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customer service representative

customer service coordinator

B A T Technical Services LLC

Job Description &ndash; Customer Service Coordinator / Company AdministratorCompany: Home Repairs (Dubai, UAE) Industry: Property Maintenance &amp; RenovationsAbout UsHome Repairs is a fast-growing British owned &amp; operated company based in Dubai, specialising in property maintenance and renovations. We pride ourselves on delivering reliable, efficient, and high-quality services with clear communication to ensure customer satisfaction. As we continue to expand, we are looking for a dedicated and organised Customer Service Coordinator / Company Administrator to join our team.Position OverviewThe Customer Service Coordinator / Company Administrator will act as the central point of contact for customers, technicians, and management. This role is responsible for handling client inquiries, coordinating technician schedules, ensuring smooth communication across the business, and supporting day-to-day office administration.Key ResponsibilitiesCustomer Service &amp; Coordination<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and WhatsApp.</li><li>Manage service requests, quotations, and follow-ups to ensure excellent customer experience.</li><li>Handle complaints professionally and escalate issues to management when necessary.</li><li>Maintain strong relationships with repeat customers to encourage loyalty.</li></ul>Scheduling &amp; Operations Support<ul><li>Plan and coordinate daily technician schedules to ensure timely service delivery.</li><li>Track job progress and update both customers and management.</li><li>Monitor project timelines for renovation jobs and assist with status reporting.</li></ul>Administration &amp; Office Management<ul><li>Maintain accurate records of service requests, invoices, and payments.</li><li>Assist with HR-related tasks such as timesheets, leave tracking, and staff coordination.</li><li>Support procurement of office and site supplies when needed.</li><li>Prepare weekly and monthly reports for management.</li></ul>Sales &amp; Business Support<ul><li>Assist in preparing proposals, quotations, and service agreements.</li><li>Provide basic sales support by following up on leads and inquiries.</li><li>Support marketing initiatives such as customer feedback collection and promotions.</li></ul>Requirements<ul><li>Proven experience in customer service, administration, or coordination role (preferably in facilities management, property maintenance, or construction).</li><li>Strong organisational skills with the ability to prioritise tasks and multitask effectively.</li><li>Excellent communication skills in English.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of CRM systems is a plus.</li><li>Customer-focused with problem-solving abilities and attention to detail.</li><li>Ability to thrive in a fast-paced environment and work independently.</li></ul>What We Offer<ul><li>Competitive salary package based on experience.</li><li>Opportunity to grow within a dynamic and expanding business.</li><li>Supportive team environment with exposure to various aspects of property maintenance and renovations.</li><li>A chance to contribute to a company that values customer service, professionalism, and efficiency.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,500.00 per monthAbility to commute/relocate:<ul><li>Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Customer Service : 3 years (Preferred)</li></ul>Application Deadline: 04/09/2025

Customer Service Coordinator / Company Administrator

Abdulla Al Masaood and Sons Group (AMS Group)

<div>
 Role Overview
 
 
 We are seeking an enthusiastic Sales Coordinator - Polaris &amp; Indian Motorcycles to join our Specializes Sports Equipment business. As part of our team in Dubai, you'll work in an ONSITE environment, actively managing customer communications across multiple channels such as phone, WhatsApp, email, and social media. You will play a key part in supporting our sales initiatives, executing and measuring marketing campaigns to drive customer retention, acquisition, and loyalty. Your role will be instrumental in analyzing customer data, monitoring inquiries and performance metrics, and maintaining effective customer relations through prompt issue resolution. Additionally, you'll enhance the company&rsquo;s digital presence and help ensure smooth sales and after-sales processes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and support walk-in customers, collect contact details, and connect them with sales executives.
 </li>
 <li>
 Coordinate vehicle preparation and delivery, providing clear customer briefings on key features and benefits.
 </li>
 <li>
 Ensure accurate processing of warranty registrations and manage ownership transfers with correct documentation.
 </li>
 <li>
 Oversee all documentation associated with Vehicle Change Certificates (VCC), updating and informing customers on status changes.
 </li>
 <li>
 Efficiently handle refund requests, submitting complete packages to finance while ensuring clear communication with customers and internal teams.
 </li>
 <li>
 Act as the liaison between sales, finance, and banks for loan and financing documentation processes.
 </li>
 <li>
 Administer documentation for rental and demo rides, ensuring clients understand usage terms.
 </li>
 <li>
 Liaise with colleagues to facilitate new vehicle registration, export certificates, and addition of new models with relevant authorities.
 </li>
 <li>
 Manage targeted WhatsApp broadcast messages and monitor customer interactions on social media platforms.
 </li>
 <li>
 Drive marketing CRM activities through follow-up, quality feedback collection, and detailed reporting.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.
 </li>
 <li>
 Proven experience in customer service, sales, or a related field.
 </li>
 <li>
 Excellent communication skills, with fluency in English.
 </li>
 <li>
 Strong analytical skills and the ability to evaluate customer insights and sales data.
 </li>
 <li>
 Demonstrated ability to multitask, solve problems proactively, and prioritize tasks in a fast-paced environment.
 </li>
 <li>
 Customer-centric mindset with a commitment to delivering satisfaction.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Familiarity with CRM systems and sales management tools.
 </li>
 <li>
 Experience managing social media accounts professionally.
 </li>
 <li>
 Proficiency in Arabic.
 </li>
 <li>
 Prior exposure to automotive or specialized sports equipment sectors.
 </li>
 </ul>
</div>

