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account manager

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culture marketing manager Jobs in Istanbul

culture marketing manager

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customer marketing coordinator

customer strategy manager

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

Passgage

<div>
 <p>
  Passgage, b&uuml;y&uuml;yen ekibine bir
  <strong>
   Customer Onboarding Manager
  </strong>
  ar&inodot;yor. 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  Passgage kimdir?
 </p>
 <p>
  Passgage, T&uuml;rkiye&rsquo;nin &ouml;nde gelen kurumlar&inodot;nda kullan&inodot;lan bir
  <strong>
   Employee SuperApp
  </strong>
  .
 </p>
 <p>
  Zaman Y&ouml;netimi (PDKS &amp; Ge&ccedil;i&scedil; Kontrol), &Ccedil;al&inodot;&scedil;an Ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;, &Scedil;irket &Idot;&ccedil;i &Idot;leti&scedil;im, Zimmet, Masraf, Avans, Onboarding ve daha bir&ccedil;ok &Idot;K/EX mod&uuml;l&uuml;n&uuml; tek bir deneyimde birle&scedil;tiriyoruz.
 </p>
 <p>
  Bug&uuml;n 160+ kurumsal &scedil;irket ve 150.000+ &ccedil;al&inodot;&scedil;an, her g&uuml;n i&scedil;ini Passgage &uuml;zerinden y&uuml;r&uuml;t&uuml;yor.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &Scedil;imdi bu b&uuml;y&uuml;meyi bir &uuml;st seviyeye ta&scedil;&inodot;mak i&ccedil;in, yeni kazand&inodot;&gbreve;&inodot;m&inodot;z m&uuml;&scedil;terileri kusursuz bir &scedil;ekilde canl&inodot;ya alan bir
  <strong>
   Customer Onboarding Manager
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Rol&uuml;n amac&inodot;
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sales ekibimiz yeni bir m&uuml;&scedil;teri kazand&inodot;ktan sonra, top sana ge&ccedil;iyor.
 </p>
 <p>
  Sen; m&uuml;&scedil;teriyi teknik ve operasyonel a&ccedil;&inodot;dan dinleyip, ihtiya&ccedil;lar&inodot;n&inodot; netle&scedil;tirip, entegrasyon ve konfig&uuml;rasyon s&uuml;recini koordine ederek Passgage&rsquo;i ba&scedil;ar&inodot;yla canl&inodot;ya al&inodot;yorsun.
 </p>
 <p>
  <br/>
 </p>
 <p>
  K&inodot;saca:
 </p>
 <p>
  &ldquo;Sat&inodot;&scedil;&inodot; kazan&inodot;lan her m&uuml;&scedil;terinin, sorunsuz ve tahmin edilebilir &scedil;ekilde Passgage&rsquo;e ge&ccedil;mesini sa&gbreve;layan ki&scedil;i&rdquo; olacaks&inodot;n.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ne yapacaks&inodot;n? (Sorumluluklar)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; Sales&rsquo;ten devralma (handover)
  </strong>
 </p>
 <p>
  &nbsp;- Sales Executive ekibinin kapatt&inodot;&gbreve;&inodot; f&inodot;rsatlar&inodot; yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; bir &scedil;ekilde devralmak
 </p>
 <p>
  &nbsp;- Kapsam (mod&uuml;ller), kullan&inodot;c&inodot; say&inodot;lar&inodot;, entegrasyon ihtiya&ccedil;lar&inodot;, verilen s&ouml;zler ve go-live hedeflerini netle&scedil;tirmek
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Ke&scedil;if &amp; &ccedil;&ouml;z&uuml;m tasar&inodot;m&inodot; (Solution Design)
  </strong>
 </p>
 <p>
  &nbsp;- M&uuml;&scedil;terinin &Idot;K, Operasyon, BT ekipleriyle toplant&inodot;lar yaparak s&uuml;re&ccedil;leri anlamak
