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front office agent - arabic speaker

front desk agent

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 
 Front Desk Agent
 
 
 
 As a Front Office Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Guest Service Excellence: As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.
 </li>
 <li>
 Operational Support: You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
 </li>
 <li>
 Administrative Support: Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.
 </li>
 <li>
 Team Collaboration: Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.
 </li>
 <li>
 Health, Safety, and Compliance: You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Previous experience in a similar role within the hospitality industry is preferred.
 </li>
 <li>
 Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
 </li>
 <li>
 Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
 </li>
 <li>
 Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
 </li>
 <li>
 Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
 </li>
 <li>
 Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 <li>
 Professionalism: A professional, approachable, and friendly demeanor.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Front Office Agent - Arabic Speaker

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Apr 27, 2026, 7:31:53 AM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

Sofitel

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa
 
 is looking for a professional and guest-focused
 
 Receptionist
 
 to join our Front Office team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
 </li>
 <li>
 Handle check-in, check-out, room reservations, and guest inquiries efficiently.
 </li>
 <li>
 Process payments and maintain accurate guest records.
 </li>
 <li>
 Respond promptly to guest requests and coordinate with other departments to ensure exceptional service.
 </li>
 <li>
 Handle telephone calls, emails, and guest correspondence professionally.
 </li>
 <li>
 Maintain Front Office standards in line with Sofitel and Accor brand expectations.
 </li>
 <li>
 Ensure confidentiality of guest information and compliance with hotel procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Receptionist or Front Office Agent in a hotel environment.
 </li>
 <li>
 Knowledge and hands-on experience with Opera Cloud is mandatory.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong customer service orientation with a passion for hospitality.
 </li>
 <li>
 Ability to multitask and work efficiently in a fast-paced environment.
 </li>
 <li>
 Good command of written and spoken English. Additional languages are an advantage.
 </li>
 <li>
 Flexibility to work shifts, including weekends and public holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team &amp; Working Enviroment:
 
 
 Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa
 
 is a 5-star luxury resort featuring
 
 262 elegantly appointed rooms and suites, plus 4 water villas
 
 , which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Mill&eacute;sime Rooms, and 186 Superior and Luxury Rooms. The resort boasts
 
 6 distinctive restaurants and 3 bars/lounges
 
 , including the signature
 
 Yamaz
 
 Greek restaurant,
 
 Fiamma
 
 Italian, and
 
 Maison Sushi
 
 . Its premier event and corporate facilities comprise the magnificent
 
 Al Nakheel Grand Ballroom
 
 (divisible into 3 sections),
 
 Al Nasreya Hall
 
 ,
 
 5 dedicated meeting rooms
 
 , and the exclusive, private
 
 Sofi Island
 
 for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned
 
 Thalassa Sea &amp; Spa,
 
 reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Receptionist

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Reservation Agent
 
 
 
 to join Jumeirah Gulf of Bahrain.
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Have full and up to date knowledge of the hotel products and services.
 </li>
 <li>
 Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
 </li>
 <li>
 Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
 </li>
 <li>
 Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
 </li>
 <li>
 Actively participate in maximising revenue through up-selling.
 </li>
 <li>
 Follow up on non-guaranteed and waitlisted bookings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
 </li>
 <li>
 A minimum of 1 year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Reservations &amp; Telephones
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 May 14, 2026, 6:30:25 PM
</div>

