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customer service representative Jobs in Dubai

customer service representative

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customer experience manager Jobs in Dubai

customer experience manager

customer experience consultant

Dicon investments LLC

<ul><li>High school diploma or equivalent</li><li>Proficient in relevant computer applications</li><li>Knowledge of customer service practices</li><li>Data entry and typing skills</li><li>Emirati with familybook</li><li>Female/Male</li></ul>Job Type: Full-timeWork Location: In person

Customer happiness consultant-UAE national with familybook

Danube Properties

<div>
 
 
 About Danube Properties
 
 
 
 Danube Properties is one of the UAE&rsquo;s leading property developers, recognized for delivering world-class homes with a commitment to quality, reliability, and timely project delivery. As part of the Danube Group, established in 1993, we have played a significant role in shaping Dubai&rsquo;s real estate landscape.
 
 
 Joining Danube Properties means becoming part of a dynamic organization focused on innovation, customer satisfaction, and long-term value creation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Journey Enhancement
 
 
 <ul>
 <li>
 Develop and implement strategies to improve the end-to-end customer journey.
 </li>
 <li>
 Monitor and analyze customer interactions to identify pain points and opportunities for enhancement.
 </li>
 <li>
 Ensure delivery of exceptional service at every touchpoint&mdash;from inquiry to handover.
 </li>
 </ul>
 
 
 Customer Feedback &amp; Insights
 
 
 <ul>
 <li>
 Oversee customer feedback channels and ensure timely resolution of issues.
 </li>
 <li>
 Conduct surveys, analyze trends, and translate customer insights into actionable improvements.
 </li>
 <li>
 Prepare regular reports on customer satisfaction metrics for management review.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Collaborate with internal teams (Sales, CRM, Technical, Handover, and Service teams) to ensure customer requirements are addressed promptly and efficiently.
 </li>
 <li>
 Lead customer experience initiatives and drive continuous improvement programs.
 </li>
 <li>
 Maintain alignment with quality, service, and brand standards across all customer interactions.
 </li>
 </ul>
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Manage and mentor team members to achieve service excellence.
 </li>
 <li>
 Coordinate cross-functional efforts to deliver a unified customer experience.
 </li>
 <li>
 Represent the Customer Experience department in internal meetings and projects.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Proven experience in
 
 Customer Service, Customer Satisfaction, or Customer Experience
 
 roles.
 </li>
 <li>
 Strong communication and interpersonal skills to build long-lasting client relationships.
 </li>
 <li>
 Analytical mindset with the ability to evaluate customer behavior and derive data-driven insights.
 </li>
 <li>
 Leadership and organizational skills to manage projects and cross-functional teams effectively.
 </li>
 <li>
 Experience in
 
 real estate or property development
 
 is a strong advantage.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Astra Tech

<div>
 
 
 Role Summary
 
 
 
 We are seeking a highly analytical, hands-on Business Analyst to support product development, operations, and technology teams within a dynamic FinTech environment. The ideal candidate excels in gathering requirements, documenting processes, analysing data, and translating business needs into actionable solutions. A strong eye for detail, structured thinking, and the ability to work in fast-paced, tech-led environments is essential. Experience in financial services or FinTech is an added advantage.
 
 
 Responsibilities
 
 
 
 1. Requirements Gathering &amp; Documentation
 
 
 - Work closely with Product, Tech, Operations, Compliance, and Customer Service to understand business needs.
 
 
 - Conduct workshops, interviews, and deep-dive sessions to define functional and non-functional requirements.
 
 
 - Document requirements in clear, structured formats (BRDs, FRDs, user stories, acceptance criteria).
 
 
 - Translate business ideas into detailed user journeys, workflows, and process maps.
 
 
 2. Hands-On Analysis &amp; Problem Solving
 
 
 - Perform detailed analysis on business problems, operational pain points, and customer experience gaps.
 
 
 - Analyse data from multiple sources to identify patterns, trends, and root causes.
 
 
 - Propose practical, scalable solutions aligned to product and operational goals.
 
 
 - Support prioritization by assessing effort, impact, dependencies, and risk.
 
 
 3. Process Mapping &amp; Optimization
 
 
 - Map existing processes using BPMN or similar frameworks.
 
 
 - Identify inefficiencies, gaps, failure points, and automation opportunities.
 
 
 - Work with Tech and Ops to redesign processes for scale, efficiency, and compliance.
 
 
 - Support implementation of new processes/redesigns, including documentation and change communication.
 
 
 4. Cross-Functional Collaboration
 
 
 - Act as a bridge between business teams and technology.
 
 
 - Ensure requirements are fully understood and correctly interpreted by Tech/Engineering.
 
 
 - Participate in design reviews, solution discussions, and sprint planning sessions.
 
 
 - Engage regularly with stakeholders to track progress, clarify requirements, and address blockers.
 
 
 5. Testing &amp; Validation
 
 
 - Develop and execute test cases for UAT, regression, and functional testing.
 
 
 - Validate solutions against acceptance criteria and product requirements.
 
 
 - Identify defects, log them clearly, and work with Tech to ensure timely resolution.
 
 
 - Support go-live readiness and post-launch validations.
 
 
 6. Reporting &amp; Insights
 
 
 - Prepare reports, dashboards, and analysis packs for leadership review.
 
 
 - Track KPIs and performance trends to support informed decision-making.
 
 
 - Provide insights on product usage, customer behaviour, and operational performance.
 
 
 7. Compliance &amp; Regulatory Awareness
 
 
 - Ensure solutions and processes align with relevant regulatory standards (CBUAE, AML/KYC, data privacy, etc.).
 
