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customer solutions engineer

KONE

<div>A CSE Engineer, Project provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for the coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators, and Autowalks, machine-room-less elevators, high rises,
He/she provides technical expertise support to the FL CSE, field operation, and sales team in the Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers&rsquo; contract specifications in a cost and lead-time-effective way, while ensuring compliance with codes and standards.
Responsibilities and key tasks
Collaboration with sales:
<ul><li>Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard Special Engineering requirements.
</li><li>Select the correct product platform on which to make the offer, and ensure the offer is Competitive.
</li></ul>Product planning &ndash; Costing:
<ul><li>Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
</li><li>Responsible for correct product costings in non-standard cases, both for corporate and local Materials
</li></ul>Product planning &ndash; Specs:
<ul><li>Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
</li><li>Creates product specifications for corporate materials and local materials.
</li><li>Performs initial and revised non-standard energy calculations.
</li><li>Performs simple traffic analyses.
</li><li>When accountable for the overall engineering of the project:
</li><li>Accountable for technical site surveys
</li><li>Accountable for the technical content of the order between MS 0b and MS 2z
</li></ul>Product planning &ndash; Availability and lead times
<ul><li>Coordinates product lead times from Supply Line and local sourcing
</li></ul>Product planning &ndash; Installability
<ul><li>Ensures that the proposed product can be installed
</li><li>Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
</li></ul>Product planning &ndash; Maintainability
<ul><li>Ensures that the planned proposed product fulfils the customer&rsquo;s product lifecycle needs
</li><li>Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
</li></ul>Product planning &ndash; Compliance
<ul><li>Ensures that the proposed product fulfils local codes, regulations, and safety requirements
</li><li>Ensures alignment with environmental regulations
</li><li>Ensures that the planned product complies with KONE&rsquo;s Engineering Policy
</li></ul>Key tasks in the KONE Customer process
<ul><li>Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
</li><li>Executes activities for holistic product planning
</li></ul>Key tasks in the KONE Delivery process &middot;
Accountable for creation of layouts &middot; Analyses change requirements, and makes proposals on new product design &middot; Provides needed details to the CSE Specialist on ordering materials and completing the documentation process &middot; Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Project Engineer&rsquo;s role in the KONE SEB process &middot; Shares knowledge with maintenance as needed General responsibilities &middot; Participates in product and new service release information-sharing sessions &middot; Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs &middot; Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
Requirements for the role
<ul><li>Diploma / Bachelor&rsquo;s degree in Mechanical, Electrical, and Civil Engineering
</li><li>Candidate with a minimum of five years of experience in the Elevator Industry and AutoCAD
</li><li>Proficient with MS Office Word, Excel, and PowerPoint.
</li><li>Excellent communication and influencing skills in the English language skills
</li><li>Excellent collaboration skills and the capability to teamwork with people from different cultural backgrounds
</li><li>Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
</li><li>Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
</li><li>Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Customer Solutions Engineer

<div>
 A CSE Engineer, Project provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for the coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators, and Autowalks, machine-room-less elevators, high rises,
 
 
 He/she provides technical expertise support to the FL CSE, field operation, and sales team in the Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers&rsquo; contract specifications in a cost and lead-time-effective way, while ensuring compliance with codes and standards.
 
 
 
 Responsibilities And Key Tasks
 
 
 
 Collaboration with sales:
 
 
 <ul>
 <li>
 Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard Special Engineering requirements.
 </li>
 <li>
 Select the correct product platform on which to make the offer, and ensure the offer is Competitive.
 
 
 </li>
 </ul>
 Product planning &ndash; Costing:
 
 
 <ul>
 <li>
 Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
 </li>
 <li>
 Responsible for correct product costings in non-standard cases, both for corporate and local Materials
 
 
 </li>
 </ul>
 Product planning &ndash; Specs:
 
 
 <ul>
 <li>
 Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
 </li>
 <li>
 Creates product specifications for corporate materials and local materials.
 </li>
 <li>
 Performs initial and revised non-standard energy calculations.
 </li>
 <li>
 Performs simple traffic analyses.
 </li>
 <li>
 When accountable for the overall engineering of the project:
 </li>
 <li>
 Accountable for technical site surveys
 </li>
 <li>
 Accountable for the technical content of the order between MS 0b and MS 2z
 
 
 </li>
 </ul>
 Product planning &ndash; Availability and lead times
 
 
 <ul>
 <li>
 Coordinates product lead times from Supply Line and local sourcing
 
 
 </li>
 </ul>
 Product planning &ndash; Installability
 
 
 <ul>
 <li>
 Ensures that the proposed product can be installed
 </li>
 <li>
 Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
 
