sales manager

business development manager Jobs in Dubai

business development manager

marketing manager

operations manager

sales coordinator

customer services manager

JINGDONG Logistics

<div>
 
 The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 3+ years' of customer service
 </li>
 <li>
 Experience in warehousing or logistics preferred;
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
 </li>
 </ul>
 
 
 
 
 
 About the job
 
 
 <ul>
 <li>
 Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
 </li>
 <li>
 Candidates need to work 11 hrs.' daily and 6 Days in a week.
 </li>
 </ul>
 
 
</div>

Customer Service Manager

Styli

<div>
 
 
 Role:
 
 Manager - Customer Service
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports to:
 
 Head of Customer Experience
 
 
 
 
 
 
 About STYLI
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Lead daily customer support operations ensuring consistent quality and adherence to SLAs
 </li>
 <li>
 Continuously evaluate processes and tools to identify opportunities for contact reduction, improved productivity and enhanced customer experience
 </li>
 <li>
 Leverage process improvements, technology and automation to streamline Customer service operations
 </li>
 <li>
 Coach, and manage multi-cultural team Customer service agents, driving performance and engagement
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, AHT, First response time, and First contact resolution
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Strong understanding of Customer service operations, tools (both legacy and new), and industry best practices
 </li>
 <li>
 3-5 years of experience leading Customer service operations for an e-commerce company
 </li>
 <li>
 Proven track record of improving productivity and service levels through intentional initiatives
 </li>
 <li>
 Experience managing, motivating, and developing diverse customer service teams
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Experience of working in GCC preferred
 </li>
 </ul>
</div>

Manager - Customer Service

Al Fonoon Express Yunda LLC

1.Job Opportunity: Relationship Officer/Manager (1 position Full time)2. Working Location&#65306;Emaar Business Park,the Greens, Dubai UAE3.Job Responsibilities:l Manage the relationship with corporate customers and NBFIs in MENAT;l Conduct the onboarding KYC procedure under the guidance of head office and head of department;l Complete the internal rating initiation, credit investigation and credit duration management;l Liaise with both sister branches &amp; correspondent banks for corporations, such as guarantee reissuance, syndicated loan etc;l Complete the KYC review for ongoing corporate customers as per internal policy;l Report adverse information or news detected to Compliance team;l File related reports required by central bank of UAE, head office, auditor and other institutions;l Deputize other colleagues of CB if necessary.4.Job Specification:l Minimum bachelor&rsquo;s degree with major in finance, economy, business etc, master degree is preferable.l Minimum 3 years working experience in banking &amp; finance, preferably in a similar role.l Deep understanding of transaction and corporate customer.l Strong analytical ability with a strong understanding of credit analysis.l Deep understanding of regulatory and compliance rules and regulations.l Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.l Strong written and oral communication skills in English and Chinese.l Positive character and team player.l Excellent problem solving skills.l Ability to effectively plan and organize and efficiently handle short deadlines.l FI Banking experience is preferable.l Knowledge and understanding of RMB capital market is preferable.Job Types: Full-time, PermanentExperience:<ul><li>customer service of Dubai bank: 4 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Customer Manager - Emarati Nationality

XM Radio

<div><div><div>Bengali - Speaking Client Relation Manager 
</div><div></div> 
<div>The Role: 
</div><div></div> 
<div>We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.</div></div>
<div><div><h3 class="jobSectionHeader">The main responsibilities of the position include:</h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients
</li><li>Responsible for activating new client leads and following up with potential clients</li><li>
Handle client inquiries and ensure that high level service is provided</li><li>
Perform personal clientele analysis and take actions as required</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures
</li><li>Provide suggestions on system enhancements</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>
Contribute to the team effort by achieving targeted results</li><li>
Cooperate effectively with other departments as necessary</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Main requirements:</h3><ul><li><ul><li>
Degree in a business-related field
</li><li>Client handling experience in the financial services sector will be considered an advantage</li><li>
Fluent Bengali speaker with excellent oral and written skills in English</li><li>
Reliable, with integrity of character
</li><li>Outstanding communication and interpersonal skills</li><li>
Dynamic, innovative and target oriented</li><li>
Strong computer literacy
</li><li>Valid work permit required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Benefit from:</h3><ul><li><ul><li>
Attractive remuneration package
</li><li>Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">The Hiring Experience: What Awaits You</h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition</li><li>
Deep Dive &ndash; First Interview with Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div>
<div><div>All applications will be treated with strict confidentiality!</div></div></div><div></div>