 
 - Support audit and compliance reviews by providing documentation and process evidence.
 
 
 
 
 Requirements
 
 
 
 
 - 2&ndash;4 years experience as a Business Analyst in FinTech, digital banking, payments, or SaaS preferred.
 
 
 - Strong experience in requirements gathering, documentation, and process mapping.
 
 
 - Solid understanding of technology fundamentals and integrations (AP APIs, data flows, system behaviour).
 
 
 - Hands-on experience with tools such as JIRA, Confluence, Miro, Lucidchart, Visio, Excel, SQL (advantage).
 
 
 - Ability to work in agile environments (Scrum/Kanban).
 
 
 - Strong communication skills to influence, challenge, and align cross-functional teams.
 
 
 - Detail-oriented, structured, proactive, and comfortable working with ambiguity.
 
 
 
 Key Competencies
 
 
 
 - Analytical &amp; structured thinking
 
 
 - Attention to detail
 
 
 - Strong documentation skills
 
 
 - Problem-solving mindset
 
 
 - Cross-functional collaboration
 
 
 - Data-driven decision making
 
 
 - Ability to manage multiple priorities
 
 
 - Customer-first mindset
 
 
 - High ownership and accountability
 
 
 
 Preferred Attributes
 
 
 
 - FinTech product exposure (wallets, payments, lending, onboarding, KYC, CRM, etc.).
 
 
 - Comfortable with fast-paced scaling environments.
 
 
 - Curious, proactive, and passionate about improving processes.
 
 
 - Ability to challenge existing ways of working and bring fresh perspectives.
 
 
 
 
</div>

Business Analyst- Customer Experience

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Partnership Strategy:<ul><li>
Develop and execute a comprehensive partnership strategy that aligns with Rider Community&rsquo;s</li><li>
goals and enhances brand value proposition</li><li>
Identify potential partnership opportunities across various industries, including F&amp;B,</li><li>
technology, entertainment, and more.</li><li>
Build and maintain strong relationships with key external partners, including</li><li>
businesses, brands, influencers, and industry associations.</li><li>
Collaborate with partners to design and implement joint marketing initiatives that</li><li>
deliver mutual value.</li></ul>
Collaboration and Negotiation:<ul><li>
Build regional rider partnerships team to ensure successful roll-out of</li><li>
regionally-led initiatives.</li><li>
Negotiate terms, contracts, and agreements to ensure a mutually beneficial outcome</li><li>
for both Talabat and partners.</li></ul>
Campaign Execution:<ul><li>
Coordinate the planning, execution, and optimization of co-branded marketing</li><li>
campaigns and promotional activities.</li><li>
Ensure timely and effective implementation of partnership campaigns, including tracking performance metrics.</li></ul>
Data Analysis and Reporting:<ul><li>
Analyze partnership performance metrics to assess the impact of campaigns and</li><li>
Initiatives.</li><li>
Prepare comprehensive reports highlighting key insights, successes, and areas for</li><li>
Improvement.</li></ul>
What&rsquo;s On Your Plate?<ul><li>
Contribute to building a strong rider community through innovative initiatives that promote loyalty, retention, and community service involvement. Promote a culture of care and empathy, reflecting the organization&rsquo;s commitment to rider well-being and satisfaction.</li><li>
Develop Reward and Benefits Program (points calculation and partner redemption).</li><li>
Continuously obtain and systematically organize rider feedback through surveys, focus groups, and competitive analysis. Ensure local teams are equipped to conduct effective focus groups and capture valuable insights for continuous improvement.</li><li>
Monitor and analyze rider experience metrics and feedback. Implement quality assurance processes to maintain high standards and ensure project deliverables meet or exceed expectations. Present high-level insights and actionable recommendations to executive leadership regularly.</li><li>
Collaborate with dispatch, logistics, product, engineering, regional and local operations, and marketing teams to ensure seamless project execution and alignment with company objectives. Serve as the key liaison among Delivery Hero, country logistics, and regional teams, managing both internal and external relations, including cross-functional teams and senior leadership.</li></ul> 

Qualifications 
What Did We Order?
Technical Skills<ul><li>
4+ years of relevant professional experience, Partnership Ninja, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.</li><li>
Strong strategic and analytical approach to partnership and relationship-building, with the ability to communicate product value effectively to partners.</li><li>
Best practices knowledge in project management and partnership development</li><li>
Proficiency in Google Sheets and Google Slides</li><li>
English + Arabic (Preferred) Speaking</li><li>
Must be on own visa / spouse / father sponsorship</li><li>
Must be immediately available to start</li></ul>
Demonstrates Traits<ul><li>
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.</li><li>
Strong negotiation and relationship-building skills to secure valuable partnerships, with the ability to understand partner needs and align them with rider benefits&mdash;Leverages analytical thinking to assess partnership opportunities and evaluate ROI.</li><li>
Ability to grasp complex concepts and apply them to your work / to the business</li><li>
Strong problem-solving abilities; and process-driven</li><li>
Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well</li><li>
Strong written and verbal English &amp; Arabic (preffered) communication skills across a wide range of stakeholders</li><li>
A self-starter attitude that&rsquo;s comfortable with constant change</li></ul></div>

Senior Specialist, Rider Experience (6 month contract)

Explore 9757+ Customer experience consultant in Dubai this December. Find roles across top companies and apply now to boost your career.

9757 customer experience consultant jobs IN Dubai

Customer happiness consultant-UAE national with familybook

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Business Analyst- Customer Experience

Senior Specialist, Rider Experience (6 month contract)