customer service advisor

Drs. Nicolas & Asp Centers

<div>
 
 We are seeking an enthusiastic and professional
 
 UAE National Customer Service
 
 to join our team. If you are passionate about patient care, service excellence, and growing your career in a world-class environment, we want to hear from you.
 
 
 
 
 
 
 
 
 
 Candidate Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 Nationality:
 
 Must be a
 
 UAE National
 
 </li>
 <li>
 
 Eligibility:
 
 Must be registered with or eligible for the
 
 Nafis program
 
 .
 </li>
 <li>
 
 Skills:
 
 Strong communication, interpersonal, and problem-solving skills. Fluency in both Arabic and English is highly advantageous.
 </li>
 <li>
 
 Attributes:
 
 A positive attitude, professional demeanor, and a passion for customer care.
 </li>
 </ul>
 
 
 
</div>

Customer Service (UAE National / Emiratisation)

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

Al Tayer Insignia

<div>
 
 
 
 About SKIMS
 
 
 
 SKIMS is a global fashion brand redefining shapewear, loungewear, and everyday basics through innovation and inclusivity. Co-founded by Kim Kardashian, the brand champions body diversity with products for all shapes, sizes, and skin tones. SKIMS is a fast-growing, culture-shaping brand known for bold ideas, meaningful collaborations and empowering people to feel confident every day.
 
 
 &nbsp;
 
 
 
 Supervisor &amp; Team Leader&nbsp;&ndash;
 
 
 
 As a Team Leader and Supervisor at SKIMS, you will play a crucial role in overseeing the daily operations of our store, ensuring exceptional customer service, and leading our team towards achieving sales targets. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.
 
 
 
 Sales Advisor&nbsp;&nbsp;&ndash;
 
 
 
 The Sales Advisor role is responsible for bringing SKIMS to life for our customers. This position contributes to a positive environment while delivering a best-in-class store experience. A passion for our products, genuine care for customers, and great service are at the heart of the job. The Sales Advisor represents the brand, inspires through styling and product knowledge, and aims to leave every customer with a memorable experience. Adaptability, teamwork, and enthusiasm are key &mdash; while also staying focused on achieving personal and team goals in a fast-paced environment.
 
 
 
 Visual Merchandiser&nbsp;&ndash;
 
 
 
 As Visual Merchandiser, you will bring our brand story to life through creative, impactful displays. You will be responsible for ensuring that every corner of the store reflects the SKIMS aesthetic &mdash; from window concepts to product presentation &mdash; creating a memorable shopping experience for our customers.&nbsp;&nbsp;
 
 
 
 Cashier &ndash;
 
 
 As a Cashier at SKIMS, you are the final touchpoint of the customer journey and play a key role in delivering a seamless, elevated in-store experience. You will be responsible for accurate and efficient transaction handling, maintaining cash desk standards, and supporting customers with a warm, professional approach. Attention to detail, speed, and integrity are essential, along with a genuine passion for service. The Cashier represents the brand at checkout, ensuring every customer leaves feeling valued, confident, and excited to return.
 
 
 &nbsp;
 
 Essential Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in a similar or customer facing role&nbsp;
 </li>
 <li>
 Experience managing, leading and developing teams (for team lead and supervisory roles)
 </li>
 <li>
 A passion for helping others and enjoys being a part of a team
 </li>
 <li>
 Experience of working in a fast-paced, high volume, agile environment&nbsp;
 </li>
 <li>
 Highly effective communicator, written and verbal
 </li>
 <li>
 A fan of SKIMS our product, and our values
 </li>
 </ul>
 
 
 
 Education/Certification and Continued Education
 
 
 
 <ul>
 <li>
 High School qualification or higher
 </li>
 </ul>
</div>

SKIMS Coming to Mirdif City Centre – We’re Hiring!

