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customer experience consultation & pre-sales supervisor

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customer service agent

customer solution manger

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 
 
 We&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 <ul>
 <li>
 Collect Customer Sales orders from first all customers , Sales team and SCM. Analyse orders on hand versus commercial plans and ensure reporting and fulfilment of the residuals to meet the budget figures. Ensure agreed specific commercial and logistics conditions are accurately adhered to agreed terms and conditions
 </li>
 <li>
 Manage orders fulfilment / SAP deliveries creation according to the divisional followed allocation procedures. Align with Customers on delivery schedule/appointments. coordinate with 3PL Warehouses , Sourcing Units , transport agencies and WH team the shipping schedule . Ensure that aggregation data is provided to customers or governmental portals on time to enable the delivery execution.
 </li>
 <li>
 Perform Billing activities and ensure the release to accounting in a timely manner .
 </li>
 <li>
 Manage the selling (invoicing / CIF) prices in SAP with close interaction with Regulatory Affairs, Controlling and Market Access functions and in line with internal control policies.
 </li>
 <li>
 Steer implementation and maintenance of accurate Customer and Product Master&hyphen;Data in SAP, according to internal policies , guidelines and the defined rules and responsibilities.
 </li>
 <li>
 Manage the end to end letters of credit cycle in line with Bayer LC SOPs. Deliver to customers and/or Banks , related documentation and communications in partnership with F&amp;A and Credit management.
 </li>
 <li>
 Align with Controlling , Commercial leads and SCM on quarterly / monthly Gross targets. Provide clarity regarding risk &amp; opportunities to the outlook.
 </li>
 <li>
 Maintain and Provide daily outlook of monthly estimate "TMS" to Controlling and Commercial teams.
 </li>
 <li>
 Communicate any operational challenges that may impact negatively the gross to net spend to concerned departments i.e demurrages , expiries etc. Proactively work on cost avoidance from such events.
 </li>
 <li>
 Ensure Audit readiness and Secure the proper documentation / approvals as per the exceptional committee matrix for all incidents that differ from the contractually agreed terms and conditions.
 </li>
 <li>
 Provide complete set of shipping documents according to country requirements and business type in advance of shipment arrival in destination country to facilitate / ensure an immediate customs clearance
 </li>
 <li>
 Secure Country importation requirements of local approvals , inspection , insurance , preferential documents including governmental portals management i.e CargoX
 </li>
 <li>
 Work with internal teams and external parties (Customs authority , Chamber of commerce , MOH, EDA, NAFEZA ..etc) to address any Product Classification issues that may hinder the local approvals &amp; ultimately customs clearance procedures.
 </li>
 <li>
 Mitigate any issues related to customs fees , duties, clearance procedures, demurrages, etc.
 </li>
 <li>
 Contribute Actively to local / sub regional S&amp;OP meetings and ensure close alignment with local stakeholders (business, CPL functions, supply chain, distribution, RA, Quality, etc.) to deliver business results
 </li>
 <li>
 Act as first point of contact to manage escalations and exceptions from service delivery network for all customer solutions matters including but not limited to blocked orders, allocations, customer requests, governmental requirements etc.
 </li>
 <li>
 Responsible for successful execution of country portfolio of O2B Shared Service Centre Operators.
 </li>
 <li>
 Manage and resolve customer complaints in collaboration with concerned department/s (Pharmacovigilance, Quality, RA..etc) .
 </li>
 <li>
 Maximize customer service experience by better understanding Customer needs and offering Value Added Solutions to develop and execute joint operations plans
 </li>
 <li>
 Steer high level of attention to new launches and strategic products to match the organizational strategy whilst materializing the business plans.
 </li>
 </ul>
 
 
 
 
 
 
 Your Experience
 
 
 <ul>
 <li>
 Bachelor s degree
 </li>
 <li>
 3 years of customer operational experience in customer solutions ,order to cash , Export business , distribution and supply chain
 </li>
 <li>
 Deep understanding of end to end order to cash operations with particular focus on commercial and customer services
 </li>
 <li>
 Ability to use judgment to provide solutions to complex business problems and think beyond local context
 </li>
 <li>
 Strong stakeholder management capabilities and comfortable working with all levels of management
 </li>
 <li>
 Mature business ethics and deep understanding of applicable regulatory requirements
 </li>
 <li>
 Assertive, competent, confident, and resilient , Excellent analytical and communication skills
 </li>
 <li>
 French is a desired add on
 </li>
 </ul>
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Solution Manger

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You'll Do
 
 
 
 As a Supply Chain Management Solution Advisor, you will be a pivotal resource within the sales team, providing your extensive knowledge of specific solutions to guide the sales process from identifying opportunities to supporting customers post-sale. Your expertise will assist clients in enhancing their existing SAP framework to drive maximum organizational value.
 
