account manager

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customer service representative Jobs in Dubai

customer service representative

guest service agent

customer service advisor

Samra Facilities

The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.Key ResponsibilitiesServe as the first point of contact for all client inquiries, requests, and complaintsReceive, log, and prioritize service requests through helpdesk system or CAFM softwareCoordinate with site teams to assign and track work orders until completionCommunicate service schedules, updates, and completion status to clientsMonitor response times and SLA compliance for all service requestsConduct follow-up calls to ensure customer satisfaction with completed workEscalate urgent issues and critical complaints to management promptlyMaintain accurate records of all interactions, requests, and resolutionsPrepare regular reports on service request trends, completion rates, and client feedbackCoordinate scheduled preventive maintenance activities with clients to minimize disruptionProcess service requests for permits, access cards, and facility bookingsSupport the invoicing process by tracking billable services and work ordersAssist in conducting client satisfaction surveys and gathering feedbackMaintain positive client relationships through professional and courteous serviceSupport contract management activities and documentationQualifications &amp; RequirementsBachelor's degree or diploma in Business Administration, Hospitality Management, or related fieldMinimum 2-4 years of experience in customer service, preferably in facilities management or real estateExcellent verbal and written communication skills in English (Arabic is mandatory)Proficiency in CAFM software, CRM systems, and MS Office applicationsStrong organizational and multitasking abilitiesUnderstanding of facilities management services and basic technical terminologyProfessional appearance and demeanorAbility to remain calm and professional under pressureProblem-solving mindset with customer-first approachFlexibility to work shifts if requiredKey CompetenciesCustomer service excellenceCommunication and interpersonal skillsAttention to detail and accuracyTime management and prioritizationPatience and empathyCoordination and follow-throughConflict resolutionJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Customer Service Advisor

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

PricewaterhouseCoopers

Primary duties and responsibilities
<ul>
 <li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li>
 <li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li>
</ul>
Internal Process
<ul>
 <li>Assist with visitor check-in process</li>
 <li>Maintain visitor and caller logs</li>
 <li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li>
 <li>Answer queries from visitors and callers, and refers them to the appropriate person</li>
 <li>Perform general maintenance of the reception area</li>
 <li>Co-ordinate with Security where relevant</li>
 <li>Support office manager in events planning and organization</li>
 <li>Act in accordance with regulations</li>
 <li>Perform other administrative duties as required</li>
 <li>Learning and Growth</li>
 <li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li>
 <li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li>
</ul>
Education High school certificate (equivalent) or Bachelor's degree
Language Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus 
Overall Experience Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills 
<ul>
 <li>Experience with a professional services firm is an advantage </li>
 <li>Strong organizational skills</li>
 <li>Excellent oral communication and interpersonal skills</li>
 <li>Must possess a professional telephone manner</li>
 <li>Demonstrated ability to work under pressure</li>
 <li>Demonstrated ability to work on own initiative</li>
 <li>Demonstrated team player</li>
 <li>Must possess a warm, friendly and professional demeanor</li>
 <li>Basic PC skills on excel and word</li>
 <li>Basic keyboard skills (at least 25 wpm)</li>
</ul>

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

Service Advisor

CARPI AUTO CARE CENTER

Job Title: Automobile Workshop Arabic Service Advisor Location: UAE Salary: Negotiable Benefits: Company Visa, Medical/Insurance, Benefits as per UAE Labor LawAbout the RoleWe are looking for an experienced and customer-oriented Auto-Workshop Service Advisor to join our team. The ideal candidate will act as the main point of contact between customers and the workshop, ensuring a smooth service experience from vehicle check-in to delivery. This role requires strong communication skills, technical knowledge, and the ability to manage customer expectations effectively.Responsibilities<ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Record customer concerns and translate them into accurate repair orders for the workshop.</li><li>Coordinate with technicians to ensure timely service completion and quality checks.</li><li>Provide accurate cost estimates and explain service details to customers.</li><li>Follow up with customers for approvals and post-service feedback.</li><li>Maintain detailed service records and update the CRM or ERP system.</li><li>Handle customer complaints and ensure maximum satisfaction.</li><li>Work closely with the workshop team to ensure smooth daily operations.</li></ul>Qualifications<ul><li>Diploma or Degree in Automotive Engineering, Business Administration, or a related field.</li><li>Minimum 2 years of experience as a Service Advisor in the UAE automotive industry.</li><li>Strong understanding of mechanical and electrical vehicle systems.</li><li>Proficiency in English; Arabic language skills are an advantage.</li><li>Excellent communication, multitasking, and customer service skills.</li><li>Knowledge of ERP or automotive workshop management software preferred.</li></ul>Why Join Us<ul><li>Work in a professional and dynamic automotive environment.</li><li>Competitive salary with comprehensive benefits.</li><li>Career growth opportunities within an expanding organization.</li></ul>Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Arabic Service Advisor (Garage)

Elite Group Holding

Job Location
 
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 Dubai, United Arab Emirates 
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 1 to 5 years 
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 Graduate 
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 Automotive / Auto Industry Customer Service / Telecalling Installation / Maintenance / Repair 
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 service software, and MS Office 
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 Jobseekers from any country 
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Assistant Service Advisor Job Location : Dubai, UAE Key Responsibilities: Greet customers and assist with their service inquiries. Provide accurate estimates for repairs and maintenance services. Explain service recommendations and repair processes to customers. Follow up with customers regarding service status and completion timelines. Schedule service appointments and manage the service calendar. Prepare work orders and ensure all customer concerns are documented. Liaise between customers, technicians, and parts department to ensure smooth workflow. Verify warranty and service contract coverage when applicable.
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Assistant Service Advisor

CHANEL

<div>
 
 Immediate Opportunity: Client Care Advisor 3-Month Mission
 
 
 
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 
 
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 
 
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
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Client Care Advisor - 3 months mission

Explore 4401+ Customer service advisor in Dubai this November. Find roles across top companies and apply now to boost your career.

4401 customer service advisor jobs IN Dubai

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Advisor

Arabic Service Advisor (Garage)

Assistant Service Advisor

Client Care Advisor - 3 months mission