Marker Financing Broker LLC

Mortgage AdvisorJob Type: Full-timeLocation: Dubai, UAEAbout the RoleWe are looking for a motivated and customer-focused Mortgage Advisor to join our growing mortgage consultancy. The ideal candidate should have experience in UAE mortgages, excellent communication skills, and the ability to guide clients through the entire home financing process.Key Responsibilities<ul><li>Generate and qualify mortgage leads.</li><li>Understand clients&rsquo; financial profiles and recommend suitable mortgage solutions.</li><li>Compare mortgage products from different banks.</li><li>Assist clients with documentation and application processing.</li><li>Coordinate with banks, developers, and real estate agents.</li><li>Follow up with clients until loan disbursement.</li><li>Maintain accurate records in the CRM.</li><li>Achieve monthly sales and revenue targets.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience in UAE mortgage sales or banking.</li><li>Strong knowledge of UAE mortgage products and banking regulations.</li><li>Excellent communication and negotiation skills.</li><li>Ability to build relationships with clients and referral partners.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Bachelor&rsquo;s degree is preferred.</li></ul>Benefits<ul><li>Competitive salary</li><li>Attractive commission structure</li><li>Career growth opportunities</li><li>Training and professional development</li><li>Employment Visa provided by the company</li></ul>Pay: AED3,500.00 - AED8,000.00 per monthWork Location: In person

Mortgage Advisor

Cisco

Meet the Team
 
Cisco's vision is to change the way the world works, lives, plays, and learns! We made the Internet what it is today. In the Agentic AI era, our vision is even more relevant today than ever.
 You will be a Solution Sales Engineer specializing in Identity Security and IAM within the EMEA region, serving as a primary technical authority and strategic advisor for customers in the Middle East, influencing high-value security investments. You will lead the full technical sales cycle – from discovery and solution design to proof-of-value and deal closure – by leveraging deep expertise in identity and AI to secure enterprise applications and infrastructure. By fostering a culture of high performance and innovation, you will drive significant revenue growth while positioning Cisco as a market leader in security. Furthermore, you will stay at the forefront of evolving AI trends, integrating cross-product solutions through a"One Cisc" approach to address complex customer challenges effectively. You will join a supportive team that prioritizes customer success and community impact, offering an environment where you can have fun, feel inspired, and contribute to meaningful change.
 
Your Impact
 
As a Sales Solutions Engineer at Cisco, you will be a technical authority who directly influences high-value investments by serving as a trusted advisor to CISOs, senior executives, and other decision makers. You will own the technical win strategy, driving revenue growth through superior solution design, competitive positioning, and the execution of high-impact trials. By leading complex sales cycles and securing technical wins, you will be instrumental in expanding Cisco’s security footprint within key accounts across the Middle East.
 Your expertise in Zero Trust architecture and the foundational elements of IAM, MFA, and PAM will be critical to securing both human and non-human identities within customers’ environments. You will lead discovery sessions to architect comprehensive solutions that address specific customer threats and compliance requirements. Through compelling demonstrations and workshops, you will differentiate Cisco’s portfolio, ensuring that every engagement delivers measurable security improvements and clear return on investment.
 Beyond individual deals, you will establish yourself as a thought leader by translating emerging security trends into actionable customer value. By fostering a"One Cisc" approach, you will collaborate across functions to integrate identity security solutions with broader networking portfolios, while cultivating customer advocates to influence product roadmaps. Your commitment to technical excellence and community engagement will ultimately solidify Cisco’s reputation as the premier partner for enterprise identity security.
 