 </p>
 <p>
  &nbsp;- PDKS, vardiya, izin, zimmet, masraf, intranet vb. s&uuml;re&ccedil;leri haritaland&inodot;rmak
 </p>
 <p>
  &nbsp;- &Idot;htiya&ccedil;lara g&ouml;re Passgage mod&uuml;llerini ve entegrasyonlar&inodot; tasarlamak
 </p>
 <p>
  &nbsp;- &Ccedil;&inodot;kt&inodot; olarak net bir &ldquo;Devreye Alma / Implementation Dok&uuml;man&inodot;&rdquo; &uuml;retmek
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Proje &amp; planlama
  </strong>
 </p>
 <p>
  &nbsp;- Her m&uuml;&scedil;teri i&ccedil;in ger&ccedil;ek&ccedil;i bir proje plan&inodot; ve timeline olu&scedil;turmak
 </p>
 <p>
  &nbsp;- &Idot;&ccedil; ekipleri (backend, mobil, entegrasyon, QA, support) ayn&inodot; sayfada tutmak
 </p>
 <p>
  &nbsp;- M&uuml;&scedil;teri taraf&inodot;nda tek muhataplarla (proje sorumlusu, sponsor) d&uuml;zenli ilerleme toplant&inodot;lar&inodot; yapmak
 </p>
 <p>
 </p>
 <p>
  <strong>
   &bull; Entegrasyon &amp; konfig&uuml;rasyon koordinasyonu
  </strong>
 </p>
 <p>
  &nbsp;- SAP, Nebim, HRWeb, Micro, Uyumsoft vb. sistemlerle entegrasyon s&uuml;recini teknik ekiple birlikte koordine etmek
 </p>
 <p>
  &nbsp;- Veri migrasyonu, kullan&inodot;c&inodot; import&rsquo;lar&inodot;, rol &amp; yetki kurgular&inodot;n&inodot;n net ve tutarl&inodot; olmas&inodot;n&inodot; sa&gbreve;lamak
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; Test, e&gbreve;itim ve go-live
  </strong>
 </p>
 <p>
  &nbsp;- Test senaryolar&inodot;n&inodot;n olu&scedil;turulmas&inodot;na katk&inodot; sunmak, UAT s&uuml;recini y&ouml;netmek
 </p>
 <p>
  &nbsp;- Admin / kullan&inodot;c&inodot; e&gbreve;itimlerini organize etmek (online veya onsite)
 </p>
 <p>
  &nbsp;- Canl&inodot;ya ge&ccedil;i&scedil; g&uuml;n&uuml; ve hemen sonras&inodot;nda &ldquo;hypercare&rdquo; d&ouml;nemini y&ouml;netmek
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &bull; CSM&rsquo;e sa&gbreve;l&inodot;kl&inodot; devir
  </strong>
 </p>
 <p>
  &nbsp;- Canl&inodot;ya al&inodot;nan m&uuml;&scedil;terinin durumunu, a&ccedil;&inodot;k maddelerini ve potansiyel geli&scedil;im alanlar&inodot;n&inodot; Customer Success ekibine temiz bir &scedil;ekilde devretmek
 </p>
 <p>
  &nbsp;- S&uuml;re&ccedil;leri dok&uuml;mante etmek, tekrarlanabilir best practice&rsquo;ler olu&scedil;turmak
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Kimleri ar&inodot;yoruz? (Nitelikler)
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; 3+ y&inodot;l deneyim:
 </p>
 <p>
  &nbsp;- B2B SaaS, HRTech, ERP, CRM, HCM, PDKS veya benzer bir alanda
 </p>
 <p>
  &nbsp;- Tercihen Implementation / Onboarding / Project Management / Consultant rol&uuml;nde &ccedil;al&inodot;&scedil;m&inodot;&scedil;
 </p>
 <ul>
  <li>
   M&uuml;&scedil;terilerle birebir ileti&scedil;imde g&uuml;&ccedil;l&uuml;, g&uuml;ven veren ve sakin bir duru&scedil;a sahip
  </li>
  <li>
   Teknik konulara ilgili; entegrasyon, API, SSO, veri yap&inodot;lar&inodot; gibi kavramlar&inodot; anlayacak ve teknik ekip ile m&uuml;&scedil;teri aras&inodot;nda sa&gbreve;l&inodot;kl&inodot; ileti&scedil;im kurabilecek d&uuml;zeyde teknik bilgi sahibi