 
 </li>
 </ul>
 Product planning &ndash; Maintainability
 
 
 <ul>
 <li>
 Ensures that the planned proposed product fulfils the customer&rsquo;s product lifecycle needs
 </li>
 <li>
 Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
 
 
 </li>
 </ul>
 Product planning &ndash; Compliance
 
 
 <ul>
 <li>
 Ensures that the proposed product fulfils local codes, regulations, and safety requirements
 </li>
 <li>
 Ensures alignment with environmental regulations
 </li>
 <li>
 Ensures that the planned product complies with KONE&rsquo;s Engineering Policy
 
 
 </li>
 </ul>
 Key tasks in the KONE Customer process
 
 
 <ul>
 <li>
 Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
 </li>
 <li>
 Executes activities for holistic product planning
 
 
 </li>
 </ul>
 Key tasks in the KONE Delivery process
 
 
 <li>
 
 
 </li>
 Accountable for creation of layouts
 
 
 <ul>
 <li>
 Analyses change requirements, and makes proposals on new product design
 </li>
 <li>
 Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
 </li>
 <li>
 Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Project Engineer&rsquo;s role in the KONE SEB process
 </li>
 <li>
 Shares knowledge with maintenance as needed General responsibilities
 </li>
 <li>
 Participates in product and new service release information-sharing sessions
 </li>
 <li>
 Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
 </li>
 <li>
 Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
 
 
 </li>
 </ul>
 
 Requirements For The Role
 
 
 
 <ul>
 <li>
 Diploma / Bachelor&rsquo;s degree in Mechanical, Electrical, and Civil Engineering
 </li>
 <li>
 Candidate with a minimum of five years of experience in the Elevator Industry and AutoCAD
 </li>
 <li>
 Proficient with MS Office Word, Excel, and PowerPoint.
 </li>
 <li>
 Excellent communication and influencing skills in the English language skills
 </li>
 <li>
 Excellent collaboration skills and the capability to teamwork with people from different cultural backgrounds
 </li>
 <li>
 Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
 </li>
 <li>
 Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
 </li>
 <li>
 Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Eaton

<div>
 Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
 
 
 
 About Eaton
 
 
 
 Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
 
 
 We are seeking an experienced
 
 Software/Digital Solutions Engineer - Customer Facing - Manager
 
 to lead the designing, developing, and testing software applications, customizing solutions to meet client needs, and providing technical support and training to customers and sales teams. This role acts as a bridge between a company's technical teams and its clients, ensuring software solutions are implemented successfully and align with client requirements.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Liaise with clients to understand their technical needs and goals
 </li>
 <li>
 Conduct product demonstrations and presentations to showcase solutions
 </li>
 <li>
 Gather customer feedback to inform product development and improvements
 </li>
 <li>
 Customize and configure software applications based on specific client requirements.
 </li>
 <li>
 Review project specifications, develop solutions as per design, prepare compliance statement
 </li>
 <li>
 Experience in designing the system/ solution architecture using Automation products RTU&rsquo;s, Gateways, Protocol converters and SCADA Software
 </li>
 <li>
 Collaborate with software development and sales teams to create tailored solutions. Assist with product demonstrations and technical proposals
 </li>
 <li>
 Act as primary technical contact for customers, providing support for both pre-sales and post-sales issues, and troubleshooting complex technical problems
 </li>
 <li>
 Manage the full application development lifecycle, from concept to deployment
 </li>
 <li>
 Work with project managers to ensure projects are completed on time and within budget
 </li>
 <li>
 Work with the sales team to provide technical guidance to prospective customers.This includes conducting feasibility studies, performing product demonstrations, and preparing technical proposals
 </li>
 <li>
 Support and execute a regional business growth strategy for our Brightlayer software / digital solutions to achieve or exceed growth targets limited to PMCC business
 </li>
 <li>
 Develop technical collateral, case studies, and best practice documentation, Conduct product presentations and technical demonstrations to prospective customers
 </li>
 <li>
 Collaborate with the marketing teams to tailor campaigns for C&amp;I, Transportation, O&amp;G and utilities solutions
 </li>
 <li>
 Stay current on industry trends, competitor activity and market conditions in the power monitoring and energy management space
 </li>
 <li>
 Build and present customized proof-of-concept (PoC) implementations to demonstrate the product's capabilities to potential clients
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in Electrical or Electronics or Software Engineering or equivalent experience in similar job function
 </li>
 <li>
 7+years experience leading software business
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 In depth knowledge of SCADA Automation solutions, RTU's, Electrical power monitoring and energy management solutions
 </li>
 <li>
 Building strong relationships, Business planning, Strategic thinking &amp; Leadership attributes
 </li>
 <li>
 Experience on support sales/presales team technically
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams
 
