customer service representative Jobs in Dubai

customer service representative

sales associate

account manager

telesales agent

call center agent

customer service advisor

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<p>This is an exciting opportunity for you to join a dynamic, diverse team within the UAE market of J.P Morgan's EMEA Private Banking business. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients. If you have an entrepreneurial mind-set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level.</p><p>
</p><p><b>Job Summary</b></p><p>
As a Banker in J.P. Morgan's Private Banking business, you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. This role is also responsible for the client experience and engaging our resources to deliver a complete wealth management solution.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Prospect and acquire new clients from within the United Arab Emirates.
</li><li>Be responsible for sales and implementation of investment, banking and trust/estate products to core clients as appropriate.</li><li>
Leverage and coordinate specialists (Investor, Capital Advisor, Trust and Estate Advisor and Wealth Advisor) to provide interdisciplinary expertise for our most complex clients.</li><li>
Manage each account to ensure that the client has a completed profile and that accounts are properly maintained and serviced, specifically adhering to J.P. Morgan Risk Management policies.</li><li>
Build trust with clients and effectively manage relationships.</li><li>
Ensure that the proposed products and services maximize the clients' needs, goals and objectives</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
Significant experience in Private Banking working with UHNW individuals and families.</li><li>
Previous business development experience.</li><li>
Achievement oriented, focused on exceeding business goals with sufficient attention to detail.</li><li>
Proven sales success including: prospecting, profiling, overcoming objections, negotiation, team selling approach, closing the sale and asking for referrals.</li><li>
Excellent communication skills, both written and oral.</li><li>
Strong relationship management and team building skills; views team concept as critical to mode.</li><li>
Emirati male nationals must have completed or have no obligatory military service obligations.</li><li>
Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities.</li><li>
Ability to adapt to a rapidly changing business including regulatory and technological environment.</li></ul><p><br>
</p><b>ABOUT US</b>
<br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div><div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b>
<br>
<br>
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

International Private Bank, Private Banker, Managing Director, UAE

Azizi Developments

<div>
 <p>
  From the first vision for a development to the moment a customer receives their keys and throughout life in their new community, Azizi brings together the expertise required at every stage of the real estate journey. With approximately 38,000 employees across 12 business verticals and multiple business entities, our integrated operations span master planning, architectural design and engineering consultancy, the manufacture of building materials across 12 dedicated UAE facilities, construction and MEP delivery, marketing and sales, customer handover, facilities management, and owners&rsquo; association services, supported by our Executive Office and corporate functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an accomplished Head of Human Resources to lead our group wide HR function and deliver a people strategy aligned with the organisation&rsquo;s ambitious objectives. Reporting directly to Executive Leadership, the successful individual will be experienced in supporting diverse businesses, workforce populations, and operational environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop and implement an HR strategy aligned with the company&rsquo;s business priorities.
  </li>
  <li>
   Act as a trusted advisor to senior leadership on workforce planning, organisational effectiveness, and people-related matters.
  </li>
  <li>
   Lead talent acquisition and workforce planning to attract and retain high-calibre talent.
  </li>
  <li>
   Oversee performance management, succession planning, employee development, and career progression.
  </li>
  <li>
   Develop employee engagement initiatives that enhance productivity, retention, and workplace culture.
  </li>
  <li>
   Manage compensation and benefits frameworks, ensuring market competitiveness and internal equity.
  </li>
  <li>
   Oversee learning and development programmes that build organisational capability.
  </li>
  <li>
   Ensure full compliance with UAE Labour Law and company policies, including visa processing and employee documentation.
  </li>
  <li>
   Lead employee relations, conflict resolution, grievance, and disciplinary processes with professionalism and confidentiality.
  </li>
  <li>
   Enhance HR systems, reporting, governance, and operational efficiency.
  </li>
  <li>
   Lead and develop the HR team, establishing clear standards of accountability and service delivery.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline; a master&rsquo;s degree or recognised HR qualification is preferred.
  </li>
  <li>
   Previous experience leading or heading a Human Resources function within the UAE, with responsibility for group-wide HR activities.
  </li>
  <li>
   Experience within an engineering, construction, real estate, or similarly complex operational environment is preferred.
  </li>
  <li>
   Comprehensive knowledge of UAE Labour Law and current HR practices.
  </li>
  <li>
   Demonstrated experience developing and implementing HR strategies that deliver measurable business results.
  </li>
  <li>
   Proven leadership and team-management capability.
  </li>
  <li>
   Excellent stakeholder-management, communication, and influencing skills.
  </li>
  <li>
   High levels of integrity, professionalism, and sound decision-making.
  </li>
  <li>
   Proficiency in HR systems, workforce analytics, and reporting tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are an experienced HR leader ready to shape the people agenda within one of the UAE&rsquo;s most ambitious real estate organisations, we invite you to apply and become part of Azizi Developments.
 </p>
</div>