Bengali-Speaking Client Relations Manager

TECHNO POINT TECHNICAL SERVICES LLC

Job Title: Customer Service ExecutiveLocation: Al Quoz, Dubai Working Hours: 8:00 AM &ndash; 5:00 PM (Flexible timing) Salary: Up to AED 2,300 Visa: Own visa Gender: Female candidates preferredJob Responsibilities:<ul><li>Handle incoming phone calls and respond professionally to client inquiries.</li><li>Communicate effectively with clients and staff in English and Hindi.</li><li>Manage schedules, book appointments, and coordinate meetings.</li><li>Check and respond to emails promptly.</li><li>Maintain client records and update information as required.</li><li>Provide administrative support to the management when needed.</li></ul>Requirements:<ul><li>Own visa (mandatory).</li><li>Female candidate with good communication skills.</li><li>Fluency in English and Hindi (written and spoken).</li><li>Previous customer service or office coordination experience preferred.</li><li>Proficiency in MS Office (Word, Excel, Outlook) is an advantage.</li><li>Ability to multitask, stay organized, and work under pressure.</li></ul>intrested candidates share cv to 0522770800Job Type: PermanentPay: Up to AED2,300.00 per month

Customer Service Executive

Integrated freight and logistics

The Customer Service Executive executes jobs in an accurate, systematic, efficient and timely manner. The person coordinates with all teams, and/or agencies concerned with shipping.Mainly responsible for:Sending enquiries/RFQ's to overseas agents, local carriersPrompt communication with the overseas and local partnersEnsuring proper handling of shipments from start to finishRequirements<ul><li>At least 2-3 years and above experience in a similar post</li></ul>Knowledge of sea and air imports and exports, cross trades (Air/Sea/Land)Excellent communication skillsAbility to multi-taskPlanning and organizing skillsCapacity to handle stressful situationsHigh degree of accuracyFirst preference : Philippines nationalityJob Types: Full-time, PermanentJob Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthExperience:<ul><li>customer service in uae: 1 year (Preferred)</li></ul>

EIX Consulting

Job Title:Head of Customer Care &amp; Policy ServicingJob Type:Full-TimeAbout the Role:We are seeking an experienced Head of Customer Care &amp; Policy Servicing to lead our customer service and policy administration teams. Reporting to the COO, you will define and implement strategies, optimize operational efficiency, and ensure a customer-centric, compliant service experience across all lines of business: Health, Life, Marine, Aviation, and General Insurance.Key Responsibilities:<ul><li>Develop and oversee end-to-end customer experience and policy servicing frameworks.</li><li>Implement and monitor SLAs, KPIs, complaint management, and service quality standards.</li><li>Lead the configuration and adoption of CRM and policy administration systems, including digital self-service touchpoints.</li><li>Recruit, mentor, and lead the customer care and policy servicing teams.</li><li>Ensure regulatory compliance with UAE insurance authorities (DHA, HAAD, CBUAE, etc.).</li><li>Collaborate with cross-functional teams including Sales, Finance, Underwriting, IT, and Legal.</li><li>Deputize the COO as needed and contribute to strategic business initiatives.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Engineering, Computer Science, or related field.</li><li>5&ndash;7+ years of experience leading customer care, policy servicing, billing, and collections functions within the UAE insurance industry.</li><li>Strong knowledge of UAE insurance regulations and operational requirements.</li><li>Leadership experience managing teams and driving performance metrics (NPS, FCR, AR, QA).</li><li>Proficiency in MS Office and experience with telephony solutions (Cisco, Avaya, Genesys).</li><li>Conversational AI and digital customer experience exposure is a plus.</li></ul>Skills &amp; Competencies:<ul><li>Customer-centric mindset with focus on operational excellence.</li><li>Problem-solving, analytical, and business planning skills.</li><li>Agile, adaptable, hands-on, and growth-oriented attitude.</li><li>Strong interpersonal, negotiation, and stakeholder management skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you familiar with UAE insurance regulations (DHA, HAAD, CBUAE)?</li><li>Are you proficient in MS Office and at least one major telephony solution (Cisco, Avaya, Genesys)?</li></ul>Experience:<ul><li> leading customer care, policy , in UAE insurance industry: 5 years (Required)</li></ul>

Head of Customer Care & Policy Servicing

Explore 3838+ Customer services manager in Dubai this September. Find roles across top companies and apply now to boost your career.

3838 customer services manager jobs IN Dubai

Customer Service Manager

Manager - Customer Service

Customer Manager - Emarati Nationality

Bengali-Speaking Client Relations Manager

Customer Service Executive

Customer Service Executive

Head of Customer Care & Policy Servicing