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officer - corporate administrative support services ceo Jobs in Dubai

customer service coordinator

Hermès

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
  </li>
  <li>
   Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
  </li>
  <li>
   Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
  </li>
  <li>
   Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
  </li>
  <li>
   Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess good communication and greeting skills.
  </li>
  <li>
   Being punctual, flexible, hardworking, responsible and adaptable.
  </li>
  <li>
   Have a professional approach and a positive attitude.
  </li>
  <li>
   Being a team player.
  </li>
  <li>
   Able to solve problems and decision making.
  </li>
  <li>
   Familiarity with the products.
   <br/>
   <br/>
  </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
</div>


Customer Service Coordinator - UAE National

<div>
 <strong>
  Title
 </strong>
 : After-Sales Executive
 <br/>
 <br/>
 <strong>
  Position
 </strong>
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 : The After-Sales coordinator responsibilities include:
 <br/>
 <br/>
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 <br/>
 <br/>
 <strong>
  Customer Service :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
  </li>
  <li>
   To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
  </li>
  <li>
   Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
  </li>
  <li>
   Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
  </li>
  <li>
   To thank the customer for his/her visit in a natural and sincere manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  After
 </strong>
 <strong>
  -Sales
 </strong>
 <strong>
  responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the SAV day to day activities.
  </li>
  <li>
   Responsible for the documentation and for the information flow from and to the SAV department.
  </li>
  <li>
   Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
  </li>
  <li>
   Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
  </li>
  <li>
   Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
  </li>
  <li>
   Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
  </li>
  <li>
   Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
  </li>
  <li>
   Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
  </li>
  <li>
   Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
  </li>
  <li>
   Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
  </li>
  <li>
   Prioritize workload and ensure that most urgent/ important cases are handled promptly
  </li>
  <li>
   Manage the SAV petty cash bills or expenses
  </li>
  <li>
   Follow up with calls and messages
  </li>
  <li>
   Consistently work to maintain and organize the SAV room (receiving, collection)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
  </li>
  <li>
   Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
  </li>
  <li>
   Inspire colleagues by sharing positive ideas and experiences.
  </li>
  <li>
   Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance
 </strong>
 <strong>
  Criteria
 </strong>
 <strong>
  :
  <br/>
 </strong>
 <ul>
  <li>
   Strong reporting skills accuracy and attention to detail
  </li>
  <li>
   Able to work independently; strong follow up skills
  </li>
  <li>
   Innovative problem-solver
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Professionalism in services provided to the customer.
  </li>
  <li>
   Positive attitude within the team.
  </li>
 </ul>
</div>


After Sales Executive - Dubai Mall

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all customer queries and problems are reported and highlighted to the relevant department and get resolved within the stipulated time frame.
  </li>
  <li>
   Ensure every call is handled, logged into the system and updated in the relevant applications correctly.
  </li>
  <li>
   Track journey‑related issues, actions, and dependencies across teams.
  </li>
  <li>
   Support governance forums with status updates, trackers, and decks.
  </li>
  <li>
   Lead change management initiatives to embed CX values into frontline behaviors, performance goals, and BAU operations.
  </li>
  <li>
   Learn and understand the end-to-end complaints resolution process.
  </li>
  <li>
   Assist in quality assurance activities to ensure compliance with standards and regulations.
  </li>
  <li>
   Support the preparation of insight reports, presentations, and executive-ready summaries that translate data into clear and actionable business insights.
  </li>
  <li>
   Assist in exploring large volumes of customer feedback using digital and AI-supported tools.
  </li>
  <li>
   Strong comfort with numbers, structured data, and pattern recognition. Should be able to look at a dataset and ask the right questions - not just process it.
  </li>
  <li>
   Prepare an accurate and thorough MIS for the management that includes emails-based client enquiries.
  </li>
  <li>
   Coordinate between Contact Center and other concern department.
  </li>
  <li>
   Ensure implementation and follow up of internal process.
  </li>
  <li>
   Confirm the customer activities either by calling or observing the genuine calls or by sending digital confirmation.
  </li>
  <li>
   Measure, monitor and achieve all defined and agreed Service Quality (SQ) and productivity improvement measures.
  </li>
  <li>
   Timely and robust checks of the daily financial reports.
  </li>
  <li>
   controls and identify improvements in controls to safeguard the Group from possible financial and/or reputation losses.
  </li>
  <li>
   All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional Skills:
  </strong>
 </p>
 <ul>
  <li>
   Structured thinking
  </li>
  <li>
   Stakeholder communication
  </li>
  <li>
   Executive summarisation
  </li>
  <li>
   Customer-centric and governance‑oriented
  </li>
  <li>
   Training program development and facilitation
  </li>
  <li>
   CRM adoption and customer insight utilization
  </li>
  <li>
   Customer advocacy program management
  </li>
  <li>
   Structured and analytical thinking
  </li>
  <li>
   Clear communication and ability to explain insights in a simple and structured manner
  </li>
  <li>
   Discipline and attention to detail in handling and interpreting data
  </li>
  <li>
   Digital fluency - Comfortable with tools, learns new platforms quickly.
  </li>
 </ul>
 <p>
 </p>
</div>