  </li>
  <li>
   Proje y&ouml;netimi konusunda deneyimli; ayn&inodot; anda birden fazla m&uuml;&scedil;teri projesini organize edebilen, planlama ve takip s&uuml;re&ccedil;lerini sistematik &scedil;ekilde y&uuml;r&uuml;tebilen, riskleri &ouml;nceden tespit edip y&ouml;netebilen
  </li>
  <li>
   Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; T&uuml;rk&ccedil;e ileti&scedil;imi &ccedil;ok g&uuml;&ccedil;l&uuml;
  </li>
  <li>
   Dok&uuml;mantasyon, e-posta ve toplant&inodot; seviyesinde &Idot;ngilizce kullanabilen
  </li>
  <li>
   HRTech s&uuml;re&ccedil;lerine a&scedil;ina olan veya bu alanda kendini geli&scedil;tirmeye istekli
  </li>
  <li>
   Startup / scale-up k&uuml;lt&uuml;r&uuml;ne uyumlu; h&inodot;zl&inodot; tempoda &ccedil;al&inodot;&scedil;maya, de&gbreve;i&scedil;en &ouml;nceliklere ve y&uuml;ksek sorumluluk almaya a&ccedil;&inodot;k
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Art&inodot; +:
 </p>
 <p>
  &bull; HRIS / HCM implementasyonu yapm&inodot;&scedil; olmak&nbsp;&nbsp;
 </p>
 <p>
  &bull; SAP, Microsoft, Oracle, IFS, Nebim, Humanist, HRWeb, Logo, Mikro vb. &uuml;r&uuml;nlerle entegrasyon deneyimi&nbsp;&nbsp;
 </p>
 <p>
  &bull; IT / dan&inodot;&scedil;manl&inodot;k taraf&inodot;nda proje y&ouml;netimi ge&ccedil;mi&scedil;i&nbsp;&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Passgage&rsquo;de seni neler bekliyor?
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; T&uuml;rkiye&rsquo;de g&uuml;&ccedil;l&uuml; referanslara sahip, h&inodot;zla b&uuml;y&uuml;yen bir Employee SuperApp&rsquo;in merkezinde olma f&inodot;rsat&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; Y&uuml;z binlerce &ccedil;al&inodot;&scedil;an&inodot;n her g&uuml;n kulland&inodot;&gbreve;&inodot; bir &uuml;r&uuml;nde, g&ouml;r&uuml;nen ve &ouml;l&ccedil;&uuml;lebilen etki yaratma &scedil;ans&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; K&inodot;sa karar alma s&uuml;re&ccedil;leri, kurucularla &ccedil;ok yak&inodot;n &ccedil;al&inodot;&scedil;ma imk&acirc;n&inodot;&nbsp;&nbsp;
 </p>
 <p>
  &bull; Hybrid &ccedil;al&inodot;&scedil;ma modeli (&Idot;stanbul)&nbsp;&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Rol ve seviyene g&ouml;re:
 </p>
 <p>
  &nbsp;- Geli&scedil;im b&uuml;t&ccedil;eleri (e&gbreve;itim, konferans, kurs vb.)
 </p>
 <p>
  &nbsp;- Performansa ba&gbreve;l&inodot; prim / bonus yap&inodot;lar&inodot;
 </p>
 <p>
  &nbsp;- B&uuml;y&uuml;me ile birlikte daha geni&scedil; bir Implementation / Onboarding ekibi kurma ve liderlik etme f&inodot;rsat&inodot;
 </p>
 <p>
  <br/>
 </p>
 <p>
  ⸻
 </p>
 <p>
  <br/>
 </p>
 <p>
  Nas&inodot;l ba&scedil;vurabilirsin?
 </p>
 <p>
  <br/>
 </p>
 <p>
  LinkedIn &uuml;zerinden ba&scedil;vurunu b&inodot;rakman yeterli.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ba&scedil;vurunda k&inodot;saca &scedil;u soruya cevap verirsen bizim i&ccedil;in art&inodot; puan:
 </p>
 <p>
  &ldquo;Daha &ouml;nce devreye ald&inodot;&gbreve;&inodot;n en zor m&uuml;&scedil;teri / proje neydi ve onu ba&scedil;ar&inodot;l&inodot; k&inodot;lan 3 kritik hareketin ne oldu?&rdquo;
 </p>
</div>