 
 <ul>
 <li>
 Provide specialized expertise and possess advanced/expert-level knowledge of supply chain operations and business processes to support sales initiatives and encourage adoption among key customers.
 </li>
 <li>
 Understand the customer&rsquo;s supply chain complexity and effectively showcase the value of SAP solutions, ensuring alignment with customer needs.
 </li>
 <li>
 Interact with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions.
 </li>
 <li>
 Work to gain customer acceptance during active sales cycles by demonstrating that the SAP solution effectively addresses customer challenges and stands out against competitive offerings.
 </li>
 <li>
 Deliver both standard and tailored solution demonstrations, illustrating the value of SAP solutions to customers.
 </li>
 <li>
 Collaborate with the Account Team to deliver solution presentations and events, driving the discovery and qualification of new opportunities, and promoting SAP solution adoption.
 </li>
 <li>
 Assess account qualification criteria to guide the level of investment in pursuing new opportunities.
 </li>
 <li>
 Establish yourself as a thought leader within the team, refining account strategies.
 </li>
 <li>
 Work collaboratively to develop overarching themes and competitive differentiators.
 </li>
 <li>
 Conduct thorough preparation for strategic deals and customer engagements.
 </li>
 <li>
 Seamlessly transition engagements to implementation partners or services teams, leveraging knowledge of supply chain business processes and cloud implementation best practices for optimal deployment.
 </li>
 <li>
 Engage with customers to continually promote the vision of SAP solutions and ensure a strong desire for contract renewals.
 </li>
 <li>
 Utilize digital tools throughout the customer engagement, incorporating demos, presentations, and other content.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 5+ years of experience in large software or IT organizations in SAP Supply Chain implementation or a relevant business supply chain role.
 </li>
 <li>
 Experience in one or more of the following functional areas: logistics, manufacturing, asset management, or project management.
 </li>
 <li>
 Familiarity with Cloud, Hosted Services, and SaaS/PaaS models in a B2B environment.
 </li>
 <li>
 Recognized as an expert in solutions or lines of business across SAP, with a proven record of success.
 </li>
 <li>
 Skilled in creating compelling narratives and themes for client interactions.
 </li>
 <li>
 Adept at quickly grasping customer business objectives and recommending appropriate solutions.
 </li>
 <li>
 Demonstrates passion and enthusiasm in all customer engagements.
 </li>
 <li>
 6 Month Fixed term contract, with potential of being renewed.
 
 
 </li>
 </ul>
 
 Meet Your Team
 
 
 
 <ul>
 <li>
 Customer Advocate: Collaborate to complement solution expertise and support customers
 </li>
 <li>
 Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
 </li>
 <li>
 Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value
 </li>
 <li>
 SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 442881 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations:
 
 
</div>

Solution Advisor (Temporary Contract)

e& CX Solutions Egypt

<div>
 
 
 
 Role Objective
 
 
 
 
 The Consultation &amp; Pre-Sales Supervisor will play a key role in supporting new business growth by reviewing RFPs (Requests for Proposals), developing tailored solutions, and carrying out consultation activities with prospective clients. The role ensures that e&amp; CX Solutions positions itself competitively in the BPO market by aligning client requirements with innovative service offerings, operational capabilities, and CX excellence frameworks.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Review, analyze, and respond to new business RFPs, ensuring alignment with client requirements and internal capabilities.
 </li>
 <li>
 Support in preparing pre-sales proposals, presentations, and solution documents tailored to client needs.
 </li>
 <li>
 Conduct consultation sessions with clients to understand challenges, objectives, and expectations.
 </li>
 <li>
 Collaborate with operations, WFM, quality, and technology teams to design cost-effective and scalable solutions.
 </li>
 <li>
 Provide insights on market trends and competitive positioning to strengthen solution design.
 </li>
 <li>
 Support commercial teams in client negotiations by presenting operational and CX expertise.
 </li>
 <li>
 Ensure proposals highlight value-added elements such as digital, AI, and CX-driven transformation.
 </li>
 <li>
 Maintain a knowledge base of best practices, benchmarks, and case studies to support pre-sales activities.
 </li>
 </ul>
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in pre-sales, solution design, or business consulting within the BPO/contact center industry.
 </li>
 <li>
 Strong understanding of RFP processes, client engagement, and commercial frameworks.
 </li>
 <li>
 Knowledge of BPO operating models, CX performance metrics, and digital/AI-enabled solutions.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Strong analytical ability to design solutions that balance cost, efficiency, and customer impact.
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer-centric mindset with solution-oriented approach.
 </li>
 <li>
 Strong business acumen and commercial awareness.
 </li>
 <li>
 Analytical and detail-oriented in reviewing requirements and designing solutions.
 </li>
 <li>
 Ability to collaborate cross-functionally and influence stakeholders.
 </li>
 <li>
 Confident presenter and communicator with executive presence.
 </li>
 </ul>
 
