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Alexander Ash Consulting

<div>
 
 
 ServiceNow Solution Architect - Contract Role - Dubai
 
 
 
 
 
 
 Alexander Ash Consulting are seeking an experienced
 
 ServiceNow Solution Architect
 
 to lead the design and delivery of scalable, high-performing ServiceNow solutions. This role will play a key part in defining the platform strategy, architecture, and governance, ensuring alignment with business objectives and technology best practices.
 
 
 
 
 
 You will work closely with business stakeholders, enterprise architects, and development teams to design end-to-end ServiceNow solutions that enable process automation, service management, and digital transformation initiatives across the organization.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead the architecture, design, and implementation of ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, or other modules.
 </li>
 <li>
 Develop architecture blueprints, integration patterns, and technical standards for the ServiceNow platform.
 </li>
 <li>
 Translate business requirements into well-architected, scalable, and maintainable solutions.
 </li>
 <li>
 Oversee platform governance, version upgrades, and best practices in configuration and customization.
 </li>
 <li>
 Partner with business and IT teams to drive ServiceNow roadmap, ensuring alignment with enterprise architecture and digital strategy.
 </li>
 <li>
 Provide technical leadership to development teams &mdash; guiding on scripting, integrations (REST/SOAP APIs), data modeling, and workflow automation.
 </li>
 <li>
 Conduct architecture reviews, impact assessments, and performance optimization.
 </li>
 <li>
 Evaluate and integrate third-party applications and plugins within the ServiceNow ecosystem.
 </li>
 <li>
 Ensure compliance, security, and data integrity across all ServiceNow implementations.
 </li>
 <li>
 Stay current with ServiceNow releases and emerging technologies, recommending innovations and improvements.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Experience:
 
 
 <ul>
 <li>
 8+ years of overall IT experience with at least 5+ years of hands-on ServiceNow experience.
 </li>
 <li>
 Proven experience as a Solution Architect or Lead Developer on large-scale ServiceNow implementations.
 </li>
 <li>
 Strong knowledge of ServiceNow architecture, CMDB design, integrations, and performance tuning.
 </li>
 <li>
 Proficiency with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and MID Server configuration.
 </li>
 <li>
 Experience defining governance models, platform strategy, and design standards.
 </li>
 <li>
 Familiarity with Agile delivery methodologies and DevOps practices.
 </li>
 <li>
 Excellent stakeholder management, communication, and leadership skills.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required.
 </li>
 <li>
 ServiceNow Certified Technical Architect (CTA) or Certified Application Developer (CAD) preferred.
 </li>
 </ul>
 
 
 
 
 If you are interested in this role, please email your CV to anushree.singh@alexanderash.com
 