Customer Onboarding Manager

BSH Ev Aletleri Türkiye

<div>
 <p>
  You think it is time for something different? Then you are at the right place ! You will be working in an exciting, international environment and contributing personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as;
 </p>
 <p>
  <br/>
 </p>
 <p>
  /Managing customer requests end-to-end
 </p>
 <p>
  /Monitoring performance reports and implementing improvements
 </p>
 <p>
  /Designing, updating, and ensuring compliance with request management processes
 </p>
 <p>
  /Overseeing daily team operations (workload planning, task assignment, performance tracking)
 </p>
 <p>
  /Ensuring effective cross-department communication
 </p>
 <p>
  /Preparing management reports and initiating improvement actions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  /3&ndash;5 years of call center operations experience
 </p>
 <p>
  /Proven team management and process improvement skills
 </p>
 <p>
  /Strong analytical and reporting abilities
 </p>
 <p>
  /Excellent communication and problem-solving skills
 </p>
 <p>
  /Proficiency in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Benefits
  </strong>
 </p>
 <p>
  / Flexible working hours schemes and diverse career opportunities
 </p>
 <p>
  / Individual development programs and international perspectives
 </p>
 <p>
  / Modern healthcare services
 </p>
 <p>
 </p>
</div>


Customer Demand Management Team Executive

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 &Scedil;irket hedefleri do&gbreve;rultusunda kendisine verilen PO1 sat&inodot;&scedil; hedeflerini ger&ccedil;ekle&scedil;tirmek, m&uuml;&scedil;teri ve &scedil;irket beklentileri do&gbreve;rultusunda hizmet vererek uzun d&ouml;nemli m&uuml;&scedil;teri ili&scedil;kileri geli&scedil;tirmek
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PO1 OT Sat&inodot;&scedil; &Scedil;efi taraf&inodot;ndan iletilecek sat&inodot;&scedil; hedefleri, g&uuml;ncel &ouml;ncelikler ve di&gbreve;er &ouml;nemli g&uuml;ncel konular &ccedil;er&ccedil;evesinde saha haz&inodot;rl&inodot;&gbreve;&inodot; yapmak
  </li>
  <li>
   Lokal zincir ma&gbreve;azalarda PO1 OT Sat&inodot;&scedil; &Scedil;efi bilgisi ve y&ouml;nlendirmesiyle m&uuml;&scedil;teri g&ouml;r&uuml;&scedil;meleri yaparak m&uuml;&scedil;terileri y&ouml;nlendirmek (yeni &uuml;r&uuml;nleri listeletmek, raf paylar&inodot;n&inodot; Pazar pay&inodot; do&gbreve;rultusunda ger&ccedil;ekle&scedil;tirmek vb.) ve y&ouml;netmek
  </li>
  <li>
   PepsiCo&rsquo;nun belirledi&gbreve;i standartlar ve rut plan&inodot; do&gbreve;rultusunda, g&uuml;nl&uuml;k m&uuml;&scedil;teri ziyaretlerini ziyaret ad&inodot;mlar&inodot;nda belirlenen &scedil;ekilde d&uuml;zenli ve zaman&inodot;nda ger&ccedil;ekle&scedil;tirmek
  </li>
  <li>
