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customer service coordinator

Service Master Janitorial Cleaning Services

Key Responsibilities: 1. Customer Service &amp; Follow-up - Follow up with clients after each service to ensure satisfaction. - Promote and explain weekly/monthly packages to convert one-time clients into regular clients. - Handle inquiries and respond promptly via phone and WhatsApp. 2. Client Database (CRM) - Record client data (name, area, type of service, last booking date). - Segment clients (New &ndash; Regular &ndash; Inactive) and plan follow-up accordingly. - Contact inactive clients with personalized offers to re-engage them. 3. Campaigns &amp; Offers - Prepare and execute monthly offers and loyalty programs (discounts, free hours after certain visits). - Manage referral program (&ldquo;Bring a Friend&rdquo;). - Post simple marketing content (social media stories, WhatsApp messages). 4. Coordination &amp; Reporting - Coordinate with the operations team to ensure cleaners attend on time. -Weekly report including Number of new clients Number of new regular clients Customer satisfaction level Repeated client feedback - Monthly comprehensive report with improvement suggestions.Qualifications: - Previous experience in customer service or sales (preferably in services/cleaning industry). - Strong communication and persuasion skills. - Ability to use booking software/Excel/WhatsApp Business efficiently. - Organized, polite, and able to work under pressure.Benefits: - Fixed salary + commission on new regular clients. - Stable work environment with growth opportunities.Job Type: Full-timePay: AED2,300.00 - AED2,500.00 per monthExpected Start Date: 20/10/2025

Customer Service & Booking Coordinator

Besins Healthcare

We re looking for a mid-senior level team member to join our international pharmaceutical supply chain function, supporting sales administration, planning, and operational execution for key accounts and partners in over 100 countries. 
This role offers end-to-end visibility across the supply chain with a focus on customer service excellence, demand forecasting, financial analysis, and Order fulfilment. **Key Responsibilities:** 
**01 Demand Planning &amp; Forecasting** Coordinate the Demand planning / Customer service Planning process across designated markets. Collect, challenge, and consolidate market forecasts. Monitor demand trends, identify anomalies, and drive corrective actions Collaborate cross-functionally to align supply, inventory, and forecast accuracy 
**02 Order fulfilment Ownership** Manage the full order book lifecycle from order intake to invoicing Ensure on-time and in-full (OTIF) order fulfilment Maintain clear communication with customers on delivery status and issues 
**03 Data Analytics &amp; Financial Performance Insight of Order Fulfilment and Planning** Collect, analyse, and report data related to demand planning, inventory, and supply chain Customs Service / Order fulfilment KPIs Leverage tools like Power BI to build and maintain dashboards (e.g. fill rate, forecast accuracy, stock availability) Identify process improvement opportunities through data-driven recommendations Conduct financial analysis on cost-to-serve, inventory trends, and sales forecasts Develops reports with actionable insights for strategic decision-making 
**04 Customer &amp; Partner Relationship Management** Serve as the main point of contact for clients and commercial partners Ensure transparency, service reliability, quick customer response time and timely issue resolution Promote high levels of customer satisfaction and trust **What We re Looking For:** Experience in demand planning, order fulfillment, or customer service Strong analytical skills and financial acumen, ideally with experience in reporting or forecasting Having financial and supply chain experience (or background) a plus Proficiency in data visualization tools (e.g., Power BI) and Excel Exposure to pharmaceutical operations or GDP regulations is a plus Effective communicator and collaborator across functions Self-driven, organized, and comfortable working in a fast-paced, multicultural environment

Customer Service & Logistics Coordinator

Future Scaffolding and Aluminium Industries LLC

Job Opening: Sales CoordinatorFuture Scaffolding and Aluminium Company is in need of a reliable Sales Coordinator to support our operations in Dubai Industrial City (DIC).Location: Dubai Industrial City (DIC)About Us:Future Scaffolding &amp; Aluminium Industries is a leading manufacturer and supplier in the UAE, specializing in high-quality scaffolding and aluminium fabrication solutions. We are currently looking for a motivated and experienced Sales Coordinator to join our dynamic team.Key Responsibilities<ul><li>Coordinate and support the sales team in day-to-day operations.</li><li>Prepare and follow up on quotations, sales orders, and delivery schedules.</li><li>Communicate with clients regarding product inquiries, pricing, and delivery updates.</li><li>Maintain accurate customer and sales data in company systems.</li><li>Liaise with production and logistics departments to ensure timely order processing.</li><li>Assist in preparing sales reports and presentations.</li><li>Handle correspondence, documentation, and filing related to sales activities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Business Administration, Marketing, or a related field.</li><li>Minimum 2&ndash;3 years of experience in a sales coordination or customer service role (preferably in construction, scaffolding, or aluminium industries).</li><li>Strong communication and interpersonal skills.</li><li>Proficient in MS Office (Excel, Word, Outlook).</li><li>Ability to multitask and work under pressure.</li><li>Attention to detail and good organizational skills.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Sales Coordinator