</div>

ServiceNow Solution Architect

Deeplight

About the Role We're looking for an experienced and personable GenAI Solutions Architect to join our growing AI delivery team. You'll design and build large language model (LLM) systems that move beyond experimentation and into real-world production - powering search, summarisation, knowledge assistants, and automation for enterprise clients. This is a hands-on, execution-focused role that requires strong stakeholder management skills. You'll work closely with product managers, engineers, and AI specialists to ship scalable solutions. You won't be buried in research or building theoretical models; you'll be deploying actual systems that users rely on every day. Requirements What You'll Do <ul> <li>Architect end-to-end GenAI systems, including prompt chaining, memory strategies, token budgeting, and embedding pipelines</li> <li>Design and optimize RAG (Retrieval-Augmented Generation) workflows using tools like LangChain, LlamaIndex, and vector databases (FAISS, Pinecone, Qdrant). Experience with Graph RAG architectures and proficiency in Node.js required.</li> <li>Evaluate tradeoffs between zero-shot prompting, fine-tuning, LoRA / QLoRA, and hybrid approaches, aligning solutions with user goals and constraints</li> <li>Integrate LLMs and APIs (OpenAI, Anthropic, Cohere, Hugging Face) into real-time products and services with latency, scalability, and observability in mind</li> <li>Collaborate with cross-functional teams-translating complex GenAI architectures into stable, maintainable features that support product delivery</li> <li>Write and review technical design documents and remain actively involved in implementation decisions</li> <li>Deploy to production with industry best practices around version control, API lifecycle management, and monitoring (e.g., hallucination detection, prompt drift)</li> </ul> What You'll Bring <ul> <li>Proven background in Machine Learning</li> <li>Proven experience building and deploying GenAI-powered applications, in enterprise or regulated environments</li> <li>Deep understanding of LLMs, vector search, embeddings, and GenAI design patterns (e.g. RAG, prompt injection protection, tool use with agents)</li> <li>Proficiency in Python and fluency with frameworks and libraries like LangChain, Transformers, Hugging Face, and OpenAI SDKs</li> <li>Experience with vector databases such as FAISS, Qdrant, or Pinecone</li> <li>Familiarity with cloud infrastructure (AWS, GCP, or Azure) and core MLOps concepts (CI / CD, monitoring, containerization)</li> <li>Proven experience supporting and/or delivering AI / ML Products</li> <li>A commercial and delivery mindset- you know how to balance speed, quality, and feasibility in fast-moving projects</li> </ul> Nice to Have <ul> <li>Experience building multi-tenant GenAI platforms</li> <li>Exposure to enterprise-grade AI governance and security standards</li> <li>Familiarity with multi-modal architectures (e.g., text + image or audio)</li> <li>Knowledge of cost-optimization strategies for LLM inference and token usage</li> </ul> This Role Is Not For <ul> <li>ML researchers focused on academic model development without delivery / product experience</li> <li>Data scientists unfamiliar with vector search, LLM prompt engineering, or system architecture</li> <li>Engineers who haven't shipped GenAI products into production environments</li> </ul> Benefits & Growth Opportunities <ul> <li>Competitive salary and performance bonuses</li> <li>Comprehensive health insurance</li> <li>Professional development and certification support</li> <li>Opportunity to work on cutting-edge AI projects</li> <li>International exposure and travel opportunities</li> <li>Flexible working arrangements</li> <li>Career advancement opportunities in a rapidly growing AI company</li> </ul> This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.

GenAI Solutions Architect

First Abu Dhabi Bank (FAB)

