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customer success account manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

Basamh Group

<div>
 <p>
  <strong>
   Description:
  </strong>
 </p>
 <p>
  At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we&rsquo;ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.
 </p>
 <p>
  Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  To develop, execute, and coordinate sales activities within assigned Key Accounts to achieve the strategic goals of the channel, contribute to overall Retail sales targets, and ensure alignment with the Company&rsquo;s strategies. This role spans three levels&mdash;Assistant Key Account Manager, Key Account Manager, and Senior Key Account Manager&mdash;and reports to either the RSM or the National Account Senior Manager, depending on the account being managed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Achieve monthly and annual sales targets for assigned Key Accounts as per the Company&rsquo;s policies and objectives, ensuring alignment with role-level.
  </li>
  <li>
   Meet monthly collection targets for assigned accounts, ensuring no outstanding amounts beyond agreed payment terms, as per the company&rsquo;s collection policy.
  </li>
  <li>
   Prepare and submit accurate reconciliation reports, including annual reconciliations, ensuring compliance with policies and up-to-date figures.
  </li>
  <li>
   Develop strategic plans to achieve sales targets by customer and category group, aligned with the channel&rsquo;s share of overall sales targets and Company strategies.
  </li>
  <li>
   Build a comprehensive coverage plan to ensure 100% customer reach and meet distribution targets across assigned accounts and regions.
  </li>
  <li>
   Lead or support (based on role level) the preparation, negotiation, and execution of contracts and Business Development Agreements (BDAs) with assigned customers, achieving optimal terms and full implementation.
  </li>
  <li>
   Collaborate with internal departments, including Trade Marketing, Supply Chain, and Finance, to enhance channel operations and drive sales growth within assigned Key Accounts.
  </li>
  <li>
   Develop and manage customer-specific budgets and forecasts, ensuring sales goals and profit objectives are achieved for the assigned Key Accounts.
  </li>
  <li>
   Conduct investigations and provide actionable recommendations in cases of operational challenges or incidents, ensuring swift resolution.
  </li>
 </ul>
 <p>
  Analyze sales performance, prepare forecasts, and recommend account-specific goals to align with regional and channel targets.
 </p>
 <ul>
  <li>
   Collaborate in the development and execution of the Division&rsquo;s ABCs and OKRs, ensuring alignment with other Functions' leadership.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Develop plans for respective functions/teams, providing inputs that align with and support the Division&rsquo;s goals and objectives.
  </li>
  <li>
   Delegate tactical responsibilities to emerging leaders within the Division, enhancing succession planning.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure goal achievement and take corrective actions when necessary.
  </li>
  <li>
   Set clear performance objectives, offer necessary support, and regularly evaluate and provide feedback to direct reports for continuous development.
  </li>
  <li>
   Actively participate in the identification and recruitment of key talent for the function.
  </li>
  <li>
   Provide clear direction, prioritize tasks, delegate responsibilities, and monitor workflow.
  </li>
  <li>
   Create opportunities for team members to contribute to improvement, innovation, and knowledge-sharing initiatives.
  </li>
  <li>
   Own the budgeting cycle and proactively contribute to the budgeting process.
  </li>
  <li>
   Manage departments effectively within budget, providing accurate reports on progress and challenges encountered.
  </li>
  <li>
   Formulate strategies that drive positive financial impact while mitigating financial and operational risks.
  </li>
  <li>
   Adhere to all relevant policies, procedures, and processes, ensuring consistent and controlled execution of daily tasks.
  </li>
  <li>
   Contribute to identifying opportunities for continuous improvement in processes and practices to enhance operational effectiveness.
  </li>
  <li>
   Foster a high-performance work environment and actively promote company values.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Requirements:
  </strong>
 </p>
 <ul>
  <li>
   4 - 6 years of relevant experience.
  </li>
  <li>
   A bachelor&rsquo;s degree in a relevant field is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working Environment:
  </strong>
 </p>
 <p>
  At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
 </p>
</div>