 
 
 </li>
 </ul>
 Living and Working in Dubai
 
 
 Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
 
 
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 
 
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
 
 
</div>

Software/ Digital Solutions Engineer (Customer Facing) - Manager

Cloudflare

<div>
 
 About Us
 
 
 
 At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world&rsquo;s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine&rsquo;s Top Company Cultures list and ranked among the World&rsquo;s Most Innovative Companies by Fast Company.
 
 
 We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
 
 
 
 Available Locations: Dubai
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Digital Native Business, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.
 
 
 As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer&rsquo;s needs.
 
 
 The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.
 
 
 All the resources and training required to be effective for the role, will be provided.
 
 
 
 Examples Of Desirable Skills, Knowledge And Experience
 
 
 
 Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support &amp; project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
 
 
 Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.
 
 
 You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.
 
 
 
 Additional experience might include a combination of the skills below:
 
 
 
 <ul>
 <li>
 3-to-10 years of experience in the IT industry (early or mid-level experience).
 </li>
 <li>
 Fluent English (written &amp; spoken)
 </li>
 <li>
 experience with Oracle, AWS, MS or leading cybersecurity solution
 </li>
 <li>
 Ability to manage a project, work to deadlines, and prioritise between competing demands.
 </li>
 <li>
 Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
 </li>
 <li>
 Understanding of &ldquo;how the internet works&rdquo;. For example:
 </li>
 <ul>
 <li>
 Know the differences between TCP &amp; UDP, and understand what kinds of applications may favour one over the other;
 </li>
 <li>
 Can explain the difference between authoritative DNS &amp; recursive DNS?;
 </li>
 <li>
 You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients &amp; servers alike;
 </li>
 </ul>
 <li>
 Understanding of how customers make buying decisions, how to explain ROI.
 </li>
 <li>
 A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
 </li>
 <li>
 You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.
 
 
 </li>
 </ul>
 
 Bonus!
 
 
 
 <ul>
 <li>
 Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
 </li>
 <li>
 Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
 </li>
 <li>
 Exposure to emerging technical landscape trends in Security such as Zero Trust.
 
 
 
 </li>
 </ul>
 
 What Makes Cloudflare Special?
 
 
 
 We&rsquo;re not just a highly ambitious, large-scale technology company. We&rsquo;re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
 
 
 
 Project Galileo
 
 : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare&rsquo;s enterprise customers--at no cost.
 
 
 
 Athenian Project
 
 : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
 
 
 
 1.1.1.1
 
 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here&rsquo;s the deal - we don&rsquo;t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
 
 
 Sound like something you&rsquo;d like to be a part of? We&rsquo;d love to hear from you!
 
 
 This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
 
 
 Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
 
 
 Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
</div>

Senior Solutions Engineer, Digital Native Business

Johnson Controls

<div>What you will do 
The Pre-sales Engineer is key role directly reporting to Head of Engineering - MEA and will be a part of growing team and will be responsible for driving the growth of business for Building Technology and Solutions. 
 
As a Pre-sales Engineer, you will be working closely with the Sales team for technical and commercial proposals. As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to support the team with the pre-sales/estimation for the most optimized solution. 
 
How you will do it 
You will be responsible for validating assumptions made during solution design, estimates, and scope of work for assigned projects in conjunction with operations. You will be also responsible for providing technical risk analysis for the complete solution. You will be part of transition meetings with Operations team to ensure project scope, objectives, timeline and customer requirements are taken care in proper manner. 
 
As a Pre-sales Engineer you may need to perform on-site data collection at customer facilities and support post-contract design review. You will be also focused on developing multiple components. You will be using strong customer relationship skills to develop and maintain relationships with internal and external stakeholders (suppliers and vendors).
What we look for Required
<ul><li>Bachelor&rsquo;s degree in telecommunication/Electronic/Electrical or similar</li><li>
More than 3 years&rsquo; experience in Physical Security systems (IP surveillance system, Access control system, etc) background</li><li>
Result orientated, tenacious, self-motivated, a customer focused approach</li><li>
Excellent verbal and written communication skills</li><li>
Proficient in business analysis</li><li>
Excellent inter-personal skills - must be able to adapt working style to the personalities and work styles of our stakeholders and internal partners</li><li>
Fluency in the English language is essential.</li><li>
Good analytical skills</li><li>
Design process for Security network, ELV Structure Cabling, different network topologies and fiber Solutions</li><li>
Following certificate is good to have SIRA, ADMCC</li></ul></div>

