customer service / virtual assistant Jobs in Islamabad Pakistan

customer service / virtual assistant

customer service representative Jobs in Islamabad Pakistan

customer service representative

customer success specialist Jobs in Islamabad Pakistan

customer success specialist

customer support & sales agent Jobs in Islamabad Pakistan

customer support & sales agent

customer support executive Jobs in Islamabad Pakistan

customer support executive

customer service virtual assistant

VirtueStaff

<div>
 VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver outstanding customer service by responding to inquiries via phone, email, and chat
 </li>
 <li>
 Assist customers with their account-related questions, issues, and order processing
 </li>
 <li>
 Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
 </li>
 <li>
 Document and track customer interactions and escalate unresolved issues as necessary
 </li>
 <li>
 Collaborate with team members to refine customer service processes and enhance overall client experience
 </li>
 <li>
 Help with social media management and content updates when required
 </li>
 <li>
 Provide feedback on customer service strategies and suggest improvements
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in customer service, virtual assistance, or a similar role
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 Strong problem-solving skills and a customer-first attitude
 </li>
 <li>
 Ability to multitask and manage time efficiently in a remote setting
 </li>
 <li>
 Familiarity with CRM systems and various digital communication tools
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Ability to work independently as well as part of a team
 </li>
 <li>
 Experience with social media platforms and digital marketing is a plus
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Work From Home
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Service / Virtual Assistant

Provox Global Solutions

We are looking for a Virtual Assistant to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat, email, and inbound calls. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.Key ResponsibilitiesLive Chat Support:<ul><li>Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.</li><li>Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.</li></ul>Email Support:<ul><li>Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.</li><li>Address concerns, provide property-related information, and resolve issues effectively.</li></ul>Inbound Call Support:<ul><li>Answer inbound calls from tenants, property owners, and other stakeholders.</li><li>Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.</li><li>Escalate complex issues to the appropriate team and follow up to ensure resolution.</li></ul>Property and Lease Knowledge:<ul><li>Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.</li><li>Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.</li></ul>Performance Metrics:<ul><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.</li></ul>Team Collaboration:<ul><li>Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.</li><li>Provide feedback to improve customer support tools and processes.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>1&ndash;3 years of experience in customer support, chat support, or a similar role</li><li>Experience in property management or real estate is a plus but not mandatory</li><li>Familiarity with live chat and email support tools is advantageous</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 9 PM to 6 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Property Management: 1 year (Required)</li><li>Leases: 1 year (Required)</li><li>Appfolio: 1 year (Required)</li></ul>Work Location: In person

Real Estate (US) - Virtual Assistant

We are looking for a Virtual Assistant - Chat and Call Support to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat, email, and inbound calls. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.Key ResponsibilitiesLive Chat Support:<ul><li>Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.</li><li>Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.</li></ul>Email Support:<ul><li>Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.</li><li>Address concerns, provide property-related information, and resolve issues effectively.</li></ul>Inbound Call Support:<ul><li>Answer inbound calls from tenants, property owners, and other stakeholders.</li><li>Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.</li><li>Escalate complex issues to the appropriate team and follow up to ensure resolution.</li></ul>Property and Lease Knowledge:<ul><li>Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.</li><li>Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.</li></ul>Performance Metrics:Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.Team Collaboration:<ul><li>Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.</li><li>Provide feedback to improve customer support tools and processes.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>1&ndash;3 years of experience in customer support, chat support, or a similar role.</li><li>Experience in property management or real estate is preferred but not required.</li><li>Familiarity with live chat and email support tools is a plus.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 9 PM to 6 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Real Estate: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Virtual Assistant - Property Management (US)

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Assistant Manager &ndash; Sales (Furniture Industry)Location: Islamabad, Pakistan Company: Enza HomeAbout Enza Home:Enza Home is an international furniture and lifestyle brand known for its modern aesthetics, comfort, and quality. With a growing presence in Pakistan, we are looking for a passionate and energetic Assistant Manager Sales to join our Islamabad showroom team and help drive sales excellence.Position Overview:The Assistant Manager Sales will support the showroom management in executing sales strategies, supervising the sales team, and ensuring a premium customer experience. The ideal candidate must have a background in the furniture, retail, or interior design industry with strong interpersonal and sales skills.Key Responsibilities:<ul><li>Assist the Sales Manager/Deputy Manager in achieving sales targets and overall showroom goals.</li><li>Supervise daily sales activities and ensure smooth showroom operations.</li><li>Guide and motivate the sales team to deliver outstanding customer service.</li><li>Handle customer inquiries, quotations, and follow-ups effectively.</li><li>Maintain and monitor product displays, stock levels, and showroom presentation.</li><li>Support in planning and executing promotional campaigns and seasonal sales activities.</li><li>Develop and maintain relationships with walk-in clients, designers, and corporate customers.</li><li>Prepare daily and weekly sales reports for management review.</li><li>Stay updated on product knowledge, trends, and competitor activities.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>Experience: 2&ndash;4 years of sales experience in the furniture, interior design, or retail industry.</li><li>Strong communication, presentation, and leadership skills.</li><li>Proven record of achieving or supporting sales targets.</li><li>Excellent customer handling and relationship management skills.</li><li>Proficiency in MS Office and retail/POS systems.</li><li>Professional appearance and customer-oriented approach.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Growth opportunities within a reputable international brand.</li><li>Supportive and professional work environment.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

AM Sales (Furniture Industry)