Key Account Manager

Sealy Mattress Middle East

<div><p>Sealy Mattress Middle East is excited to announce a vacancy for the position of Sales Account Manager. As a reputable leader in the bedding industry and a licensee of Sealy Inc. in the MENA region, we are dedicated to providing high-quality mattress solutions backed by years of innovation. The Sales Account Manager will be responsible for managing existing client accounts while striving to develop new business opportunities. This role involves building strong customer relationships, understanding client needs, and ensuring customer satisfaction while achieving sales targets. The ideal candidate will possess a keen understanding of the consumer goods market, particularly in the bedding sector, and have a demonstrated ability to maintain and grow revenue from assigned accounts. If you are passionate about sales, a people person, and ready to enhance your career at a dynamic company, we encourage you to apply!</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Manage a portfolio of existing accounts and develop new business opportunities to meet sales goals.</li>
<li>Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.</li>
<li>Conduct regular business reviews and provide insights to clients concerning market trends and opportunities.</li>
<li>Collaborate with the sales team and other departments to align client needs with product offerings.</li>
<li>Monitor sales performance of accounts and report on progress to senior management.</li>
<li>Negotiate contracts and agreements with clients to solidify partnerships.</li>
<li>Stay updated on industry trends and competitor activities to ensure a competitive edge.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's degree in Business Administration, Sales, Marketing, or a related field.</li>
<li>A minimum of 4 years of experience in account management or sales within the consumer goods or bedding industry.</li>
<li>Strong relationship-building skills with a focus on customer satisfaction.</li>
<li>Proven track record of achieving sales targets and managing multiple accounts.</li>
<li>Excellent communication, negotiation, and problem-solving abilities.</li>
<li>Proficiency in CRM systems and sales management software.</li>
<li>Understanding of market dynamics within the MENA region.</li>
<li>Male.</li>
<li>30 to 40 years old.</li>
<li>Saudi, Egyptian or Lebanese national.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Sales Account Manager

ZenHR

<div>
 <p>
  <span>
   We&rsquo;re looking for a passionate and motivated
  </span>
  <strong>
   Account Executive
  </strong>
  <span>
   to join our team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.
  </span>
 </p>
 <p>
  <span>
   As an Account Executive at ZenHR, you will be responsible for acquiring new businesses in the SME sector through the entire sales cycle, from prospecting potential clients, meeting and pitching products to closing deals, and providing post-sales customer service.
  </span>
 </p>
 <p>
  <strong>
   Who we are:
  </strong>
 </p>
 <p>
  <span>
   At ZenHR, our passion is delighting customers! We are an award-winning, cloud-based HRMS that supports the entire HR value chain, from the &ldquo;acquire&rdquo; to the &ldquo;retire&rdquo; stage. Our team is made up of young, passionate people committed to providing cutting-edge technology and constantly researching and implementing new HR trends that cater to employers in the MENA region.
  </span>
 </p>
 <p>
  <span>
   Obstacles don&rsquo;t faze us; we see them as opportunities. We challenge the status quo and work to improve the HR landscape in our region. If you&rsquo;re excited to make an impact in the HR world, ZenHR is the place for you!
  </span>
 </p>
 <p>
  <span>
   Our people are the heart of our culture. We&rsquo;re committed to diversity and inclusion, and we take pride in ensuring equal employment opportunities for all. Our hiring process is designed to attract and retain A-players from diverse backgrounds to help drive our success.
  </span>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <br/>
  <li>
   <span>
    Flexible working hours and remote/work-from-home option
   </span>
  </li>
  <br/>
  <li>
   <span>
    Health insurance coverage from day one at ZenHR
   </span>
  </li>
  <br/>
  <li>
   <span>
    Access to online and in-person Mental Health sessions
   </span>
  </li>
  <br/>
  <li>
   <span>
    A Zen work atmosphere
   </span>
  </li>
  <br/>
  <li>
   <span>
    Great culture and amazing people to work with and learn from
   </span>
  </li>
  <br/>
 </ul>
 <p>
  <strong>
   The Job - Account Executive
  </strong>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <ul>
  <br/>
  <li>
   <span>
    Manage the entire sales cycle from finding clients to securing deals.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Discover new sales opportunities through networking and create long-term partnerships.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Build strong client relationships through regular engagement and face-to-face meetings.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Manage industry events and user groups to generate market interest.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Engage with customers at every level of the sales cycle, from account planning, through deal development to the close of business.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Remain in frequent contact with clients to better understand their needs.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Respond to complaints and resolve issues, aiming at customer contentment and the preservation of the company&rsquo;s reputation.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Negotiate agreements and keep records of sales.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Design detailed business plans for attaining goals and quotas.
   </span>
  </li>
  <br/>
  <li>
   <span>
    Present products and solutions to prospective clients.
   </span>
  </li>
  <br/>
 </ul>
 <p>
  <strong>
   Who you are:
  </strong>
 </p>
 <ul>
  <br/>
  <li>
   <span>
    A bachelor's in business administration, marketing, or any related field is required
   </span>
  </li>
  <br/>
  <li>
   <span>
    Proven 1-3 years of experience as an Account Executive or in other sales/customer service roles
   </span>
  </li>
  <br/>
  <li>
   <span>
    Excellent Arabic and English language skills
   </span>
  </li>
 </ul>
</div>