Minimum Qualifications
 
<ul>
<li>5+ years of experience in a technical sales, solutions engineering, or similar role, managing technical and business relationships with complex global organizations.</li>
<li>Working knowledge of the Identity and IAM ecosystem.</li>
<li>Ability to closely collaborate with sales and customer-facing teams to drive business results.</li>
<li>Extensive experience working with customers across the Middle East region of EMEA.</li>
<li>Exceptional presentation skills with ability to articulate complex technical concepts to diverse audiences from practitioners to executives.</li>
<li>Strong business acumen connecting technical solutions to business outcomes and ROI.</li>
<li>Consultative selling approach with proven ability to build trusted advisor relationships.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Degree in engineering, computer science, or a related field.</li>
<li>Familiarity with how security, networking, and identity engineers design, implement, integrate, manage, and support these platforms.</li>
<li>Extensive experience across multiple customer segments (Enterprise, Commercial, Public Sector, and Partners) with a solid knowledge of Cisco Secure Networking solutions including Duo, Multicloud Defense, Secure Access, SD-WAN/SASE, and AI Security/Agentic AI.</li>
<li>Experience with different Identity and directory vendors and their products (Cisco Duo, Microsoft Entra, Okta, Ping, CyberArk, SailPoint etc.), either through managing these platforms in a production environment, or through selling and integrating them into customer environments.</li>
<li>Exceptional communication, storytelling, and presentation skills, coupled with the ability to effectively influence and engage large audiences, senior leaders, customers, and partners.</li>
<li>Cisco CCIE/CCNP, ISC2, or other industry-standard certification in Security or Networking.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Solutions Engineer

Help AG, an e& enterprise company

<div>
 Help AG is looking for a talented and experienced Security Engineer &ndash; NGFW &amp; DDOS who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients. Expertise in technologies such as Arbor Peakflow, Arbor APS/AED, Fortinet Firewalls, Palo Alto firewalls &amp; Panorama, Cisco ASA and Firepower Firewalls, Juniper Firewalls, F5 (LTM) is highly recommended.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as L1 for DDOS &amp; Firewall technologies for Help AG customers.
 </li>
 <li>
 Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies
 </li>
 <li>
 Provide timely response to all incidents, outages, and performance alerts.
 </li>
 <li>
 Takes responsibility in handling incidents and escalate timely to SME teams.
 </li>
 <li>
 Calling and Notifying customers and different stakeholders&rsquo; teams to provide faster resolution and updates.
 </li>
 <li>
 Should be working in a 24*7 support team.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, information technology, or a related field.
 </li>
 <li>
 Should have at least 3+ years demonstrable industry experience.
 </li>
 <li>
 Should have expert and in-depth knowledge of Complex IP Networks.
 </li>
 <li>
 Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.
 </li>
 <li>
 Should have Network Operations / Security Operations experience.
 </li>
 <li>
 Should have fair understanding of ITIL change management, problem management and incident management.
 </li>
 <li>
 Should have experience to work under pressure and with strict SLA&rsquo;s.
 </li>
 <li>
 Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.
 </li>
 <li>
 Experience with many/all the following security controls:
 </li>
 <ul>
 <li>
 Firewalls
 </li>
 <li>
 Intrusion Prevention Systems
 </li>
 <li>
 Antimalware
 </li>
 <li>
 Two factor Authentication
 </li>
 <li>
 Sandboxing
 </li>
 <li>
 Virtual Private Networks
 </li>
 <li>
 Firewall Rules Auditing
 </li>
 </ul>
 <li>
 Should have demonstrable experience of working in extreme pressure and customer facing environments.
 </li>
 <li>
 Self-motivated and a professional attitude.
 </li>
 <li>
 Excellent Customer facing skills.
 </li>
 <li>
 Excellent communication and listening skills.
 </li>
 <li>
 Excellent teambuilding, customer service, and interpersonal skills.
 </li>
 <li>
 Must possess good decision-making skills, be very organized and detail oriented.
 </li>
 <li>
 Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.
 </li>
 <li>
 Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health insurance with one of the leading global providers for medical insurance.
 </li>
 <li>
 Career progression and growth through challenging projects and work.
 </li>
 <li>
 Employee engagement and wellness campaigns activities throughout the year.
 </li>
 <li>
 Annual Flight tickets to home country.
 </li>
 <li>
 Excellent learning and development opportunities.
 </li>
 <li>
 Flexible/Hybrid working environment.
 </li>
 <li>
 Inclusive and diverse working environment.
 </li>
 <li>
 Open door policy
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
 