   Yiyecek ve &Idot;&ccedil;ecek &uuml;r&uuml;nleri i&ccedil;in sipari&scedil; miktarlar&inodot;n&inodot; belirleyerek m&uuml;&scedil;teriyi etkin bir &scedil;ekilde y&ouml;nlendirmek
  </li>
  <li>
   Yiyecek ve &Idot;&ccedil;ecek t&uuml;m &uuml;r&uuml;nlerin m&uuml;&scedil;terilerde bulunmas&inodot;n&inodot; sa&gbreve;layacak &scedil;ekilde, yeterli miktar ve &ccedil;e&scedil;itte g&uuml;nl&uuml;k olarak y&uuml;kleme almak
  </li>
  <li>
   Stok seviyelerini takip ederek kontrol alt&inodot;nda tutulmas&inodot;n&inodot; sa&gbreve;lamak
  </li>
  <li>
   M&uuml;&scedil;teri noktalar&inodot;nda detayl&inodot; inceleme yaparak b&ouml;lgesindeki geli&scedil;im ve verimlilik f&inodot;rsatlar&inodot;n&inodot; de&gbreve;erlendirip, b&uuml;y&uuml;meye ve karl&inodot;l&inodot;&gbreve;a katk&inodot;da bulunmak
  </li>
  <li>
   M&uuml;&scedil;teri ziyaretleri ve sat&inodot;&scedil; aktivitesi s&inodot;ras&inodot;nda &scedil;irket kriterleri ve hedefleri do&gbreve;rultusunda ma&gbreve;aza uygulama standartlar&inodot;n&inodot;n (da&gbreve;&inodot;t&inodot;m, alan, yer, g&ouml;r&uuml;n&uuml;&scedil;, &ccedil;e&scedil;it, g&uuml;ncel promosyon, POP malzemeleri, tazelik, servis) uygulamas&inodot;n&inodot; yapmak
  </li>
  <li>
   Kal&inodot;c&inodot; ek te&scedil;hir a&ccedil;mak, Insert ve aktivite zamanlar&inodot;nda inserteki &uuml;r&uuml;nlere te&scedil;hir a&ccedil;t&inodot;rmak
  </li>
  <li>
   Sorumlu oldu&gbreve;u sat&inodot;&scedil; s&uuml;re&ccedil;leri ile ilgili g&uuml;n sonu idari i&scedil;leri tamamlamak
  </li>
  <li>
   G&uuml;nl&uuml;k, haftal&inodot;k ve ayl&inodot;k hedef takibini PO1 Sat&inodot;&scedil; &Scedil;efi ile birlikte d&uuml;zenli olarak yapmak
  </li>
  <li>
   M&uuml;&scedil;teri hesap bilgilerini kontrol etmek ve gerekli durumlarda tahsilat yapmak
  </li>
  <li>
   Kendisine zimmetlenen &uuml;r&uuml;n, k&inodot;ymetli evrak, ara&ccedil; ve cihazlar&inodot; kanuni prosed&uuml;rlere ve kullan&inodot;m prosed&uuml;rlerine g&ouml;re kullanmak ve korumak
  </li>
  <li>
   Depo y&uuml;kleme d&uuml;zenine ve kurallar&inodot;na uygun hareket etmek (Presell rutunda da&gbreve;&inodot;t&inodot;c&inodot;s&inodot;n&inodot; y&ouml;nlendirmek ve mal takibini yapmak)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lise mezunu olmas&inodot;
  </li>
  <li>
   Askerli&gbreve;ini tamamlam&inodot;&scedil;/muaf olmas&inodot; (Erkek &ccedil;al&inodot;&scedil;anlar i&ccedil;in)
  </li>
  <li>
   Minimum B s&inodot;n&inodot;f&inodot; ehliyete sahip olmas&inodot; ve aktif ara&ccedil; kullanabilmesi
  </li>
  <li>
   Tercihen h&inodot;zl&inodot; t&uuml;ketim sekt&ouml;r&uuml;nde sat&inodot;&scedil; tecr&uuml;besinin olmas&inodot;
  </li>
  <li>
   Temel analitik becerilere sahip
  </li>
  <li>
   Ki&scedil;ileraras&inodot; ili&scedil;kileri iyi olan ve ileti&scedil;im becerileri geli&scedil;mi&scedil;
  </li>
  <li>
   Hedef ve sonu&ccedil; odakl&inodot;
  </li>
 </ul>
</div>


