sales executive

real estate consultant

sales coordinator

sales engineer

sales associate

customer experience consultant

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.<br>
<br>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.<br>
<br>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.<br>
<br>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b></p><p>
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul><p><b>What you'll need to succeed</b></p><ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul><p>For general Fashion Consultant opportunities, please review the careers site for active vacancies</p><p><b>
What we can offer you</b></p><p>
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p><p>
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Fashion Consultant - Swarovski, Mall of the Emirates (Emiratisation)

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.<br>
<br>
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.<br>
<br>
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.<br>
<br>
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.</p><p><b><br>
What you'll be doing</b></p><p>
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul><p><b>
What you'll need to succeed</b></p><ul>
<li>
Strong English communication skills</li>
<li>Strong M2M or Suiting experience</li>
<li>Looking for strong experience in retail and clientelling</li>
</ul><p><b>
What we can offer you</b></p><p>
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p><p>
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Fashion Consultant - Tom Ford, Dubai Mall

BlackStone eIT

<div><p>BlackStone eIT is seeking a detail-oriented and innovative <b>Customer Journey Mapping Specialist</b> to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li>
<li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li>
<li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li>
<li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li>
<li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li>
<li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li>
<li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.</li>
<li><ul><li>Deep understanding of customer needs, behaviors, and preferences from a Higher Education Academic Institution personas perspective, to deliver exceptional experiences.
</li><li>Should be a process consultant. Expertise in mapping end-to-end customer journeys, identifying pain points, process re-engineering and designing user-friendly, intuitive digital interfaces.
</li><li>Proficiency in analyzing customer data using CRM, analytics, and feedback tools (Power BI, Tableau, Google Analytics, Medallia, Qualtrics etc.) to drive CX improvements.
</li><li>Experience in creating seamless, consistent experiences across web, mobile, social media, email, and in-store channels; leveraging segmentation and personalization strategies.
</li><li>Skilled in collecting, analyzing, and acting on feedback via surveys, social listening, and direct interactions to enhance satisfaction and loyalty.
</li><li>Ability to develop, implement, and refine CX strategies aligned with business goals, managing organizational change effectively.
</li><li>Strong collaboration with academic business, administrative business, communication, partnership, product, IT, and support teams to ensure cohesive customer experiences.
</li><li>Familiarity with Salesforce, MS Dynamics, HubSpot, Zendesk, Freshdesk, and other CX/feedback platforms; knowledge of omnichannel messaging, A/B testing, and personalization tools.
</li><li>Designing initiatives to improve retention, lifetime value, and satisfaction through loyalty programs and targeted engagement.
</li><li>Ability to handle complaints, resolve conflicts, and turn negative experiences into positive outcomes.
</li><li>Communicate insights effectively to stakeholders.
</li><li>Empathy, strong communication, creativity, adaptability, emotional intelligence, and collaboration to enhance both customer and organizational outcomes.</li>
</ul></li><li>4+ years of experience in customer experience, user experience, or related roles.</li>
<li>Proficient in creating customer journey maps and understanding customer-centric design.</li>
<li>Strong analytical skills with the ability to interpret data and translate it into actionable insights.</li>
<li>Excellent communication and presentation skills, with the ability to influence cross-functional teams.</li>
<li>Experience with survey tools, customer feedback platforms, and data analytics software.</li>
<li>Creative thinker with a passion for enhancing the customer experience.</li>
<li>Ability to work autonomously and manage multiple projects simultaneously in a fast-paced environment.</li></ul></div>

Customer Journey Mapping

Dicon investments LLC

<ul><li>High school diploma or equivalent</li><li>Proficient in relevant computer applications</li><li>Knowledge of customer service practices</li><li>Data entry and typing skills</li><li>Emirati with familybook</li><li>Female/Male</li></ul><p>Job Type: Full-time</p>

