sales manager Jobs in Dubai United Arab Emirates

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customer service coordinator

customer services manager

Lufthansa Technik

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 The sky&rsquo;s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.
 
 
 
 Tasks
 
 
 
 <ul>
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 Central contact person within customer service for all issues of daily operational business of high complexity and escalation
 </li>
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 Manage the customer relationship at operational level and ensure its ongoing development
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 Monitor costs and revenue on the relevant customer contract independently.
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 Analyze profitability and ensure invoicing in line with customer contract
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 Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
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 Processing and management of customer complaints; ensure feedback within LHT&rsquo;s Quality Management System
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 Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs
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 Assume key user functionality for projects, processes and interfaces; Assist and instruct employees
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 Develop and implement customer-specific special processes
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 Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
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 Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Knowledge of economic principles and contexts
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 Fluent in English, Arabic and/or German desirable
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 Very high service and customer orientation, sociable
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 Good computer skills (MS-Office, SAP R / 3)
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 Ability to work within teams
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 Ability to guide employees
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 Creativity / innovative thinking
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 High degree of flexibility
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 Independent and systematic working within a rapidly changing environment
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 Responsibility and self-initiative
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 Openness for professional development
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 Ability to handle stress
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 Willing to travel
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 University or technical college degree preferably with aviation background
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 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
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 Experience of working in a multinational company
 
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 </ul>
</div>

Customer Services Manager - Dubai

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

VFS Global

Job SummaryTo facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs). Key Responsibilities<ul><li>Document scrutiny and collection of applications for visa processing</li><li>Handle customer/applicant queries personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.</li><li>Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application center.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li><li>Adhere to the environment health and safety policy/objectives and guidelines of the organization.</li></ul>

Customer Services Officer - Dubai

GE Aerospace

<div><h1 class="jobSectionHeader">Job Description Summary</h1><h1 class="jobSectionHeader">
Job Description</h1>
Company Overview:
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region&rsquo;s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.
Role Overview:
As the Customer Program Manager for the Qatar Airways, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts on GE90-100 &amp; GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.
In this role, you will:<ul><li>
Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.</li><li>
Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.</li><li>
Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.</li><li>
Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.</li></ul>
This role is critical to ensuring the success of the Qatar GE90-100 &amp; GP7200 programs, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.
Roles and Responsibilities<ul><li>
Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts</li><li>
Provide overall leadership for the execution for Qatar GE90 and GP contracts</li><li>
Assist in sales campaigns for new contracts and proposals.</li><li>
Assure timely resolution of customer issues, commercial issues and customer satisfaction</li><li>
Cross functional services team leadership managing GE operational targets and Qatar fleet stability.</li><li>
Function as liaison between internal organizations and Qatar on services.</li><li>
Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.</li><li>
Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.</li><li>
Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.</li></ul>
Required Qualifications<ul><li>
This role requires significant experience in the Services &amp; Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).</li><li>
Resiliency in Conflict resolution</li><li>
Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management</li><li>
Strong oral and written communication skills in English</li></ul>
Desired Characteristics<ul><li>
Humble: respectful, receptive &amp; agile</li><li>
Transparent: shares critical information, speaks with candor, contributes constructively</li><li>
Focused: quick learner, strategically prioritizes work, committed</li><li>
Leadership ability: strong communicator, decision-maker, collaborative</li><li>
Problem solver: analytical-minded, challenges existing processes, critical thinker</li></ul>
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div>

Senior Services Manager - Customer Contract Management

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Netcracker

We re seeking a strategic and forward-thinking Technical Lead for the Customer Security team in the Global Security Organization. This role is expected to enable and support the managed service operations in fulfilling contractual and compliance requirements and by managing the target level of cyber resilience and security for the assigned account(s). You will join a diverse and collaborative leadership team that works together to guide Netcracker s management of cyber and information security risks across the company and support compliance with evolving technology regulations and standards.
As an individual contributor, you are expected to:
<ul>
<li>Be a trusted and competent advisor &amp; Point of Contact to assigned accounts and managed services teams</li>
<li>Ensure production environments are operated securely</li>
<li>Maintain thorough and detailed knowledge of relevant industry practices &amp; customer requirements, including cloud security</li>
<li>Perform security risk reviews for production environments, managed services processes and planned changes</li>
<li>Coordinate security risk remediation effort</li>
<li>Advise on access management, incident response, vulnerability management and data obfuscation efforts</li>
<li>Support account teams with any and all security related matters</li>
</ul>
What skills and experience will you need for this role? 
<ul>
<li>Proven Leadership: 5+ years of experience in cybersecurity</li>
<li>Deep Expertise:</li>
<li>Mastery of cybersecurity principles, methodologies, models and concepts of securing enterprise graded production systems</li>
<li>Understanding of security baselines for major vendors Azure, AWS, Oracle, RedHat, Windows</li>
<li>Understanding of security models and concepts, including cloud</li>
<li>Understanding of key ITIL processes</li>
<li>Experience working across full lifecycle of a project from requirement gathering to operations</li>
<li>Compelling Communication: Strong ability to inspire and engage diverse audiences through powerful storytelling and clear, strategic communication.</li>
<li>Strategic Thinking: Exceptional problem-solving skills and a strategic mindset that anticipates future trends and challenges.</li>
<li>Collaborative Spirit: Experience building strong relationships and driving cross-functional initiatives that elevate the entire organization.</li>
</ul>

Customer Security Manager

Explore 8880+ Customer services manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.