assistant sales manager

customer experience manager Jobs in Istanbul

customer experience manager

customer experience department manager Jobs in Istanbul

customer experience department manager

customer manager - arabic speaking Jobs in Istanbul

customer manager - arabic speaking

customer service coordinator Jobs in Istanbul

customer service coordinator

customer services assistant manager

LaLaMove

<div><div><div>At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world&rsquo;s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!</div><div></div><div> 
To provide exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for Lalamove in Turkey.</div><div></div><div> 
Office location: 4. Levent, Turkey</div></div>
<div><div><h3 class="jobSectionHeader">What we seek:</h3><ul><li><ul><li>
Manages frontline operation teams to ensure operational excellence and excellent customer service.</li><li>
Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.</li><li>
Develop a productive and achievement oriented working environment for employees resulting in high engagement scores.</li><li>
Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.</li><li>
Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Additional Responsibilities:</h3><ul><li><ul><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Contribute to the Lalamove growth in Turkey</li><li>
Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What you'll need:</h3><ul><li><ul><li>
Degree holder with a proven track record of stakeholder management</li><li>
Proficiency of computer skill in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite</li><li>
Ability to communicate effectively with people at different levels</li><li>
Ability to develop, implement and review policies and procedures</li><li>
At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity</li><li>
A sound knowledge and understanding of contact centre management principles</li><li>
Excellent command of written and communication skills in English and Native written and communication skills in Turkish</li><li>
Experience in a logistics or start up environment would be an advantage</li><li>
Experience in multi-location, multi-culture environment is a plus</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Services Assistant Manager

Odeabank

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a strategic, innovative, and driven
 
 SME Segment Assistant Manager
 
 with a focus on
 
 Service Model Design
 
 . This role is pivotal in shaping and optimizing the service model for the SME (Small and Medium Enterprises) segment, ensuring that our offerings are tailored to meet the unique needs of SME clients. In addition to segment management, you will design and implement effective service models that enhance customer satisfaction, improve operational efficiency, and drive business growth.
 
 
 As an
 
 SME Segment Assistant Manager
 
 , you will lead the development of customer-centric services, integrating the latest trends, tools, and data-driven insights to deliver a service experience that truly resonates with SMEs. You will manage cross-functional teams, design end-to-end service processes, and be responsible for aligning the service model with the overall strategic goals of the bank.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Service Model Design &amp; Optimization
 
 : Lead the design and continuous improvement of the service model for the SME segment, ensuring it is customer-centric, efficient, and scalable. Create processes that deliver exceptional value to SME customers, focusing on personalization, ease of use, and operational excellence.
 </li>
 <li>
 
 SME Segment Strategy
 
 : Develop and execute a clear and effective strategy for the SME segment, ensuring the service model aligns with broader bank objectives. Understand and analyze SME customer needs and behaviors to design services that provide tangible value and differentiate the bank in the market.
 </li>
 <li>
 
 Customer Journey Mapping
 
 : Define and optimize the SME customer journey, ensuring all touchpoints are seamless and provide an excellent customer experience. Identify pain points in the journey and implement solutions to improve customer satisfaction and service delivery.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with product development, sales, marketing, and operations teams to ensure the service model is integrated across all functions and aligned with customer expectations. Foster collaboration to ensure consistent and high-quality service delivery at every stage of the customer lifecycle.
 </li>
 <li>
 
 Data-Driven Service Design
 
 : Use customer insights, feedback, and CRM data to inform service model design decisions. Implement strategies that respond to customer needs and behaviors, improving customer satisfaction, retention, and lifetime value.
 </li>
 <li>
 
 End-to-End Service Process Management
 
 : Manage the design, implementation, and optimization of end-to-end service processes, from initial customer contact through to ongoing account management and support. Ensure processes are efficient, scalable, and align with the SME customer&rsquo;s needs.
 </li>
 <li>
 
 Leadership &amp; Team Coordination
 
 : Lead and motivate cross-functional teams to execute service model strategies effectively. Provide guidance, mentorship, and support to team members to ensure the smooth delivery of customer services.
 </li>
 <li>
 