Customer happiness consultant-UAE national with familybook

Keolis

<div></div><div><div>To manage and enhance the end-to-end customer experience across Dubai Metro and Tram by driving high-impact initiatives, maximizing customer happiness, and ensuring consistent delivery of service excellence. The role is accountable for achieving KPIs and SLAs, optimizing ROI, and fostering collaboration with RTA, MHI, and Keolis Group. It champions data-driven improvements, cross-functional integration, and a customer-first culture through strategic planning and operational alignment.</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<ul>
<li>Lead and implement customer experience strategies aligned with Keolis-MHI&rsquo;s vision and the RTA's customer-first mandate across Dubai Metro and Tram.</li>
<li>Drive initiatives to enhance customer communications and experience, integrating feedback from clients, stakeholders, and internal teams.</li>
<li>Identify opportunities to improve the customer journey in collaboration with Marketing, Communication, and Operations functions.</li>
<li>Analyse customer trends, mystery shopper results, and survey data to create actionable strategic plans that elevate service standards</li></ul><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<ul>
<li>Monitor and manage customer-related KPIs and service performance metrics in collaboration with the Performance and Finance teams.</li>
<li>Ensure optimal resource allocation and efficiency within customer service operations to meet SLA obligations.</li>
<li>Track and report on customer communication performance, identifying trends and proposing cost-effective solutions for improvement.</li></ul><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<div></div>
<ul>
<li>Represent Keolis-MHI in customer service discussions with RTA and other external stakeholders including Finance, ACS, Contact Centre, and CSC departments.</li>
<li>Lead collaboration with the RTA Customer Service team to enhance joint processes, procedures, and service delivery models.</li>
<li>Liaise with Marketing and Passenger Services to ensure accurate signage and public communications during campaigns, service updates, or special events.</li>
<li>Handle complex NOL complaints and coordinate with the Revenue Department to ensure swift resolution and customer satisfaction.</li></ul><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<ul>
<li>Oversee the daily execution of customer communication cases via the CRM system, ensuring timely closure within contractual timelines.</li>
<li>Chair internal service review meetings to align all departments on communication standards, feedback loops, and service improvements.</li>
<li>Manage escalations and customer complaints in line with contractual and internal service standards.</li>
<li>Ensure cross-departmental readiness during events, service changes, or disruptions by aligning with marketing, operations, and communications units.</li>
<li>Generate and analyse weekly and monthly performance reports to identify gaps and enforce corrective action plans</li></ul><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<ul>
<li>Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Design and deliver internal training programs to strengthen frontline staff capabilities in delivering exceptional service.</li>
<li>Participate in recruitment, onboarding, and performance reviews for customer service staff.Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Continuously enhance team readiness through feedback-driven learning, knowledge sharing, and regular capability assessments.</li></ul><br>
<div></div>
<div><b>
 Dimensions</b></div><br>
<div></div>
<ul>
<li>Covers Dubai Metro &amp; Tram networks</li>
<li>Cross-functional scope (Marketing, Communications, Ops)</li>
<li>Manages CRM &amp; customer communication tools</li>
<li>Interfaces with RTA and Keolis-MHI subsidiaries</li>
<li>Leads customer service KPIs &amp; performance tracking</li>
<li>Supervises customer experience team</li>
<li>Office environment. Occasional travel may be required.</li></ul><br>
<div></div>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div>Min.</div></div><div><br>
<div>
Required</div></div><div><br>
<div>
Desirable</div></div></div><div><br>
<div>
<div>Education</div></div><br>
<div>
<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field</li></ul></div><div></div><div><br>
<div>
Transport industry experience</div></div></div><div><br>
<div>
<div>Experience</div></div><br>
<div>
<ul><li>Customer service, communications, or transport operations experience</li>
<li>Experience in managing KPIs, CRM systems, and stakeholder relations</li>
<li>Background in working with government entities (e.g., RTA) is a plus</li></ul><br>
</div>
<div><div>Certification in customer experience or service excellence (e.g., CCXP)</div></div></div><div></div><div><br>
<div>
<div>Skills / Training</div></div><br>
<div>
<ul><li>Customer journey design</li>
<li>KPI &amp; SLA management</li>
<li>Problem-solving under pressure</li>
<li>Communication &amp; stakeholder engagement</li>
<li>Fluent in English.
</li>Fluent in Arabic<br>
<li>
</li></ul></div><div><div>Familiarity with RTA systems/processes</div></div></div></div></div></div><p></p>

Customer Experience Manager

Milele

<div>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
  </li>
  <li>
   Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
  </li>
  <li>
   Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
  </li>
  <li>
   Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
  </li>
  <li>
   Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
  </li>
  <li>
   Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
  </li>
  <li>
   Develop strategies to strengthen existing relationships and encourage repeat business.
  </li>
  <li>
   Analyze customer feedback and present insights to management for continuous improvement initiatives.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 2 to 3 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
  </li>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Strong communication and interpersonal abilities.
   </li>
   <li>
    Problem-solving mindset with a customer-first approach.
   </li>
   <li>
    Proficiency in CRM tools and Microsoft Office Suite.
   </li>
   <li>
    Ability to manage multiple tasks and prioritize effectively.
    <br/>
   </li>
  </ul>
  <li>
   Qualities:
  </li>
  <ul>
   <li>
    Professional, empathetic, and proactive attitude.
   </li>
   <li>
    Detail-oriented with strong organizational skills.
   </li>
   <li>
    Capable of building rapport and maintaining long-term professional relationships.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
</div>


Customer Experience Specialist

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
 <br/>
 <br/>
 This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
 <br/>
 <br/>
 You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
 <br/>
 <br/>
 <ul>
  <li>
   Develop a culture of continuous improvement and lean thinking
  </li>
  <li>
   Contribute to and facilitate Kaizen activities
  </li>
  <li>
   Help drive the implementation of Lean Standard Work and SOPs
  </li>
  <li>
   Train and support all levels in Kaizen activities
  </li>
  <li>
   Disseminate Lean Standard Work principles across teams
  </li>
  <li>
   Support and manage the UFG store implementation Agenda
  </li>
  <li>
   Take ownership for the LSC (Leadership Steering Committee)
  </li>
  <li>
   Coordinate and prioritise LSC process improvement activities and resources
  </li>
  <li>
   Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
  </li>
  <li>
   Standardize processes to Amazon and MENA/ECCF benchmark standards
  </li>
  <li>
   Maintain strong relationships with Process Owners and store 3P stakeholders
  </li>
  <li>
   The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 <br/>
 <br/>
 Strong communication skills (written and verbal).
 <br/>
 <br/>
 Proficiency in MS Excel.
 <br/>
 <br/>
 Ability travel to different stores within UAE.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Wide knowledge of change management and continuous improvement methodologies
  </li>
  <li>
   Demonstrable training and dissemination skills and experience
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Q-Express Documents Transport
 <br/>
 <br/>
 Job ID: A2968078
</div>


Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Explore 6976+ Customer experience consultant in Dubai this September. Find roles across top companies and apply now to boost your career.