 
 Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
 
 
 Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
</div>

Security Engineer – NGFW & DDOS

Alfa Laval

<div>Field Service Operations Department is looking for a Field Service Engineer to be located in Dubai, UAE. This is
an interesting and challenging opportunity to be part of a dynamic, motivated &amp; competent team and
presents growth opportunities in one of the most interesting markets.<ul><li>About the Job</li><li>Undertaking servicing of equipment (on-site &amp; service center) as per Alfa Laval standards and procedures</li><li>Safety 1st Behavioral Attitude. (Stop-Think-Act)</li><li>Responsible for installation, commissioning, Trouble shooting, Audits, developing solutions, fault finding, repairs and maintenance of products such as high-speed separators &amp; decanters used in various process industries and plate heat exchangers.</li><li>Act as a service advisor for Alfa Laval helping to accelerate service business growth.</li><li>Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, basic &amp; Plus controls), training customer crew on Alfa Laval equipment.</li><li>Executing Audits and maintenance activities related to Service Agreements.</li><li>Explore business development and every possible opportunity.</li><li>Ensure fulfilment of service visits as per service agreements.</li><li>Ensure documentation of every visit and minute all observations and commitments with the customer.</li><li>Resolve customer complaints in the shortest time possible</li><li>Communication of problems observed to the respective managers for preventative/remedial actions.</li><li>Proactively recommend to customers on timely purchasing of spares and timely servicing</li><li>Concerted effort to advise customers for service agreements.</li><li>Train customers or other Field Service Engineers on basic product features.</li><li>Enhance technical abilities and competencies with every service experience and company resources available</li><li>Heat Exchange component Trouble shooting, Stripping, Assessment, Cleaning, Repair, Assembly and Testing. (Primary)</li><li>Rotating equipment Mechanical, Electrical Trouble shooting, Service, Stripping, Assessment, Cleaning, Repair, Assembly, Testing, Installation and commissioning</li><li>Support remote guidance service to customer when and where required.</li><li>Adhere to Quality &amp; Safety (QHSE) Procedures</li><li>Effective using of AL system tools (OneService, Lead app, HSE Near miss app, E-Learning portal, Workday, Sensei IB)</li><li>Generate service business Leads by effective using of the FSE Lead app</li><li>Reporting Near Miss using the HSE digital platform</li><li>Timely submission of Service reports, Expense report and payroll, customer signed timesheet.</li><li>Participate in adhoc service transformation projects assigned by Service Management</li><li>Supporting Sales functions in technical solutions and participate in technical forums</li></ul>
Who you are
<ul><li>Diverse team player, maintaining strong relationships with internal team and high focus on external customer.</li><li>Role model in transparent communication, sharing of knowledge to peers, eager to learn &amp; develop.</li><li>Organised, self-prepared and result oriented approach on given tasks</li><li>Flexibility to work on long duration assignments (National &amp; International) &amp; overtime when required</li><li>Self-reliant &amp; Ability to work under pressure and readiness to take assignments with short given notice of time.</li><li>It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity &ndash; acting as part of a dynamic team with colleagues around the region.</li><li>Further, good communication skills in English, spoken and written, are essential, along with an understanding of Microsoft Office products. Driving license is required.</li></ul>
Qualifications &amp; experience:<ul><li>Engineering background / Mechanical / Electrical / Automation with hands on experience.</li><li>Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge will be an advantage</li><li>Minimum 5-8 years&rsquo; experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.</li><li>Good knowledge &amp; practical skills in Microsoft office packages and digital reporting.</li><li>Good communication &amp; negotiation skills. Express verbal and written ideas effectively to all levels of people.</li></ul>
If you consider yourself qualified for the position and are interested in applying please click on the blow link.
Work Place &amp; Hierarchy
The position is located in Alfa Laval Office in Dubai, UAE reporting to Field Service Team Manager
Physical &amp; Environmental Factors 
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor &ndash; footwear, hearing, eyewear. 
Environmental Factors (hazardous materials, work location, work surfaces, exposure). 
 
Why should you apply:<ul><li>
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>
Exciting place to build a global network with different nationalities.</li><li>
Your work will have a true impact on Alfa Laval&rsquo;s future success, you will be learning new things every day.</li></ul>
&quot;We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.&rdquo;
#LI-BP2</div>

Field Service Engineer

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