 Service Model Metrics &amp; Reporting
 
 : Develop and track KPIs related to service model performance (e.g., customer satisfaction, operational efficiency, retention rates). Use data to continuously refine and improve the service model.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 
 Experience
 
 : Minimum of 5 years of experience in segment management, service design, or customer experience management, ideally within the banking or financial services sector. Experience in
 
 SME segment
 
 strategy and
 
 service model design
 
 is highly preferred.
 </li>
 <li>
 
 Service Design Expertise
 
 : Strong experience in designing, implementing, and optimizing service models that enhance customer experiences, especially for small and medium-sized businesses.
 </li>
 <li>
 
 Customer-Centric Approach
 
 : Deep understanding of SME customer needs, behaviors, and pain points, and the ability to design services that address those needs effectively.
 </li>
 <li>
 
 Analytical &amp; Data-Driven
 
 : Strong ability to analyze customer data, feedback, and behavior to inform service design decisions.
 </li>
 <li>
 
 Leadership
 
 : Proven leadership skills with the ability to manage and motivate cross-functional teams to execute on service model strategies. Ability to align multiple stakeholders and drive results.
 </li>
 <li>
 
 Process Management
 
 : Experience in managing complex service processes, ensuring efficiency, scalability, and continuous improvement.
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to identify challenges within the service model and develop effective solutions to improve both customer satisfaction and operational performance.
 </li>
 <li>
 
 Communication
 
 : Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 A strategic thinker with a deep understanding of
 
 SME customer needs
 
 and a passion for designing service models that deliver exceptional customer experiences.
 </li>
 <li>
 Comfortable managing both the high-level strategy and the operational details of service model design and implementation.
 </li>
 <li>
 Data-driven and customer-focused, with a strong ability to turn insights into action that improves the SME customer experience and drives business growth.
 </li>
 <li>
 Experienced in designing and optimizing service processes, ensuring they are customer-centric, efficient, and scalable.
 </li>
 </ul>
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
 Detailed information can be found at
 
 Odeabank Personal Data Protection Disclosure Text.
 
 
 
 
 
</div>

SME Segment Assistant Manager

DenizBank

<div>
 
 
 General Qualities
 
 
 
 
 
 <ul>
 <li>
 University Graduate,
 </li>
 <li>
 At least 3 years of executive assistant experience,
 </li>
 <li>
 
 Fluent in English,
 
 </li>
 <li>
 Strong planning and organizational skills,
 </li>
 <li>
 Strong verbal and written communication skills,
 </li>
 <li>
 Proficient in MS Office programs
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 
 To be responsible for the calendar control of the manager, making appointments, meetings and travel organizations, managing telephone and e-mail traffic correctly, quickly and effectively, welcoming and hosting guests.
 
 
 We are looking for a Senior Executive Assistant to be assigned at DenizBank Financial Services Group - Head Office.
 
 
 
 
 
 
 Ba&scedil;vurunuz nedeni ile payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in
 
 https://basvuru.denizbank.com/KVKK.aspx
 
 adresini ziyaret edebilirsiniz.
 
 
 
 
</div>

Executive Assistant

Aktif Bank

<div>
 
 
 Digital Communications and Social Media Assistant Manager/Manager
 
 
 
 
 If you are in for an experience without limits at Aktif Bank, this position is what you are looking for.
 
 
 
 
 
 
 
 Perhaps, you are the teammate who will join us as &ldquo;Digital Communications and Social Media Assistant Manager/Manager&rdquo; and with whom we will accomplish great things together.
 
 
 
 
 
 
 
 WHY SHOULD YOU APPLY?
 
 
 
 Bachelor's degree preferably in advertising other relevant fields
 
 <ul>
 <li>
 Minimum 4 years of experience in digital brand communication and social media management
 </li>
 <li>
 Experience in managing digital brand awareness campaigns
 </li>
 <li>
 Ability to manage content for multiple social media channels. Tiktok experience is a must.
 </li>
 <li>
 A forward thinking mindset and hands-on experience in using AI tools for creative content development are highly valued
 </li>
 <li>
 Analytical mindset for analyzing data
 </li>
 <li>
 Proactive and creative thinker
 </li>
 <li>
 Good at peer to peer communication
 </li>
 <li>
 Customer focused
 </li>
 <li>
 Experience in banking industry is a plus
 </li>
 <li>
 High proficiency in English
 </li>
 </ul>
 
 
 
 
 If yes, apply immediately.
 