Overall objectives
<ul>
<li>Architect end-to-end customer journeys that deliver measurable business and experience outcomes, aligned with strategic capabilities and value streams.</li>
<li>Act as the key integrator of customer-centric design and enterprise architecture, driving alignment between customer experience (CX), business goals, and enabling technologies.</li>
<li>Orchestrate cross-functional collaboration to embed capability-based design into customer journeys and digital channels.</li>
<li>Serve as a strategic partner in journey modernization programs, applying a structured business architecture lens to improve agility, personalization, and service quality.</li>
<li>Maintain traceability from journey design to business value and enterprise objectives.</li>
<li>Embed technical architecture principles including cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless computing into journey platforms.</li>
<li>Ensure alignment with modern system architecture and value stream optimization across customer engagement layers.</li>
</ul>
Role specific responsibilities
<ul>
<li>Lead the definition, modeling, and maintenance of enterprise customer journey blueprints, ensuring traceability to capabilities and strategic outcomes.</li>
<li>Partner with CX, product, strategy, and channel teams to embed journey insights into transformation programs.</li>
<li>Actively support value stream identification and optimization, ensuring business capabilities and pain points are addressed through architecture.</li>
<li>Co-design future-state operating models for high-priority journeys (e.g., onboarding, service recovery, complaints handling).</li>
<li>Ensure journey initiatives are architecturally sound, technically feasible, and integrated with enterprise capability and process landscapes.</li>
<li>Maintain documentation in the business architecture repository, aligned to EA standards and taxonomy.</li>
<li>Integrate cloud-native services and serverless components to enhance scalability and agility of journey platforms.</li>
<li>Apply event-driven architecture principles to enable real-time customer interaction and orchestration.</li>
</ul>
General functional responsibilities
<ul>
<li>Represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.</li>
<li>Ensure architecture artifacts reflect alignment with the broader data, application, and technical landscape.</li>
<li>Promote standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.</li>
<li>Track journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.</li>
<li>Coach architects, analysts, and product owners on capability-led, experience-driven design.</li>
<li>Contribute to the evolution of enterprise architecture practices by embedding journey thinking into frameworks, tooling, and governance.</li>
<li>Collaborate with cloud engineering teams to ensure AWS and Azure services are leveraged effectively in journey platforms.</li>
<li>Support asynchronous processing and integration patterns to improve responsiveness and scalability.</li>
</ul>
Qualifications
Core competencies required
<ul>
<li>Journey-Centric Architecture Expertise: Experience designing, evolving, and governing omnichannel customer journeys mapped to enterprise capabilities.</li>
<li>Value Stream &amp; Capability Mapping: Proficiency in linking customer intents to business outcomes, processes, and enabling technology.</li>
<li>CX-to-Tech Bridging: Proven ability to translate customer needs and pain points into business and IT requirements.</li>
<li>Strategic Thinking: Ability to drive prioritization, roadmap alignment, and investment rationale based on journey impact and business value.</li>
<li>Collaboration &amp; Influence: Strong stakeholder engagement across business, product, CX, and technology domains to align on shared outcomes.</li>
<li>Continuous Improvement: Familiarity with journey analytics, VOC feedback loops, and agile delivery to optimize journeys.</li>
<li>Cloud Architecture: Knowledge of AWS and Azure platforms, including serverless computing, containerization, and cloud-native services.</li>
<li>Modern System Architecture: Experience with event-driven design, asynchronous processing, and microservices-based platforms.</li>
</ul>

Principal Architect- Customer Journeys

Client of Linking Humans

Define solution architecture across ServiceNow workflows
 Lead product vision and roadmap for enterprise customers
 Build value cases aligned to business goals and outcomes
 Work with delivery to ensure quality execution and platform adoption
 Advise on best practice, governance, standards and guardrails
Experience needed
 Strong hands on ServiceNow architecture experience
 Ability to influence and challenge thinking at senior level
 Experience working across multiple workflows such as ITOM ITSM HRSD CSM SPM etc
 Strong ability to translate business outcomes into platform capability
What is offered
 Full relocation to Dubai
 Visa sponsorship
 Tax free salary
 Enterprise scale transformation programmes
 If you are a senior ServiceNow architect and open to relocating to Dubai, apply to discuss confidentially.

Product & Solutions Architect

DXC Technology

Platform Design and Architecture: <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> Implementation and Integration: <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> Customization and Development: <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> Governance and Best Practices: <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> Stakeholder Management: <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> Continuous Improvement: <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

