsquo;re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next 
Job purpose: ( Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish) 
The Fleet Sales Coordinator plays a crucial role in supporting the fleet sales team by managing customer enquiries, processing orders, and coordinating vehicle deliveries This role ensures a seamless sales process by liaising between clients, dealerships, and internal departments The coordinator is responsible for maintaining accurate records, ensuring compliance with company policies, and delivering exceptional customer service to fleet clients 
Job responsibilities: ( These are the fundamental job duties regularly performed by the employee in the position)
Main Job Functions:
&middot; Act as a liaison between customers and Sales Consultants to ensure smooth and efficient sales operations, including reservation creation and confirmation, order booking, and delivery coordination, thereby contributing to target achievement
&middot; Serve as the primary point of contact for customer support via telephone, email, or face-to-face interactions while consultants are in the market
&middot; Coordinate with the Traffic Department for customer registration, fine clearance, mortgage release, and other related processes
&middot; Verify relevant sales documentation, such as custom certificates and VIN details, before communicating with customers
&middot; Prepare and review supporting documents for invoicing and maintain proper filing and organisation of records
&middot; Allocate leads and enquiries to the sales team, ensuring timely consolidation and submission of customer registration requests
&middot; Provide onboarding support to new joiners in coordination with the GHRD and GIT departments (eg Windows access, Oracle responsibilities, etc)
&middot; Uphold the highest standards of professionalism and ethical conduct, handling confidential information with discretion
Measurement &amp; Performance:
&middot; Support the achievement of Fleet Sales objectives by ensuring all sales coordination tasks are completed on time and in compliance with company policies
&middot; Maintain punctuality, discipline, and adherence to attendance standards
&middot; Demonstrate AAC Core Values: Integrity, Commitment, Adding Value, and Continuous Improvement
Administration:
&middot; Generate and submit reports to managers, including daily invoicing, weekly forecasts, and target/model mix achievement reports
&middot; Assist the manager with market intelligence, competitor quotation analysis, logistics, and order management
Finance &amp; Risk Management:
&middot; Ensure timely submission of bank documents
&middot; Maintain proper control and copies of customs documents and traffic letters for the respective team
&middot; Verify cheque clearance before releasing customer registration papers, processing vehicle registration, and delivering vehicles
Process Compliance Role:
<ul><li>Ensure full compliance with ISO standards, Standard Operating Procedures (SOPs), and Group Internal Audit (GIA) requirements
</li>Adhere to company policies and industry regulations to maintain operational integrity<li>
</li>Support internal audits and take corrective actions as required to uphold compliance standards<li>
</li></ul>The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time 
Educational Qualification
(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc) 
&middot; Graduate or Diploma holder with strong IT proficiency 
Work Experience
(Consider work experience requirement to do the job; x of years) 
&middot; Minimum 2 years of experience in sales coordination or a related role 
Competencies
(Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc) 
&middot; Strong communication and interpersonal skills
&middot; Proficiency in Microsoft Office, CRM systems, and other sales-related software
&middot; Ability to multitask, prioritise, and work in a fast-paced environment
&middot; Knowledge of fleet sales processes and vehicle leasing is an advantage
&middot; Ability to work flexibly, depending on business needs 
Languages
&middot; English a must, Arabic an added advantage</div></div></div></div></div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Fleet Sales Coordinator

Dollar Car Rental - AAA Group

Role Overview: The Agency Service Coordinator is responsible for coordinating all repair, service, and accident related activities for branded vehicles handled by authorized external agencies. The role ensures smooth vehicle movement between locations, timely repair completion, cost control, accurate documentation, and system updates, while working closely with internal teams and external service partners to minimize vehicle downtime and support business operations.Key Responsibilities: <ul><li>Coordinate the daily drop-off and pick-up of out-of-service vehicles to and from authorized service agencies.</li></ul><ul><li>Liaise with external agencies for vehicle servicing, mechanical repairs, bodywork, and accident repairs, ensuring timely completion and release of vehicles.</li></ul><ul><li>Follow up closely with agencies to reduce turnaround time and ensure vehicles are returned to service as scheduled.</li></ul><ul><li>Prepare, submit, and track all documentation required for agency warranty and service claims.</li></ul><ul><li>Negotiate repair costs, estimates, and timelines with agencies to achieve cost efficiency while maintaining quality standards.</li></ul><ul><li>Update internal systems accurately when vehicles are sent to agencies and upon release back to operations.</li></ul><ul><li>Coordinate internally with the workshop, fleet, operations, and procurement teams to align repair decisions and priorities.</li></ul><ul><li>Monitor repair progress and escalate delays, cost discrepancies, or quality concerns when necessary.</li></ul><ul><li>Maintain proper records of agency repairs, costs, warranties, and service history.</li></ul>Skills and Qualifications: <ul><li>Diploma or Bachelor&rsquo;s degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field.</li></ul><ul><li>Atleast 3&ndash;5 years of relevant experience in fleet operations, automotive service coordination, workshop operations, or agency/vendor management (rental or automotive industry preferred).</li></ul><ul><li>Strong understanding of vehicle repairs, servicing processes, warranty claims, and accident repairs.</li></ul><ul><li>Experience coordinating with authorized dealers or branded service agencies (e.g., BMW, Audi, Mercedes-Benz, Lexus, Porsche, Toyota, Nissan, etc.) is a strong advantage.</li></ul><ul><li>Good coordination, negotiation, and follow-up skills.</li></ul><ul><li>Strong organizational skills with the ability to manage multiple vehicles and agencies simultaneously.</li></ul><ul><li>Proficiency in system updates, ERP/fleet management systems, and basic reporting.</li></ul><ul><li>Ability to work under pressure and meet tight operational deadlines.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Branded Vehicle Service Coordinator

Yoocha Matcha

Job Purpose:YOOCHA MATCHA&reg; is a dynamic matcha supplier for 800+ cafes &amp; speciality coffee shops across the GCC. We're looking for a dynamic individual to play a key role in fostering positive client relationships, managing sales processes, and ensuring seamless coordination between clients and the sales team.Responsibilities: <ul><li>Serve as the primary point of contact for 800+ clients, managing regular communication to ensure satisfaction and long-term retention.</li><li>Handle client inquiries and resolve product or service-related concerns in a timely and professional manner.</li><li>Assist the sales team with prospecting, lead generation, and follow-up activities to drive growth across the GCC market.</li><li>Manage the full order lifecycle, from initial entry and payment coordination with Finance to delivery tracking and courier management.</li><li>Troubleshoot delivery issues in real-time to ensure accurate, on-time fulfillment for all specialty coffee shops and cafes.</li><li>Maintain an accurate, up-to-date CRM database, tracking all sales activities and client information.</li><li>Produce weekly and monthly sales reports, monitoring key metrics such as order volume, revenue, and new client acquisition.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration or a related field;</li><li>At least 1 year of experience in a sales support or coordination role;</li><li>Fluent in English and Arabic; both written and verbal;</li><li>Strong teamwork, organizational, and customer service skills;</li><li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint);</li><li>Familiar with customer relationship management (CRM) systems;</li><li>UAE driving license is a plus;</li><li>Currently in UAE, available to join immediately.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED7,000.00 per month

Sales and Logistics Coordinator - Native Arabic Speaker

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