Organize Ticaret Müşteri Temsilcisi

Givaudan

<p></p><div><div><div><div><div><div><div><p>Step into our world of creativity and joy!<br>
</p></div></div></div></div></div></div><div></div><div><div><div><div><p>Key Account Manager
</p></div></div></div></div><div><div><div><div><div>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There&rsquo;s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.</div><br>
<div></div>
<div><b>
KEY ACCOUNT MANAGER for Givaudan Flavours Turkey &ndash; Your future position?</b></div><br>
<div></div>
<div>
Are you aiming at working as a KEY ACCOUNT MANAGER and be strategic partner to food and beverage companies and together with local marketing and technical teams co-developing consumer preferred solutions in a highly dynamic space with offerings spanning from classical flavours to taste solutions?</div><br>
<div></div>
<div>
As KEY ACCCOUNT MANAGER you will drive business results and budgets by enabling the right focus through strategy and account development plans and their execution in the market place.</div><br>
<div></div>
<div>
</div><div><b>It means:</b></div><br>
<div></div>
<ul><li>You will develop together with Country Commercial Director and local Marketing and Technical teams your key account strategies and development plans</li></ul><br>
<div></div>
<ul><li>You will be accountable for the successful implementation of your account strategies to deliver sustainable business and market share growth as well as delivering on budget targets in systematic fashion</li></ul>
<ul><li>You will drive customer centric thinking and taking the customer&rsquo;s perspective in wider organisation; ensure freshness in thinking and inspiration in organisation, linking with other functions and driving best services and practises</li></ul>
<ul><li>You will develop close relationship with customers on country and regional level. You will adapt and deploy global and regional promotions, capabilities and innovation according to local needs, driving customer value &amp; sales through winning customer briefs. You will act fast on emerging business opportunities through customer-relevant value propositions.
</li></ul><div>This role will be based in our Istanbul office.</div><br>
<div></div>
<div>
</div><div><b>Sound intriguing?</b></div><br>
<div></div>
<div>
It could well be your perfect opportunity if you have a true passion for food and beverages, love staying ahead of the curve and relish being a true expert in your field. As well as the ability to translate the needs of our local (and international) FMCG customers into strategy and execution.</div><br>
<div></div>
<div><b>
You?</b></div><br>
<div></div>
<div>
Are you a strategic, creative thinker and at the same time analytical, methodical and disciplined with a deep passion for customers &amp; consumers and food &amp; beverages?
</div><div>Are you passionate about food, flavours and other taste ingredients?
</div><div>Are you a proactive self-starter with good influencing and leadership skills?</div><br>
<div>
</div><div>Then come join us &ndash; and impact your world!</div><br>
<div></div>
<div><b>
Your professional profile requirements includes:</b></div><br>
<div></div>
<ul>
<li>At least BA degree in Food Technology, Economy or Marketing / Business Administration with a proven affinity for the food industry
</li><li>At least 5 - 10 years of account management in B2B beverages or in food, solid understanding of account management, strategy and execution including building value propositions</li>
<li>In-depth knowledge of customer(s), strategies, initiatives, commercial needs and product launch processes, extensive knowledge of competitor activity</li>
<li>Customer-focused and results-driven attitude
</li><li>Ability to set priorities and negotiate effectively</li>
<li>Team player, experienced in working in multidisciplinary teams in a global matrix environment
</li><li>Fluency in English</li>
<li>Willingness to travel (50%)</li></ul><br>
<div></div>
<div><b>
Our Benefits:</b></div><br>
<div></div>
<ul>
<li>Health insurance and family coverage</li>
<li>Pension Savings Plan</li>
<li>Life and Travel Insurance</li>
<li>Meal allowance</li>
<li>Company car</li>
<li>Home office one day per week</li></ul><br>
<div></div>
<div>At Givaudan, you contribute to delightful taste and scent experiences that touch people&rsquo;s lives.<br>
You work within an inspiring teamwork culture &ndash; where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.<br>
Every essence of you enriches our world.<br>
Diversity drives innovation and creates closer connections with our employees, customers and partners.<br>
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.</div>
</div></div></div></div><div><div><div><div><b>Remote working: </b>On-site</div></div></div></div></div><p></p>