Account Executive

Cisco

<div>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 Does selling Industrial IoT excite you? Are you an experienced sales professional wanting to be part of an industry-leading solution sales team at the world&rsquo;s top Industrial IoT technology provider? As an Industrial IoT Account Executive, you will play a key role on the Cisco sales team, selling innovative end-to-end solutions to our customers. Your role will be selling our Industrial IoT Portfolio to new and existing Cisco accounts across the Kingdom of Saudi Arabia.
 <br/>
 <br/>
 <strong>
  Who You'll Work With
  <br/>
  <br/>
 </strong>
 As an Industrial IoT Account Executive within Cisco's Global Specialists team, you will lead the sales motion by working collaboratively with Cisco account teams, channel partners, and end customers to grow Industrial IoT sales revenue. You will also work closely with Cisco&rsquo;s product management, industry solutions teams and other stakeholders to drive strategy and deliver results.
 <br/>
 <br/>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 Are you a sales hunter? Do you love a challenge and want to drive technology innovation globally? Are you a thinker, a creator, a hunter, a leader, a maker? Does connecting everything - from things to systems to people &ndash; for the betterment of the planet excite you? Are you a quota carrying overachiever who consistently delivers against your forecast and goals? Is landing a new customer and closing the big deal what you wake up for every day? Do you want to be part of an amazing, high-energy, rapidly growing business at Cisco?
 <br/>
 <br/>
 If the questions above get you excited, you have a deep sales background with strong solutions/product positioning expertise and exceptional closing skills, a positive, hard-working attitude, and you enjoy and celebrate success as a team-player, then Cisco Industrial IoT Sales is where you belong.
 <br/>
 <br/>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in managing large, complex technology sales requiring C-level support for strategic customers in the Kingdom of Saudi Arabia.
  </li>
  <li>
   Strong background in identifying, developing, and closing sales opportunities with new and existing customers.
  </li>
  <li>
   Carried and consistently met/exceeded your sales quotas.
  </li>
  <li>
   Solution sales mindset focused on enabling customer business outcomes through technology.
  </li>
  <li>
   Ability to learn new technologies and effectively convey value and differentiation in sales messaging.
  </li>
  <li>
   Comfortable presenting to large audiences, including technologists, thought leaders, and industry professionals.
  </li>
  <li>
   Experience selling networking, wireless, security, cloud, and analytics to OT stakeholders.
  </li>
  <li>
   Proven track record using opportunity qualification frameworks (e.g., MEDDPICC).
  </li>
  <li>
   Cross-industry experience in selling to IT and OT stakeholders across the Manufacturing, Energy (Power Utilities and Oil &amp; Gas), and Transportation sectors.
  </li>
  <li>
   Skilled in providing accurate sales forecasts, planning, and conducting regular business reviews.
  </li>
  <li>
   Experience in overlay sales roles, helping account teams to build relationships with IT and OT stakeholders, focusing on customer success and business outcomes.
  </li>
  <li>
   Experience selling through OT channel partners and system integrators.
  </li>
  <li>
   Capable of selling remotely or in-person, with up to 50% travel.
  </li>
  <li>
   Fluent in Arabic language
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Industrial/OT expert who has worked for 5+ years selling industrial hardware and software platforms.
  </li>
  <li>
   Direct sales/account management experience at Cisco, or one of our partners or competitors.
  </li>
  <li>
   Strong working knowledge of the industrial networking and cyber security market.
  </li>
  <li>
   Experience working in multi-cultural environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Cisco
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <br/>
   <br/>
  </li>
 </ul>
 We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren&rsquo;t afraid to change the way the world works, lives, plays and learns.
 <br/>
 <br/>
 We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. Do you have tattoos? It&rsquo;s totally cool to show off your ink! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. Be you, be with us! #WeAreCisco
 <br/>
 <br/>
 Cisco is an equal opportunity employer.
</div>