Presales Engineer - Security Systems

UMATR

<div>
 
 
 Software Engineer (multiple roles) - AI Integrations &amp; Customer-Facing Solutions - Dubai 🇦🇪
 
 
 
 
 
 
 We&rsquo;re partnered with a rapidly-growing, well-funded AI start-up building a brand-new team in Dubai. They&rsquo;re looking for multiple talented
 
 Agent Engineers
 
 to help integrate and connect AI agent platforms with client systems, ensuring smooth deployments and practical, real-world solutions 🚀
 
 
 
 
 
 This role is highly technical but also customer-focused: you&rsquo;ll work directly with end users to solve problems quickly, design integrations, and ensure AI solutions are working effectively in live environments.
 
 
 
 
 
 Forward Deployed Engineer style roles up for grabs for Engineers with
 
 3-6 years
 
 of experience.
 
 
 
 
 
 Fast-paced environment - this one is for the hustlers: engineers that do what it takes to build exceptional products and want to be a part of one of the fastest (if not the fastest) growing global start-ups. We want to speak with game changers.
 
 
 
 
 
 You'll be deploying multilingual AI agents to automate interactions through email, text &amp; voice. If you have strong software engineering experience and enjoy
 
 working with APIs, connectors, and building solutions that directly impact customers
 
 , with a
 
 genuine interest in AI
 
 , this is the role for you.
 
 
 
 
 
 
 What's on offer:
 
 
 
 ESOPs, Annual flight tickets, Top of the range medical insurance &amp; VISA (dependants included), Competitive salary (trust me)
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build, maintain, and ship integrations and APIs that connect AI agent platforms to client systems
 </li>
 <li>
 Collaborate with clients to understand technical requirements and propose practical solutions
 </li>
 <li>
 Translate customer needs into implementation plans and work with internal teams to deliver
 </li>
 <li>
 Troubleshoot, debug, and optimize integrations in live environments
 </li>
 <li>
 Support technical demonstrations, proofs-of-concept (POCs), and deployment discussions
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 3-6 years
 
 of experience in software engineering, forward deployed engineering or related technical roles
 </li>
 <li>
 Strong experience with
 
 APIs
 
 ,
 
 system integrations
 
 , and
 
 connectors
 
 </li>
 <li>
 Proficient in backend development (Node.js, TypeScript, Python, Golang)
 </li>
 <li>
 Hands-on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker/Kubernetes)
 </li>
 <li>
 Familiarity with databases (SQL/NoSQL) and building reliable data pipelines
 </li>
 <li>
 Comfortable troubleshooting and resolving complex technical issues for clients
 </li>
 <li>
 Prior experience in solution-oriented or client-facing technical roles is a plus
 </li>
 <li>
 Exposure to conversational AI, LLMs, or AI agent platforms is beneficial but not mandatory
 </li>
 <li>
 Fluency in English; Native-Arabic is a HUGE plus
 </li>
 </ul>
</div>

Software Engineer - AI Agents

Megan International DMCC

MEGAN International DMCC Dubai Leader in the field of Self-actuated Pressure Control Valves, Low Pressure Nitrogen Blanketing Systems, Gas Pressure Reducing Station with Safety Shut Off & Metering Skids Seeks applications for the position of Sales & Application Engineer ( MENA Region) to boost its rapidly expanding International sales team . Roles & Responsibilities : 1. Conduct in-depth technical presentations and product demonstrations to showcase the value of our solutions to potential clients, tailoring the message to their specific needs. 2. Collaborate closely with the sales team to identify and qualify new business opportunities, providing technical expertise to support the sales process from initial contact to closing. 3. Analyze customer requirements and develop customized application solutions, ensuring optimal performance and seamless integration with existing systems. 4. Provide technical support and troubleshooting assistance to customers, resolving complex issues and ensuring customer satisfaction.

Sales & Application Engineer

Explore 3551+ Customer solutions engineer in Dubai this November. Find roles across top companies and apply now to boost your career.

3551 customer solutions engineer jobs IN Dubai

Customer Solutions Engineer

Customer Solutions Engineer

Software/ Digital Solutions Engineer (Customer Facing) - Manager

Senior Solutions Engineer, Digital Native Business

Presales Engineer - Security Systems

Software Engineer - AI Agents

Sales & Application Engineer