Key Account Manager

Odeabank

<div>
 <p>
  <strong>
   We are looking for an Odealist to create value together!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
  <strong>
   learning, growing, and creating value.
  </strong>
 </p>
 <p>
  We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Can You Expect?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    A culture that supports your development:
   </strong>
   Training, mentoring, and continuous learning opportunities
  </li>
  <li>
   <strong>
    Working model:
   </strong>
   A hybrid environment that offers both productivity and balance
  </li>
  <li>
   <strong>
    Inclusive team structure:
   </strong>
   An organizational culture shaped by openness, respect, authenticity, and enthusiasm
  </li>
  <li>
   <strong>
    Sustainable vision:
   </strong>
   Commitment to gender equality, diversity, and sustainability
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a strategic, innovative, and driven
  <strong>
   SME Segment Assistant Manager
  </strong>
  with a focus on
  <strong>
   Service Model Design
  </strong>
  . This role is pivotal in shaping and optimizing the service model for the SME (Small and Medium Enterprises) segment, ensuring that our offerings are tailored to meet the unique needs of SME clients. In addition to segment management, you will design and implement effective service models that enhance customer satisfaction, improve operational efficiency, and drive business growth.
 </p>
 <p>
  As an
  <strong>
   SME Segment Assistant Manager
  </strong>
  , you will lead the development of customer-centric services, integrating the latest trends, tools, and data-driven insights to deliver a service experience that truly resonates with SMEs. You will manage cross-functional teams, design end-to-end service processes, and be responsible for aligning the service model with the overall strategic goals of the bank.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Service Model Design &amp; Optimization
   </strong>
   : Lead the design and continuous improvement of the service model for the SME segment, ensuring it is customer-centric, efficient, and scalable. Create processes that deliver exceptional value to SME customers, focusing on personalization, ease of use, and operational excellence.
  </li>
  <li>
   <strong>
    SME Segment Strategy
   </strong>
   : Develop and execute a clear and effective strategy for the SME segment, ensuring the service model aligns with broader bank objectives. Understand and analyze SME customer needs and behaviors to design services that provide tangible value and differentiate the bank in the market.
  </li>
  <li>
   <strong>
    Customer Journey Mapping
   </strong>
   : Define and optimize the SME customer journey, ensuring all touchpoints are seamless and provide an excellent customer experience. Identify pain points in the journey and implement solutions to improve customer satisfaction and service delivery.
  </li>
  <li>
   <strong>
    Cross-Functional Collaboration
   </strong>
   : Work closely with product development, sales, marketing, and operations teams to ensure the service model is integrated across all functions and aligned with customer expectations. Foster collaboration to ensure consistent and high-quality service delivery at every stage of the customer lifecycle.
  </li>
  <li>
   <strong>
    Data-Driven Service Design
   </strong>
   : Use customer insights, feedback, and CRM data to inform service model design decisions. Implement strategies that respond to customer needs and behaviors, improving customer satisfaction, retention, and lifetime value.
  </li>
  <li>
   <strong>
    End-to-End Service Process Management
   </strong>
   : Manage the design, implementation, and optimization of end-to-end service processes, from initial customer contact through to ongoing account management and support. Ensure processes are efficient, scalable, and align with the SME customer&rsquo;s needs.
  </li>
  <li>
   <strong>
    Leadership &amp; Team Coordination
   </strong>
   : Lead and motivate cross-functional teams to execute service model strategies effectively. Provide guidance, mentorship, and support to team members to ensure the smooth delivery of customer services.
