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omnichannel & customer experience (cx) architect Jobs in Dubai

customer service advisor

Manar Alkhaleej Holding

Service Advisor MIN 3 Years (Male - Female) Main Purpose of the Job:Customer satisfaction by providing optimal customer care and high quality of service work. Promote our Service Centre benefits, capabilities and strengths to potential customers. Determine customer needs and communicating it to Service Team in order to fix it and right the first time and ensure vehicle delivery timeline.Candidate must have the following:Valid UAE Driving License is a mustMain Tasks and Responsibilities &amp; Accountabilities:Greet and assist customers as they arrive for service appointments or inquiries.Understand customer issues, concerns, and service requirements for their vehicles.Offer professional guidance and provide clear explanations of vehicle problems, service recommendations, and maintenance needs.Provide accurate cost estimates for repairs, maintenance, or parts replacement.Schedule service appointments based on workshop availability and customer urgency.Coordinate with the workshop Manager/technicians/mechanics to ensure timely and accurate completion of repairs and maintenance.Ensure that the work is carried out as per customer instructions and within the set time frame.Open service orders for each vehicle, ensuring all customer concerns and required services are documented clearly.Review and confirm that the correct repairs and services are scheduled, and ensure all necessary parts are available.Ensure that any additional work or unplanned repairs are communicated to the customer for approval before proceeding.Advise customers on necessary or suggested repairs, preventive maintenance, and any safety-related concerns.Promote upselling of additional services such as fluid changes, tire rotations, or performance upgrades when applicable.Ensure transparency with customers about the need for repairs or replacements to avoid any surprises in costs.Act as the liaison between customers and technicians, conveying the details of the service or repair request.Keep customers updated on the progress of their vehicle&rsquo;s service, especially if there are delays or additional issues found during the inspection.Translate technical language used by mechanics into easy-to-understand terms for customers.Prepare and present accurate invoices for services rendered, ensuring all parts and labor charges are correctly applied.Explain the breakdown of the charges to the customer in a clear and transparent manner.Follow up with customers after service completion to ensure satisfaction with the work done.Address any issues, complaints, or concerns promptly to maintain customer trust and loyalty.Offer reminders for future services or maintenance based on the vehicle's needs and warranty schedules.Work with the parts department to ensure that necessary parts and components are ordered and available when required for service or repairs.Keep track of inventory levels and ensure that the workshop has the parts needed to perform regular maintenance and repairs.Keep detailed records of services performed, parts replaced, customer preferences, and vehicle history for future reference.Ensure that all paperwork related to vehicle services is complete, accurate, and stored in an organized manner.Establish rapport with customers to encourage return visits and loyalty to the workshop.Offer exceptional customer service that reflects the workshop&rsquo;s brand and reputation.Handle customer complaints or disputes professionally and efficiently to retain customers&middot;Any other relevant duties as and when required by the Management.Valid UAE Driving License is a mustنوع الوظيفة: دوام كاملالراتب المدفوع: AED٤٬٠٠٠٫٠٠&nbsp;لكل شهر

Service Advisor MIN 3 Years (Male - Female)

Vacheron Constantin

<div>
 
 For Those Who Welcome Connection
 
 
 
 Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forward. Play your part in driving our collective success.
 
 
 
 YOUR ROLE
 
 
 
 We are seeking a Client Advisor whose mission is to deliver personalized premium client experience. This involves demonstrating expertise with curiosity and humility, fostering true long-term relationships with clients, and making them feel unique and valued. The goal is to understand and fulfil their desires and aspirations, ultimately turning them into brand ambassadors.
 
 
 
 PLAYING YOUR PART
 
 
 
 You will deliver an exceptional and unique in-store journey, building true long-term relationships by providing a friendly environment, demonstrating solid product knowledge, and consistently capturing client data for follow-up. You will consistently achieve sales targets, mastering the sales ceremony, handling negotiations, and assisting after-sales clients. As a Maison ambassador, you will communicate with passion, sharing extensive knowledge of the brand's values, history, and collections. You will also ensure smooth daily boutique operations by complying with policies, assisting with merchandising, inventories, and special projects.
 
 
 
 WHAT WILL MAKE YOU SUCCESSFUL?
 
 
 
 
 Success In This Role Will Require
 
 
 
 <ul>
 <li>
 At least 5 years of sales experience, preferably within the luxury retail sector.
 </li>
 <li>
 Proven track record of consistently achieving and exceeding sales targets.
 </li>
 <li>
 Demonstrated ability to cultivate and grow relationships with high-value clients.
 </li>
 <li>
 Exceptional commitment to delivering personalized, high-quality client service.
 </li>
 <li>
 Mastery of the luxury sales ceremony and customer service transactions.
 </li>
 <li>
 Strong product knowledge and deep understanding of Maison DNA, with the ability to communicate it passionately.
 </li>
 <li>
 Proactive approach to client relationship building and engagement, both in-boutique and at external events.
 </li>
 <li>
 High level of integrity, collegiality, and adherence to brand standards and operational compliance.
 
 
 </li>
 </ul>
 Vacheron Constantin celebrates 270 years as the world&rsquo;s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
 
 
 
 If this fires your imagination, we welcome your application.
 