Head of Human Resources

NetApp

<div><p>At NetApp, our High Achievement Principles shape how we work: we innovate to elevate, drive results, and excel as a team. We have a history of helping customers turn challenges into business opportunities. That&rsquo;s because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you&rsquo;ll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You&rsquo;ll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.</p><div><br>
</div><div><div><h2 class="jobSectionHeader"><b>Success profile</b></h2>
<p>Ready for a sales career at NetApp? Explore the traits that can help you thrive.</p>
<p></p><div><ul><li>Relationship expertise</li>
<li>Communicator</li>
<li>Results-driven</li>
<li>Strategic</li>
<li>Collaborative</li>
<li>Perceptive</li>
</ul></div></div><div>
</div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2>
Dubai, Dubai, United Arab Emirates <b>Job category:</b> EMEA Sales <b>Job ID:</b> 136078-en_US
</div></div><div></div><div><div><p><b>Own Every Moment at NetApp</b></p>
<p>At NetApp, your ideas power innovation. We lead in intelligent data infrastructure&mdash;delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.</p>
<p>Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Job Summary:</b></h2>
</div><div><div><p>The market has shifted. AI is accelerating. The key to AI success is intelligent data and the infrastructure to manage it. Customers are urgently rethinking how they modernize, secure, and unlock value from their data. NetApp is built for this exact moment &mdash; with a differentiated platform, deep enterprise credibility, and a clear strategy to win.
</p></div><p></p><div><p>Joining NetApp now means operating in a high achievement environment where you are empowered to own every moment. Our culture is grounded in three principles: innovate to elevate, drive results, excel as a team. These are more than words. They define how we show up, how we sell, and how we grow.
</p></div><p></p><div><p>As a Client Executive, you play a pivotal role as the trusted advisor supporting customers with their transformations - driving outcomes, expanding relationships, and growing NetApp's business through its integrated cloud, data, storage, security, and AI- ready platform.
</p></div><p></p><div><p>This is a role for sellers who want real ownership, complex challenges, and the opportunity to make a visible impact</p>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities:</b></h2>
</div><div><div><ul><li>Develop a deep understanding of FSI customers&rsquo; strategies, goals, challenges, risks, and transformation priorities, and connect them to NetApp&rsquo;s differentiated unified platform and solutions.</li>
<li>Act as a trusted advisor by combining business acumen, technical curiosity, and solution expertise to guide customer transformation journeys.</li>
<li>Demonstrate a strong hunting mentality by identifying whitespace opportunities, new workloads, emerging buyer personas, and expansion paths across your territory.</li>
<li>Execute with disciplined sales excellence, including pipeline management and forecast accuracy, leveraging MEDDICC for effective discovery and qualification.</li>
<li>Drive in-quarter deal execution while building multi-quarter account plans that generate demand and address customers&rsquo; most critical pain points.</li>
<li>Lead and orchestrate an integrated pursuit team to deliver a seamless customer experience, and ensure a structured post-sales handoff to Customer Success with a clear value realization plan aligned to the original business case.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Who you are:</b></h2>
</div><div><div><ul><li>You understand hybrid cloud architectures, data and AI platforms, and consumption economics, and can translate technology decisions into measurable KPI impact for executives.</li>
<li>You are results-driven, resilient, and committed to winning&mdash;not just individually, but as part of a team that elevates one another.</li>
<li>You thrive in whitespace, identifying new workloads, uncovering new buyers, and turning customer challenges into high-value opportunities.</li>
<li>You are a credible executive seller who drives solution-based selling through tailored discovery, compelling storytelling, and value creation aligned to diverse buying personas across IT, Finance, Procurement, Security, Data/AI, and business leadership.</li>
<li>You confidently build ROI and TCO models, structure deal economics, and guide executives through financial decisions with clarity and credibility.</li>
<li>Your communication is clear, timely, and tailored to each audience. Customers trust your ability to simplify complexity, define next steps, and guide them to the right outcomes.</li>
<li>You believe in orchestration, clarity, and empowerment, leveraging partners, specialists, and internal teams as force multipliers. You are committed to fostering a culture of belonging, where diverse perspectives drive stronger outcomes.</li>
<li>You focus on driving customer satisfaction and solution consumption to build long-term, healthy relationships.</li>
</ul><p></p><p><i>If you are a builder, a hunter, and a strategic closer who thrives in a high-performance culture where expectations are high and impact is non-negotiable&mdash;this is your arena.</i></p>
</div></div></div></div><p>At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.</p>
<p><b>Equal Opportunity Employer:</b></p>
<p>NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.</p>
<p><b>Why You'll Thrive at NetApp</b></p>
<p>At NetApp, you won't wait for the perfect moment&mdash;you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.</p>
<p>NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.</p>
<p><b>Our culture</b></p>
<p>We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed&mdash;they drive everything we do.</p>
<p>If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.</p>
<p><b>Submitting an Application</b></p>
<p>To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.</p>
<p><b>AI Disclosure</b></p>
<p>For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support&mdash;rather than replace&mdash;human decision-making.</p><br>
</div></div></div><p></p><div>
</div></div><div><div><h2 class="jobSectionHeader"><b>Our values</b></h2>
<p>Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.</p><br>
</div><div>
</div></div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div><div><h3 class="jobSectionHeader"><b>Volunteer time off</b></h3>
<p>40 hours of paid volunteer time each year.</p>
</div><div><h3 class="jobSectionHeader"><b>Well-being</b></h3>
<p>Employee Assistance Program, fitness, and mental health resources to help employees be their best.</p>
</div><div><h3 class="jobSectionHeader"><b>Time away</b></h3>
<p>Paid time off for vacation and to recharge.</p></div></div></div></div></div><div></div>