  </li>
  <li>
   <strong>
    Service Model Metrics &amp; Reporting
   </strong>
   : Develop and track KPIs related to service model performance (e.g., customer satisfaction, operational efficiency, retention rates). Use data to continuously refine and improve the service model.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Experience
   </strong>
   : Minimum of 5 years of experience in segment management, service design, or customer experience management, ideally within the banking or financial services sector. Experience in
   <strong>
    SME segment
   </strong>
   strategy and
   <strong>
    service model design
   </strong>
   is highly preferred.
  </li>
  <li>
   <strong>
    Service Design Expertise
   </strong>
   : Strong experience in designing, implementing, and optimizing service models that enhance customer experiences, especially for small and medium-sized businesses.
  </li>
  <li>
   <strong>
    Customer-Centric Approach
   </strong>
   : Deep understanding of SME customer needs, behaviors, and pain points, and the ability to design services that address those needs effectively.
  </li>
  <li>
   <strong>
    Analytical &amp; Data-Driven
   </strong>
   : Strong ability to analyze customer data, feedback, and behavior to inform service design decisions.
  </li>
  <li>
   <strong>
    Leadership
   </strong>
   : Proven leadership skills with the ability to manage and motivate cross-functional teams to execute on service model strategies. Ability to align multiple stakeholders and drive results.
  </li>
  <li>
   <strong>
    Process Management
   </strong>
   : Experience in managing complex service processes, ensuring efficiency, scalability, and continuous improvement.
  </li>
  <li>
   <strong>
    Problem-Solving
   </strong>
   : Ability to identify challenges within the service model and develop effective solutions to improve both customer satisfaction and operational performance.
  </li>
  <li>
   <strong>
    Communication
   </strong>
   : Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ideal Candidate Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A strategic thinker with a deep understanding of
   <strong>
    SME customer needs
   </strong>
   and a passion for designing service models that deliver exceptional customer experiences.
  </li>
  <li>
   Comfortable managing both the high-level strategy and the operational details of service model design and implementation.
  </li>
  <li>
   Data-driven and customer-focused, with a strong ability to turn insights into action that improves the SME customer experience and drives business growth.
  </li>
  <li>
   Experienced in designing and optimizing service processes, ensuring they are customer-centric, efficient, and scalable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Odeabank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Innovative business model focused on investment and technology
  </li>
  <li>
   Odealist teams shaping not only today but also the future
  </li>
  <li>
   Corporate discount agreements with O'Deal
  </li>
  <li>
   Social events, clubs, and employee communities
  </li>
  <li>
   Special occasion celebrations
  </li>
  <li>
   Recognition and reward mechanisms that regularly highlight achievements
  </li>
  <li>
   Well-being seminars
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to grow in an Odealist culture
  </strong>
  , complete your application now and join us on our journey! 💫
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
  </em>
 </p>
 <p>
  <em>
   The offer process begins for candidates who successfully complete all stages.
  </em>
 </p>
 <p>
  <em>
   **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
  </em>
 </p>
 <p>
  <em>
   Detailed information can be found at
   <u>
    Odeabank Personal Data Protection Disclosure Text.
   </u>
  </em>
 </p>
 <p>
 </p>
</div>


SME Segment Assistant Manager

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Organize Ticaret Müşteri Temsilcisi

Organize Ticaret Müşteri Temsilcisi

Key Account Manager

SME Segment Assistant Manager