 
 
 
 
 
 THIS IS YOUR ONE DAY AT WORK. HOW DOES IT SOUND?
 
 
 
 Working with advertising and social media agencies for creative content production processes
 
 
 Defining the digital communications and social media strategies in line with main brand strategies
 
 
 Managing Aktif Bank&rsquo;s and its digital bank N Kolay&rsquo;s social media channels
 
 
 Creating collaborative and synergistic projects with brands within the Aktif Bank ecosystem
 
 
 Leading and coordinating innovative digital brand marketing initiatives for our Passo brand in collaboration with the business unit team
 
 
 Creating both always on and ATL campaign related digital projects
 
 
 Analyzing digital assets of the competitors, defining best practices. Reporting the analyses to the brand communication team.
 
 
 Working closely with the performance marketing team and delivering the necessary assets
 
 
 Working in cooperation with the social media monitoring team, supervising the brand&rsquo;s tone of voice in monitoring responses
 
 
 Ensuring all contents are following customer experience principles
 
 
 Following digital, AI and social media trends both locally and global scale and keeping the brand communication team up to date on latest trends
 
 
 We are waiting for your application.
 
</div>

Digital Communications and Social Media Assistant Manager/Manager

KPMG Türkiye

<div>
 
 KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 142 countries and have more than 275.000 professionals working in member firms around the world. KPMG is one of the global leaders in Audit, Tax and Advisory services and the chosen business partner for many of the world&rsquo;s leading organizations.
 
 
 
 
 
 We are currently seeking an
 
 Assistant Manager/Manager
 
 to work in tax compliance of Financial Services.
 
 
 
 
 
 
 QUALIFICATIONS AND JOB DESCRIPTION
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 University degree in Business Administration, Economics, or a related field with a concentration on accounting and finance,
 </li>
 <li>
 At least 5-7 years background in Tax Audit of Financial Services (Banking or Insurance Firms etc.),
 </li>
 <li>
 SMMM certificate is an asset,
 </li>
 <li>
 Fluency in English,
 </li>
 <li>
 Proficiency in MS Office programs,
 </li>
 <li>
 Excellent communication skills,
 </li>
 <li>
 Effective in team work,
 </li>
 <li>
 High analytical skills,
 </li>
 <li>
 Goal oriented,
 </li>
 <li>
 No obstacles for travelling.
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Assist and perform tax compliance to our clients in Financial Sector,
 </li>
 <li>
 Have adequate knowledge of legislation specific to the Financial Service Clients,
 </li>
 <li>
 Perform tax compliance reviews at field as a team member,
 </li>
 <li>
 Support directors/managers in performance of tax services,
 </li>
 <li>
 Research international and domestic tax matters in a range of different industries.
 </li>
 </ul>
</div>

Tax Assistant Manager & Manager - Financial Services Industry

Flora Food Group

<div>
 
 About Flora Food Group
 
 
 
 We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can&rsquo;t Believe It&rsquo;s Not Butter, Rama, and Violife, together with our local brands and Professional business.
 
 
 Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.
 
 
 
 Assistant Brand Manager, Cream Category
 
 
 
 
 Istanbul, Turkey
 
 
 
 
 Job Purpose
 
 
 
 This is an exciting time to join a leading company for the spreads/butter + cream categories with aggressive ambition. We&rsquo;re looking to hire an Assistant Brand Manager, Cream Category. The Assistant Brand Manager would work on the creative development and execution of our activation programs as well as lead many key performance and operational aspects of the business, all while supporting Category Marketing Manager and Head of Marketing. This Assistant Brand Manager will join the Flora Food Group marketing team with a variety of opportunities to develop their marketing acumen and show leadership potential to further their career within the organization.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Understand brand dynamics, consumer behaviour, and market trends in Turkey and export markets (Central Asia &amp; Caucasia).
 </li>
 <li>
 Support brand marketing plans tailored to local market needs.
 </li>
 <li>
 Analyse P&amp;L and drive profitability of the cream category.
 </li>
 <li>
 Monitor brand performance and identify growth opportunities.
 </li>
 <li>
 Develop and execute strategies with the marketing manager to increase brand awareness and penetration, ensuring delivery of penetration KPIs and turnover growth through analysis and tracking of key activities.
 </li>
 <li>
 Assist in all around marketing coordination and project management to deliver end-to-end seamless execution.
 </li>
 <li>
 Collaborate cross-functionally with sales, insights, finance, supply chain, and external partners.
 </li>
 <li>
 Lead innovation projects and ensure flawless NPD execution.
 </li>
 <li>
 Manage A&amp;P budgets and expense tracking with the marketing manager.
 </li>
 <li>
 Own digital and social media communication and PR activities.
 </li>
 <li>
 Project and network management from idea to market execution.
 