Account Executive - Industrial IoT

Ingram Micro

<div><p><b>It's fun to work in a company where people truly BELIEVE in what they're doing!
</b></p><p></p><p>Job Description:
</p><h2 class="jobSectionHeader"><b>Is your career hitting target?
</b></h2><p>Join us at Ingram Micro and become a key player in shaping the future of cybersecurity. We&rsquo;ll make you our key account.
</p><div></div><h2 class="jobSectionHeader"><b>Who we are
</b></h2><p>Accelerate your career. Join the organization that's driving the world's technology and shape the future.
</p><p>Ingram Micro is a global leader in cybersecurity, empowering organizations to protect their digital assets and stay ahead of evolving threats. With a presence in over 65 countries and a commitment to innovation, we deliver cutting-edge solutions that secure cloud environments, endpoints, networks, and data. Learn more at
</p><p>Come join our team where you&rsquo;ll make technology happen in surprising ways. Let&rsquo;s shape tomorrow&mdash;it&rsquo;ll be a fun journey.
</p><div></div><div><h2 class="jobSectionHeader"><b>How our team works
</b></h2><p>As part of our Technical Sales Engineering team, you&rsquo;ll collaborate with Sales, Product Management, and Channel Partners to deliver tailored cybersecurity solutions that meet customer needs. You&rsquo;ll play a strategic role in driving product adoption, enabling partner success, and ensuring customer satisfaction across diverse industries.
</p><p>Together, we make it happen.
</p><div></div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do
</b></h2><p>As a Technical Sales Engineer, you&rsquo;ll play a critical role in positioning Trend Micro&rsquo;s cybersecurity solutions to meet customer needs and drive business success.
</p><ul><li><p>Collaborate with sales teams to develop and present tailored cybersecurity solutions
</p></li><li><p>Deliver engaging product demonstrations and manage Proof of Concepts (POCs)
</p></li><li><p>Design technical solutions that address complex customer requirements
</p></li><li><p>Build and maintain relationships with customers and partners through training and enablement
</p></li><li><p>Stay current on cybersecurity trends and become a subject matter expert on Trend Micro products
</p></li></ul><div></div><h2 class="jobSectionHeader"><b>What you bring to the role
</b></h2><ul><li><p>Experience in cybersecurity concepts such as Zero Trust, SASE, and SOC operations
</p></li><li><p>Familiarity with public cloud platforms like AWS and Azure
</p></li><li><p>Strong verbal and written communication skills to present technical information clearly
</p></li><li><p>Excellent analytical and problem-solving abilities
</p></li><li><p>Experience in delivering technical training and public speaking
</p></li></ul><div></div><h2 class="jobSectionHeader"><b>Your growth with us
</b></h2><p>Joining Ingram Micro means becoming part of a global leader in IT distribution. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of digital security.
</p><p>Let&rsquo;s shape tomorrow together.</p></div></div>