Client of ITHR 360° CONSULTING FZE

Key Responsibilities
<ul>
<li>
Gather and capture business requirements in collaboration with customers and sales teams.
</li>
<li>
Analyze RFPs/RFIs to extract business/technical needs and prepare precise technical responses.
</li>
<li>
Assess customers current (AS-IS) and future (TO-BE) infrastructure, applications, and security requirements.
</li>
<li>
Design optimized cloud solutions (sizing, architecture options, BoM, cost models) on AWS and Azure (GCP optional).
</li>
<li>
Architect solutions for both cloud infrastructure (IaaS VMs, storage, networking, SAP on cloud) and cloud applications (PaaS, containers, serverless, CI/CD).
</li>
<li>
Deliver customer presentations, whiteboarding sessions, and PoCs to validate solution feasibility.
</li>
<li>
Develop cloud migration strategies and roadmaps for enterprise workloads.
</li>
<li>
Write technical whitepapers, blogs, and solution briefs to showcase ITHR Technologies thought leadership.
</li>
<li>
Conduct internal knowledge-sharing and training sessions to enable presales and sales teams.
</li>
<li>
Collaborate with delivery teams for smooth knowledge transition post-deal closure.
</li>
</ul>
Key Skills &amp; Competencies
<ul>
<li>
Strong presales consulting expertise in AWS &amp; Azure public cloud.
</li>
<li>
810 years of IT/Datacenter experience, with minimum 5 years on cloud (infrastructure or applications).
</li>
<li>
Proven background as a Cloud SME/Architect in enterprise environments.
</li>
<li>
Preferred certifications: AWS Solutions Architect Professional, Azure Solutions Architect Expert.
</li>
<li>
Strong foundation in cloud security, Active Directory integration, and Windows/Linux platforms.
</li>
<li>
Expertise in designing high-availability and disaster recovery architectures.
</li>
<li>
Familiar with automation tools such as Terraform, Ansible, and ARM templates.
</li>
<li>
Hands-on experience with hybrid/multi-cloud enterprise architectures.
</li>
<li>
Strong ability to translate technical solutions into business value and influence decision-makers.
</li>
<li>
Passion for learning and working with emerging technologies such as AI/ML, IoT, and advanced cloud-native services.
</li>
</ul>

Presales Lead Cloud Technologies (AWS & Azure)

Valuelabs

Job Description We're looking for a highly skilled and motivated Senior Solution Architect to lead the design and implementation of complex solutions across multiple domains. As a Senior Solution Architect, you'll be responsible for designing systems with high availability, reliability, and security, while ensuring alignment with business goals and technical feasibility. You'll work closely with cross-functional teams to deliver complete and self-sufficient solutions that meet customer experience, business requirements, and performance expectations. Key Responsibilities: <ol> <li> Design and Implement Scalable Solutions: Design systems with high availability, reliability, and security to protect sensitive data and maintain operational integrity that can efficiently handle large-scale API and event-based workloads.</li> <li> Collaborate with Cross-Functional Teams: Work closely with cross-functional teams to ensure designs meet business requirements, customer experience, and performance expectations.</li> <li> Stay Ahead of the Curve: Stay up-to-date with the latest advancements in architecture trends and patterns to recommend and incorporate cutting-edge solutions.</li> <li> Lead by Example: Provide technical leadership and guidance to junior architects and developers, and mentor them to grow their skills and expertise.</li> <li> Deliver Results: Deliver complete and self-sufficient solutions and/or design documents within agreed timelines, and contribute to building reliable and resilient platforms.</li> </ol> Requirements: <ol> <li>8+ years of experience designing cloud native microservices applications.</li> <li>Experience with building end-to-end design patterns and solutions.</li> <li>Experience in designing cloud native microservices container-based applications.</li> <li>Deep understanding of architectural patterns like microservices, saga, pub-sub, circuit-breaker, etc.</li> <li>Good understanding of API gateways, authorization protocols, IDP, etc.</li> <li>Good understanding of CICD, Openshift, Azure cloud services.</li> <li>Good experience of enterprise architecture tools (Enterprise Architect), data modeling tools.</li> <li>Delivery-focused while ensuring the right balance of customer experience, business requirements, performance, reliability, and security.</li> <li>High energy, enthusiasm, and passion.</li> <li>Excellent analytical and critical thinking skills.</li> <li>Excellent stakeholder, time management, and expectation management skills.</li> <li>Autonomous decision-making ability with minimal guidance.</li> <li>High learning potential.</li> <li>Ability to coach and mentor associate/junior architects.</li> </ol> What We Offer: <ul> <li> Opportunities for Growth and Development: We're committed to helping you grow your skills and expertise, and provide opportunities for professional development and advancement.</li> <li> Collaborative and Dynamic Work Environment: We're a collaborative and dynamic team that's passionate about innovation and customer experience.</li> <li> Recognition and Rewards: We recognize and reward outstanding performance, and provide opportunities for recognition and celebration of your achievements.</li> </ul>

Solutions Architect

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