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customer services support officer

ADIB - Abu Dhabi Islamic Bank

<div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role: Customer Services Support Officer</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Location: Dubai</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role Purpose: Deliver Excellent customer service in accordance with agreed standards</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Accountabilities of the role:</b></span></div><div><span style="font-size: 11px;">Opening and closing applicant on time.</span></div><div><span style="font-size: 11px;">Ensure proper implementation and follow up with timely.</span></div><div><span style="font-size: 11px;">Prepare finance applications and obtain necessary approvals.</span></div><div><span style="font-size: 11px;">Performed efficient troubleshooting of issues.</span></div><div><span style="font-size: 11px;">Ensure TAT is adhered to and where possible exceed customer expectations</span></div><div><span style="font-size: 11px;">Co-ordinate and liaise with other departments in a professional manner</span></div><div><span style="font-size: 11px;">Participate in regular review and development meeting with key stakeholders</span></div><div><span style="font-size: 11px;">Prepare and provide monthly report</span></div><div><span style="font-size: 11px;">Keeping a record and details of actions taken</span></div><div><span style="font-size: 11px;">Supporting customer service agents</span></div><div><span style="font-size: 11px;">Provides technical help to colleagues if required.</span></div><div><span style="font-size: 11px;">Ensure compliance with bank policies</span></div><div><span style="font-size: 11px;">Perform other task specified by management.</span></div><div><span style="font-size: 11px;">Ensure customer queries are resolved with agreed TAT</span></div><div><span style="font-size: 11px;">Positive customer feedback</span></div><div><span style="font-size: 11px;">Deliver professionalism when dealing other departments</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Specialist Skills / Technical Knowledge Required for this role:</b></span></div><div><span style="font-size: 11px;">Display flexibility in dealing with other team members</span></div><div><span style="font-size: 11px;">Good data processing skills</span></div><div><span style="font-size: 11px;">Good problem-solving skills</span></div><div><span style="font-size: 11px;">Excellent communication skills</span></div><div><span style="font-size: 11px;">Excellent Decision-making skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Previous experience required (if any):</span></div><div><span style="font-size: 11px;">Previous banking experience in similar role</span></div><div><span style="font-size: 11px;">Knowledge of regulated financial services and banking industries</span></div><div><span style="font-size: 11px;">Detailed understanding of asset product</span></div><div><span style="font-size: 11px;">In depth understanding of the internal process, procedures and internal systems</span></div><div><span style="font-size: 11px;">This position is for UAE Nationals only</span></div>

Customer Services Support Officer

ADIB - Abu Dhabi Islamic...

<b>Role</b>: <br><br>Customer Services Support Officer                           Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role:   Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management.  Ensure customer queries are resolved with agreed TAT Positive customer feedback  Deliver professionalism when dealing other departments  Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product  In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

<div>
 <br/>
 <br/>
 <strong>
  Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Dubai
  <br/>
  <br/>
 </strong>
 <strong>
  Role Purpose:
 </strong>
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opening and closing applicant on time.
  </li>
  <li>
   Ensure proper implementation and follow up with timely.
  </li>
  <li>
   Prepare finance applications and obtain necessary approvals.
  </li>
  <li>
   Performed efficient troubleshooting of issues.
  </li>
  <li>
   Ensure TAT is adhered to and where possible exceed customer expectations
  </li>
  <li>
   Co-ordinate and liaise with other departments in a professional manner
  </li>
  <li>
   Participate in regular review and development meeting with key stakeholders
  </li>
  <li>
   Prepare and provide monthly report
  </li>
  <li>
   Keeping a record and details of actions taken
  </li>
  <li>
   Supporting customer service agents
  </li>
  <li>
   Provides technical help to colleagues if required.
  </li>
  <li>
   Ensure compliance with bank policies
  </li>
  <li>
   Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  </li>
  <li>
   Ensure customer queries are resolved with agreed TAT
  </li>
  <li>
   Positive customer feedback&nbsp;
  </li>
  <li>
   Deliver professionalism when dealing other departments&nbsp;
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge Required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display flexibility in dealing with other team members
  </li>
  <li>
   Good data processing skills
  </li>
  <li>
   Good problem-solving skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent Decision-making skills
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience required (if any):&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous banking experience in similar role
  </li>
  <li>
   Knowledge of regulated financial services and banking industries
  </li>
  <li>
   Detailed understanding of asset product&nbsp;
  </li>
  <li>
   In depth understanding of the internal process, procedures and internal systems
  </li>
  <li>
   <strong>
    This position is for UAE Nationals only
    <br/>
   </strong>
   &nbsp;
  </li>
 </ul>
</div>