Workstaff360

<div><h3 class="jobSectionHeader">Description</h3><div> 
We&rsquo;re looking for a creative and tech-savvy Social Media Manager &amp; Content Writer who can manage and grow multiple social media channels, create engaging content, and utilize AI tools to enhance productivity and creativity. The ideal candidate should also have hands-on experience using GoHighLevel (GHL).</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Develop and implement social media strategies to grow brand presence and engagement.</li>
<li>Write and manage content for social media, blogs, and marketing campaigns.</li>
<li>Use AI tools (ChatGPT, Jasper, Canva AI, etc.) for content ideation, creation, and scheduling.</li>
<li>Manage and optimize social media handles inside GHL (GoHighLevel).
</li><li>Track performance analytics and adjust strategies for better reach and engagement.</li>
<li>Stay current with social media trends, tools, and best practices.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge and Expertise</h3> 
<div></div><ul><li>
Proven experience as a Social Media Manager, Content Writer, or Digital Marketer.</li>
<li> Excellent writing, editing, and communication skills.</li>
<li>Strong knowledge and hands-on experience with AI tools for content creation.</li>
<li>Working knowledge of GHL (GoHighLevel).</li>
<li>Understanding of social media algorithms and growth strategies.</li>
<li>Ability to work onsite and collaborate with internal teams. 
</li></ul><ul><li>Basic video editing or short-form content creation (Reels/TikTok).</li>
<li>Graphic design (Canva, Photoshop, etc.).</li>
<li>SEO and blog optimization.</li></ul><div> 
</div> 
<h3 class="jobSectionHeader">Benefits</h3><div></div><h3 class="jobSectionHeader"> 
About WorkStaff360</h3><div>
 
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth</div></div>

URGENT: Social Media Manager & Content Writer (Onsite)

We are seeking a highly skilled Conversational AI Developer with strong expertise in Google Cloud Platform (GCP), Dialogflow / CCAI, and Node.js. The ideal candidate will be responsible for developing, maintaining, and optimizing conversational AI solutions and virtual assistants that enhance customer experiences and streamline call center operations.This role requires a blend of AI engineering, backend development, and DevOps knowledge, along with an understanding of conversational design, natural language processing (NLP), and secure cloud-based integration.Key ResponsibilitiesAI Development &amp; Dialogflow / CCAI<ul><li>Design, develop, and maintain advanced conversational agents using Dialogflow CX / ES and CCAI.</li><li>Build and optimize structured and AI-enabled playbooks for natural, efficient customer interactions.</li><li>Tune and train bots to minimize no-match phrases, dead ends, and AI &ldquo;hallucinations.&rdquo;</li><li>Implement Vertex AI and Gemini API integrations to enhance conversational intelligence.</li><li>Collaborate with QA and call center teams to continuously improve virtual agent performance and customer experience.</li></ul>Backend &amp; Integration<ul><li>Develop scalable backend services using Node.js, APIs (Fetch), and SQL / JSON.</li><li>Manage shared global variables and objects in high-concurrency applications.</li><li>Implement secure authentication mechanisms (JWT / OAuth).</li><li>Integrate with third-party systems such as Dentrix, EzText, and PhoneNumLookup.</li><li>Configure and maintain MySQL databases and reporting tools (e.g., Looker).</li></ul>DevOps &amp; Cloud Management<ul><li>Configure and manage GCP environments, environment variables, and migration controls.</li><li>Set up and maintain CI/CD pipelines using GitHub and Visual Studio.</li><li>Monitor cloud performance, handle errors and alerts, and optimize deployment processes.</li><li>Support modularized code structure for multi-developer environments.</li></ul>Testing &amp; Continuous Improvement<ul><li>Conduct regression, load, and stress testing (OLS Web Test Automation).</li><li>Implement voice and backend test automation using phone dialing appliances and recordings.</li><li>Monitor system logs, defects, and integrations to drive ongoing improvement.</li><li>Support audits, debugging, and defect resolution.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>5+ years of experience in software development, preferably within SaaS / AI / cloud-based environments.</li><li>Expertise in Dialogflow / CCAI, GCP, Node.js, SQL, and JavaScript.</li><li>Strong understanding of API development, OAuth, and secure authentication.</li><li>Experience in building and deploying scalable conversational AI systems.</li><li>Familiarity with AI prompting (Gemini, Vertex AI), Speech-to-Text models, and machine learning workflows is a plus.</li><li>Experience with CI/CD, Git, and cloud monitoring tools.</li></ul>Bonus Skills<ul><li>Experience developing or integrating custom Speech-to-Text (STT) or Text-to-Speech (TTS) models.</li><li>Familiarity with call center technology, voicebots, and AI-assisted customer service.</li><li>Background in AI tuning, model fine-tuning, or LLM integration.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Please share any experience you have integrating Vertex AI, Gemini, or other AI/ML models with conversational systems.</li><li>This is an on-site position with shift hours from 7 PM to 4 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Google Dialogflow / CCAI: 2 years (Required)</li><li>Node.js and API integrations: 2 years (Required)</li><li>Google Cloud Platform (GCP): 1 year (Required)</li></ul>Work Location: In person

AI Developer (Dialogflow / GCP / Node.js)

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractContract length: 12 monthsPay: Rs37,000 - Rs 48,000 per monthJob Types: Full-time, ContractPay: Rs37,000.00 - Rs48,000.00 per monthWork Location: In person

Customer Support & Sales Agent for E-commerce Inquiries (Dubai based)

Explore 442+ Customer service virtual assistant in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.