Client Executive - FSI

Fairmont

<div><b>Company Description</b><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><b><br>
Job Description</b><br>
<ul><li>
Greets guests and presents them with the menu.</li><li>
Informs guests about the special items for the day and menu changes if any.</li><li>
Suggest food and beverages to the guest and also try to upsell.</li><li>
Take food and beverage orders from the guest on the order taking pads</li><li>
Obtaining revenues, issuing receipts, accepting payments, returning the change.</li><li>
Performing basic cleaning tasks as needed or directed by supervisor.</li><li>
Filling in for absent staff as needed in any of the F&amp;B department within the hotel.</li><li>
Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.</li><li>
Communicate to the guest and provide assistance with their queries.</li><li>
Work as a team to get all the job tasks completed in any given time.</li><li>
Observes guests and ensure their satisfaction with the food and service.</li><li>
Promptly respond to the guest with any additional request.</li><li>
Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.</li><li>
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.</li><li>
Properly open and pour wine at the tableside.</li><li>
Adhere to grooming and appearance standards consistently.</li><li>
Understands and can communicate products and services available at the resort.</li><li>
Must have some familiarity with basic cooking knowledge.</li><li>
Help other areas of the restaurant such as answering telephones and completing financial transactions.</li><li>
Print closing report and drop the cash with the front office / accounts department.</li><li>
Tally the Credit Card settlements for the day with the batch closing report from EDC machine.</li><li>
Close the shift on the POS terminal.</li><li>
Other tasks that are assigned</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Excellent communication skills in English, both written and verbal</li><li>
Trustworthy with attention to detail and high levels of accuracy in their work</li><li>
Pro-active and energetic with a positive 'can do' attitude</li><li>
Ability to multi-task with prioritization skills</li><li>
Knowledge of the products/items selling in the outlet</li><li>
Proficient in the use of Micros</li></ul></div>