First Abu Dhabi Bank

<b><br>Job Title<br>Customer Retention and Loan Processing Officer   Dubai, UAE<br>Job Description<br>Customer Retention and Loan Processing Officer   Dubai, UAE<br> <br>Role Summary</b><br>First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery.<br> <b><br>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Banking / Mortgage Professionals<br>Function: Customer Service<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do<br></b> <br>* Collect, verify, and process customer documents with precision and compliance<br>* Review originals, validate authenticity, and apply required certifications<br>* Manage DD settlements for competitor acquisitions and input applications into CAS and LMS<br>* Explain loan features and approvals to customers, including interest, bullet loans, and terms<br>* Upload documents into the Document Management System (DMS) and log case progress into MIS<br>* Provide daily, weekly, and monthly status reports to management<br>* Coordinate with internal teams to ensure timely case disbursement<br>* Identify retention opportunities and escalate concerns or competitor insights<br>* Ensure safe custody of originals and flag any unethical behavior to management<br>* Assist customers at branch or retention center, guiding them in filling forms and understanding offerings<br>* Comply with all policies and maintain service quality standards<br>* Support other team members when needed and provide administrative assistance<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree required<br>* 1 2 years of experience in banking or similar financial services role<br>* Proficient in UAE banking systems, document compliance, and product features<br>* Excellent negotiation and customer service skills<br>* Able to perform basic financial screening and client profiling<br>* Collaborative, organized, and attentive to operational detail<br>* Strong interpersonal and reporting capabilities<br>* Knowledge of campaign handling, loan structures, and digital banking tools<br>

Customer Retention and Loan Processing Officer

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

<p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Company Overview<br><br></strong>Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!</p><p><strong>Company Overview<br><br></strong>Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!<br><br><strong>Role Responsibilities<br><br></strong><ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities.<br><br></li></ul><strong>Join Our Team<br><br></strong>If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences!<br><br>Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration</p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul><p>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2x</p><p>Get notified about new Customer Service Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem <p>Dubai, Dubai, United Arab Emirates 5 hours ago</p> Virtual Customer Service Executive - Emiratized Role <p>Dubai, Dubai, United Arab Emirates 7 hours ago</p> Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) <p>Dubai, Dubai, United Arab Emirates 12 hours ago</p> Customer Service Officer-Corporate Office <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p><img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNa67iWwJW78hfid%2fJ7RP99m" width="0" height="0" />

Customer Services Representative

MedNet Global Healthcare Solutions LLC

<div>
 <p>
  <strong>
   Senior Customer Service Officer &ndash; Medical Call Center (MCC) - (MNGHS)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a
  <strong>
   &ldquo;Senior Officer &ndash; Medical Call Center (MCC)&rdquo;,
  </strong>
  to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, requests, and complaints, ensure prompt and effective resolution while maintain a high level of customer satisfaction. As a senior officer you will also act as a mentor and provide guidance to junior team members and new joiners onboarding, fostering a positive collaborative team environment in accordance with the company&rsquo;s and department code of conduct and policies &amp; procedures and participate and assists in department activities and tasks as and when requested.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role:
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Customer Interaction:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
  </li>
  <li>
   Handle complex customer inquiries, complaints, and escalations.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Problem-solving and Issue Resolution:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Analyse and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills, by following the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Product Knowledge:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop and maintain a comprehensive understanding of the organization&rsquo;s products or services, including features, table of benefits, terms, and conditions&hellip;etc.
  </li>
  <li>
   Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Team Collaboration:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with team members, supervisors/team leaders, and other departments to share knowledge, seek assistance and provide feedback on customer issues.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Escalation Management:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Customer Satisfaction and Quality Assurance:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strive to achieve and exceed customer satisfaction and key performance indicators (KPIs) targets by delivering exceptional customer service through maintaining adherence to SLAs and KPIs and a positive customer experience tend to participate in quality assurance activities and feedback upon requested to ensure adherence to service standards and identify areas of improvement.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Process Improvement:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Support and collaborate in identifying opportunities for process improvement and provide suggestions to enhance efficiency and effectiveness of customer service operations, by being updated on industry best practices and trends and following the company and department policies ad procedure and ensure code of conduct is always applied.
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Adaptability and Resilience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus.
  </li>
  <li>
   Excellent interpersonal and verbal and written communication skills (Arabic would be an advantage)
  </li>
  <li>
   Strong problem-solving and critical thinking skills and abilities
  </li>
  <li>
   Ability to handle high volume of calls and work under pressure in a fast-paced environment.
  </li>
  <li>
   Proficiency in using customer service software, systems, and any other relevant tools.
  </li>
  <li>
   Computer Literacy is required.
  </li>
  <li>
   Ability to work flexible hours /shift base, including evening, overnight, weekend, and holidays as per the business requirements
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   2-3 years proven experience in a customer service role, preferably in a contact center or call center environment. Experience in the insurance and healthcare industry is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
  </strong>
 </p>
 <p>
 </p>
</div>