Reservation agent - Jumeirah Gulf of Bahrain

VGA Holdings

About the Role We are looking for an experienced AI Solutions Architect / Developer to join our team and lead the design, implementation, and continuous improvement of AI-powered features within our education platform. This is a hands-on technical role requiring someone who can work independently, review existing AI implementations, identify architectural improvements, and build scalable AI solutions from the ground up.The ideal candidate is comfortable working across the entire AI stack&mdash;from prompt engineering and RAG pipelines to model training, embeddings, vector databases, backend integration, and production deployment.Key Responsibilities:<ul><li>Review and improve our existing AI implementation.</li><li>Identify architectural issues, performance bottlenecks, and security vulnerabilities.</li><li>Design efficient AI workflows that minimize token usage and API costs.</li><li>Build and maintain Retrieval-Augmented Generation (RAG) pipelines.</li><li>Integrate Large Language Models (LLMs) such as Claude, GPT, Gemini, Llama, Qwen, or similar models into our in-house platform.</li><li>Design prompt engineering strategies and evaluation frameworks. Implement human-in-the-loop feedback systems for continuous AI improvement.</li><li>Build and maintain embedding pipelines and vector databases.</li><li>Develop AI services, APIs, and backend integrations.</li><li>Evaluate new AI technologies and recommend improvements.</li><li>Document AI architecture, workflows, implementation details, and best practices. Collaborate with software developers, QA engineers, and product teams to deliver production-ready AI solutions.</li><li>Troubleshoot production AI issues and optimize response quality, latency, and cost.</li></ul>Experience:<ul><li>5+ years of software development experience</li><li>with at least 2 years of hands-on experience building production AI systems.</li></ul>Required Skills: Artificial Intelligence<ul><li>Large Language Models (LLMs)</li><li>Prompt Engineering</li><li>Retrieval-Augmented Generation (RAG)</li><li>Embeddings</li><li>Vector Databases</li><li>Semantic Search</li><li>AI Evaluation</li><li>AI Guardrails</li><li>AI Safety</li><li>AI Observability</li></ul>Model Development <ul><li>Fine-tuning</li><li>LoRA / QLoRA</li><li>Model Training</li><li>Dataset Preparation</li><li>Synthetic Data Generation</li><li>Model Evaluation</li><li>Reinforcement Learning from Human Feedback (RLHF) knowledge is a plus</li></ul>AI Frameworks<ul><li>Experience with one or more:</li><li>LangChain</li><li>LlamaIndex</li><li>DSPy</li><li>CrewAI</li><li>AutoGen</li><li>Semantic Kernel</li></ul>Vector DatabasesExperience with one or more:<ul><li>pgvector</li><li>Pinecone</li><li>Weaviate</li><li>Qdrant</li><li>Milvus</li><li>ChromaDB</li></ul>Backend DevelopmentExperience with:<ul><li>Python (preferred)</li><li>FastAPI</li><li>REST APIs</li><li>PostgreSQL</li><li>SQL</li><li>Docker</li><li>Git</li></ul>Cloud &amp; InfrastructureExperience with:<ul><li>AWS</li><li>Google Cloud</li><li>GPU deployments</li><li>Docker</li><li>Kubernetes (preferred)</li></ul>What We're Looking For:The successful candidate should be able to:<ul><li>Work independently with minimal supervision.</li><li>Take ownership of AI architecture and implementation.</li><li>Review existing code and improve it.</li><li>Identify bugs before they become production issues.</li><li>Write clean, maintainable, and well-documented code.</li><li>Think critically and propose better technical solutions.</li><li>Communicate technical concepts clearly with both technical and non-technical stakeholders.</li><li>Work effectively both independently and within a collaborative development team.</li><li>Stay up to date with the rapidly evolving AI ecosystem.</li></ul>Nice to Have:<ul><li>Experience building AI products, preferably for Education (EdTech).</li><li>Experience with multi-agent AI systems. Knowledge of child psychology or educational assessment.</li><li>Experience deploying open-source LLMs locally.</li><li>Experience with Hugging Face ecosystem.</li><li>Experience building AI evaluation pipelines. Knowledge of MCP (Model Context Protocol). Experience with speech recognition (Whisper), OCR, or computer vision.</li></ul>Interested Applicants can share their CV via;<ul><li>email: info@vgaholdings.com</li><li>WhatsApp: +973 6663 3334 (NO CALLS)</li></ul>Work Location: In person

AI Solutions Architect

Orla Restaurant

Key Responsibilities<ul><li>Deliver food from the kitchen to guests quickly and efficiently while maintaining presentation standards.</li><li>Ensure each dish is served at the correct temperature and according to order specifications.</li><li>Communicate effectively between the kitchen and front-of-house teams.</li><li>Assist servers in clearing tables, resetting stations, and maintaining the dining area&rsquo;s cleanliness and organization.</li><li>Be knowledgeable about the menu to answer basic guest questions or direct them to the appropriate team member.</li><li>Support the service team during peak periods to ensure smooth and efficient operations.</li><li>Handle all items with care, maintaining high standards of presentation and service.</li><li>Follow all health, safety, and hygiene guidelines at all times.</li></ul>Requirements<ul><li>Previous experience in a busy restaurant or hospitality environment preferred</li><li>Excellent communication and teamwork skills.</li><li>Strong attention to detail and a passion for delivering outstanding guest experiences.</li><li>Ability to stay calm and organized under pressure.</li><li>A positive attitude, professional appearance, and commitment to excellence.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li><li>Please apply only if you are currently based in Bahrain. Applications from candidates outside Bahrain will not be considered.</li></ul>Work Location: In person

Food Runner

Nordic Holdings

We are looking for Housekeeping Manager responsible for directing and overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back-of-house spaces. This role manages staff, controls budgets and inventory, and upholds quality and safety standards. Reporting Structure Reports to: Director of Operations / General Manager Direct reports: Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Staff Key Responsibilities Operations Plan, organize, and direct daily housekeeping activities across all areas Establish and maintain cleaning standards, schedules, and inspection routines Conduct regular inspections of guest rooms and public areas to ensure quality Coordinate with front office and maintenance to manage room readiness and turnaround Team Management Recruit, train, schedule, and supervise housekeeping staff Set performance expectations, conduct evaluations, and provide coaching Manage staffing levels to match occupancy and workload demands Foster a positive, safe, and productive work environment Budget &amp; Inventory Manage the housekeeping budget, labor costs, and expense controls Oversee inventory of linens, cleaning supplies, guest amenities, and equipment Source and negotiate with suppliers; approve purchase orders within authority Monitor consumption and minimize waste and loss Quality &amp; Compliance Ensure compliance with health, safety, and sanitation regulations Implement and enforce standard operating procedures (SOPs) Manage lost-and-found procedures and guest requests Address guest complaints related to housekeeping promptly and professionally Qualifications Required 3&ndash;5 years of housekeeping experience, with at least 2 years in a supervisory/management role Strong leadership, organizational, and time-management skills Knowledge of cleaning procedures, chemicals, and equipment Familiarity with health and safety regulations Ability to work flexible hours, including weekends and holidays Preferred Experience with property management systems, opera. Certification in hospitality or facilities management Multilingual capabilitiesKey CompetenciesAttention to detail Leadership and people management Problem-solving and decision-making Communication and interpersonal skills Time and priority managementWork Location: In person

Housekeeping Manager

Explore 9+ Front desk agent in Bahrain this August. Find roles across top companies and apply now to boost your career.