Emirati Talent - Fresh Graduates Job Opportunities

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate
 <br/>
 <br/>
 This role falls under our
 <strong>
  Sky Dive Dubai umbrella
 </strong>
 and will be responsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai&rsquo;s customers and staff
 <br/>
 <br/>
 <ul>
  <li>
   Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Ensure all waivers are properly and completed, identification is checked, and the customer meets all requirements to jump
  </li>
  <li>
   Ensure all jumpers meet the dropzone&rsquo;s requirements as per the Operations Manual, SOP(s), and regulatory standards.
  </li>
  <li>
   Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the PDZ
  </li>
  <li>
   Input payments (example deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into manifest software, hold accountability for a cash drawer, reconcile drawer at the end of the day
  </li>
  <li>
   Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
  </li>
  <li>
   Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email.
  </li>
  <li>
   In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
  </li>
  <li>
   Follow up with the finance department and provide flow of information to the customer throughout the refund process
  </li>
  <li>
   Demonstrate a thorough understanding of multiple computer software programs (for example, Burble, booking system, Microsoft word and Excel)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Educational Qualifications And Professional Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 2 years working within a skydiving manifest office.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 A minimum of 2 years working within a skydiving manifest office
 <br/>
 <br/>
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 <br/>
 <br/>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 Due to a high influx of profiles, only shortlisted candidates will be contacted
</div>


Guest Experience & Manifest - Level I

Symrise AG

<div>
 <p>
  Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.
 </p>
 <p>
  The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.
 </p>
 <p>
  Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.
 </p>
 <p>
  Symrise - always inspiring more&hellip;
 </p>
 <p>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  The role provides comprehensive administrative and commercial support to the Business Unit and Sales Team, ensuring high-quality customer service, efficient internal coordination, and accurate management of commercial data and processes. The position acts as a key interface between customers, sales, and internal departments, contributing to smooth business operations and customer satisfaction.
 </p>
 <p>
  <strong>
   Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong customer service orientation with the ability to manage multiple requests and priorities
  </li>
  <li>
   Excellent organizational and follow-up skills, with a high level of attention to detail
  </li>
  <li>
   Ability to work proactively, independently, and collaboratively within cross-functional teams
  </li>
  <li>
   Strong communication skills, both written and verbal
  </li>
  <li>
   Good analytical skills to support reporting, sales statistics, and forecasting activities
  </li>
 </ul>
 <p>
  <strong>
   Technical Requirements
  </strong>
 </p>
 <ul>
  <li>
   Experience working with ERP systems, order management tools, pricing systems, and CRM or project management systems
  </li>
  <li>
   Proficient in MS Office tools (Excel, PowerPoint, Word)
  </li>
  <li>
   Comfortable handling data accuracy across systems and databases
  </li>
 </ul>
 <p>
  <strong>
   Personal Attributes
  </strong>
 </p>
 <ul>
  <li>
   Structured, reliable, and service-oriented mindset
  </li>
  <li>
   Ability to handle confidential and sensitive information appropriately
  </li>
  <li>
   Flexibility and adaptability in a fast-paced sales and customer-driven environment
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  You have experience in sales support, customer service, or commercial coordination, ideally within a B2B or multinational environment.
 </p>
 <p>
  You are comfortable working with CRM and ERP systems (SAP preferred) and handling data, reports, and daily operational tasks with an analytical and business-oriented mindset. Experience or interest in supply chain and logistics is a plus.
 </p>
 <p>
  You enjoy working autonomously, take initiative, and bring a proactive, positive, and collaborative attitude to the team.
 </p>
 <p>
  Fluency in French is required, ideally with exposure to Africa/Maghreb markets; Arabic is a plus, and English is needed for a global working environment.
 </p>
 <p>
  You will join a small international team, reporting to Business Support team lead, supporting business activities across Magreb and French Speaking Africa Countries, Middle East and East and West Africa, colleagues based in Dubai, Egypt and Germany.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Our offer
  </strong>
 </p>
 <p>
  At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.
 </p>
 <p>
  People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Committed to Diversity, Equity and Inclusion
  </strong>
 </p>
 <p>
  At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.
 </p>
 <p>
  If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.
 </p>
 <p>
  <em>
   We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
  </em>
 </p>
 <p>
 </p>
</div>


Business Support Executive (Food and Beverage)