 
 </li>
 </ul>
 
 About you!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 3&ndash;4 years of marketing experience
 </li>
 <li>
 Strong analytical and communication skills
 </li>
 <li>
 Excellent analytical thinking and communication skills to present clearly, simplify complex topics and influence decision making; communication skills both written and verbal
 </li>
 <li>
 Self-driven, self-motivated, committed A-Player relentless on delivering goals
 </li>
 <li>
 A team player accountable, open minded who likes to work in a rapid and agile way with various competencies and departments by being result oriented
 </li>
 <li>
 High energy, positive attitude, and focus
 </li>
 <li>
 Highly resilient and adaptive to changing circumstances
 </li>
 <li>
 Consistently demonstrate persistence and perseverance
 </li>
 <li>
 Good command of Windows applications (Excel &amp; PowerPoint are must)
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 FMCG and/or global company experience is a plus
 </li>
 <li>
 Are you a foodie? &ndash; genuine interest in cooking would be a bonus
 
 
 </li>
 </ul>
 You&rsquo;ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact.
 
 
 You&rsquo;ll have to deliver on the commitments you make. And we&rsquo;ll give you the freedom and flexibility to do your job and build your own career.
 
 
 At Flora Food Group, we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.
 
 
 If this position sounds interesting, please hit the apply button now!
 
 
 We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
 
 
 
 Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
 
 
 
 
 No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
 
</div>

Assistant Brand Manager, Cream Category

MARPORT

<div>
 
 
 Procurement Assistant Manager
 
 is expected to work in the Procurement Department of Arkas Holding Port and Terminal Services Group located at Marport Terminal Operators in Beylikduzu/Istanbul.
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 <ul>
 <li>
 University graduate preferably in faculty of Engineering, or Business Administration
 </li>
 <li>
 Excellent verbal and written skills in English
 </li>
 <li>
 Advanced level of MS Office Programs is required
 </li>
 <li>
 Experience with SAP-SRM/MM module
 </li>
 <li>
 Minimum 7 years of experience in procurement, preferably with knowledge of construction and technical purchasing
 </li>
 <li>
 Experience in construction investment projects and construction tender processes is highly preferred
 </li>
 <li>
 Class B driver&rsquo;s license
 </li>
 <li>
 Preferred to be mobile
 </li>
 <li>
 Completed military obligation for male candidates
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 <ul>
 <li>
 Organize demands of customers in accordance with the company&rsquo;s procurement procedures
 </li>
 <li>
 Lead the sourcing activities for various spend categories, mainly investments/project procurement category
 </li>
 <li>
 Lead projects efficiently and within the defined budget and timeline
 </li>
 <li>
 Manage and develop procurement timelines and coordinate cross-functional resources
 </li>
 <li>
 Research alternative suppliers through meetings and field visits
 </li>
 <li>
 Negotiate contracts, terms, and pricing agreements with suppliers to achieve cost savings and ensure quality
 </li>
 <li>
 Monitor supplier performance and report any issues or discrepancies
 </li>
 <li>
 Manage and monitor purchasing performance in accordance with company policies and guidelines
 </li>
 <li>
 Manage supplier relationships efficiently and in line with the category strategy
 </li>
 <li>
 Lead and organize meetings with stakeholders to follow up on issues and explore new opportunities for process improvement
 </li>
 </ul>
 
 
</div>

Procurement Assistant Manager

Explore 1281+ Customer services assistant manager in Istanbul this December. Find roles across top companies and apply now to boost your career.