AABTools

Job Title: Customer Service/ Sales Coordinator (URGENT)Location: Dubai, UAE Company: AABTools Job Type: Full-timeAbout the RoleAABTools is urgently hiring experienced Customer Service/ Sales Coordinator professionals for our Dubai location who are looking to advance their careers to Sales. We want someone who has a complete command over the trade of selling industrial products and also are great at building lasting customer relationshipsKey Responsibilities:<ul><li>Drive the entire sales cycle from initial customer engagement to closed sales</li><li>Maintain a high level of product knowledge in order to have meaningful conversations with customers</li><li>Converting and developing incoming leads that are coming through company marketing initiatives</li><li>Assisting customer requests through emails &amp; phone calls</li><li>Conducting timely follow ups on open opportunities to ensure that sales objectives are met</li><li>Provide forecasts on best case and most likely sales volumes over relevant time periods</li><li>Developing strong customer relationships during and after the sales occurs</li><li>Report on sales activity</li><li>Keep detailed notes on prospect and customer interactions (adding and updating opportunities for effective follow up) on the CRM</li><li>Be a positive representative of the company and its brand in the marketplace</li><li>Conduct all sales activities with the highest degree of professionalism and integrity</li></ul>Desired Skills and Experience:<ul><li>Experience of 2 years in sales coordinator and selling industrial products</li><li>Positive relationship building skills &ndash; cultivates and nurtures customer relations</li><li>Persuasive with strong communication skills to initiate, negotiate and close business</li><li>Tactful and smart to handle customers objections and present solutions and options to close sales</li><li>Competitive attitude with a hunger to succeed in all situations</li><li>Energetic and result orientated</li></ul>Key Responsibilities<ul><li>Handle order-related queries, delays, and documentation follow-ups</li><li>Support the sales team with reporting, updates, and administrative tasks</li><li>Process and track customer orders, deliveries, and invoices using ERP systems</li><li>Coordinate daily with internal departments to ensure accurate and timely order fulfillment</li><li>Maintain up-to-date and accurate records in ERP/CRM systems</li><li>Manage multiple tasks and priorities in a fast-paced environment</li></ul>What We&rsquo;re Looking For<ul><li>1 to 2 years experience in Sales Coordination, Customer Service, Logistics, or Sales Support</li><li>Proven ability to handle high-volume transactions</li><li>Strong coordination, communication, and multitasking skills</li><li>Ability to work efficiently under pressure and manage tight timelines</li><li>Quick learner, adaptable, and proactive in follow-ups and internal communication</li></ul>Preferred Experience<ul><li>Background in industrial tools, construction equipment, or technical supply sectors</li><li>Experience using ERP systems such as Zoho, Oracle, SAP, or similar</li><li>Prior work in B2B and/ or industrial supply environments</li></ul>Why Join AABTools?<ul><li>Work with one of the UAE&rsquo;s leading industrial tools distributors</li><li>Collaborative team environment and cross-department exposure</li><li>Competitive compensation and growth opportunities</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Customer Service Executive