Faster rent a car

<p><b>Operations Coordinator</b></p><p><b>Company:</b> Faster Rent a Car</p><p><b>Location:</b> Dubai, UAE (On-site)</p><p><b>Employment Type:</b> Full-time</p><p><b>Start Date:</b> Immediate joining preferred</p><p><b>Experience Required:</b> Minimum 2 years in <b>Car Rental Companies</b></p><p><b>Faster Rent a Car</b> is a leading luxury car rental company in Dubai, known for its premium fleet, high-performance vehicles, and exceptional customer service. As part of our continuous growth, we are looking for a <b>highly organized and proactive Operations Coordinator</b> to support our daily operations and ensure smooth and efficient service delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and process rental contracts using <b>TRS or similar car rental systems</b>.</li><li>Oversee the full rental process from <b>booking confirmation to vehicle return</b>.</li><li>Communicate professionally with customers and handle inquiries or issues efficiently.</li><li>Coordinate with <b>sales, drivers, and maintenance teams</b> to ensure smooth daily operations.</li><li>Monitor operational activities and resolve any issues quickly.</li><li>Maintain accurate records and ensure all rental processes are properly documented.</li></ul><p><b>Candidate Requirements</b></p><ul><li><b>Minimum 2 years of experience in a car rental company (mandatory).</b></li><li>Strong experience using <b>TRS or similar rental management systems</b>.</li><li>Excellent communication and coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Fluent in <b>English</b> (Arabic is a plus).</li><li><b>Female candidates are preferred.</b></li></ul><p><b>Why Join Faster Rent a Car?</b></p><ul><li>Join a <b>fast-growing company</b> in the luxury automotive sector.</li><li>Work with a <b>professional and dynamic team</b>.</li><li>Opportunity for <b>career growth and development</b>.</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Operation Coordinator

<div><div><div><p><b>Title </b>: After -Sales Executive
</p></div><div><p><b>Position </b>: Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
</p></div><div><p><b>Responsibilities </b>: The After-Sales coordinator responsibilities include:
</p></div><div><div>This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.<br>
</div></div><div></div><div><div><b>Customer Service :
</b></div></div><div><ul><li><div>To welcome the customer with a smile , to make eye contact, and to try to acknowledge him / her as soon as he / she has entered the store in such a way as to make him / her feel that his / her presence has been noticed and is welcome .
</div></li></ul></div><div><ul><li><div>To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
</div></li></ul></div><div><ul><li><div>Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
</div></li></ul></div><div><ul><li><div>Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/ cashier available .
</div></li></ul></div><div><ul><li><div>To thank the customer for his/her visit in a natural and sincere manner.<br>
</div></li></ul></div><div></div><div><div><b>After </b><b>-Sales </b><b>responsibilities
</b></div></div><div><ul><li><div>Responsible for the SAV day to day activities .
</div></li></ul></div><div><ul><li><div>Responsible for the documentation and for the information flow <b>from </b>and <b>to </b>the SAV department .
</div></li></ul></div><div><ul><li><div>Maintain a good working relationship with external and internal repairers : craftsman / watchmaker / cobbler and alterations workroom / support sales team .
</div></li></ul></div><div><ul><li><div>Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
</div></li></ul></div><div><ul><li><div>Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
</div></li></ul></div></div><div><div><ul><li><div>Monitor all on- going H-care files and inform / advise clients of any delays / problems .
</div></li></ul></div><div><ul><li><div>Ensure all incoming deliveries of repairs are dealt with immediately , and clients are informed of the status of their repaired goods . Notifying the customer when the product is ready .
</div></li></ul></div><div><ul><li><div>Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair .
</div></li></ul></div><div><ul><li><div>Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared .
</div></li></ul></div><div><ul><li><div>Liaise with stock team and cash desks ( Credit Notes and Supplier Returns )
</div></li></ul></div><div><ul><li><div>Prioritize workload and ensure that most urgent/ important cases are handled promptly
</div></li></ul></div><div><ul><li><div>Manage the SAV petty cash bills or expenses
</div></li></ul></div><div><ul><li><div>Follow up with calls and messages
</div></li></ul></div><div><ul><li><div>Consistently work to maintain and organize the SAV room ( receiving , collection)<br>
</div></li></ul></div><div></div><div><div><b>Teamwork </b><b>:
</b></div></div><div><ul><li><div>Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
</div></li></ul></div><div><ul><li><div>Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
</div></li></ul></div><div><ul><li><div>Inspire colleagues by sharing positive ideas and experiences.
</div></li></ul></div><div><ul><li><div>Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).<br>
</div></li></ul></div><div></div><div><div><b>Performance </b><b>Criteria </b><b>:
</b></div></div></div><div><div><ul><li><div>Strong reporting skills accuracy and attention to detail
</div></li></ul></div><div><ul><li><div>Able to work independently ; strong follow up skills
</div></li></ul></div><div><ul><li><div>Innovative problem -solver
</div></li></ul></div><div><ul><li><div>Analytical skills
</div></li></ul></div><div><ul><li><div>Professionalism in services provided to the customer .
</div></li></ul></div><div><ul><li><div>Positive attitude within the team .</div></li></ul></div></div></div><div></div>

Explore 526+ Customer service coordinator in Dubai this May. Find roles across top companies and apply now to boost your career.

526 customer service coordinator jobs In Dubai

Customer Service Coordinator - UAE National

After Sales Executive - Dubai Mall

Emirati Talent - Fresh Graduates Job Opportunities

Guest Experience & Manifest - Level I

Business Support Executive (Food and Beverage)

Operation Coordinator

After Sales Executive - Dubai Mall