 
</div>

Customer Experience Consultation & Pre-Sales Supervisor

Coca-Cola HBC

<div>
 
 As a
 
 Solution Architect, Connected Customer and consumer - Autonomous Retail
 
 , you will be responsible for long term stability, performance and continuous evolution of the Autonomous retail and AFH D2C solutions. Candidate shall design E2E solutions across the different architecture layers, functional, technical while ensuring data integrity &amp; compliance with CCH enterprise architecture principles
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Collaborate with the product team &amp; business partners in capturing requirements and translate them into high-level solution design, highlighting the pre-requisites, risks, impact on performance
 </li>
 <li>
 Support the creation of a product roadmap based on the continuous evolution of the business &amp; technology trends
 </li>
 <li>
 Support the product team by contributing to writing functional &amp; non-functional requirements to allow application development &amp; configuration meets best-in call design patterns &amp; unlock proper solution delivery
 </li>
 <li>
 Create &amp; maintain Solution Design for Autonomous retail, including Full Service vending, 3rd party Vending, Micro markets, and Autonomous store.
 </li>
 <li>
 Create &amp; maintain Solution Design for Away from Home D2C and mobile applications integration.
 </li>
 <li>
 Troubleshoot and resolve technical issues as needed.
 </li>
 <li>
 Responsible to document the solution architecture design and capture functional/technical artefacts that describe the E2E solution design using TOGAF principles, using Azure DevOps Wiki.
 </li>
 <li>
 Coordinate &amp; collaborate with CCH architect community, security &amp; enterprise architect to ensure validation of the design principles and contribute to continue building the CCH cohesive landscape.
 </li>
 <li>
 Ensure proper integration design of the product with cloud solutions where relevant and collaborate with integration teams to provide recommendations and support for design &amp; delivery
 </li>
 <li>
 Coordinate with technical architects &amp; Ops teams to ensure proper solutions layers are identified, monitoring is enabled and part of a sustainable &amp; maintainable support model.
 </li>
 <li>
 Work very closely with Platform Architect and Tech Lead on Performance Improvements opportunities and new functionalities architecture
 </li>
 <li>
 Participate in product assessment (RFI/RFP) and provide technical analysis &amp; recommendations based on internal capabilities / technology trends available in the market.
 </li>
 <li>
 Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle
 </li>
 <li>
 Stay up-to-date with emerging trends and technologies in the industry.
 </li>
 <li>
 Work with Tech Lead and development team to align on code changes that improve the state of the solution architecture to meet Coca-Cola Hellenic business requirements.
 </li>
 </ul>
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 <ul>
 <li>
 University Degree in computer science or equivalent.
 </li>
 <li>
 Min 5 years of experience in working as a Senior Developer or Solution Architect or Business Analyst in the Autonomous retail, Customer Service or Field Services areas in the FMCG industry.
 </li>
 <li>
 Proven experience in architecture principles using SOA patterns &amp; TOGAF framework or similar.
 </li>
 <li>
 Proficiency in SAP modules:
 
 SAP MM, SD
 
 or other
 </li>
 <li>
 Knowledge of integration with 3rd Party tools: Integration using EDI
 
 , IDOCs, CPI iFlows
 
 or other interfaces
 </li>
 <li>
 Expertise in
 
 designing Web-Services (REST, SOAP, WebAPI)
 
