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customer service representative Jobs in Dubai

customer service representative

customer experience consultant

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
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 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
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 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
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 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
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 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
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 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
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 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
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 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
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 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
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 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
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 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
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 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
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 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
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 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
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 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
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 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
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 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
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 Provide direct leadership, coaching, and performance management to key experience-focused teams:
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 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
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 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
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 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
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 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
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 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
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 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
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 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
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 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
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 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
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 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

Customer Experience Manager

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
Job Title: Customer Experience Marketing Associate 
Department: Marketing 
Reports To: Sr. Marketing Manager &ndash; Taste 
Location: Dubai, UAE 
Employment Type: Full-Time 
 
Job Summary 
 
We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.<div></div><div>
Key Responsibilities</div><ul><li>
Assist in the development and execution of marketing campaigns across digital, print, and event channels.</li><li>
Conduct market research and competitive analysis to support strategic planning.</li><li>
Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.</li><li>
Support content creation for social media, email marketing, presentations, and promotional materials.</li><li>
Monitor and report performance metrics and KPIs.</li><li>
Maintain marketing databases, assets, and calendars.</li><li>
Coordinate logistics for trade shows, webinars, and other promotional events.</li><li>
Key Role Competencies</li></ul><ul><li>
Communication Skills: Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.</li><li>
Project Management: Ability to manage multiple tasks and deadlines efficiently.</li><li>
Creativity &amp; Innovation: Brings fresh ideas and creative thinking to marketing initiatives.</li><li>
Analytical Thinking: Comfortable working with data to derive insights and optimize campaigns.</li><li>
Collaboration: Works well in team environments and builds strong relationships across departments.</li><li>
Attention to Detail: Ensures accuracy and consistency in all marketing materials and communications.</li></ul><div></div><div>
Education &amp; Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</div></li><li>
Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.</li></ul><div></div><div>
Experience Required</div><ul><li><div>
1&ndash;3 years of experience in a marketing role, preferably within the food &amp; beverage, flavor, or consumer goods industry.</div></li><li>
Experience supporting marketing campaigns and working in cross-functional teams.</li></ul><div></div><div> 
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Marketing Associate- Customer Experience

Amazon

<div>
 
 Description
 
 
 
 We are seeking a detail-oriented Business Analyst to support our business in analyzing business problems, drive solutions, and documenting processes.
 
 
 The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution.
 
 
 The ideal candidate would be high on attention to detail, bias for action and interest in analytics/BI/automation.
 
 
 Key job responsibilities
 
 
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 Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
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 Work closely with stakeholders (internal/external) to understand and automate/enhance existing processes
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 Should be able to come up with innovative ideas for new work or to improve existing work
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 Should be open to learn and develop skillsets in the latest technologies and analytical techniques
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 Should understand how data/analytical frameworks and their work translate to business on ground
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
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 Bachelor's degree required. BE is preferred
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 Experience working in a similar role (at least 1year)
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 Exposure to Excel and SQL
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 Deadline driven, team player with strong customer focus.
 </li>
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 Strong analytical, problem solving, and organizational skills
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 Excellent written and oral communication skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with visualization tools such as Tableau, and QuickSight.
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 Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q Tech General Trading LLC
 
 
 Job ID: A3071642
</div>

Business Analyst - UAE Nationals , CX Product

Hermès

<div>
 
 ROLE SUMMERY
 
 
 
 <ul>
 <li>
 As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
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 Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and warmly welcome clients, creating a comfortable and inviting environment
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 Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
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 Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
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 Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
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 Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
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 Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
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 Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
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 Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
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 Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
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 Ensure that all service-related guidelines and brand standards are consistently followed
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 Build strong and enduring relationships with clients to encourage repeat visits
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 Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
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 <li>
 Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
 </li>
 <li>
 Provide the information about the mall, store services and significant cultural events in the city
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
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 Operational Efficiency and Excellence &ndash; traffic and waiting time management
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 Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
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 Seamless waiting experience &ndash; adherence to service-level expectations
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 Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
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 Consistency in maintaining and organizing client-facing areas
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 Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
 </li>
 </ul>
</div>

Customer Experience Executive - Dubai Mall

Insights Venture Real Estate

Insights Venture Real Estate is Urgently in need of Property ConsultantsRole DescriptionThis is a full-time on-site role for a Property Consultant with Insights Venture Real Estate located in Dubai. The Property Consultant will be responsible for day-to-day tasks associated with real estate such as generating appropriate leads and sales, providing impeccable customer service to clients, drafting agreements and contracts, and market analysis.QualificationsReal Estate/ Property Consultant Experience and Sales skillsExcellent communication and interpersonal skillsCustomer service experienceChinese, Russian Language Speakers is a plusBenefits&#8203;3,000 AED - 15,000 AED&#8203;Sales Commission/ IncentivesEmployment Visa&#8203;RERA Broker Card&#8203;Health Insurance&#8203;Simcard with free minutes/internetJob Type: Full-timeExperience:<ul><li>PROPERTY CONSULTANT : 2 year (Preferred)</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED15,000.00 per month

Property Consultant

Pinnacle Travel and Tourism L.L.C

Job description* Talk to customers and understand their travel plans. &#8232;* Book flights, hotels, tours, and transport for them. &#8232;* Give advice on visas, insurance, and best travel options. &#8232;* Handle changes, cancellations, or any problems during the trip. &#8232;* Keep records of bookings and payments. &#8232;* Stay updated on new travel deals and destinations.* Reply to customer questions and messages online. &#8232;Desried Candidate Profile- Any Gradutaion- FiliphinoKey SkillsCustomer Service/Vaccation Planner/Travel Compliance/Travel Specialist/Travel Agent/Travel Coordinator/Travel Consultant/Holiday ConsultantJob Type: Full-timeExperience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Travel Agent

Efficient Tourism LLC

Job Title: Travel ConsultantCompany: Efficient Tourism LLCLocation: Dubai, UAEJob Type: Full-timeJob DescriptionEfficient Tourism LLC is seeking an experienced and customer-focused Travel Consultant to join our team. The ideal candidate will handle client inquiries, create customized travel itineraries, and provide exceptional service to ensure memorable travel experiences.Responsibilities:<ul><li>Handle client inquiries and provide information on travel products and services</li><li>Create and sell customized travel packages (flights, hotels, tours, activities)</li><li>Prepare quotations, invoices, and travel itineraries</li><li>Advise clients on visa requirements, travel insurance, and destination information</li><li>Build and maintain strong relationships with clients and suppliers</li><li>Meet sales targets and contribute to business growth</li></ul>Requirements:<ul><li>Proven work experience as a Travel Consultant or in a similar role (UAE experience preferred)</li><li>Strong knowledge of GDS/Amadeus/booking systems (preferred but not mandatory)</li><li>Excellent communication and sales skills</li><li>Ability to handle multiple client requests with accuracy and efficiency</li><li>Strong organizational and customer service skills</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li></ul>Benefits:<ul><li>Attractive salary + commission on sales</li><li>Career growth opportunities in the tourism industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Travel Consultant

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