Senior Customer Service Officer

Emcredit Limited

<p>We are Hiring!!!</p><br/><p>Job Title: Compliance Officer & Money Laundering Reporting Officer (MLRO)</p><br/><p>Employment Type: Permanent</p><br/><p> Workplace Type: On-site</p><br/><p><u><strong>Note:</strong></u></p><ul><li><strong>Applicants</strong> must already <strong>be based in Dubai.</strong></li><li><strong>School certificate/document</strong> must be <strong>attested in Dubai, UAE</strong>, through the <strong>Ministry of Foreign Affairs (MOFA).</strong></li></ul><br/><p>We are seeking an experienced and highly skilled Compliance Officer & MLRO to join our team and ensure our full compliance with CBUAE regulations, FATF recommendations, and global financial crime prevention standards. The ideal candidate will bring deep expertise in AML/CFT frameworks, risk-based supervision, and transaction monitoring, and will act as the primary liaison with regulatory bodies.</p><br/><p><strong>Regulatory   Oversight:</strong></p><ul><li>Serve as the   appointed Compliance Officer & MLRO with CBUAE, ensuring compliance with:</li></ul><p>                       o CBUAE AML/CFT Guidelines & Guidance for   Financial Institutions (including RPSP-specific guidance)</p><p>                       o Retail Payment Services Regulation (RPSCS   Rulebook)</p><p>                       o FATF Recommendations, including <strong>Proliferation   Financing (PF) and Targeted Financial Sanctions (TFS) </strong>requirements.</p><ul><li> Liaise with   CBUAE, FIU, and other competent authorities on all AML-related matters</li><li>Submit   STRs/SARs via the goAML platform in a timely and complete manner</li></ul><br/><p><strong>Compliance Program Management:</strong></p><ul><li>Design,   implement, and regularly update the AML/CFT framework in accordance with UAE   laws, FATF standards, and RBS <em>(Risk-Based Supervision)</em> principles.</li><li> Conduct regular enterprise-wide risk assessments covering products, geographies, customers,   delivery channels, and PF/TFS exposure.</li><li>Conduct <strong>annual self-assessment</strong> in line with CBUAE RBS requirements and maintain continuous monitoring protocols.</li><li>Establish and maintain AML/CFT policies, procedures, and internal controls.</li></ul><br/><p><strong><u>Transaction Monitoring &   Investigation:</u></strong></p><ul><li>Lead implementation and governance of transaction monitoring systems.</li><li>Oversee alert reviews, case investigations, escalation protocols, and reporting.</li><li>Integrate   AML/CFT monitoring with <strong>fraud detection </strong>and <strong>cybersecurity incident reporting</strong> to ensure comprehensive oversight.</li><li>Maintain a robust audit trail of all compliance decisions and documentation.</li></ul><br/><p><strong><u>Customer / Business Due Diligence:</u></strong></p><ul><li>Oversee KYC/KYB   screening processes for onboarding and ongoing monitoring.</li><li> Ensure adherence to CBUAE requirements on identity verification, beneficial ownership, risk scoring, and re-verification.</li><li>Implement TFS   screening and PF risk mitigation procedures at onboarding and throughout the customer lifecycle.</li></ul><br/><p><strong><u>Training & Internal Awareness:</u></strong></p><ul><li>Develop AML/CFT   training modules (including PF/TFS compliance) for all staff and deliver periodically.</li><li>Keep the Board   Audit/Compliance Committee and senior management informed on key risks, STRs/SARs,   PF/TFS compliance, and regulatory developments.</li><li>Prepare quarterly reports, bi-annual compliance reports, and the <strong>Annual MLRO   Report</strong> to CBUAE.</li><li>Conduct annual   AML/CFT training for the Board with signed declarations of completion.</li></ul><br/><p><strong><u>Audit, Testing & Supervision:</u></strong></p><ul><li>Lead internal compliance reviews and gap assessments.</li><li>Participate in or lead responses to CBUAE inspections, audits, and corrective action plans.</li><li>Maintain recordkeeping as per AML requirements (minimum 5 years).</li></ul><br/><p><strong><u>License Support & Global Scheme   Compliance:</u></strong></p><ul><li>Provide regulatory compliance input for new license applications or service expansions.</li><li>Ensure alignment with Visa,   Mastercard, and other card network compliance requirements.</li><li>Coordinate responses to external scheme audits.</li></ul>

Compliance Officer & Money Laundering Reporting Officer (MLRO)

Explore 10000+ Customer services support officer in Dubai this October. Find roles across top companies and apply now to boost your career.

10000 customer services support officer jobs IN Dubai

Customer Services Support Officer

Customer Services Support Officer

Customer Services Support Officer

Customer Retention and Loan Processing Officer

Customer Services Representative

Senior Customer Service Officer

Compliance Officer & Money Laundering Reporting Officer (MLRO)