 </li>
 <li>
 Proficiency in the core
 
 URI capabilities of OData
 
 , including designing and deploying
 
 OData services
 
 </li>
 <li>
 Knowledge in computer networks, programming principles, computer architectures, software development methodologies (Agile and SCRUM), cloud development and ops.
 </li>
 <li>
 Understand hosting models using hybrid architecture models - on-premise &amp; cloud solutions (Azure&amp; AWS) using IaaS, Paas, SaaS and their impact on the product lifecycle
 </li>
 <li>
 Experience with Azure DevOps CD/CI Pipelines (ALM).
 </li>
 <li>
 Strong understanding and experience in Agile Delivery Methodology. Hands on experience with Scaled Agile framework will be considered as an advantage.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong communication and influencing skills.
 </li>
 <li>
 English proficiency
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Solution Architect – SAP MM, SAP SD

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media / Arabic Customer Service

Aumet inc

<div>
 Aumet is the largest B2B healthcare solution provider operating in Saudi Arabia, Jordan, Egypt, and Oman. Originally established in the United States, Aumet is dedicated to providing tailored solutions that enhance the performance of healthcare providers. Aumet facilitates the exchange of data between healthcare providers, manufacturers, and distributors to enable them to make informed business decisions.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Support Officer . The Sales Support Officer will be responsible for providing customer service, utilizing analytical skills to support sales operations, and effectively communicating with clients. The Sales Support Officer will also collaborate with the sales team to achieve sales targets.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Customer Service, Communication, and Sales skills
 </li>
 <li>
 Proven experience in healthcare sectors.
 </li>
 <li>
 Analytical Skills and Sales Operations knowledge
 </li>
 <li>
 Ability to collaborate and work well in a team
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Attention to detail and ability to multitask
 </li>
 <li>
 Prior experience in sales or customer support is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration or related field
 
 
 </li>
 </ul>
 
 Join Our Team
 
 
 
 If you have a passion for account management and a desire to contribute to healthcare innovation, we encourage you to apply and be part of our dedicated team. Together, we'll drive success and growth in the digital healthcare space.
</div>

Sales Support Officer

RateGain

<div>
 
 About RateGain
 
 
 
 RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
 
 
 RateGain today is one of the world&rsquo;s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
 
 
 Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
 
 
 
 Key products include:
 
 
 
 <ul>
 <li>
 UNO: AI-powered revenue maximization platform.
 </li>
 <li>
 Distribution: Seamless inventory and pricing management across channels.
 </li>
 <li>
 Demand Booster: MarTech solution for driving traffic to hotel websites.
 </li>
 <li>
 DAAS: Real-time data and insights for informed decision-making
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 We are currently seeking an Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Africa and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Strategic Account Management &amp; Growth:
 </li>
 <li>
 Own and manage a portfolio of enterprise accounts in the region.
 </li>
 <li>
 Ensure client satisfaction with current products, drive product adoption and ensure renewals.
 </li>
 <li>
 Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
 </li>
 <li>
 Develop deep relationships with decision-makers and influencers within client organizations.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Excellence:
 
 
 
 <ul>
 <li>
 Identify customer needs and align RateGain solutions to solve business challenges.
 </li>
 <li>
 Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
 </li>
 <li>
 Collaborate with internal product and delivery teams to ensure solution success.
 
 
 </li>
 </ul>
 
 Regional Focus
 
 
 
 <ul>
 <li>
 Represent RateGain in client meetings, events, and industry forums across the India region.
 </li>
 <li>
 Maintain up-to-date knowledge of regional travel trends and competitive landscape.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
 </li>
 <li>
 Provide feedback to product and innovation teams based on market needs and customer insights.
 
 
 </li>
 </ul>
 
 What you need to succeed:
 
 
 
 
 Education &amp; Work Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 </li>
 <li>
 7-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
 </li>
 <li>
 Proven success in driving cross-sell/upsell strategies within enterprise accounts
 
 
 </li>
 </ul>
 
 Knowledge &amp; Technical Skills:
 
 
 
 <ul>
 <li>
 Strong commercial acumen and understanding of B2B SaaS business models.
 </li>
 <li>
 Proficiency with CRM tools such as Salesforce.
 </li>
 <li>
 Ability to analyze account performance data and identify expansion opportunities.
 </li>
 <li>
 Familiarity with the travel and hospitality ecosystem is highly desirable.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution.
 </li>
 <li>
 Self-driven and results-oriented with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Attitude &amp; Culture Fit:
 
 
 
 <ul>
 <li>
 High ownership and accountability.
 </li>
 <li>
 Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Passion for delivering value to customers and driving measurable business impact.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer:
 
 
 
 We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.
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Associate Director - Customer Success

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