Waiter/Waitress

Aventus

<div>
 <p>
  <strong>
   Title:
  </strong>
  Associate Director Human Resources
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai
 </p>
 <p>
  <strong>
   Reporting to:
  </strong>
  Director - HR Business Partner
 </p>
 <p>
  <strong>
   Subordinates:
  </strong>
  3
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   UAEN Applicants only please - non negotiable
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently working with one of the largest and most highly regarded holding groups in the region, supporting their business unit within the entertainment sector, on the appointment of an Associate Director Human Resources.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a senior strategic HR leadership role, partnering closely with executive leadership to shape and deliver the people agenda across the organisation. The successful candidate will lead workforce strategy, organisational effectiveness, talent and leadership initiatives, employee engagement and transformation, while acting as a trusted HR advisor to senior stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Act as a strategic HR advisor to executive leadership, providing insight and guidance on people and workforce priorities.
  </li>
  <li>
   Develop and execute people strategies aligned with business growth and organisational objectives.
  </li>
  <li>
   Lead workforce planning, organisational design and operating model effectiveness.
  </li>
  <li>
   Drive succession planning, talent reviews and leadership pipeline development for critical roles.
  </li>
  <li>
   Lead performance management and organisational effectiveness initiatives.
  </li>
  <li>
   Develop and implement employee engagement and culture transformation strategies.
  </li>
  <li>
   Lead major change and transformation programmes, including restructuring and organisational integration.
  </li>
  <li>
   Provide strategic guidance on employee relations, risk, governance and people-related matters.
  </li>
  <li>
   Ensure HR practices remain compliant with UAE labour legislation and internal policies.
  </li>
  <li>
   Use workforce analytics and HR data to identify trends and support senior-level decision-making.
  </li>
  <li>
   Partner with HR Centres of Excellence including Talent Acquisition, Total Rewards and Learning &amp; Development.
  </li>
  <li>
   Lead the localisation and implementation of wider group HR initiatives.
  </li>
  <li>
   Lead, develop and build the capability of the HRBP team.
  </li>
  <li>
   Drive a high-performance, collaborative HR culture aligned with business requirements.
  </li>
  <li>
   Monitor key people metrics including engagement, retention, succession coverage and organisational effectiveness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Mandatory requirements:
 </p>
 <ul>
  <li>
   Bachelors degree minimum qualification
  </li>
  <li>
   Minimum of 8 years in HR
  </li>
  <li>
   UAEN applicants only please - non negotiable
  </li>
  <li>
   Strong generalist HR experience required
  </li>
  <li>
   Large headcount company experience preferred
  </li>
  <li>
   Must live in Dubai or be willing to relocate
  </li>
 </ul>
</div>


Associate Director Human Resources

<div><p><b>Key Accountabilities:
</b></p><ul><li>Demand Intake &amp; Governance
<ul><li>Own and manage the end-to-end demand lifecycle from intake to closure across BAU, projects, and strategic initiatives.
</li><li>Ensure all demands meet entry criteria (business case, scope clarity, dependencies, and priority alignment).
</li><li>Enforce standardized demand artefacts (BRDs, epics, CRs) in collaboration with Product, Architecture, and Delivery teams.
</li><li>Act as the single point of orchestration for Business demands impacting IT systems.
</li><li>Cultivate strong relationships and communication channels with Business [Commercial &amp; Customer and Channels], IT [design, delivery and development. etc], Technology [Architecture, Service Operation, Network, TSRM], and Support Functions [Finance, HR, Procurement, etc].
</li><li>Key contributor for Product simplification and rationalization, MVP focus, embedding digital first components as applicable for fastest TTM and highest value.
</li></ul></li><li>Portfolio Prioritization &amp; Planning
<ul><li>Drive portfolio prioritization aligned to business strategy, regulatory needs, and IT roadmap.
</li><li>Balance short-term BAU, revenue-generating initiatives, and long-term strategic investments.
</li><li>Facilitate prioritization forums with senior Business and IT stakeholders.
</li><li>Maintain a single version of truth for the demand and project portfolio.
</li></ul></li><li>Capacity &amp; Financial Alignment
<ul><li>Partner with Capacity &amp; Planning teams to align demand forecasts with available capacity (internal teams and strategic vendors).
</li><li>Ensure demand plans are feasible within budget, MD capacity, and delivery constraints.
</li><li>Highlight capacity bottlenecks, funding gaps, and trade-off options to leadership.
</li><li>Support budget planning, forecast accuracy, and portfolio-level financial transparency.
</li></ul></li><li>Agile &amp; Waterfall Portfolio Oversight
<ul><li>Manage demand flow across Agile squads and Waterfall delivery streams, ensuring clarity on execution model.
</li><li>Ensure Agile backlogs are sufficiently refined and aligned with PI/quarterly planning.
</li><li>Track execution progress, dependencies, and risks across both models.
</li></ul></li><li>Stakeholder Management &amp; Communication
<ul><li>Act as a trusted advisor to senior Business stakeholders on demand feasibility and sequencing.
</li><li>Provide clear, data-driven portfolio insights to IT leadership (status, risks, trade-offs, value).
</li><li>Resolve cross-functional conflicts related to priority, capacity, and delivery ownership.
</li></ul></li><li>Reporting, Metrics &amp; Continuous Improvement
<ul><li>Define and track portfolio KPIs (e.g., demand throughput, execution predictability, scope stability, time-to-market).
</li><li>Provide executive-level dashboards and insights for decision-making.
</li>Continuously improve demand management processes, tools, and governance frameworks.<br>
<li>
</li></ul></li></ul><p></p><p><b>Qualifications:
</b></p><ul><li>Minimum Bachelor in Information Technology/ Information Services/ Computer Science
</li><li>Certifications such as Project Management, Agile Methodologies is a Must
</li>Master&rsquo;s degree is a plus<br>
<li>
</li></ul><p></p><p><b>Experience:
</b></p><ul><li>10&ndash;15 years of experience in IT demand, portfolio, program, or delivery management
</li><li>Experience in telecom IT environments (BSS/OSS preferred)
</li><li>Prior experience working with large transformation programs and BAU portfolios
</li><li>Exposure to multi-vendor delivery environments
</li>Must have exposure to the Netcarcker stack<br>
<li>
</li></ul><p></p><p><b>Skills:
</b></p><ul><li>Strong portfolio and demand management expertise in large IT environments
</li><li>Excellent stakeholder management and executive communication skills
</li><li>Ability to make trade-off decisions balancing value, cost, risk, and capacity
</li><li>Structured, data-driven, and outcome-oriented mindset
</li><li>Strong understanding of Agile, SAFe, and Waterfall delivery models
</li><li>Solid grasp of capacity planning, MD-based delivery models, and vendor governance
</li>Proficiency with Jira, Confluence, and portfolio reporting tools<br>
<li>
</li></ul><p></p><p><b>Success Measures:
</b></p><ul><li>Improved demand predictability and on-time delivery
</li><li>Reduced unplanned work and scope volatility
</li><li>Higher portfolio throughput and business satisfaction
</li><li>Clear alignment between strategy, funding, capacity, and execution</li></ul></div><p></p>