Presales Engineer - Trendmicro

Evostel (Previously AQESA)

<div>
 <p>
  A Sales Engineer purpose is to effectively develop and execute sales of Electrical and Automation products, solutions, and services in assigned accounts. He is responsible for analyzing the customer&rsquo;s needs with respect to our product offerings and purpose solutions to the customers to help them to achieve their objectives.
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   Main Job Responsibilities
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  Policies &amp; Procedures
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   Follow all company policies and procedures as well as Saudi Government laws.
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   Proactive in answering telephone / acknowledge customers/ teams calls.
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   Effectively prepare for meetings and/or presentations and provide relevant input to line manager.
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   Ensure customers have been served on time.
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   Recommend improvements to departmental policy and support in the implementation of procedures and controls.
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   Ensure proper implementation and control of group policies and procedures
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  Quotation to Order and Collection Management
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   Develop and maintain strong relationships with key clients to ensure their needs are met while identifying new business opportunities.
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   Present products to clients and senior management including sales forecast and account status.
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   Develop a thorough understanding of the competitive landscape and market environment to assist in strategic planning for account retention and growth.
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   Maintain the supplier database of contact person for securing quotation and mapping of product to supplier for immediate decision making on RFQ received for evaluation
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   Assist in evaluation of customer requirement from customer Bid package or RFQ, in coordination with Team Leader / Area Sales Manager / Sales Support Engineer.
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   Identify commercial documents needed in RFQ (Bid bond etc.) and other hidden cost factors in project/RFQ for discussion with stakeholders
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   Work out BID packages and communicate with customers and vendors to close technical queries before and after BID.
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   Prepare LOA for approval, quotation (Technical &amp; Commercial) with all necessary supporting documents helpful for user to review and evaluate the quotation.
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   Propose most suitable product to from EVOSTEL stocks and participate in pricing from vendor price lists, web shops or portals directly
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   Collaborate with other EVOSTEL teams (Commercial, sales and finance etc.) for their inputs (payment terms, invoicing etc.) or documents (if acceptable) for readiness before BCD.
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   Review of customer orders to ascertain the accuracy of BOM, the part numbers, scope of supplies/works, payment terms as well as other terms and conditions.
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   Assist in preparation and submission of final dossiers (user Manual, drawings, Test Certificates etc.) to get acceptance of delivered materials/ services and help customer to close the orders for processing AQESA payments
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   Assist in preparation of technical submittals including final dossiers as per customer standards.
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  Procure to Pay
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   Float RFQs&rsquo; and hold discussion with suppliers for technical clarification with commercial terms and conditions.
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   Assist sales support team in Procure of materials / services needed from vendors, plan execution of customer orders, monitors the progress of EVOSTEL POs with vendors.
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   Assist Sales support team in Finalizing vendor POs and ensure that the acknowledgments are available.
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   Assist Sales support team in Prepare item code in the system, set terms of delivery and input the PO for end-to-end approval from all stakeholders.
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   Lead sales support engineer to Ensure coordination with suppliers for timely delivery and terms and conditions are in-line with agreed commercial terms.
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   Liaise with finance to meet pay advance payments and/or issue bank guarantees or LCs
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   Liaise with logistics team to provide shipping status report for all standard purchase orders
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  Delivery Management
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   Manage and assist sales support team in Coordinate for fabrication / manufacturing, transportation, and clearance of shipment (if importing), receiving of ordered materials in EVOSTEL warehouse, creating the delivery documents, transportation of materials to customer facility and delivery of invoice.
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  Master Data and Data Entry Accuracy
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   Ensure data accuracy for the EVOSTEL customer and supplier.
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  Other Responsibilities
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   Perform other job-related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances
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Sales Engineer

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