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care centre agent

customer services agent

Braxtone Group

<div>
 <ul>
 <li>
 BRIEF DESCRIPTIONOF JOB FUNCTION
 
 
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 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
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 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
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 Answer all calls within 2 rings
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 Cordial and positive tone of voice in all calls
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 Focus on needs of the customer and provide for their queries and requests
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 Sell, up-sell and cross-sell different products and services to the customer
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 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
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 Data entry
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 Filing and documentation management
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 Updating information and ensuring accuracy of data records
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 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
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 Minimum of high school certification
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 Diploma and some form of work experience is preferred
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 Strong communication skills
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 Good selling skills
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 Positive energy and teamwork ethos
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 Excellent written and oral communication skills.
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 Strong English language
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 Good understanding of the services
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 Be highly computer literate, particularly in Microsoft Office Products.
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 Targets
 
 
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 Key performance indicators and targets to be agreed.
 
 
 <ul>
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 Commission or incentives
 
 
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 </ul>
 
 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
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 Commission is only payable if all KPI targets are achieved.
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 Typical Working Conditions
 
 
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 </ul>
 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Services Agent

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Wyndham Hotels & Resorts

<div>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
Main tasks<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Sales Skills</h3>
Telesales, Upselling Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Front Desk Agent

DowMartin Ltd

<div>
 
 We are seeking an experienced Sales &amp; Marketing Manager specialized in Oilfield Equipment on behalf of our client in Bahrain. Candidate will be responsible for KSA &amp; Bahrain region.
 
 
 
 
 
 
 Job Responsibilities:
 
 
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 Assist in identifying customer needs and ensure satisfaction with services and equipment.
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 Develop and implement marketing strategies as part of wider sales and marketing programs.
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 Prepare weekly sales plans and monitor marketing performance.
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 Maintain professional appearance, attitude, and approach while representing the company.
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 Set annual sales targets and budgets in consultation with senior management and ensure achievement.
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 Collect and analyze sales data and market intelligence to inform target setting and strategic planning.
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 Increase market share for oilfield equipment manufacturing and repair; secure OEM licenses for service and repair accreditation.
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 Build and maintain strong business relationships with customers.
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 Lead and mentor the sales team to ensure success in achieving customer satisfaction.
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 Review and approve quotations prepared by the sales team.
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 Ensure proper invoicing and collection of payments.
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 Coach subordinates in selling skills, product knowledge, and system awareness, including handling difficult customer situations.
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 Maintain coordination with production to meet delivery timelines.
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 Attend to and resolve customer complaints and implement preventive measures.
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 Approve customer discounts and agent commissions.
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 Perform other duties as assigned by management.
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 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
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 Bachelor&rsquo;s degree in Business Administration, Commerce, Marketing, or a technical field.
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 7&ndash;10 years of experience in sales &amp; marketing, preferably in the oil engineering sector, with at least 5 years in a leadership role.
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 Experience with API products is highly desirable.
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 </ul>
 
 
</div>

Sales Marketing Manager - Oilfield

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

<div>
 
 Main Purpose Of Job
 
 
 
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 
 
 
 Duties &amp; Responsibilities
 
 
 
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 Make outbound calls to customers to gather car and insurance details.
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 Accurately record and update customer information in the system.
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 Convert collected data into warm, qualified leads for the sales team.
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 Maintain professionalism and a positive attitude during customer interactions.
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 Meet lead generation targets.
 
 
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 </ul>
 
 Skills &amp; Qualifications
 
 
 
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 Clear and confident communication skills over the phone.
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 Good listening skills and attention to detail in data entry.
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 Previous call center or customer contact experience is preferred (training provided).
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 Ability to work in a team-oriented and target-driven environment.
 
 
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 </ul>
 
 Typical Working Conditions
 
 
 
 Normal Working Hours (40 hours a week)
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Lead Generation Agent

Oracle

<div>Qualifications &amp; Experience
<ul><li>8+ years of total experience, with 4+ years in AI/ML Engineering roles.
</li><li>Demonstrated experience leading end-to-end AI/ML solution design and production deployment.
</li><li>Proven track record in Generative AI, LLMs, NLP, and AI agent development.
</li><li>Expert in Python and familiar with modern ML/NLP frameworks: HuggingFace, LangChain, PyTorch, TensorFlow, etc.
</li><li>Experience fine-tuning LLMs for domain-specific applications (e.g., Q&amp;A systems, auto-documentation, predictive insights).
</li><li>Hands-on experience building, scaling, and optimizing AI systems on OCI, with knowledge of hybrid/multi-cloud architectures.
</li><li>Strong knowledge of machine learning algorithms, prompt engineering, vector databases, and RAG pipelines.
</li><li>Familiar with MLOps, model governance, and CI/CD for ML workflows.</li></ul></div>
 <div>Key Responsibilities
<ul><li>Architect, build, and deploy production-grade AI/ML models with a strong focus on GenAI, LLMs, and intelligent agents.
</li><li>Serve as a lead architect across multiple cross-functional teams delivering AI-enabled applications.
</li><li>Design scalable, cloud-native AI solutions using Oracle Cloud Infrastructure (OCI) and other multi-cloud platforms.
</li><li>Mentor teams on solution design, best practices, and delivery excellence for AI projects.
</li><li>Guide enterprise-wide AI architecture strategy, ensuring alignment with data strategy, DevOps, and security best practices.
</li><li>Engage with C-suite stakeholders to define AI priorities, value propositions, and roadmaps.
</li><li>Lead solution estimation, technical governance, and program oversight.
</li><li>Contribute to GTM initiatives, including customer-facing demos and proposal development.
</li><li>Stay current with the latest advancements in GenAI, LLM optimization, AI agent architectures, and model integration strategies.
</li>Publish internal whitepapers, present at leadership forums, and help grow the AI practice through coaching and community engagement. 
<li>
</li></ul><div></div>Core Competencies &amp; Technical Expertise
<ul><li>Enterprise Architecture &amp; AI Strategy
</li><li>Application Development (with focus on integrating AI into existing stacks)
</li><li>Multi-cloud &amp; Distributed Architecture (OCI expertise is a must; experience with AWS, Azure, or GCP also valuable)
</li><li>AI/ML Security &amp; Compliance
</li><li>DevOps &amp; Agile AI Delivery
</li><li>Integration &amp; Data Engineering Strategy
</li><li>Stakeholder Engagement &ndash; including Executive Leadership
</li><li>Program Oversight &amp; Governance
</li><li>Solution Design, Proposals, and Estimates
</li><li>Industry Vertical: Proficiency in at least one Industry vertical will be an added advantage.</li></ul></div>

Senior AI Architect - GenAI, LLMs & AI Agents

Explore 355+ Customer services agent in Bahrain this March. Find roles across top companies and apply now to boost your career.

355 customer services agent jobs In Bahrain

Customer Services Agent

Customer Services Agent

Front Desk Agent

Sales Marketing Manager - Oilfield

Front Desk Agent

Lead Generation Agent

Senior AI Architect - GenAI, LLMs & AI Agents