Manager – Demand & Portfolio Management

7 Management

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Established in 2015, 7 Management has grown into a premier hospitality and management group, renowned for its innovative concepts and acclaimed international brands. From casual dining to upscale entertainment, 7 Management delivers experiences that go beyond traditional hospitality across the Middle East and Europe. With a rapidly expanding presence, the group sets the standard in restaurants, lounges, bars, and clubs, seamlessly combining exceptional cuisine with unforgettable entertainment.
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Serve as a strategic advisor and trusted partner to General Managers within 7 Management's Nightlife division, translating operational objectives into practical, high-impact people strategies. The role bridges centralised HR Centres of Excellence, Talent Acquisition, Learning &amp; Development, Employee Relations, and HR Operations, with venue leadership, tailoring HR practices to Nightlife's operating realities while maintaining Group alignment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HR Operations: Acts as trusted advisor to GMs across assigned Nightlife venues, translating operational priorities into HR action. Oversees onboarding, transfers, payroll coordination, and offboarding across 3&ndash;5 venues, delegating operational execution to the HR Executive while retaining accountability for outcomes.
  </li>
  <li>
   Team Oversight: Manages and develops an HR Executive, ensuring consistent case handling, documentation standards, and day-to-day coordination with venue leadership.
  </li>
  <li>
   Collaboration with CoE: Partners with TA, L&amp;D, ER, and HR Operations CoEs to deliver group-aligned programmes suited to Nightlife's staffing volatility and operating hours.
  </li>
  <li>
   Talent Acquisition: Drives workforce planning and recruitment for FOH, BOH, and specialist Nightlife roles (e.g. door/security) across assigned venues within agreed timelines.
  </li>
  <li>
   Payroll: Owns monthly payroll inputs (new hires, transfers, offboarding, leave, deductions) for assigned Nightlife venues, ensuring accuracy and WPS compliance.
  </li>
  <li>
   Employee Relations: Primary HR point of contact for ER matters across assigned venues, partnering with the ER &amp; Legal CoE on investigations and disciplinary processes per UAE labour law.
  </li>
  <li>
   Compliance &amp; Reporting: Ensures policy and statutory compliance across venues; prepares headcount, turnover, absenteeism, and ER reporting with actionable recommendations.
  </li>
  <li>
   Venue Presence: Conducts regular in-venue inspections and GM check-ins during standard business hours; occasional evening presence may be required to observe live operations relevant to ER or compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in HR or related field.
  </li>
  <li>
   6&ndash;8 years' HR experience, preferably multi-site hospitality, F&amp;B, or nightlife.
  </li>
  <li>
   Strong working knowledge of UAE Labour Law.
  </li>
  <li>
   Prior experience managing or coordinating a direct report preferred.
  </li>
  <li>
   Proven ability to influence senior operational stakeholders.
  </li>
  <li>
   Fluent English; Arabic a must.
  </li>
  <li>
   Proficient in WebHR payroll, and MS Office.
  </li>
 </ul>
</div>


HR Business Partner - Nightlife (Arabic Speaker)

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