Sales Coordinator - Polaris & Indian Motorcycles

LAHEJ & SULTAN TECHNICAL SERVICES

Lahej &amp; Sultan has been serving clients across the UAE for decades, providing professional services in Cleaning, Security, Gas Distribution, Gas Pipeline Connection, and Pest Control.To support client accounts by coordinating service requirements, maintaining accurate records, and ensuring smooth communication between customers and internal teams across all service divisions.Key Responsibilities<ul><li>Serve as a point of contact for assigned client accounts, assisting with inquiries related to Cleaning, Security, Gas, and Pest Control services.</li><li>Coordinate with operations teams to ensure timely delivery of services as per client requirements.</li><li>Prepare and maintain client records, contracts, and service agreements.</li><li>Assist the sales team with quotations, renewals, and account documentation.</li><li>Follow up on service schedules, staff allocation, and transport coordination to meet customer needs.</li><li>Record and escalate customer concerns to relevant departments for resolution.</li><li>Monitor invoicing and payment follow-ups related to customer accounts.</li><li>Prepare periodic reports on account status and service delivery.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration or related field.</li><li>Experience in customer service, account support, or coordination roles (preferably in service industries).</li><li>Strong communication and organizational skills.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;

Customer Accounts Support

Eurofragance

<div>Why working at Eurofragance?
<ul><li>
In Eurofragance you will be part of the exciting world of smells and fragrances.</li>
<li>You will grow and learn in a company in constant growth and expansion.</li>
<li>You will have the opportunity to develop your career working with top professionals.</li>
<li>You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
</li><li>You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.</li>
</ul>
We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!

MISSION:
As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.

JOB DESCRIPTION
Operational Logistics &amp; Customer Service
<ul><li>
Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)</li>
<li>Ensure timely and accurate customer communication</li>
<li>Solve daily logistics and service-related issues proactively</li>
</ul>
Customs &amp; Regulatory Coordination
<ul><li>
Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA</li>
<li>Ensure shipments comply with import/export regulations and avoid delays</li>
<li>Anticipate or solve customs blockages, coordinating with relevant parties</li>
</ul>
Digitalization &amp; Process Optimization
<ul><li>
Serve as the SAP4HANA Logistics Key User in MEA</li>
<li>Work with customers/suppliers to simplify and digitalize delivery processes</li>
<li>Propose local solutions to improve logistics flows</li>
</ul>
Strategic Logistics Liaison
<ul><li>
Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region</li>
<li>Participate in regional logistics performance reviews with sales and customers, driving action plans</li>
</ul>
Business Analysis &amp; Reporting
<ul><li>
Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis</li>
<li>Gather and organize operational KPIs to support decision-making</li>
<li>Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)</li>
</ul>
WHAT DO WE OFFER?
<ul><li>
An attractive social benefits package.</li>
<li>Be part of a multidisciplinary team.</li>
<li>Be able to develop a career path in the fragrance industry within an outstanding and diversified team.</li>
<li>Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.</li></ul></div>
 
<div>Requirements/Experience in:
<ul><li>
Order to Cash processes</li>
<li>Operational Analysis</li>
<li>International Trade and Customs</li>
<li>Warehouse and Logistics operations</li>
<li>Strong analytical skills and ability to interpret data.</li>
<li>Ability to work effectively in a fast-paced multi-cultural environment.</li>
</ul>
Qualifications:
<ul><li>
Bachelor's degree in any discipline or related field.</li>
<li>Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.</li>
<li>Knowledge of digital marketing trends and best practices.</li>
<li>Detail-oriented with strong project management skills.</li>
<li>Ability to multitask and prioritize workload effectively.</li></ul></div>