Dorchester Collection

What you'll get As a Guest Contact Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive: Competitive Salary PackageWorld-class Development OpportunitiesComplimentary stays with breakfast included in our sister Dorchester Collection hotels50% off at bars and restaurants within all of our sister Dorchester Collection hotelsMeals on DutyPrivate Medical InsuranceLife InsuranceFlight Allowance every 24 monthsShared Company AccommodationCompany provided transportation to and from workUniform provided by the Company with complimentary laundryService Charge What you'll do You ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.Proactively manages all administrative and technical requirements to ensure seamless guest experience.Your will be responsible for answering external and internal calls to the standard laid down and to connect to the relevant parties during their day. This will include accurately maintaining departmental systems, procedures, and logbooks, responding to emergency procedures and accurately taking, recording and delivering guest wake-up calls, all to ensure our guests receives nothing but the best experience.Sometimes our guests have special requests involving taking messages, printing and help on special occasions. Most of these requests are fulfilled by our Guest Contact Coordinator.Communication is what keeps our departments running perfectly. Our Guest Contact Coordinator must communicate with other departments and extended hotel team in order to ensure the alignment remains.Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Contact Coordinator you ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Guest Contact Coordinator but we ll make sure you are provided with specifics on how we care for our hotel. What you'll bring You ll bring your unique personality and passion to the role and the team.Customer service drive with outstanding communication and active listening skills.Excellent problem-solving and multitasking skills. Relationship driven.Excellent knowledge of the use of technology.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.English is the primary language used in our hotel. You can comfortably communicate in this language. Having skills in other languages such as Arabic, French, Mandarin or Spanish is beneficial.You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.Proven previous experience in a similar or in a relevant role in customer service is an advantage.

Guest Contact Coordinator

United Engineering FZCO

Responsibilities: 
<ul> <li>Handling urgent calls, emails, and messages, answering customer queries, and scheduling marketing events.</li> <li>Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.</li> <li>Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.</li> <li>Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.</li> <li>Collaborating with other departments to ensure sales, purchase and deliveries are handled efficiently.</li> <li>Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.</li> </ul>
 Requirements: 
<ul> <li>Experience as a Sales Coordinator or in administration may be advantageous.</li> <li>Good team development and leadership skills.</li> <li>Computer literacy.</li> <li>Good administrative, organizational, and problem-solving skills.</li> <li>Excellent communication, sales, and customer service skills.</li> <li>The ability to multitask, work in a fast-paced environment, and meet deadlines.</li> <li>Current knowledge of industry trends and regulations.</li> </ul>

Sales Executive

NSV Trading LLC

As a Customer Relations Coordinator you are responsible in processing the sales orders efficiently, assisting the sales managers in communicating with the customers regarding the status of their orders, and arranging cost-effective and efficient transportation services.2) RESPONSIBILITIES:&middot; Maintaining assigned customer accounts and providing ongoing customer support from recording to fulfillment of Customers&rsquo; Sales Orders&middot; Processing, verifying, and posting Invoices and Delivery Notes/ Packing List&middot; Working with Finance Department and Customer Relations Manager to ensure accounts receivable records are accurate and up to date.&middot; Generating and managing reports presented to Customer Relations Manager&middot; Integrating suitable technology solutions to optimize logistical services and communication channels&middot; Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations&middot; Addressing customer concerns and finding innovative solutions for complex logistical challenges&middot; Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents&middot; Developing and maintaining an effective carrier network and excellent customer relationships&middot; Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.&middot; Handling communications with clients and vendors via phone, email, and in-person&middot; Assisting with audits, fact checks, and resolving discrepancies&middot; Other ad-hoc tasks may be added, as deemed necessary3) JOB SPECIFICATION:Qualifications:<ul><li>Bachelor's degree in Commerce, Accounting, Supply Chain/Logistics, or related field.</li></ul>Experience:&middot; 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.&middot; Relevant experience in OEM vehicle spare parts manufacturing company an advantage.Trainings &amp; Certifications:<ul><li>Certified Customer Relations/Customer Service Support</li></ul>Skills:&middot; Advanced working knowledge of MS Excel and basic accounting knowledge&middot; Attention to accuracy and detail required.&middot; Ability to work in a fast-paced environment.&middot; Detail-oriented with excellent record-keeping.&middot; Customer-centered approach.&middot; Logistics management know-how.4) CORE AND FUNCTIONAL COMPETENCIES<ul><li>Communication skills</li><li>Customer service skills</li><li>Problem solving skills</li><li>Decision making</li><li>Logistics skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Must have bachelor's degree in commerce, Accounting, Supply Chain/Logistics, or related field.</li><li>Must have 2+ years of relevant experience in trading, supply chain, accounting, or other related fields.</li><li>Relevant experience in OEM vehicle spare parts manufacturing company an advantage.</li><li>Do you have Advanced working knowledge of MS Excel and basic accounting knowledge</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Customer Relations Coordinator

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