</div>

Client Advisor, Abu Dhabi

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
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 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
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 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
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 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
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 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
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 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
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 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
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 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
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 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
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 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
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 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
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 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
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 Build, lead, and develop a high-performing customer service organization.
 </li>
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 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
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 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
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 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
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 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
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 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

Align Staffing Solutions

We are currently hiring for Customer Service Representative for one of our clients based in Dubai.Requirement - <ul><li>1 year experience in customer service role</li><li>Good communications skills</li><li>Fluency in speaking in Arabic and English mandatory.</li><li>Immediate joiners preferred</li></ul>Benefits - Employment Visa, Medical Life InsuranceWorking Days/Hours - 6 days working &amp; 10(9+1) hours duty with 1 hour break.People with visit visa/cancelled visa/own visa can apply.Apply now! Send your CV to: hiring@alignmanpower.com and mention- Customer Service Representative-Arabic Speaker in the Subject Line Or directly share your CV on WhatsApp at: 058 203 0330Job Types: Full-time, PermanentPay: AED3,300.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Representative-Arabic Speaker

HABICO PROPERTIES

Job TitleCustomer Service Representative (Tagalog) -MEP and fit outsDepartmentCustomer Service / Maintenance OperationsJob SummaryThe Complaint Attendant is responsible for receiving, recording, coordinating, and following up on customer complaints related to Mechanical, Electrical, and Plumbing (MEP) services. The role ensures timely resolution of service issues, clear communication with clients, and effective coordination with technical teams to maintain high customer satisfaction.Key Responsibilities<ul><li>Receive customer complaints via phone, email, or service platforms.</li><li>Log and track complaints in the service management system.</li><li>Coordinate with MEP technicians, supervisors, and site teams for issue resolution.</li><li>Monitor complaint status and ensure timely closure within agreed service levels.</li><li>Communicate updates and resolutions clearly to clients.</li><li>Escalate urgent or unresolved issues to management.</li><li>Maintain accurate records of complaints, actions taken, and outcomes.</li><li>Support preparation of service reports and performance summaries.</li><li>Ensure professional and courteous interaction with customers at all times.</li></ul>Requirements<ul><li>High school diploma or equivalent; technical or vocational training is an advantage.</li><li>Previous experience in customer service, maintenance coordination, or facilities management preferred.</li><li>Basic understanding of MEP systems is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and basic computer applications.</li><li>Good organizational and documentation skills.</li></ul>Preferred Candidate Profile<ul><li>Experience working in MEP contracting, facilities management, or construction environment is an advantage.</li><li>Strong customer-service mindset and problem-solving ability.</li><li>Professional attitude and team-oriented work ethic.</li></ul>Working Conditions<ul><li>Office-based role with coordination with site teams.</li><li>May require handling urgent service calls and prioritizing tasks accordingly.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have previous experience in MEP contracting as a call/complaint attendant?</li><li>Do you have experience as MEP technician?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Representative (Tagalog) -MEP and fit outs

<div>Looking for an exciting new challenge in 2026? We&rsquo;re looking for the right person to join our global team as a Customer Service Representative (Emirati Talent) to be based in Dubai
GAC is a leading global provider of shipping, logistics and marine services, dedicated to fostering long-term relationships with customers, staff, and suppliers. We are seeking a skilled and motivated individual to take on this key in Dubai. Could it be you?
Job Description
The successful candidate will be responsible for daily communication and solicitation to manage specific customer(s)/customer base in a region. They will enhance customer relations, manage client commitments, solicit customer base, maintain accurate customer profiles and coordinate customer issues with partners. This role helps generate freight and future business by maintaining good understanding of our customers' business and monitoring their changing needs, to enable us to meet and exceed their customer service expectations.
Key Responsibilities<ul><li>
Develop and maintain a professional and ethical working relation with clients and colleagues</li><li>
Monitor and manage commitments, and communicate with customers in potential service situations</li><li>
Liaise with internal departments &amp; overseas offices and partners on any customer issues.</li><li>
Develop customer rapport through regular communication</li><li>
Develop and enhance your market and competitor knowledge</li><li>
Maintain up-to-date purchase order tracking records through GAC Marlog</li><li>
Provide closed job file for billing</li><li>
Solicit customer base, to maximize shipment volumes</li></ul> 
Requirements<ul><li>
Graduate, Bachelor&rsquo;s degree</li><li>
Excellent communication skills in English</li><li>
Knowledge of MS Office</li></ul>
What We Offer<ul><li>
A dynamic and supportive work environment</li><li>
Opportunities for professional growth and development</li><li>
Competitive compensation and benefits package</li><li>
The chance to work with a global leader in the industry</li></ul>
Apply Now
If you think you have what it takes for this role, we encourage you to apply to become part of a company that values long-term relationships, quality, and safety.
We look forward to receiving your application!
Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.</div>

Customer Service Representative (Emirati Talent)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
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 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
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 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
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 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
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 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Explore 1581+ Customer service advisor in Dubai this March. Find roles across top companies and apply now to boost your career.