Logistics & Customer Service Specialist MEA

City Seasons Dubai Hotel

We are looking for a F&amp;B Banquet CoordinatorWho can oversee the wait staff and food service of restaurant operations, all-day dining, room service, and Lobby Caf&eacute;.The successful candidate will be in a similar position in a 4 or 5-star property. Should be energetic, and hands-on, with good communication and organizational skills, has experience in leading a team, and with a good knowledge of F&amp;B operations especially in BANQUETS.Role DescriptionThis is a full-time on-site role for a Food and Beverage Coordinator located in Dubai, United Arab Emirates. The Food and Beverage Coordinator will be responsible for overseeing daily operations, ensuring food quality and safety, managing staff, scheduling, maintaining inventory, monitoring expenses, and providing excellent customer service to ensure a positive experience for all guests.Qualifications<ul><li>Communication and Customer Service skills</li><li>Experience in Food and Beverage operations, preferably in a hotel setting</li><li>Knowledge of Food Safety regulations and procedures</li><li>Ability to create and implement menus, train staff, and maintain inventory</li><li>Excellent organizational and time management skills</li><li>Strong leadership and team management skills</li><li>Bachelor's degree in Hospitality Management, Food and Beverage Management, or related field</li><li>Strong attention to detail and interpersonal skills</li></ul>Job Type: PermanentExperience:<ul><li>BANQUETS: 2 years (Required)</li></ul>

FOOD AND BEVERAGE COORDINATOR BANQUET COORDINATOR

Sky Zone Cargo Services LLC

Job Type: Full-time, 2 Year Contract Expected Start Date: 01/09/2025Sales &amp; Operations Coordinator:The Sales &amp; Operations Coordinator in Freight &amp; Logistics plays a pivotal role in ensuring seamless coordination between sales, operations, and customer service teams. This role focuses on managing shipments, supporting sales processes, and maintaining efficient logistics operations to meet client needs and business objectives.Key Responsibilities, <ul><li>Assist the sales team with rate inquiries, proposals, and tenders for freight and logistics services. </li><li>Follow-up with the customer for sales updates, and future businesses.</li><li>Co-ordinate with network agents, shipping &amp; airlines to arrange the price on time .</li><li>Prepare and manage quotations, contracts, and service agreements.</li><li>Maintain accurate records of customer interactions and freight bookings in the CRM system.</li><li>Monitor and report on sales targets and KPIs.</li></ul>Logistics Operations Coordination:<ul><li>Good knowledge in Logistics operation and export &amp; Import documentation</li><li>Coordinate end-to-end shipment processes, including booking, documentation, and tracking.</li><li>Liaise with carriers, freight forwarders, and customs brokers to ensure smooth operations.</li><li>Ensure compliance with international shipping regulations and documentation requirements.</li><li>Resolve operational issues such as delays, damaged goods, or incorrect shipments.</li><li>3 Year's experience same role </li></ul>Customer Relationship Management:<ul><li>Serve as the primary point of contact for customer queries related to freight shipments and logistics.</li><li>Address customer concerns promptly and professionally, ensuring client satisfaction.</li><li>Provide proactive updates on shipment statuses and delivery timelines.</li></ul>SHOULD BE ABLE TO JOIN IMMEDIATELYJob Types: Full-time, Permanent, Application Deadline: 28/08/2025Job Type: Full-timePay: AED3,500.00 - AED4,300.00 per monthExpected Start Date: 01/09/2025

Sales and Operations Cordinator ( Female Candidates / FREIGHT FORWARDING )

1004 Mart

1004 Gourmet is HiringF&amp;B Admin and Sales CoordinatorLocation: Dubai,UAEEmployment Type: Full-timeStart Date: As soon as possibleWe&rsquo;re looking for an Admin and Sales Coordinator to join our growing F&amp;B team! If you&rsquo;re organized, customer-focused, and a proactive problem solver, this could be the perfect opportunity for you.Key Responsibilities:Sales Coordination<ul><li>Coordinate with clients and internal teams to process orders accurately and on time</li><li>Prepare quotations, invoices, and delivery schedules</li><li>Assist in customer follow-ups and after-sales service</li><li>Maintain and update customer database and sales reports</li></ul>Administrative Support<ul><li>Handle administrative duties such as documentation, filing, and office supply management</li><li>Support procurement and inventory tracking for F&amp;B products</li><li>Liaise with suppliers and logistics for smooth operations</li><li>Prepare reports and assist in presentations and marketing materials</li></ul>Qualifications:<ul><li>Proficiency in English (spoken &amp; written)</li><li>Prior experience in F&amp;B, hospitality, or administrative/sales support preferred</li><li>Excellent communication and interpersonal skills</li><li>Detail-oriented with strong organizational and multitasking abilities</li><li>Proficient in Microsoft Office and Google Workspace tools</li><li>Positive attitude and ability to work independently as well as in a team</li></ul>If you are the person we have been looking for, APPLY NOW!Job Type: Full-timePay: From AED3,500.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

HORECA Admin Assistant

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